Went in looking for shoes to take to Costa Rica to do some Canyoning. And called the store spoke…read morewith Gavin, what an asset this young man is to REI, he held the shoes for me & then upon my arrival and conversation learned of other items I might need & although it appeared they may not have the items he continued looking & lo & behold we found what I needed! He Defly went the ~Extra Mile! This I Call Extraordinary Customer Service!

A friend had recommended this spot for hiking shoes. For a first timer I instantly noticed the…read moreplace is very tidy. (Yay) Murphy was a great help! He directed me in the direction I was needing and also told me about the membership program and goods that come with it! Will definitely be back, thanks! :)

Great service, tremendous selection of firearm related goodies and staff that cares about what it…read moreis you actually want in there. If you're looking for a wide variety of other outdoor gear they have all that too. It's just a hop from my house so it's conveniently located for me and my girlfriend. Do yourself a favor and skip the big box stores for a change and give a local business some support. You won't regret doing so. Thanks guys for pointing out the perfect furniture for my new AR-15 !

For those who need tactical self-defense, personal protection and family protection, this is a…read moregreat place to go fair customer service excellent staff

First time at a Bass Pro Shop and holy moly do they have everything you could need for camping,…read morehiking, backpacking, everyday clothing and more! My husband and I are prepping for a backpacking trip and they even carry multiple freeze dried packaged food, tents, backpacks, hiking shoes and more! It honestly felt like a really cool indoor Costco. Everyone working there was super helpful and nice and quite accommodating. Prices do vary but it's not too pricey.

This is a wonderful store always enjoy coming here the service is friendly and have great stuff to…read moreshop and great pricing. The electric shooting range is awesome!!!

Came in to buy back to school backpacks for my kiddos. The store was clean, organized and stocked…read more The one star is all about our checkout experience / customer service. I checked out with two backpacks in which "Mia," "My passion is CHEER," is a bunch of bullshit. Let me tell you....Mia was just not having it tonight. She had her iPhone next to the scanner where you scan the clothes and she kept checking her TIK TOC, INSTA, FACEBOOK, OF...whatever it was she was waaaaaay into that than doing her dammm J O B. I asked if there was a military discount and she legit looked at me with deer in the headlight look..she asked in the most condescending way...."MMMMM UHHHHHHH DO Y O U HAVE A MILITARY ID?" Yes, I answered. She gave me the stupidest look and rolled her eyes.... No, I don't expect a praise or a Thank you for your service, it's a simple yes or no answer. Anyways, this girl was rude, condescending, and only interested in her phone / social media maybe dreaming of being on the beach with her BFF since that was the picture of her iPhone wallpaper. I'll never come here again. Shitty service, on overly priced backpacks. No thank you. And yes, I am a veteran.

DISAPPOINTED AND FRUSTRATED. I went to Dick's to BUY hiking shoes. There were plenty of employees…read moreand I was acknowledged quickly. Told sales rep #1 I want hiking shoes, he got my size, and did an online search for what they had. I selected a shoe to try on. Sales rep #1 was wandering all over the department and helping other people so after several minutes I asked if he was getting the shoes. He indicated somebody was bringing them from the back. Another 10 minutes go by and sales rep #2 asks if I've been helped. Advised him on the status. He called sales rep #1 to check status. Sales rep #2 said they don't have the shoe. Sales rep #1 never once followed up with me after the initial contact. By this time I was so disappointed and frustrated with the terrible service that I left the store without new hiking shoes!! Ugh!

Nice selection. Nice enough staff. Pretty middle of the road. Some items were a bit expensive…read morealthough there were sale items. Not a fan of the changing room situation there, and didn't really seem like the lock on it worked very well. I did get some cute things there though, so was successful overall!

I came here to get me and my wife mountain bikes, after reading the reviews trying to figure out…read morewhere I should go. I'm so glad we came here. As soon as we walked in into the bike area, we were greeted right away by Henry. Henry was just a great guy. Super nice, really knowledgeable and helpful. He even helped me tie them down in my truck without even asking. Great customer service! Now we did go right when they opened on a Sunday, so it was not busy. I recommend doing the same if you want to get the same attention and help I got. I'm sure they still give good customer service either way but I can't verify that myself. They had everything we needed to start our biking journey. The only negative thing I will say, the helmets were super expensive. They had many colors and options but I didn't want to spend $100+ on a helmet that seemed to be the same quality/materials as any standard helmet. Wish they had other cheaper options for helmets. Also the glove selection was not the greatest. Given that everything else that was so great, these two small complaints aren't too big of a deal. If your looking to get into biking, come here! You won't regret it.

Great selection of knives for any occasion. Good value for the price. Service is exceptional.read more

Very nice selection from modest and functional to High end Presentation pieces. It's around the…read morecorner of the strip on the North end. Real straight forward displays with no dazzling signs or anything. I'm returning just as soon as you get that Horizon product back in stock