Easily the worst place I've ever lived in South Florida…read more
Let me start by saying this: do not be fooled by the exterior of the community or the polished leasing office -- this place is a mess behind the scenes.
Customer service is terrible. If you call the leasing office, expect someone to answer the phone without even identifying themselves. Unprofessional doesn't even begin to cover it.
My move-in experience was a disaster. I applied online, paid all the necessary fees, and had a great credit score. Still, my application was randomly denied, delaying my move-in. Only later did I find out that if you don't physically visit the property within 3 days of applying online, your application is automatically denied -- even though I had already visited in person and didn't need another tour.
The apartment I moved into was not the one I was shown. The flooring was inconsistent -- different tile colors in the bedroom vs. the rest of the unit. The blinds were falling apart, the refrigerator was broken, and everything that looked modern at first glance turned out to be made with the cheapest possible materials.
Major issues:
* Kitchen faucet leaks
* Low water pressure
* Constant humidity and poor ventilation
* Mold growing on my furniture despite running my A/C at 68°
Maintenance claimed nothing was wrong with the ventilation and actually blamed it on the fact that I had a TV mounted on the wall -- seriously? Their solution was to lend me a dehumidifier for one week. The maintenance supervisor who came to inspect the issue was rude and aggressive.
The gate system is a nightmare. Delivery drivers, Uber/Lyft, even friends -- no one could figure out how to get in. I had to allow an extra hour when ordering an Uber to the airport just to account for gate delays. Sometimes the gate didn't work at all, causing traffic and backup into the street.
The community isn't safe. Teenagers regularly caused chaos around the property, and my car was broken into. Security drives around on a golf cart but does absolutely nothing to deter crime or monitor activity.
Parking is a joke. I paid for a tandem spot because parking after 8 PM is nearly impossible. But then maintenance began using the area next to my spot to store tiles, garbage, and supplies -- creating a blind spot that made me feel unsafe. Still, if I parked elsewhere, I'd get an orange sticker warning from security threatening to tow.
Even the amenities come with harassment. I brought my sister to the pool, and security aggressively demanded I show my key fob. Another time, while working out in the gym, I was interrupted and told to show my key. On top of that, the gym equipment is outdated and often in poor condition.
Bottom line: There are better, more affordable places to live in South Florida. This community is poorly run, poorly maintained, and not worth the price. Avoid at all costs.
The one bright spot during my lease was Diana St. Juste, the assistant property manager. She was always kind, responsive, and professional -- the only person who made my experience slightly more bearable. Thank you, Diana.