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    ADT Security Services

    1.3 (167 reviews)
    Open Open 24 hours

    Services - ADT Security Services

    Security monitoring services

    Home system automation

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    This is how long it takes to deal with ADT. Every time.
    Sean W.

    If you're shopping for a home security system, stay away from ADT. We've been with them for a little over 3 years now. About a year and a half ago, we upgraded systems so we could move to their SVR camera system that records 24/7. They locked us into a contract until 2025... which didn't seem horrible because we live in a terrible neighborhood, we need a security system, we're never *not* going to have a security system, and honestly - how often do you shop for all new security equipment? We had cameras before with ADT. All same placement. One out by our cars. With the new 24/7 SVR recording system, they had to install all-new cameras. With that, the camera out by the cars doesn't work. It never stays connected. I'm on the phone with ADT nearly monthly. Today's call was nearly 2 hours. They've sent technicians probably around 10 times. They blame it on us every time. "You shouldn't have a camera that far away from your router." Well it worked with the old system, and also - we aren't install technicians. Last week I called again. The camera isn't working. The SVR device isn't working. Nothing is working. They sent another tech. HOWEVER - the agent told me that this time, if they couldn't fix it, they would refund me for all the cameras and let us out of our contract. SUCCESS! Well, it all stopped working again. So I called today. I was told, essentially, I was lying. "It's your word against ours." Literally. That's what he said. I asked if the calls are recorded. Yes. For quality assurance purposes. So I asked him to pull the call. He said they don't do that except under legal order. I asked to speak to a supervisor. He said he would be happy to listen to the call but no matter what he heard, nobody at ADT, at any level, has any way to honor what she told me. So here we are. We're stuck paying ADT until 2025 for equipment that doesn't work. So, don't. Don't deal with ADT. Because once you're in, they don't care if your equipment works or not. And to make it worse, they can tell you anything on a recorded call to make you happy and then deny it.

    THERE'S NO PLACE LIKE HOME.

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    4 months ago

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    2 months ago

    Service is security alarm, the quality is as expected and the service is good. I recommend.

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    11 months ago

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    4 years ago

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    1 year ago

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    6 months ago

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    2 years ago

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    3 years ago

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    9 months ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    1 year ago

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    3 years ago

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    4 years ago

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    5 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    8 years ago

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    3 years ago

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    4 years ago

    They aren't worth the time to explain the bad situation this company left me in...I would NOT recommend this CO. For your security...

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    2 years ago

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    4 years ago

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    4 years ago

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    2 years ago

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    Review Highlights - ADT Security Services

    We've never had any breakins or issues like that, but we've also had peace of mind that we are safe.

    Mentioned in 2 reviews

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