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    Aurum Home Technology

    5.0 (1 review)
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    Services - Aurum Home Technology

    Security monitoring services

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    ADT Security Services - Phone call notes:  NOTHING was honored

    ADT Security Services

    (174 reviews)

    Southwest

    I had ADT for 4 years. It costs about $80/month for two cameras. The cameras intake videos to a…read morecertain point, and then they stop working. At the end of the month, I had to delete unneeded videos so the cameras would continue to gather data. The SWAT Team and Bearcat came and were in my driveway. They arrested my next door neighbor. ADT missed everything. They stopped working 2 weeks before the police activity. My 12 Ring Cameras caught everything on my property, for only $22 a month and less maintenance. I called ADT to cancel, and they gave me a hard time. They did not want to cancel my membership. I firmly said "just cancel the service, ok! Just cancel it!" and hung up. They ignored the request and refused to cancel it. Two weeks later I called back and they told me they refused to cancel it because I hung up and refused to hear their sales pitch. They tried to hold me hostage while they went thru their sales script. And tried to ignore the call when I refused to listen. Don't use this company. You can find better deals elsewhere.

    I am absolutely appalled by my experience with ADT. I called to cancel my service and was suddenly…read moretold that I had signed a 3- or 4-year contract. I am 100% certain I did NOT knowingly agree to or sign a contract committing me to that term. I have asked ADT to produce the actual executed contract they claim I signed, including my signature/e-signature record, the date it was signed, and the specific contract term I supposedly agreed to. Until they can produce that documentation, I dispute that I owe ADT any early termination fee or remaining contract balance. What makes this even more disturbing is that I am apparently not alone. There are other consumer complaints describing disputes over long-term ADT contracts and contract extensions they say they did not knowingly agree to. Consumers: DO NOT simply take someone's word for what you're signing. Get a copy of every document and contract term before allowing ADT to install or change anything.

    Homestar Security ADT - Congratulations on your new home and your ADT alarm system.

    Homestar Security ADT

    (17 reviews)

    Southeast

    I'm not sure about the Homestar, but ADT took my deposit, the equipment was too difficult to self…read moreinstall, they sent a return label and then went silent. Over 6 months I have tried to get my refund, every time I call they say yes, we will refund your credit card for $488.00 and then nothing.

    One of our smoke alarms starting going off almost a week ago. The batteries needed changing…read more Despite our best efforts, and even with the ADT rep on the phone, we could not get the unit to reset and stop the shrieking as we chnaged the batteries. Finally out of frustration we asked to have a technician out - cost = $59.95 just for coming out. He gets here today and after checking things out said we could not get the unit to reset because it was defective and needed to be replaced. So ... their defective unit we're still on the hook for $60+. While he was here we asked for the batteries to be replaced in all units so we didn't have to deal with this again. After going through the house he said we did not have ANY smoke alarms upstairs and wanted to charge $200 to place one up there. Walking upstairs I pointed to 3 that are hard wired in.When we called him on this he said yes, they are smoke alarms but not ADT alarms and I'm onlu concerned with ADT so if you're asking me you have NO alarms upstairs. Um, not true, but ok. Less than an hour after he left we had 5 CRITICAL alarms all trigger at exactly the same time. We called him to come back and he said it would be an addition $59.95 and it was probably that we had a radon leak somewhere. After 3 addiotional calls to the customer service number we have been denied our requests to speak to a supervisor. They agreed to send someone back out but informed us it may be the same man despite our saying we never wanted him back in our home again. At this point I just want to disconnect them and move on from his horrible experience. As soon as we can get a new life line medical alert system set up for SO we will be dumping them.

    Aurum Home Technology - securitysystems - Updated September 2026

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