Avoid the urgent care facility on Sunset Blvd. if you are facing a life threatening emergency…read morebecause Dr. Strickland treats anyone as a drug-seeking low life. I went there with a life-threatening, possibly a heart attack or stroke high blood pressure situation, and he treated me like I had been taking my ADHA son's medication. ultimately I was able to get through it without medication however his demeaning bedside manner was totally uncalled for and unprofessional. Two thumbs down for this doctor.

The nurses are incompetent, lazy, rude, inconsiderate, and flat out lie…read more Samantha and Racquel (nurses) told me they never received documents (which the doctor found) and I wasn't able to speak to the doctor. I wasn't allowed to have him return my call for help/assistance. If I wanted to talk to him, I would have to schedule an appointment and come in. Left messages for the location director to return my call regarding this but don't get a call back from her either. Would not recommend Prohealth Care in Big Bend, WI.

Ain't shit urgent lol don't waste your time, came in for a urine test and it's taking them more…read morethan an hour to see me, the list in the screen displays I'm not even top 8 to be seen and there's so few people in here. The front desk lady is loud asf and announced everything she says and it takes away privacy for me. And she claimed she couldn't hear me talking to her even though the room was dead silent. 0/10 don't drive out your way to come here I live a few mins away and that's the only reason I bother.

Great option for convenient hours and quality care. Good location just 6 minutes from my house.read more

I have been to this clinic two times and have had exceptional experiences both times. There has…read morenot been a wait, I've been seen very quickly, the doctor has been kind and helpful, and they've resolved my issues immediately. The pricing is extremely fair as well. If I'm ever in a bind and cannot get into my primary care physician, I'll most certainly go here again... Even though it's about a 30 minute drive for me, I don't care - it's definitely worth it in my book. Thank you ERS for everything.

I Love this place!!! Not only is the customer care fantastic, but the rooms are decorated…read moreadorably!!! I am so glad we stopped here for my husbands ear ache. They were quick and convenient.

This place was very professional and compassionate. They called the ER to get my blood results and…read moredidn't try to just take more blood. They truly try and make it affordable for you. I was dehydrated and he made me a drink to go when I left to make sure I had plenty fluids to get me home. I would definitely recommend this place to anyone I know.

The nurse came in with slippers and an attitude so my bf didn't even feel comfortable talking to…read moreher too much. The physician was great. It was weird going from slippers and attitude to professionalism and caring She was great and helped us out without making us feel unwelcome

Even though the website said no appointments for several hours. Walked in and was seen within 20…read moreminutes. That was pretty excellent. Great check in, nursing triage, and Dr. assessment/testing within 30 minutes.

Doctor was funny, girlfriend got her OC spray taken which sucked but understandable because someone…read moregot shot here last week

Likely the only reason you find yourself here is because you're injured or very ill. So, you should…read morebe treated well when you're at your worst, that's precisely how it works at this Aurora Center! Even though they only had one doctor available during my visit, the staff was warm and friendly. They were able to give me an accurate wait time and their check in process texts you when your appointment is getting close in case you want to wait nearby. Street parking along the Center is free for up to 2 hours, which is convenient. They also had water and coffee available in their waiting area. The exam room was clean and it looked like they had 3 rooms available for patients. The nurse was compassionate with her care and thorough. The Doctor was kind and offered to shake my hand even though I was not feeling well. She was thorough as well, was able to determine what I was sick with and prescribe me with the appropriate medicine. It's only been a few days since my visit, but I am already feeling much better. I'm glad I chose to visit this clinic.

Unfortunately we have been here a couple of times in the last month. Over that last number of…read moreyears I have found that healthcare facilities are doing a much better job of providing expert medical service, with improved customer service. The Waukesha Hospital ER does a good job, however the one area that needs some attention is the intake area. I want to acknowledge that dealing with the public with emergency situations can be stressful. People are in pain, they are impatient, and in the worse of situations can be rude or even hostile. We were there to see a family member that been admitted and was being treated. When we approached the intake area, we failed to wait at the sign. And even though there was nobody ahead of the us, the intake person gave a very rude "you need to wait back at the sign". I am guessing that this situation happens multiple times a day, and it can get frustrating. But a simple rephrasing of the request, maybe "I'm sorry, but you need to wait at the sign, and I'll let you know when you can come up", would go a long way to creating a more caring/empathetic environment. I have noticed that Prohealth doesn't respond to these Google Reviews, so not expect to hear back. When you need an ER, you'll likely go to the nearest facility, but wouldn't it be nice if everyone felt a bit more welcomes?

This is one of the worst medical experiences I've ever had. I went into an Urgent Care because my…read morehead and neck were in extraordinary pain following an injury. Since I had been in pain for 5 days, my blood pressure was - unsurprisingly - elevated. I was referred to the ER at Waukesha Memorial by the Urgent Care because they wanted to rule out meningitis and a brain bleed. The Urgent Care called the hospital ahead of my arrival to explain the situation. I checked in to the ER. They asked me if I had a history of migraines. I said yes, but I told them - after having years of migraines, this was not a migraine. I informed them that I had recently been injured and it caused muscle spasms in my back, chest, and neck. I informed them that the pain I was experiencing was consistent with (albeit worse than) the previous muscle spasms. They did not listen to me. They put me on fluids and did bloodwork. They took blood from my right arm (first venipuncture). Then, they put an IV in the left arm (second venipuncture). The IV infiltrated - which is very painful. They removed the infiltrated IV and put a different IV in my left arm (third venipuncture). Later, I was told they needed more bloodwork, but they hadn't used a large enough needle, so they put another IV in my right arm (fourth venipuncture). At one point I had 3 IVs at the same time. Be aware, the hospital charged me $33 per venipuncture. If they had simply started an IV with an appropriate sized needle - done so correctly, so that it did not infiltrate - and used it to take their blood samples, they could have spared me the latter 3 venipunctures. The bruises I had in the 2 weeks following my discharge this hospital were truly something to behold. I received a CT scan, an MRI, and a CT scan with contrast - all to rule out infection and brain bleeds. All tests were normal. I was still in a good deal of pain after 6 hours. I was told they'd given me three different regimens of migraine medication - and since none of them had knocked out the pain, the next step was to admit me and give me a spinal tap. I asked whether they'd given me any type of muscle relaxant. I was told I'd received 2.5 mgs of valium (mind you, an adult dose of valium is 10 mgs). I asked if I could receive another partial dose of valium as that was the only thing that had made any type of difference in the pain. They reluctantly agreed to give me another 2.5 mgs of valium. Months later, upon receiving an itemized bill (that I had to ask for), I learned that I was charged for two doses of 5 mgs of valium (I was charged $139 for each one). So, either they lied to me when I asked what I was receiving, or they didn't correctly record (or charge me for) the appropriate dose. As is standard with any IV treatment, part of my IV included Benadryl (Diphenhydramine HCl). I was charged $139 for Benadryl. I informed the PA that regardless of how I felt, I would absolutely not allow them to do a spinal tap. I asked to be discharged. By this time, the PA that had overseen my care was now going home and I was being transferred to a doctor. I told him that I wanted to go home. I was informed that they needed to run another bloodwork panel. It came back normal. I was told the reason they needed to repeat the bloodwork panel was because they ran the first one while I was receiving the fluids and it altered/diluted my numbers. I was charged for 2 bloodwork panels, each of which was $91. If they had done this correctly the first time, they could have spared me the additional, identical charge. I was in the ER for 9 hours - on bedsheets that were stained, and had multiple areas stitched together to repair holes. I was speaking to people who didn't listen to me, did sloppy work, and exhibited a consistent disregard for my experiences and the costs of their mistakes. I am not a medical doctor, but I grew up in a family of medical doctors and I have been a primary caretaker of terminally ill family members for years. I read medical journals so I can better advocate for their care and I've learned how to advocate for myself. I pity anyone who goes into Waukesha Memorial without the background that I have. I fear they will fall victim to a series of high-risk, unnecessary tests at an inordinate cost. The doctor who discharged me gave me a prescription for the same muscle relaxant I'd received right after my injury. They resolved the pain significantly within the first several hours and entirely within 3 days. Thankfully, I didn't need to take all the pills I was given. In due course, I was able to follow up with my primary care physician and receive physical therapy for my injury. Do NOT go to Waukesha Memorial. Go elsewhere. Please go anywhere else and wherever you go, ask for an itemized bill.