I am writing this to warn anyone considering the 2025 Audi SQ6 e-tron. After waiting over a year…read morefor my factory order from Audi of Newmarket, I have been left with a vehicle that has significant, recurring safety malfunctions and a dealership that offers zero accountability. Despite being marketed as a flagship of innovation, my vehicle has suffered from the following critical failures since delivery in January 2025: High Voltage Electrical System Malfunction: "Drive with caution" warnings. All-Wheel Drive & Charging System Failure: Multiple system-wide malfunctions. ABS & Driver Safety Monitors: These systems frequently shut down entirely during normal Canadian weather (light rain/snow), disabling collision-avoidance features. When I raised these life-threatening concerns, the General Manager at Audi Newmarket admitted to me: "I am very familiar with the 'system unavailable' messages as I experience them too." It is professional negligence to continue selling these vehicles while acknowledging that even management's own cars are failing. The dealership claims the car is "too new" to fix, and Audi Canada has been completely unresponsive to my repeated attempts to reach them. Audi of Newmarket and Audi Canada have shown zero consideration for customer safety. If you value your safety and want a reliable EV, do not lease or buy this vehicle. I am now forced to escalate this to regulatory authorities to hold them accountable. In normal Canadian weather rain, snow & the vehicle frequently reported that safety systems were unavailable. This directly contradicts Audi's own marketing claims about advanced collision‑avoidance and driver‑assistance technology. The repeated failures of the safety monitoring systems, especially under normal driving conditions and inclement weather, raise significant concerns about the reliability and safety of this vehicle. I believe these issues warrant immediate investigation and intervention by the appropriate regulatory authorities to ensure consumer safety and to hold the manufacturer accountable for addressing these defects.

I brought my 2016 Audi Q5 in on December 15 for a scheduled 115,000 km service, including a brake…read morefluid flush. During the service, the advisor, Albion, contacted me and said the front brake rotors were corroded and the pads measured 5 mm. He specifically asked whether I had noticed that the brakes felt soft. When I confirmed this, he recommended replacing the front brake discs and pads to address the soft brake pedal, at an additional cost of $1,730. I approved the work based on this expert recommendation. After picking up the vehicle, the brakes still felt soft and required deep pedal travel to stop. When I followed up the next day, I was told that soft brakes are "common in older Q5s. And no adjustments can be made to resolve this issue." This is unacceptable. If the brake softness is a known characteristic and not something that replacing discs and pads would resolve, then recommending a $1,730 repair as a solution was misleading and unnecessary. I paid a significant amount based on professional advice, only to be told afterward that the problem was "normal" and effectively unfixable. Brakes are a critical safety system. An Audi service center should provide accurate diagnostics and honest recommendations, not sell costly repairs that do not address the customer's safety concern. This experience felt deceptive and has completely eroded my trust. I would not return here and cannot recommend this service center to anyone who values safety and transparency. Stay away from Audi Newmarket for your own sake.

Friendly local dealership with a very good reputation. Owner is very honest and will go to nearly…read moreany extent to insure a satisfied customer. I have so far purchased two of my cars from them and I cant wait to bring them more business in the future. The owner has gone above and beyond for me on numerous occasions. You simply don't see used car dealers like this any more, I would definitely recommend them to friends and family!

I had a fabulous experience dealing with Limestone Motors. After owning a car riddled with…read moreelectrical issues, I was feeling a little nervous about buying another used car. Someone recommended Limestone to me, mentioning that they had bought many reliable cars from them over the years, so I gave it a shot. Frank, Rob and the rest of the team were extremely friendly, courteous and delivered a great overall service. Not only was their customer service top notch but they were very professional. You can tell by speaking with them that they are knowledgeable and really care about their clientele. There was never any pressure to purchase or any hidden fees along the way. I ended up buying a great car, with an immaculate service record for a really good price. I would definitely recommend Limestone to anyone looking to buy a quality used car.

I had a great experience with the purchase of my first BMW. I went from an F150 to a BMW…read moreconvertible, quite a change. Phil was excellent! He explained the pros/cons with a convertible. Very knowledgeable with the car and never pushy. He followed up very quickly with any updates on the purchase and completely transparent with all details. I'll definitely be a return customer. Alice was also amazing through the financing part. She really explained all my options. Thanks again, PC

3.5 years of ownership on my current car, lifelong owner of BMW. From the original sale to the…read moresubsequent service, I had yet to have a single positive experience. When I finally had enough, calls and emails to management went unanswered. Buying, leasing or service: go anywhere else.

Richard, Brian, Mike in Service and Rene in Parts are among the few employees left at Sterne who…read moretruly exhibit empathy, compassion, and a sophisticated sense of customer service. Both are equally fantastic at what they do. To be honest, the only reason I continue to return to Sterne is because of Richard and the combined service team as well as Brian, who is also excellent. While most people expect the Sales department to be the highlight of a dealership experience, that is definitely not the case here. The Service Department is the true standout of Sterne Acura. Sales is just sales, but this service team is truly special. Huge shout out to Mike from Service as well--he did an amazing job helping me out!

Family own dealership. Great facility with great people both from sales, financial services and…read morealso service. Very professional and up scale.

Most expensive test drive I've ever been on. I put a deposit on a used car and I had to back out…read moreof the sale and they would not refund the deposit. I will never deal with this dealership again nor would I recommend them.

I took my Nissan Maxima Platinum to Newmarket Nissan because I was getting a chassis module error…read moreon dashboard. They made me to take my car 4 times and they charged me $1268 to simply repair a wiring issue. After all frustrations and going back and forth, I noticed that back up camera is completely shut off. I brought this issue to my advisor ( Stephen Plumley) and I was told they need to replace the entire unit for $4000 despite the fact that display was working previously. I have no doubt that they messed up the wiring. I got a hold of the service manager (Aaron Miceli) and he was completely arrogant and helpless. Simply said, they are all incompetent and unprofessional. I do not recommend this dealership to anyone. Take your car someplace else and save yourself a lot of time and money!

I own a 2008 Hyundai I went there to see if I could replace my key fob which has died the sales…read moregenius !!! looked at my old one and told me it could t be replaced because it's not a Hyundai remote and offered no further advice, except to go back to the dealership where I bought it I know the car is old and so am I 86 yrs old I guess he saw no gain in it for him Absolutley disgusting behaviour what a great example of Hyundai customer service

I recently took my car in for a routine oil change, but when the service was finished, the advisor…read morecame out and claimed that they had thoroughly inspected my car and discovered a list of issues that needed immediate attention. They said my brakes, rotor ball (or something like that), spark plugs, and HVAC system all required work. The total for everything came to $3,000, and I was told my car was unsafe to drive off the lot. Naturally, I felt uncomfortable spending such a large amount of money on the spot, so I decided to get a second opinion. I took my car to a trusted family-owned mechanic shop in the city, and to my surprise, they found absolutely nothing wrong with my car. It's running just fine. I would strongly advise against trusting this place. It seems like they're more interested in making money off unnecessary repairs than actually helping customers.

Purchased a 2010 Hyundai touring for a great price and under 9pm. Driven it 5 months and not one…read moreissue

terrible experience inquiring about a vehicle. met with unprofessional customer service from…read moreMatthew Sarchuk. Will take my business elsewhere due to this "salesman" behaviour

When we purchased our 2013 Sonata Hyundai Newmarket I couldn't say enough good things about this…read moredealership in fact we recommended them to 7 friends and family which all have purchased vehicles from this location. It all started around 2020, Worst service advisors at this location. Not helpful and rude. Eric Miskin and others in the service department repeatedly had attitudes and provided zero customer service. After the sale, I believe they showed no interest in helping or building any kind of customer relationship. What topped it off was when our Sonata had a factory recall on the engine. We contacted Hyundai Canada ahead of taking our car to Newmarket Hyundai, as it states in the recall notice engine is replaced, if anything being replaced is damage or broken it is still replaced with out cost to our customer. once again service department was going to charge us for the parts being swapped out that are clearly out lined by Hyundai Canada Recall notice. The only Reason we go there to this day is only because we have a lifetime Oil Change Warranty. for this car and A new service person working there said we have a note put on our file which says NEVER DO ANY WORK ON THIS CAR FOR FREE. thanks Eric Miskin Please people shop around and look at Aurora Hyundai we take ours to Midland Hyundai for service never to This dealership only for lifetime Oil Changes

Corrado and Rick and the entire team did a first class job on my 2019 Terrain recently. Top notch…read morefrom beginning to end. Fixed it with authorized GM quality and first line factory specs. Perfect! Greg from Newmarket.

I bought my vehicle at another local dealership but started bringing it to Highland Chevrolet…read moreCadillac for service on the recommendation of a friend. Their team does not disappoint! I appreciate their honesty and especially that they do not employ scare tactics. I have had my previous vehicle serviced elsewhere where they make it sound as if your vehicle is not road-worthy, in an effort to achieve sales. Gord, Kevin and Erica are really great people to deal with. They recommend service for certain items but don't intimidate or bully you into completing it. In one instance, Gord suggested a regular maintenance item but my bill was already steep with other needed work and I asked him if I could defer it. He said, "certainly." This is the kind of service you need for your "baby" so that you can have many trouble-free road trips and missions and errands. If you own a GM vehicle, you need to take it to Highland for service. Trust me, you'll be glad you did!