1. Aurora Tirecraft

    0

    Aurora, ON

    Aurora Tirecraft

    4.9 (8 reviews)
    Open 7:30 am - 5:30 pm

    Services - Aurora Tirecraft

    Oil changes

    Routine automotive maintenance

    Auto general diagnosis

    Aurora Tirecraft Photos

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    Mr. Lube

    Mr. Lube

    (18 reviews)

    One of wipers broke this moring, I drove int Mr Lube on Wellington and Leslie ( aurora) and…read moreireceived exellent service, my wiper was fixed by one of the empliyees ( Dhakahr) very quickly and they did not charge anything and gthis toexpress my gratidute John A.

    I am writing to formally submit a complaint regarding my experience at the Mr. Lube location in…read moreAurora, Ontario, on January 8, 2026. This incident involved a lack of professionalism, unethical behavior, and extremely poor customer service. I have been a Mr. Lube customer since purchasing my Volvo four years ago. On the day of the incident, I called the Aurora location specifically to confirm whether they had an original Volvo oil filter. I asked this question clearly and intentionally because I previously experienced a serious issue at another Mr. Lube location, where a generic, unbranded oil filter was installed, causing oil-related problems and requiring corrective service. The employee who answered my call at the Aurora location explicitly confirmed that they had the original Volvo oil filter. Prior to this call, I had contacted Mr. Lube locations in Newmarket and Mississauga, both of which honestly informed me that they did not have the Volvo filter. Based on the confirmation from the Aurora location, I drove over 30 kilometers to receive service. Once there, my vehicle was brought into the service bay, and the oil filter was removed. At that point, I exited my vehicle to personally inspect the replacement filter and confirmed that it was NOT a Volvo-branded filter, but a generic, unbranded one. I immediately informed the individual who appeared to be the manager that I did not accept this filter and reminded him that I had called in advance specifically to confirm the availability of the original Volvo filter. I explained that I had been misinformed and expressed my concern regarding the lack of ethics, professionalism, and respect for the customer--particularly given the distance I had traveled. Following this, the manager ordered me to return to my vehicle. I refused, clearly stating that I did not authorize the oil change and only wanted the original filter reinstalled so that my vehicle could be returned to its original condition. The manager then ordered me to leave the service area and go outside, despite the fact that it was approximately -5°C and raining. I refused again, as my sole concern was ensuring that my vehicle was returned to me in the same condition in which it arrived, especially since I no longer trusted the staff due to their unprofessional conduct. When I attempted to leave in my vehicle, I was not allowed to exit immediately. I observed someone working underneath my car without any explanation. This caused me significant concern and fear, as I did not know what was being done to my vehicle. Only after approximately three to four minutes was, I finally allowed to leave the premises. The behavior of the staff--particularly the manager--was authoritarian, disrespectful, and highly unprofessional. At no point was I treated with courtesy or provided with a clear explanation. The overall customer service was unacceptable. I consider this incident very serious and expect that appropriate action will be taken to address this matter and to prevent similar situations from occurring with other customers.

    Aurora Tire & Wheel - michelin x-ice 3

    Aurora Tire & Wheel

    (13 reviews)

    In anticipation of the winter/spring tire changeover, I ordered a new tire for to replace one of my…read more18" summers, as one of my tires had a bulge on the sidewall (which is a hazard) and also wanted to change over my 17" winter wheels/tires to 18" summer wheels/tires. I had called them up and spoketo Peter to see if he was busy and he had spots open so I drove up and had the work done while I walked across the street for a coffee and a bite to eat. When the work was done (20 mins),they placed my winter lug nuts in the box I supplied, winters in bags in my trunk, and handed me my bolt keys and car keys. Their customer service is nice and friendly. They have a clean shop with a waiting room that has a TV - remember it still is a tire and wheel shop so don't expect the Ritz Carlton. All in perspective here. I also ordered a new wheel to replace a cracked 17" winter rim a good month ago now, that order is still not in - but Peter controlled my expectations. Their supplier is a little behind in getting that part in, so the information was good to know.

    First off, I want to say that this shop has great selection and as far as I know, the quality of…read moretheir work is good. I have been a customer for a many years and spent thousands of dollars on numerous sets of tires but I will no longer bring my business to Aurora Tire and Wheel. Besides the fact that the two main operators Jason and Peter don't seem to know what the other is doing, in the busy Winter Tire season, it seems like Jason no longer cares about people or the retail grind and is being outright rude to customers behind their backs AND to their faces. While I was waiting 3.5 hrs for tires to be mounted, I hear a customer come in mentioning that his tire was slashed and asked for assistance. As soon as he left the door Jason started complaining to the numerous customers in line about the customer asking for "air". The guy overheard this and came back in and started yelling a Jason as it was very rude and insulting. This gentleman had several sets of tires and spent thousands of dollars at this shop, much like myself. With my most recent experience, I had to make 4 separate trips to complete my transaction. 1 hour the first time to order the tires, 3.5hrs to have one set installed (they received 1 tire of the wrong size so they couldn't finish the job), another 1.5hrs where my wife had an appointment, and another final trip to settle the invoice because Jason didn't know how much Peter charged for the deposit to order the tires in when my wife was last in to pickup the last set of tires. When my wife went to pickup her tires (I had made the appointment with Peter) she spoke with Jason and he was very rude to her. My wife called me in tears saying that he made her feel like an idiot. After waiting in line and then being told in a room full of people "this isn't a pit stop! What do you expect!" when we had a scheduled appointment AND IT STILL TOOK 1.5 hours to mount 4 tires that were already installed on a set of winter rims. I called the shop and spoke with Peter and I let him know that this was no way to treat a lady, a paying customer, or a human being. Peter apologized and mentioned that there was a miscommunication. My wife was still in the store and I expected that someone would apologize to her and explain the mix up. NOBODY APPLOGIZED TO HER while she was in tears waiting for this shop to mount the tires on her car for 1.5 hours WITH AN APPOINTMENT! I have been a customer at this shop for years and I have worked in management and retail, and it seems to me like this shop no longer cares about their customers and all they see are dollar signs. It's sad that I try to support the small guy and they demonstrate a lack of regard for people's feelings, time, or that these customers are supporting them and their business. I don't expect stellar service from the big box or big brand locations, but I can assure you that I have never had such a miserable and humiliating experience at any other tire shop I have purchased from in the past and I suggest that if you don't want to be treated like a dollar sign, that you shop for tires elsewhere.

    Aurora Tirecraft - tires - Updated July 2026

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