UPDATE: After speaking with the owner about my concerns, he went out of his way to address all my issues. He came to my house on a Sunday and redid the entire interior and exterior himself. He was very apologetic and eager to fix all my issues, and I ended up getting more than my money's worth. Despite my terrible initial impression, I was able to walk away happy and would definitely consider taking my car there again. It was tough having such a rough go, but I appreciate that the owner does care about making things right and about the service that his shop gives. I took my car in for an exterior and interior detailing. After spending $220 and seeing great reviews on yelp, I expected that they would do a fantastic job. This was, however, not the case. I dropped my car off at 10am, and I was told the car would be ready at 5:30pm. Around 3:00pm, I got a voicemail from Austin Detailing letting me know my car was ready, but they were going to close early, so I needed to give them 15 min notice when I was on my way so that someone would be there to get my car out of the garage. I called and gave 30 min notice, stating I would be there at 5:30pm (the original time agreed upon). I got there at 5:30pm on the dot, and then I sat outside in the heat and humidity for another 30 min before someone showed up to let me in. I gave the car a cursory look over - I would have looked more thoroughly, but I was already dying in the heat/humidity - and found that: (1) they did not get all of the dog hair (black hair on tan seats) out, which was a primary reason for the detailing; (2) I had to put my own mats back in the car (minor thing, I know); (3) there were several missed spots on the exterior; and (4) and they had not cleaned the entire surface of the leather (dog prints on the top of the backseat). I pointed out much of this to the (only) person who was there, and she took note and said she would let the owner know. She offered me the opportunity to bring it back the next day or during the week, but the next day was Fathers Day, I work during the week, and I had already gone out of my way and been without a car for a day so that this could get done. I was never contacted by the owner, and no discount or compensation was offered for the sloppy job and making me wait around outside for someone to let me get my car. This was not professional and not good service. read more

Fantastic experience getting my 10 year old car detailed prior to trade-in. The salesman said he had never seen such a clean trade-in EVER. The job was an extra challenge because I had spilled a smoothie under the passenger seat and it created a patch of mold that took a special chemical treatment to clean it. Also, when they started cleaning the carpet in the back seat, there was a ridiculous amount of FOAM -- literally hundreds of gallons -- in the floor, from my last detailing at Genie. They spent probably 3-4 hours cleaning my car, in my driveway, at my convenience. I give them really high marks for thoroughness, professionalism and convenience. read more

Great first experience! I called Austin Detailing (on a Sunday!) and they could not have been nicer. They gave us some very helpful tips, and answered all of our questions and concerns. Great customer service. The Interior Detailing itself was amazing! It was impeccably clean and even smelled wonderful (our car was new, but came out smelling ever better than it had when we drove it off the lot!). Brian was very, very nice as well. 5 Stars, would recommend to everyone. read more

This is the first time I ever had to write a yelp review. I thought I would take the time and felt compelled to warn others about this place... I would not trust these guys with your car. I brought my 2018 Mercedes to have paint protection plus coating put on and I caught them joy riding in it. What I mean by joy riding is driving the car with excessive speed and launching the vehicle. When I dropped off my car at the shop the owner Bryan met me there and was rev'ing his car, driving aggressively when they pulled up. This should have been red flag number 1. After we spoke about the job details, I asked him if he had to drive the car anywhere or if it was done at the shop (off Burnett). He said yes that he had to take it up the road to Anderson and 183. Red flag number 2. I asked them to be careful with the car and drive it gently. Unfortunately for this place I busted Bryan joy riding in my car. He lied about the location of where they were taking my car. Which ruined my Friday night because I had to deal with this place joy riding and taking the car way out to Cedar Park...I was concerned for my car and if it was being stolen or not. Not getting into specifics here... Bryan apologized for the incident... I just told them to leave it at the other shop location and I picked it up in the morning. I also had to take an Uber all the way out there from South Austin...Not good! When I got there to pick up my car Bryan was not even there to apologize or anything in person. The person from the other shop was there, he apologized and seemed nice. This was just too bad for them as they lost my business. Completely unprofessional! I'm not sure what is going through one's mind that makes them think this is OK to do! I have this documented with the police department and other records of this... read more

I have known about my cross-country move to NYC for a year and had this wonderful plan that whole time that I would sell my car two weeks before move day. I would get it detailed and then list it for sale. Yeah, what I didn't know for a whole year is that car detailing places book up weeks in advance. I called around and kept getting "sorry, no availability until the second week of September." Cue panic, because the move was before then. Fortunately Austin Detailing was able to work me in to their busy schedule and major bonus points--they are a mobile operation and came to my office. It would be pretty awkward to tell my boss, sorry! Have to miss work, getting my car detailed! The owner called me to give me a 10 minute heads-up that his team was on their way. They arrived promptly and got right to work on my interior-only detail. My beige cloth seats had taken a beating and the dealer left them looking even worse after a half-a$$ attempt at cleaning them, so that was my top priority. The guys did a GREAT job and my seats (and my whole car) look seriously brand new. I also have a dog I take with me almost everywhere, and being a Sheltie, he leaves a lot of hair in his wake. These two guys did an awesome job removing the accumulation of dog hair and at no extra charge. I can't say enough about how great my car looks. The seats are truly transformational (they got out rub off from dark denim, grease from a barbacoa taco and misc. other stains). They worked hard for about an hour and a half. I am so glad my search worked out the way it did--fast, thorough, affordable, mobile. Check check check and check. Thanks guys! read more

Someone got it right for a change! Look these guys are top notch! Talking about attention to detail, they detailed my Honda accord to better than factory! Top notch machinery & workers! Look at the yelp reviews you would be a fool not to call them. They even fitted me in the next day! GTFO A++++ read more

Brought my Tesla model 3 for dent and paint repair. Brian and his team completely exceeded my expectations. The car looks phenomenal, looks even better than the day it was delivered. Brian is highly knowledgeable and genuinely loved his work. He certainly earned all my future business read more

I've never had a car detailed before so I really can't compare to other services, but I thought they did a very nice job for a good price. I had bought a late model used car that was driven by a college student - the father had maintained the car with a dealer, so the engine was in good shape, but the driver did not treat the car with a lot of care. And she smoked! So there were some dings and scratches, paint had been scraped off the top of the back bumper where she must have been setting some items to go into the trunk, and the car stank to high heaven. I had already Febrezed it (which helped) but I wanted a full shampoo and detail to fix some of the cosmetic defects. The car was not only thoroughly cleaned, but because I was able to provide a paint pen from the dealer, Greg touched up the car's paint for me for no extra charge. He also removed stickers from the back window and removed a long scratch that was on the driver's side of the car. I got the car for a very good price because of these cosmetic defects - and now, with the detail and cleaning, the car's value probably went up by about $1,000. The car looks much better! It also smells much better! One thing - they removed my cellphone charger when cleaning the interior and forgot to put it back in my car - but Greg came back within 15 minutes to return it to me, when I called him a few hours later once I realized it was missing. I was impressed with his response time. PS I have found that when scheduling the appointment, it's easier to get a hold of them by email, maybe because they are busy cleaning cars during the day. read more

Bryan had contact me back although it took a while and he apologized for not getting back to me. I don't think I'll be using the service but the staffs at least cares about your needs but just be patient with them read more

Got my Lexus RX350 detailed yesterday and it looks great. I don't have pets or kids in the car so it really just needed a vacuum and wash. I got the lower package which included a wax and my car looks beautiful. They wiped down the inside and vacuumed which is all I really needed and the outside looked great as well. Brian was very friendly, afterward he explained to me that my paint was getting old and I should probably wax it more often so I don't lose the shine, etc. I don't know anything about this stuff so it was really helpful. I'll definitely be going back there in 6 months. Might get a deeper clean next time just to do it. read more

Brian showed up on time, sent me an email when done, best service ever and my 10 year old car looks brand spanking new. Great job and highly recommended! read more

I used Austin Detailing over the weekend and was impressed. The customer service was outstanding, and they called me twice that morning alone to let me know they might be a bit behind and then let me know they were on their way. Two young men showed up and did a great job on my car. They were able to remove stains on the seat that a previous detailer could not, which was my main issue. The process took about an hour and a half, but if will take longer if your car is very dirty. I would definitely recommend this place to anyone. read more

I think a lot of people have misconceptions about what detailing can do (me included). No amount of cleaning can make a car look completely new - that's like turning back the clock. Now, when I first got my car back, I wasn't quite satisfied with the work. And it's arguably if I was being reasonable or not. Either way, what's important is that Brian wanted to make it right. I brought my car back and he addressed ALL my concerns and really showed that he cares about his customers and about running a reputable, professional business. read more

Had my 2007 Civic detailed at Austin Detailing a day ago. Brian and his team did a fabulous job of restoring the interior and exterior of my car after an early winter in Philadelphia followed by a 1,700 mile drive through snow to Austin. I'm enjoying the attention to even the smallest details that Brian and his team paid to my car. The car looks as good as it possibly could (given its history of a few minor accidents) and I'm no longer ashamed to drive it to client meetings. I watched as Brian performed much of the work and mentored his newer team members on the how's and why's that he did each step and the products he chose to do them. I learned a lot listening to him. I ended up at Brian's shop (extremely well-designed with bright lighting that helps avoid any missed issues) after the top ranked detailer on Angie's list failed to return my phone calls and couldn't be pinned down as to when the work could be performed. I can't say enough positive about Brian and Austin Detailing and highly recommend this organization.. read more

Just had my SUV detailed on Friday July 1,2016. I had high hope given that the customer service I recieved while setting up the appointment was great. Even the drop of was great. But sadly, I will not use this business again. My car was pretty clean and I was looking for an interior detail. The interior shampoo was good. Upon closers inspection the under area of the back seats wasn't vacummed, a cord was now pulled out in the under part of my driver seat, and non of the dashboard or doors were treated with protectant - which I read to be part of the package. It cost 120. When I arrived to pick it up the nice gentlemen said they included a free car wash. I thought that was nice and gave a good tip and drove off. The shampoo was good but there was an odd smell lingering. And today, sunday, I found paint damage in the trim above the back passenger door about an inch wide and half an inch high. This was not on the car before I dropped it off. It's big enough this staff should have seen it and should have told me. But they didn't and I'm pretty upset that what should have been a 120 detail job is now going to cost me money to paint my car. The people were really nice, exceptionally nice. The shampoo was good even though it left a weird smell and they didn't vacum or protect the dashboards and such. But the damage to my paint job on a car I take really good care of is enough for me to not recommend their services. Hopefully they will read this post and improve on these mistakes so others can write better reviews. read more

Brian from Austin detailing is super friendly and extremely knowledgeable! I got our BMW i3 tinted all around using Xpel prime Xr [including the windscreen] & they did a perfect job at a fair price. They also finished the job in less than 2 hours. We have noticed an immediate difference in comfort in areas that had too much mid-day sun. We would recommend Austin detailing for window tinting & any other service that they offers. Good guys and great auto glass tinting, thanks again! read more

They were able to educate me before I made the decision as to what coating or sealant to use. I researched the Feynlab Coating and I believe it is worth the extra cost compared with plain wax. They came on time, got right to work, work hard, and focused on the small and large details--and got all details right. Professionalism and perfectionism--what one wants in an auto detailing company. Absolutely recommend them! read more

This is a very easy company to deal with. I've had them detail my car twice. All you have to do is call to make an apt and they come to your car at the time you requested. Plus, they usually have a coupon online. read more

Very convenient and well worth the $$. Greg arrived promptly and with a great enthusiasm to my work place. He asked if there were any areas of the car that need extra TLC and politely got to work in minutes. The finished result was a car that looked and smelled like brand new. I will be using his services again and recommending to friends and co-workers. read more

I had a 2010 Honda Odyssey that had some scratches on the driver side. I called them out to my house and they actually showed up a 1/2 hour early, called when they got there and started working right away. 2.5 hours later, they had done a fantastic job. It was worth every penny and my wife and I are now going to use them for both of our cars going forward. They were professional, detail oriented and their work is top notch. I would HIGHLY recommend them! read more

Oh my... Yelp comes through again. Brian, the owner, came out and made my black car very, very happy. Very pleasant to chat with, and took a lot of time to make my car almost showroom new (it has 50K miles on it). I chose the basic package which includes an exterior detail and interior cleaning (not a full interior detail). I was pleasantly surprised at how clean the interior was too. I think the price was very reasonable and certainly much higher quality than the "details" I have gotten at the car wash places in the past, and for nearly the same cost. Strong thumbs up! read more

I'm editing this review for a few reasons. First, tried using them again. Was emailing back and forth with the person who had previously booked us, trying to get scheduled, and they just stopped responding. I sent a couple more trying to confirm a date and time, no response. Used the contact form on the website to contact the business directly, again, no response. So, I used someone else and am so glad I did. Why? A few points. First, Austin Detailing offers a packaged called the Boss which details your car without using a clay bar. I've no idea what a clay bar is, I trust the pros on this stuff. Well, the new place I used said you should NEVER detail your car without using a clay bar, it's the only thing that gets the deep dirt, tree resin, asphalt, etc...out of the paint. So if you polish the car with that stuff still in, you damage the finish, and they showed me where my prior detail job (with Austin Detailing) did exactly that. Ugh. Why anyone offers detailing without using a claybar is beyond me. The whole point is to protect and enhance my car, not damage it. Second, there were stains on the floor mats and the trunk that Austin Detailing didn't get out. They said it was just too baked in, nothing would remove it. Well, with the detailing I just got done this weekend, all those stains are gone. I was about to order new floor mats, now I don't have to. These guys are ok, but nothing great. I will not be using them again, even if they ever did get back to me. read more

Good job detailing my SUV. I recently bought a used Black SUV that had spent the previous four years baking in the brutal Texas sun. I wanted a thorough detail job on it, and that's what Austin Detailing did. A crew of 5 (2 new employes were being trained) came to the house and knocked it out in about 2 hours. They asked me to come outside and take a look at it twice. I looked it over and found a few obvious items they overlooked. They quickly addressed those items. Then they said good bye, so I stepped outside to take a 3rd look, but they had already cleaned up and were in their car backing up, not allowing a chance for a third walk around. I found a couple of their towels inside my car and hollered at them. They stopped, jumped out to grab them, and on their way they went. My 'new' used SUV turned out nicely. Overall, a good detailing job. I had some trouble spots they said they could have done a better job on at their shop. Having known that, I might have considered taking it over there. The crew, and Brian, the owner, were on time, very polite, and professional. I'll likely use them again, but will save the $30 (fee for mobile detailing) and take it to their shop for a potentially more detailed deep clean. read more

We came to Austin for the weekend from Dallas. Without going into too much detail, we ended up with a pretty potent odor on the interior fabric of my brand new car (bought only 8 weeks earlier!) I was devastated! Brian was amazing from the moment we pulled in! So understanding, professional and personable. He assured me that he would kill the odor, not just mask it. He was extremely busy, him and his crew working on several cars that morning but he still found time to chat with us and make our experience extremely pleasant. My car smells brand new, and I couldn't be happier! I would recommend this place to anyone looking for a superior detailer who really knows his stuff! read more

Wow! What great service! Austin Detailing came to my house to detail my mobile trash unit (aka car). I have kids that I have allowed to eat in my car, two dogs and frequently use it to haul dirt for my garden. My subaru was a mess! It also had large cedar tree sap droppings on the top which are very hard to remove. They spent over two hours and worked the car over from top to bottom and inside out. Aside from some minor door dings the car now looks brand new! I paid for The Boss package and am very pleased with the results. read more

These guys are great! I also found them on Yelp. I ordered the interior detail package and am very pleased with the result. A 3-person team came to my apartment complex ten minutes early. They took about 1 hour 15 minutes to clean my car. I have a 12-year old Honda that has been through a lot lately! It had a lot of dirt buildup inside and the windows were very grimy. Now my car looks awesome and clean! The guys who came were thorough and explained everything they had done to clean it out. They were very professional and I will definitely call them again. read more

I am so happy to have come across this company. I've been wanting to find a *GREAT* auto detail place for a long time, and my search is over! Wow, the service level of Austin Detailing is outstanding. Brian (the owner) was very helpful and got me on the schedule sooner than originally planned when they had a cancellation. That is diligence and stellar customer service. The guys did a fantastic job on my car, and they were very courteous and professional. Really really love these guys. read more

My husband had our van detailed here a week or two ago. It definitely looks better, inside and out! We did have an issue with a rug not being returned, however Brian is looking into it and I am sure that will be resolved shortly. read more

Owner and wife are very cool. Service was great. I took my car there to get detailed before becoming an Uber driver. My first day I got many compliments on the cleanliness of the car and it's nice smell. Thanks so much! read more

The team was awesome, they were polite and very knowledgeable. They did an interior detail on a four year old car for me and it is literally like new! It feels like I just picked it up from the dealership. I had some rain damage which they used chemicals to extract. They were really fast too, they finished the whole car in less than 2 hours, and it was well beyond my expectations. Great team! I have recommended this shop to friends and will return. read more

I called Austin Detailing based on their Yelp reviews. It was a great decision. I have a 2010 Hyundai wagon that needed serious TLC on the inside after many a children's snack and lots of travel. Two people worked on the car for 2 1/2 hours or more, and it looks amazing. Nice guys, great work. Totally thorough. Couldn't recommend them more strongly. I also really like how straight-forward they were to deal with. If you need any kind of detailing work use this company. read more

Austin Detailing provides stupendous service. Period. Look nowhere else. They provide exclusive, personal service and great rates. I could call up the owner and have him describe everything in detail. As a first time customer, I felt apprehensive, but he helped me ease into the process. At the end, it was really comforting. Whether I was looking to set up an appointment or not, he was not pushy at all. I was able to make my own decisions and I liked that. During the process, I was able to stay in the comfort of my own home. It was very convenient. After an hour, I saw the differences. My one-month car looked newer than it was when it came out of the dealership. Not only that, I felt more reassured to know that I had a protectant sealant/carnauba wax on my car. What was really amazing was that even after the detailing process, Austin Detailing walked me through everything they've done and what I need to look out for in the future. Not to mention, they even pointed out the scratches they took out. Call about extra effort. I don't write Yelp reviews, better yet, not any reviews really, but I just had to for this one because I am still wow-ed by Austin Detailing's work ethic. read more

Did a great job! We had 2 cars serviced by Austin Detailing and they were courteous, professional, and the results were great.

WOW...super impressed! Was concerned how well of a job could be done in a parking lot at my office. The young man came up to the office to pick up and drop off my keys...and was very polite. The car looks great inside and out and was worth ever penny...I would highly recommend Austin Detailing and will be setting up an appointment for my husbands SUV next!! read more

EVERYONE there was amazing. They did such a wonderful job on my 'new to me' used BMW. It looks brand new. They also made time to help another person who was in need so they are super classy people as well. I highly recommend Austin Detailing. It's worth every penny. read more

Really happy with the service these guys give. Very polite and informative on the phone. Blake came over to clean my car's interior, and did such an outstanding job. He was also very courteous and informative as well. Definitely will recommend to anyone needed car cleaning services! read more

Not a professional detailer by any means. Will put swirls in the paint of your car and has absolutely no knowledge of professional detailing and care of cars. Do not let him work on any high end vehicles you may have. Maybe a low end vehicle like a Kia but nothing else unless you want to spend money getting a paint correction. read more

These guys were fast, thorough and did a FANTASTIC job on my 12-year-old station wagon. The interior was stained, spilled on and generally had the look one has after more than a decade of regular use. Everything is polished to brand new, and I'm amazed at how clean they got it. Even the decade-old stains on the upholstery are gone! They called when they were on their way, including informing me before my appointment that they'd be 10 minutes late. Antonio and Austin were professional, courteous and very quick. They were in and out in two hours, as described, and their price is well worth the job done. Very, very thorough. I got the interior package, which worked out to $120. All in all I'd definitely recommend them to my friends. My only issue, if any, is that they're a little hard to get in touch with at first. I left a message by phone once, and on their website, with no reply. I eventually got in touch later by phone, and also via the email address mentioned in their voicemail, and when I called to confirm my appointment they did call me back after my missed calls, so I don't want to dock them much for it. Plus they were courteous and professional when they did get in touch with me. read more

I used Austin Detailing because they had great reviews on Yelp even though its a 25 minute drive one way from my house to their shop. We dropped off our Tahoe for a total clean. Steam clean shampoo and vacuum the carpets, wash and wax...clean the leather seats the whole deal. Total cost $200. I have an infant and a 3 year old so driving 25 minutes ONE way and not having my car for the day was totally inconvient but they had good Yelp reviews so I figured it must be worth it. WRONG. -FOOD and baby formula still stuck on the leather seats from my kids -dirt, crumbs ect still in the parts where the carpet meets the metal in the doors -the running boards where still disgustingly dirty. They had not even been touched with water! -a large spot on the carpet that stunk like vinegar...a huge sopping wet spot. THIS IS WHAT I PAID $200 for? l I took pictures of all the mess. Called and spoke to Aaron. Told him about the issues, he was so nice and said don't worry we will take care of it. I understand this is not what you paid $200 for and we will re-do the vehical. He said I will have Brian (the owner) call you tomorrow. Well a week goes by and I hear nothing. I called and left messages, nothing in return. Then I get a voicemail about a week later from Brian. Saying he is super busy blah blah blah and he will call me tomorrow?? Really, its been two weeks and you are going to call me tomorrow. Okay, whatever. The next day comes once again no call from Brian . I call him. No answer. Anyways this goes on for TWO WEEKS. Then we talk. We played phone tag. The difference is I called him back immediately he would not call me back for days. Brian seems like a nice guy but a big talker. He talked for 30 minutes making excuses one by one about each of the concerns I had. He never owned up to it, never gave a sincere apology. Excuse after excuse. Not what I want to hear. He should just own it and take care of it and thats that. He wanted me to bring it back to the shop so he could see the car. Well now its been TWO weeks! What do you want to see?? Its been two weeks so now the car is of course dirty (er) again. I said its very inconvient for me to drop my car off once again with two kids for an entire day. He said well you should have done our mobil service. I said if I knew you had it I would have used it. He said "well its all over our website". Like Im the dumb dumb for not knowing. I said well if I had gone to your site then I would have know. Clearly I didn't! Then he finally after 30 minutes of blabbering on tells me how he's so great with customer service and that is his specialty. He has a degree in hotel management. Look thats great but I just want you to clean my car please. He then says that he actually worked on my car himself! And it was really dirty. Well I don't care how dirty the car is. That is what I am paying you for...to clean it! Just because its dirty doesn't mean you do a subpar job. And it wasn't that bad anyways. I have two kids so its what you would expect of a car that needs to be cleaned with two kids constantly in it. Anyways Brian tells me he can't book me for a "fix" for 3 weeks. OH- lets be clear he had NO intentions of re-doing the car like Aaron told me originally. He was only going to suck out that spot of what smelled like vinegar. Turns out its stain remover that they use to get out stains (Aaron told me this). And they "missed" that huge spot right in the middle of the vehicle. Shows what kind of job they did that they miss a giant spot in the middle of the car. He then wants to book me Easter weekend. Great but like everyone else in America Im busy Easter weekend. Out of town. We book for the Monday after Easter. Well we stayed one extra night out of town with my in-laws and my kid was sick with strept throat. So I said lets reschedule for when we get back. He said no problem. I text him today saying lets get that scheduled...he sends a text back saying "I can't book you for three weeks. Im full" Really?! For someone that is so great with customer service its now been well over a month and he still has not fixed the problem. He has not done one thing he promised to do. NOTHING. l I text him back my dissapointment in the situation telling him to not worry about scheduling this "fix" with me that I will take my vehicle elsewhere but thank you. And guess what...I never heard back one single word from him. Ignored my text. Shows how great he is at customer service. The thing is, I know if I called as a new customer wanting to pay again for this service I would surely not be waiting 3 weeks. OH- they lost my baby mirror too that hooks on the back of the seat. Took me 3 weeks to get a new one from them but I finally got it. read more

These guys come to your place of business or home, have reasonable prices, get it done professionally, and in a timely matter. My vehicle looks great! read more