I gave them a good rating when they did the install. That was fine. Service after the install has…read morebeen bad. My system doesn't work anymore after just 5 years and they will not return any of the 3 emails I have sent them.

Rip Off Alert!!! Ok so Reliable does a good job installing, but the deal is that they sell your…read morecontract to Brinks Home Security. I suggest you go read reviews for Brinks Home Security, it's terrible. Reliable signed a contract with me and violated that contract through a rate hike, I called and they can't do anything about it and so you have to go through Brinks which is horrendous. Beware of what you're signing up for. It's 2018, do yourself a favor, use NEST aware or one of the smart home devices company. These legacy companies should seize to exist.

Service is security alarm, the quality is as expected and the service is good. I recommend.read more

In August 2025, I notified ADT that I was moving from where I was receiving services at my home in…read moreSacramento, CA. At that time, in order to cancel my service, I would have to pay a $250 cancellation fee but I only owed $141 on my equipment - I told the representative I would just continue to pay my monthly fee until the equipment was paid off but that we would not be taking ADT services with us to Colorado. In April 2026, I received a bill for $153.68 which was for 4 months of ADT service. I spoke with rep and told them I was very frustrated because I am being billed for services that I am not using. I told them I had moved to a different state, the equipment was paid off and yet, I am still being billed for services that I am not utilizing. I paid the $153.68 to avoid continued relentless phone calls from ADT. I received NO LESS than 8 calls per day from various phone numbers that were not affiliated with ADT. They were all random numbers from several area codes as well. On that phone call in April 2026, I paid the $153.58 and told them I was not using the services and to close the account. I thought that was the end of it. I recently received stmt dated 5/19/26 indicating I owe $38.42 - it's now $76.84. I called and spoke to 2 representatives and one of them apologized for the misunderstanding on ADT's end. He also stated that I would still be required to pay the $76.84. I responded with a question: why am I being billed for services that I am not receiving? The representative was silent for about 10 seconds and then stated that PER POLICY - if a customer does not explicitly state they want to cancel their policy, they will continue to be billed for services. I responded that I spoke with representatives in August 2025 and then again in April 2026 and that we were not using services and they were no longer needed. I told the rep I am not paying for services I am not receiving and I notified them multiple times I am not using their services due to moving to a different state. I am seeking ADT to eliminate the balance owed as I am paying for services that I am not receiving and they were notified multiple times that I no longer were using their services. I did file a grievance with Better Business Bureau today as well. I just called ADT to verify that they had - in fact - cancelled my service and they told me it had not been done so I ensured it was cancelled AGAIN. And now they are telling me that there is a cancellation fee of $109 and that I still owe the equipment charge of $45 which is the first I am hearing of this. This is my 2nd time as an ADT customer and I will not use them again nor will I recommend them. They are trying to make me pay for services that I have not used since last year. Very unethical.

Our real estate agent told us about Colorado Securing. With all security concerns we like the…read morecompany. The control panel is easy to use. They also offer an app for your phone. The panel takes a photo of whoever disarms the system which is handy when the housekeeper disarms the system. We have been with them for over 2 years with no complaints.

We had a fantastic experience with Colorado Security Company. Recently, there's been a lot of new…read moreactivity in the alleyway next to our home so we decided we wanted to install a camera to view that area. I got in touch with a few different people at the beginning to schedule a consultation and after just a few days, Brandon came out to look at the space. We came up with a solution to use a camera that would exist in a system we already had, and after purchasing the camera, Bruce came out to install. The install was great, took about an hour and we love being able to see the alleyway at all times. Thanks CSS!

DO NOT USE THIS COMPANY it will scam you! We didn't choose…read morethis company. Vivint was installed in our house that we purchased last year. The security hub that was installed into the wall would beep all the time and we couldn't turn it off. We called Vivint to shut it off and they said they cannot do that without a subscription and a signed contract. The sales representative over the phone did NOT disclose that there was an early termination fee with the subscription. We went to cancel the subscription and were told we had to pay $500 in order to cancel. I spoke to customer service and they would not budge on this. Such a scam and very frustrating.

After almost a year of frustration, wasted time, and unresolved safety concerns, i'm finally going…read moreto take the time to write this review because people need to understand what they are signing up for with Vivint. Let's start with the single most important function of a security system: accessing footage when something happens. Every single time I need to pull historical video, the system breaks. Not occasionally. Not rarely. EVERY. SINGLE. TIME. During the first few incidents, I contacted Customer Service. Tickets were created... and then disappeared into the void. No follow-up. No repair. No accountability. Meanwhile, I continued paying for a service that quite literally did not work when I needed it most. Eventually I discovered the truth myself: the issue doesn't get fixed -- you just have to fight the app until it gives in. The workaround? Repeatedly hitting the "go back" button, force-closing the app, reopening it, and trying again... and again... and again until it finally loads. When you are trying to retrieve footage, it usually means something stressful or unsafe has already occurred. The last thing anyone needs in that moment is a broken system and a technical endurance test. Now let's talk about something even more alarming. My previous -- much more affordable -- cameras continued recording for 24 hours after losing power. Vivint cameras? The moment power is cut, recording stops completely. No warning. No clear disclosure. Just a massive security blind spot I had to discover on my own. Think about that for a moment: a security company selling cameras that become useless during a power outage -- one of the exact scenarios where security matters most. That isn't just inconvenient. It is a legitimate safety concern. And then there is the app -- which feels like it was released before anyone bothered to test it. Example: Try changing your door chime tone. The app happily lets you select a new sound and press save. It even pretends the change worked. It didn't. My doorbell has been stuck playing Halloween sounds since October. It is now nearly Valentine's Day. No matter what I do, it refuses to change. At this point, it would be funny if I weren't paying a premium price for a system that behaves like a beta test. To put it bluntly: The system is unreliable. The app is broken. Customer support is ineffective. And the product is wildly overpriced for the level of performance you receive. Security is supposed to provide peace of mind. Vivint provides the opposite -- stress, wasted hours, and the unsettling realization that when you actually need protection, your system may fail you. Save yourself the money, the time, and the frustration. Look elsewhere.

Joe was a big help. Quickly solved my problem (alarm that wouldn't stop beeping). Strongly recommendread more

Truthfully, I don't know if I would recommend this company, because I called THREE times and have…read moreyet to receive a call back.

I'm not sure about the Homestar, but ADT took my deposit, the equipment was too difficult to self…read moreinstall, they sent a return label and then went silent. Over 6 months I have tried to get my refund, every time I call they say yes, we will refund your credit card for $488.00 and then nothing.

One of our smoke alarms starting going off almost a week ago. The batteries needed changing…read more Despite our best efforts, and even with the ADT rep on the phone, we could not get the unit to reset and stop the shrieking as we chnaged the batteries. Finally out of frustration we asked to have a technician out - cost = $59.95 just for coming out. He gets here today and after checking things out said we could not get the unit to reset because it was defective and needed to be replaced. So ... their defective unit we're still on the hook for $60+. While he was here we asked for the batteries to be replaced in all units so we didn't have to deal with this again. After going through the house he said we did not have ANY smoke alarms upstairs and wanted to charge $200 to place one up there. Walking upstairs I pointed to 3 that are hard wired in.When we called him on this he said yes, they are smoke alarms but not ADT alarms and I'm onlu concerned with ADT so if you're asking me you have NO alarms upstairs. Um, not true, but ok. Less than an hour after he left we had 5 CRITICAL alarms all trigger at exactly the same time. We called him to come back and he said it would be an addition $59.95 and it was probably that we had a radon leak somewhere. After 3 addiotional calls to the customer service number we have been denied our requests to speak to a supervisor. They agreed to send someone back out but informed us it may be the same man despite our saying we never wanted him back in our home again. At this point I just want to disconnect them and move on from his horrible experience. As soon as we can get a new life line medical alert system set up for SO we will be dumping them.