I am writing to formally submit a complaint regarding my experience at the Mr. Lube location in Aurora, Ontario, on January 8, 2026. This incident involved a lack of professionalism, unethical behavior, and extremely poor customer service. I have been a Mr. Lube customer since purchasing my Volvo four years ago. On the day of the incident, I called the Aurora location specifically to confirm whether they had an original Volvo oil filter. I asked this question clearly and intentionally because I previously experienced a serious issue at another Mr. Lube location, where a generic, unbranded oil filter was installed, causing oil-related problems and requiring corrective service. The employee who answered my call at the Aurora location explicitly confirmed that they had the original Volvo oil filter. Prior to this call, I had contacted Mr. Lube locations in Newmarket and Mississauga, both of which honestly informed me that they did not have the Volvo filter. Based on the confirmation from the Aurora location, I drove over 30 kilometers to receive service. Once there, my vehicle was brought into the service bay, and the oil filter was removed. At that point, I exited my vehicle to personally inspect the replacement filter and confirmed that it was NOT a Volvo-branded filter, but a generic, unbranded one. I immediately informed the individual who appeared to be the manager that I did not accept this filter and reminded him that I had called in advance specifically to confirm the availability of the original Volvo filter. I explained that I had been misinformed and expressed my concern regarding the lack of ethics, professionalism, and respect for the customer--particularly given the distance I had traveled. Following this, the manager ordered me to return to my vehicle. I refused, clearly stating that I did not authorize the oil change and only wanted the original filter reinstalled so that my vehicle could be returned to its original condition. The manager then ordered me to leave the service area and go outside, despite the fact that it was approximately -5°C and raining. I refused again, as my sole concern was ensuring that my vehicle was returned to me in the same condition in which it arrived, especially since I no longer trusted the staff due to their unprofessional conduct. When I attempted to leave in my vehicle, I was not allowed to exit immediately. I observed someone working underneath my car without any explanation. This caused me significant concern and fear, as I did not know what was being done to my vehicle. Only after approximately three to four minutes was, I finally allowed to leave the premises. The behavior of the staff--particularly the manager--was authoritarian, disrespectful, and highly unprofessional. At no point was I treated with courtesy or provided with a clear explanation. The overall customer service was unacceptable. I consider this incident very serious and expect that appropriate action will be taken to address this matter and to prevent similar situations from occurring with other customers. read more

One of wipers broke this moring, I drove int Mr Lube on Wellington and Leslie ( aurora) and ireceived exellent service, my wiper was fixed by one of the empliyees ( Dhakahr) very quickly and they did not charge anything and gthis toexpress my gratidute John A. read more

Update / email follow-up 2025Oct17 I would've expected a response from corporate by now Your location manager did call me , however he is standing behind his staff (expected) offer my daughter $20 off next oil change ... what makes you think my daughter would be comfortable going back to his store ? I reviewed the invoice ... my daughter asked for basic oil change and was charged premium I am unhappy with response and looking for resolution We didn't ask for premium oil change but let that be and looking for refund of the difference on the invoice I look forward to response Original email 2024Oct15 Posting to corporate site , you should know how your franchises or locations are treating customers My daughter has moved to Windsor for school Wanting to be responsible she went to your location of Mr Lube at 2095 Tecumseh Rd W, Windsor, ON First shock was she was told the oil change was more expensive than any other oil service place she's been to. She asked for basic , even though they tried to up sale her . While the car was in the shop she was told she "needed" her coolant flushed . She asked to hold off as she would consult her family mechanic and they informed her that her car would break down on roadside . Her vehicle has under 120k km , she purchased it with 99k km on it , fully serviced before we purchased . There was no reason to flush her system . Subaru manual states first coolant should be flushed at 220k km or 11years old ... her car is 2015 , making her car less than 10yrs old and under the km As a young vulnerable lady , your up sale tactics are intimidating. She was told to come back in 100km . She came back in to check levels yesterday (Oct11) and was told the coolant was fine and didn't even need top up. When she came home, Ict 12, i took her vehicle to our mechanic to get her vehicle undercoated , when he opened the hood her coolant chamber was empty !!! This could've caused her so many issues I checked Google and seems this "you need to flush" is mentioned as a consistent scare tactic that many complaint being written about your location. Also why does someone need to go online to get free wipers with change oil ? If you were to just offer the wipers during oil change , it would be considered a value plus service If you were to ask a patron about the last service on their car or let them know they should consider on next visit to get additional service done , your patrons would feel more valued and confident with your service I called your location on Sat Oct 12 , was told Oil change is $89.99 plus taxes Coolant flush $294.00 plus taxes ... over $430! Cdn Tire , stating I was budgeting for an upcoming expense of oil change and coolant flush) Coolant flush $186.44 + oil $99.72 total tax in $286.16 includes topping up antifreeze etc . The gentleman was informative , said the car wasn't in need of the flush but preventatively it's a good call. I then confessed about our recent experience , he said he is working Sun and to come in so he can check all levels including the coolant to put our minds at ease and at no cost . Him taking his time to explain what would be done , his honesty that it didn't need to be done but it was good preventative measures makes me want to go to him for future work . At this point I will be posting the upsetting visit she had and look forward to being contacted read more

Quick service and nice staff. Pay more for the quick service so is on the expensive side. Downside they try to up sell you on everything. One filter i turned down and he then told me would last 2 more oil changes. Probably would only go back if desperate like I was. read more

Dropped in because my daughter got a flat in the Walmart parking lot. They were close but they were the cheapest too. I showed Bobby the picture on my phone of the tire I wanted and he got them ordered, and installed $184 dollars cheaper than the next lowest price. I took my van in the next day to pay for the tires and get an oil change - same price as everywhere else for the oil. Not only did he do the oil change but he checked everything from a fluid perspective which was great because we had concerns about the coolant but it was ok. He topped off the window washer fluid - no charge. He picked up a can of spray lube and sprayed the hood latch, then did the mechanisms of both van side doors (which often stick in the winter) again no charge and done without asking him to. He checked the engine air filter and said no this is good. Then as an after thought he asked if I wanted to check the cabin air filter..ok. It needed changing and yes you can get them on Amazon for $15 or Canadian tire for $27, but then you need to watch the video and do it yourself and seriously who has time for that. Great service and a good group of guys. These are franchise stores and ownership changes so maybe the other negative reviews don't reflect what they are doing now - hard working crew well done. read more

They didn't tighten the tires after changing them. Not a great discovery while on the highway with your toddler in the backseat. I had to go to Jiffy Lube where the tech could unscrew the wheels by hand. I called the Aurora Mr. Lube to let them know and they told me the manager would call me back but they never did. It's not even about service. This is a major safety issue that's easily avoided, and this shouldn't have happened. The manager emailed the following day to apologize, denied any wrongdoing and offered a 15% discount off of my next oil change. The film on file he has unfortunately won't show that the techs didn't set the torque correctly. We won't be returning, but more importantly, if they can make this mistake and not see why, then they may be endangering other drivers. read more

I went to Mr Lube in Newmarket because they advertised Mobil1 and were offering free windshield blades with an oil change. I expected the usual attempts to purchase additional services [all rejected] and said I just wanted a Mobil1 oil change. They asked whether I wanted standard or upgrade and I said "standard". When done, they told me I had received normal, not synthetic oil, which they said I requested when I said "standard". I had stated MOBIL1 many times and Mobil1 is a synthetic oil. The company name is Mobil, the 1 is for synthetic. They wanted an extra $100+ to take out the standard oil and put in the synthetic. As this is my "drive around town car", I will wait until next time to get my synthetic. It will not be at Mr Lube !! read more

Went in for an oil change and the staff offered rad fluid replen., which I took. 3 weeks later my car overheated resulting and it was discovered that the transmission cap was missing. The consensus from speaking to several mechanics and an automotive engineer was that this had to have been the cause of a loose rad cap or they forgot to put it back on. Spoke to Mr. Lube staff about it who refuse to take accountability of the damage done because the cap "some how" came off so they would not take responsibility. Their little mistake cost me a couple of hundred dollars to refill and reverse damage to my engine but could have thousands if I didnt catch the smoke coming out of my car. I would advise caution- double check their work after service. I for one will no longer be using Mr. Lube. read more

Went in for an oil change during COVID -- they were very accommodating of my requests --- dealt with the manager -- had heard bad things and was expecting pushy upsells and dishonest gimmicks to purchase things like air filters, but they were not like that at all -- the service was very good, was quick-- they checked my air filter and said it looked fine --will definitely consider returning here over the dealership for service. read more

If i could give this place negative 500 star I would! I took my vehicle in for a quick oil change a few weeks ago since this location was close to work and the mechanic I go to was out of town. I know Mr Lube sucks but I figured an oil change would be ok. They did it and I paid. Well imagine my surprise when i took my car to the mechanics and he said he needed to change my oil. I was like no way just had it changed a few weeks ago. He said all they did was change the filter....the oil was DIRTY!!!!!! I paid for them to do nothing!!!!! They better watch themselves because I will be back to cuss them off. Mr Lube how you suck ass and are nothing but cheaters - thinking I wouldn't find out. In fact i will file a formal complaint with the BBB. read more

Worst service I have ever experienced. These guys didn't know what kind of car I had and told me I was wrong... about my own car! I was very rudely told to take it to the dealer next time. Save your time and money and stay FAR away from Mr Lube Aurora on Wellington. read more

My son waited 5 hours for snow tire change. Kept saying he was next and continuously took people before him. Then drove the car the next day and the weight came off the tire. Now tires are unbalanced and he has to go back! What a hassle!!! read more

Having had some bad experiences with Mr. Lube in the past and their constant bullying attempts at up selling and cross selling on things I don't need, I had my doubts coming in. But I simply could not pass up the opportunity of a drive in location a block away from my house. I was greeted and offered a coffee in the usual way. When you drive in, they now have a nice monitor that points at your window so you can see what is being entered. There were some very gentle attempts at up selling, but not the pushing that have become the norm at other Mr. Lube locations (newmarket, newmarket, newmarket). It was an improvement. I was pleasantly surprised. So... the big question... they did nothing super special. It was the service and price that I expected. They did their job properly. Standard customer service. I will be back for the standard oil change service simply because it is close to my house, convenient, and there is nothing wrong with the location or staff. read more

I had been going to this location with both family cars since it opened. My last visit they convinced me I needed to flush my engine. Keep in mind my vehicle is still under warranty. I found out after that this service can actually nullify the vehicle's warranty. Next they told me I needed to replace my cabin filter. I had planned on doing this myself but they told me that cabin filters cost $35-$45 in the stores so it made sense that they do it for me. They would give me a discount and it would only cost $40. I priced out cabin filters when I got home and they range from $15-$25. They were untruthful and took advantage of me. Don't go there! read more

I recently experienced the Mr. Lube in south Newmarket because my usual oil change store had reduced their hours due to COVID-19. Huge huge mistake. I was greeted by someone and asked very unclearly if I needed semi synthetic or full synthetic oil as the only choices and due to a lack of visible pricing who knew. I was then told my air filter needed to be replaced and confirmed on screen that the manufacture recommended it be changed along with the transmission fluid. I had changed the air filter myself less than a month before and clearly it was not required. My intolerance for pushy people was peaking so I asked that they just change the oil and I would be on my way.I was refused a receipt unless I gave them my email and was then told the total was over a $100 approximately $45 over what I normally pay. First and last visit to Mr Lube and unless you are familiar with your vehicles requirements I would avoid this location like it was a "COVID" hotspot!!! read more

They did less than half of the things listed on my invoice for the standard package, even though the invoice said things were completed. No top up of windshield washer fluid, no cleaning my windows, no oiling the doors, for all I know they maybe didn't even do the oil change. Of course they did tell me I needed a new air filter so that they could up charge the bill... I'm pretty sure I recently had it replaced. Even though I showed up at 5:30 on a Saturday and they close at 6:00, I still expected proper service. They should not advertise being open until 6:00 if they are going to shut things down and stop providing proper service before then. This was my 2nd time there because I did receive good service the first time. Unfortunately I won't be back. read more

Definitely Happy with the service I received today at Mr. Lube Aurora (1540 Wellington Street East, Aurora, Ontario). I was greeted professionally and promptly and handed a coffee and newspaper while I waited. The wait was under 20 minutes and was excellent overall. No up selling, just polite and efficient service. This Mr. Lube is one of the best managed Mr. Lubes I have been to. Thank you Mr. Lube Aurora!!! Definitely recommend this place !!! read more

I had the worst experience at Mr Lube on Bow Trail SW. I was teachng my new 16 year old driver how to go get their oil changed and boy did we get a lesson. When he pulled up, I instructed the attendant at Mr Lube we only wanted the standard oil change for $60. He said absolutely no problem. Of course he has to go thru everything and my son was patently saying no to everything else. I then got asked to leave the passenger seat so they could check the cabin air filter. When I was out of the car they up sold him for a engine flush for $20 that my son said he didnt agree to. It was such poor form I wrote the company and asked for the Manager to contact me, or course I have received no call or email. I strongly recommend that no one use this company as they are a bunch of schiesters trying to grab every dollar they can. read more