All of the staff was polite and seemed like they are happy to work where they work. Very kind…read moredoctor and has a sense of humor too. My husband and I visited him together. He was very efficient at addressing both of our concerns individually as we were there for two totally different reasons. I really appreciated his time and attentiveness.

This was our first visit (consult visit with this office). It's a very clean office. The staff…read morewas super friendly and helpful. I tend to be long winded at times and I wasn't rushed or cutoff, they listened and heard me while I spoke, which I appreciated. This visit was for my seven year old, so they ensured that all they found, I could see for myself and understood what it all meant. Answered our questions on-site and then gave us time to process the information. . Is that not what we all want in a provider! Again, only our first visit but it was amazing. So now, we have a procedure coming and we'll see how that goes, however, I'm not concerned. Dr. Tahari and hos team seem to have it together. Of note, be prepared to pay for your portion of the visit BEFORE you leave the office. I'm not a huge fan of this practice. I'm of the belief, if you have insurance, the billing should first be sent through the insurance and then send a bill to me for my portion once the insurance advises what my portion is. It is what it is I suppose.

Everything was great A+ she came out quick gave me a price in the spot and finished in 2 daysread more

I really liked the service and the results of I received during my first visit. The front desk…read morestaff was very helpful and got me in the exam room almost immediately. I was able to see the doctor talk and ask a lot of questions and I really appreciated the service since I've had bad experiences in the past. I went to the nearest blood center to get my bloodwork done and had to come back to get the paper request because the order was not filled electronically. I awaited my results and received them within a few days and was advised on what to do next. Despite the reviews this place handled my pricing and answered and clarified all of my questions. I had no issues with billing.

I just called for an appointment. I'm having dizziness and all they were concerned w was what…read moreinsurance I carried. Whether it was PPO or HMO. I have decent insurance w Cigna. She took my first name and told me to call my insurance co to find out. Terrible phone manners. I have been to many doctors but I would avoid this one.

It's probably a good thing he is closed. Years ago I saw him about an enlarged parodid gland due…read moreto sjogren's sysndrome. Without hesitation he said it must come out with surgery. Keep in mind this is a highly risky surgery due to it's location. In addition, I didn't have a great vibe when I saw him, his recommendation was way too quick and he was way too eager. This added stress to an already stressful situaton. The other doctor's I saw for another opinion did not say surgery must happen. I'm seeing a trend here with other reviews I'm reading. All these years later (probably 20) no surgery and I'm doing just fine.

Dr. Ratcliff himself was great. Careless errors made by clinical staff. Communication errors…read more Administrative errors. The errors made severely affected my quality of life when I could've been scheduled by a different specialist weeks/months sooner. I am not sure if he is familiar with the mistakes happening within his office.. beware that they will charge you additional $$$ without informing you before hand and then charge you almost $1,000 AFTER the appointment takes place. If you aren't able to afford it, they send it to collections and refuse to see you until it's paid. I will be seeking a different specialist.

Very professional place that didn't charge me too much (I'm self pay) and the doctor was very kind…read moreand let me know my vertigo was not ear related without any extra tests.

My experience with Dr. Zapalac was unacceptable. He was arrogant, condescending, and dismissive…read morefrom the moment he walked into the room. I came in for a very specific concern--a fluid-filled bubble further back in my neck/throat area--and he made no real effort to understand what I was explaining. He briefly looked at my neck, ears, and inside my mouth and immediately declared that everything was "fine." When I tried to explain a second time that the area of concern was not where he was examining, his attitude became worse. He made patronizing remarks such as, "I'm trying to be nice to you," and repeatedly emphasized how long he has been practicing and how "good" he is, instead of actually listening to his patient. He then used an inappropriate analogy about chest pain and cardiology to justify doing nothing, stating there was "nothing he could do" because he didn't find anything wrong. After already making me feel embarrassed for even speaking up, he said, "If it makes you happy, I'll order a CT, but it's going to show there is nothing there." That statement was unprofessional and dismissive. I would not have scheduled an ENT appointment if there were nothing wrong. I know my own body. Instead of being taken seriously, I was talked down to and treated as if my concerns were foolish. Considering I paid a copay, it felt like I paid to be belittled. The experience was unpleasant from the start. The front desk staff was abrupt and rude, with no courtesy--only demands for my name, insurance card, and copay. The visit lasted less than 10 minutes and felt rushed, impersonal, and focused solely on moving patients through rather than providing care. Dr. Zapalac showed no genuine interest in helping or listening. I will never return to this provider and strongly advise others to seek care elsewhere if they expect respect, professionalism, or to be taken seriously.

Dr. Zapalac is just so knowledgeable and honest. I trust him to make the right medical desicions…read morefor me.

Went to Dr. Steriman and Briggs for various different health issues related to my nose and throat…read more They were an incredible staff and incredible doctors! They treated me so well and every time I went it was very timely. I could not recommend this place more!

Time and time again we come here only to find the staff mistreating us and everyone else. The…read moredoctor is really nice but everything else is so terrible that it makes you want to leave the place as soon as you get there. I forgot my ID once and was signing in. The front desk person insisted I needed my ID to check in. When asked why she needs my ID her answer was "because I need to update your file information." My wife asked her if she could update that next time. At first she said she can't and needs me to bring my ID or I can't check in. Then when confronted in a more stern manner she proceeded to give us a "warning" to bring it next time or else. We have been waiting for them to schedule us for a second allergy testing due to our drops not helping us. It has been more than 3 weeks since we have been calling them and asking them to call us back for scheduling.

This is an efficient office. Office and medical staff are both professional and easy to talk to…read more It was easy to check in and out.  My estimate for the visit was given, which was greatly appreciated. After a brief exam, Dr. Young was able to investigate my problem and come to a solution to help me.  I left feeling confident I would be feeling better soon. Now that time has passed, I can say I do! If you are in North Austin/Cedar Park, I recommend this medical practice for your ENT needs.

We previously gave this place 5 stars but it has definitely went downhill. Our last 4 appointments…read morehave been a complete nightmare. 1) made an appointment to start immunotherapy. Upon arrival they said they won't have that available until end of January (I came sometime in January as per the doctor mentioned previously). I definitely informed the person when I made the appointment and she never said anything. Paid copay for nothing. 2) came back late February or March for the same service and they inform me I needed to make an appointment via some special department for it. Well again, no one told me when I made the appointment and I was very clear when I called. I got visibly upset so they refunded my copay. But still, lots of time wasted with the driving and waiting. 3) third time we waited over an hour for our appointment. Because we love dr nason we let it slide. 4) third time we waited over an hour again. When it's back to back bad service, we need to reconsider finding another clinic. This is a total disrespect for people's time.

It was recommended to visit this ENT clinic by my boss after having a less-than-ideal experience…read morewith another ENT last year who quickly suggested surgery, which I wasn't comfortable with. Still suffering from sinus infections, I came here for a second opinion. Dr. Wassmuth was excellent. He took the time to explain everything in detail and had a great bedside manner. I felt heard and understood, and his thorough approach made a significant difference. I highly recommend Dr. Wassmuth and this clinic for anyone seeking quality ENT care.

From beginning to end Capital ENT & Sinus Center rocks!…read more Cassie, PA, quickly assessed and made a recommendation we both agreed to. The plastic earring-back was removed within seconds. Thank-you!

Covid-19 is dealing each of us our own challenge cards. The molds on my mom's hearing aids stopped…read moreworking about Day One of the lockdown. Such lousy timing. This means that one or both of the hearing aids emit loud, squealing sounds about a fifth of the time, unbeknown to her. Today - wearing her mask - mom saw her audiologist, Nancy Innis, and new molds have been ordered. Boy howdy, what a relief. Now then, getting the right molds for my brilliant, funny, joy-to-be-around 89 year old mother is tricky. Expensive and renown experts in various cities had failed and determined that there was nothing more they could do. Mom suffers from severe hearing loss and all of us were desperate three years ago. We were shouting at her while moving our lips and waving our arms in exaggerated ways and half the time she no longer understood what we were trying to tell her. She isn't receptive to sign language. Heartbreaking and stressful to say the least. Then we discovered Nancy Innis - Tejas Hearing Aid Center's audiologist - and she gave my once stone-deaf mother her hearing back. We've been having many, many happy conversations without shouting ever since Nancy came into her life. Thank you for giving me my mama back, Nancy.

I'm highly disappointed in the treatment I encountered when I went to Tejas Hearing Aid Center…read more Everyone should be treated with respect and understanding but more so someone who already struggles with communication. I was treated poorly and wouldn't recommend anyone to use this business. Customer service is not their strong point!