Dr. Ratcliff himself was great. Careless errors made by clinical staff. Communication errors…read more Administrative errors. The errors made severely affected my quality of life when I could've been scheduled by a different specialist weeks/months sooner. I am not sure if he is familiar with the mistakes happening within his office.. beware that they will charge you additional $$$ without informing you before hand and then charge you almost $1,000 AFTER the appointment takes place. If you aren't able to afford it, they send it to collections and refuse to see you until it's paid. I will be seeking a different specialist.

Very professional place that didn't charge me too much (I'm self pay) and the doctor was very kind…read moreand let me know my vertigo was not ear related without any extra tests.

I cant say enough wonderful things about the audiologist Sonia Cuero at the Round Rock location…read more Mom 90yr just moved from Atlanta with decreased hearing and hearing aids that weren't doing her any good. Sonia worked with us for the last 5 months while we waited from her to be eligible for new ones. Today she received her new hearing aids & we couldn't be happier with the entire experience & look forward to include Sonia in this new chapter of hearing. Sonia is very patient focused and wants all patients to have the best hearing possible. Looking forward to continuing this relationship with her.

Small office with staff that is very attentive, great service. I've had my hearing aids for,18…read moremonths and I always feel welcome when I drop in with a question

Military retirees beware. They will try to bill you upfront for more than tricare's deductibles and…read moreallowances (even with referral). Office staff are horrendously unprofessional and almost helpless. I guess that's what you expect from "healthcare" inside a grocery store.

I had scheduled my appointment with them two weeks in advance. They asked for my insurance…read moreinformation. And on the day of the appointment they said that I needed permission from my insurance to conduct the test. Why couldn't they had told me this two weeks ago. Big waste of my time and money. So inconsiderate.

Seriously the biggest waste of my time. It was my first appointment here. They get me in to the…read moreroom to see the dr 30 minutes after I arrived. Not even 1 minute later Dr Jake came and rushed into the room! He was very hurried and didn't even really take the time to understand what I have going on. He did a very quick exam on my nose, ears and throat. After he rambled off a list of things that I would be experiencing (which I am if he would have given me any time to respond). And as quickly as he came in shuttled me off to the nurse to order a few tests. I was out of his office and in my car in ten minutes. He literally told me that some of my ear problems are totally fine and I can continue to "deal with it" by putting ear plugs in my ears, but no expectations for anything! I left here feeling frustrated and like a number! I completely re arranged my clients today to get in here! What a waste of time!

My experience here was incredibly satisfying. Dr. Ratcliff is highly competent and very patient…read moreanswering my questions and taking his time to check and clean my ears. I left hearing much better and more importantly, understanding what was happening with my ears.

I am so excited for Lori, Amy, and the entire Cook Hearing & Balance team!! How exciting! A brand…read morenew office/location and a grand re-opening party today to celebrate along with it! I can't begin to tell you how important this team is to me...Lori, I truly value you and support the Cook Hearing & Balance accomplishments over the years. Every one of them has been well deserved and I'm so very happy for you! You have been instrumental in balancing the challenges experienced with my hearing loss and so tirelessly dedicated to me over the years. I can't imagine calling anywhere else home, for these ears:) Amy and the entire team have provided impeccable customer service beyond expectation every time I enter the doors, and this office is no short the word family to me. Thank you all for your dedication and super happy to be celebrating this milestone with you. Love ya'll

No waiting, I was able to meet with provider very quickly. Very comprehensive hearing test and…read moreKylie was excellent at explaining the results.

No one wants to admit it, but when the time comes this is the place. I met James and from the start…read moredid everything to make me feel comfortable and well advised on my decision. When it came to fitting and set up was a champ. Really glad I came here.

Buyer beware! I cannot begin to list all of the problems that I've had with this particular…read morefacility but the biggest complaint is I'm probably going to have to get a lawyer to get my money back from these people. It has been two and a half months since my insurance carrier "Blue Cross Blue Shield" caught an overcharge from this company of $2,300. After Blue Cross Blue Shield contacted this company and told them that the original hearing aids they charged me for we're not the hearing aids that I received and I was only to be charged $450, The company said we will issue a refund immediately. The company was well aware of this because they fit and explain how to use the hearing aids before they allow you to leave . The company then called me and said I will have a refund check in one week. Needless to say, after calling every single week multiple people asking where my check is they are still giving me the runaround. The next step is getting a lawyer. They make you sign a contract when you first order hearing aids and they say it is a purchase order but it is not! It is an agreement that you will pay the inflated price for hearing aids through their company. I received better and honest treatment at Sam's Club without the inflated prices. Please don't waste your money and be taken advantage of by using this company!

If you ever feel pressured or told you can only get a certain price on your 1st visit at Miracle…read moreEar, DO NOT DO IT! That is what my insurance provider told me after I had my 1st visit at Miracle Ear. I was told that I could only get a certain price on hearing aides my insurance worked with on that 1st visit and I that would be the only chance I had to get them. If I waited more that 24hours I would only be allowed to buy the Miracle Ear hearing aides that were 3x the price! The Miracle Ear representative even called his wife who works for Miracle Ear also. So they both knew I was given false information. If youre ever in this situation please call and ask before you buy from Miracle Ear

Chris S. did the audiogram testing. I found him to be very professional. He was patient and…read morethorough with the test, and provided a good explanation of the audiogram. He did not try to sell me what was not needed. All in all, a positive experience!

Went to Dr. Steriman and Briggs for various different health issues related to my nose and throat…read more They were an incredible staff and incredible doctors! They treated me so well and every time I went it was very timely. I could not recommend this place more!

Time and time again we come here only to find the staff mistreating us and everyone else. The…read moredoctor is really nice but everything else is so terrible that it makes you want to leave the place as soon as you get there. I forgot my ID once and was signing in. The front desk person insisted I needed my ID to check in. When asked why she needs my ID her answer was "because I need to update your file information." My wife asked her if she could update that next time. At first she said she can't and needs me to bring my ID or I can't check in. Then when confronted in a more stern manner she proceeded to give us a "warning" to bring it next time or else. We have been waiting for them to schedule us for a second allergy testing due to our drops not helping us. It has been more than 3 weeks since we have been calling them and asking them to call us back for scheduling.

Absolute waste of time and money. First time and last time to go here. Scheduled an appointment for…read moreyearly check up and refill prescription. checked in paid my fee and gave my insurance. An hour later after talking to the doctor 5 minutes I left with no check up or meds. But they tried to schedule me a second appointment so I could get what I came to them the first time for. Called cheating insurance companies and double charging. Now I have to find a real doctor and take another half day and spend my fuel and time to get a decent soctor. I plan on filing a complaint with the state board of health.

Dr Supkay, her nurse, and the staff at Brushy Creek Family Physician are top notch…read more Dr. Supkay is a professional & compassionate doctor. She is thorough and proactive with her healthcare approach. She also stays current on the healthcare industry to ensure you get the best care and most current protocols based on ethnicity where relevant. This sets her FAR apart from other physicians in the area. I would drive a million miles to see Dr. Supkay. Setting up appts, request of refills, insurance is all an ease due to the excellent attentional to detail & communication. They also have an amazing patient portal which makes communication with Dr Supkay & her nurse very easy. You can also make refill requests & get lab results from the portal. I absolutely LOVE that Dr Supkay does NOT keep your lab results hostage. As soon as CPL completes them, Dr Supkay allows us to see them. And she follows up to discuss of course. The convenience of CPL being located on site makes any follow up labs easy breezy. Highly recommend Dr Supkay as part of your medical care team!!! Thank you Dr Supkay & staff for the continued compassionate care!