When Dad got sick, my world was spinning. He so didn't want to leave home and I wanted so much to…read morekeep him here. But I knew in my heart of hearts I couldn't do it. It would not be safe. My first stroke of luck was in finding Deborah Sutton, Emeritus Northdale's competent and compassionate Community Relations Director. Deb stayed with me, whichever rehab or hospital Dad was transferred to. She visited Dad wherever he went and she became known as the "Milk Shake Girl" because Dad had trouble remembering names but never forgot the name of what she brought with her. Deb's compassion won Dad over, and although it still is taking longer than usual for Mr Independent to feel comfortable, he is finally adjusting and settling in nicely. Another great thing is that the staff all care. I can call anytime and get an update. I know them all by name and they have come to know when I want to be involved and when Dad is just being Dad. I love him and now they are loving him too! Thanks Deb! You'll always be the Milkshake Girl! Thanks Staff--Diana and Barbara and Jennifer and Deborah and Rita and Brian and Venita. And even the resident ladies who tell my Dad what to do when I am not there! Linda

Your Dining Service Director Dawn is Always so Pleasant and friendly…read more And Ava has a spectacular Server

I recently had a wonderful experience touring Arbor Trace. Katie was very informative and…read moreattentive and even followed up with detailed videos. It was a great experience.

They are wonderful and the people that work there are all so nice & helpful! They do fun activities…read morewith the residents and make sure everyone is taken care of!

This is an Assisted Living facility that provides 24/7 care. Takes insurance, it pretty big and has…read moreseveral of residents. Nurses and aids are around the clock and the residents have activities and meals prepared for them. very clean facility!

staff not trained properly for dementia care or keeping residents safe. 1 staff member was in…read morevicinity where they were all crammed in front of a tv, no communication between shift members and staff in general. Not 1 lpn or rn on site during visit. If you expect individual on-going care you're better off getting an at home nurse And keeping your loved one safe at home. Level of care is not even minimal.

University Village no longer exists. It is under new ownership and has been renovated and…read morereinvented as Unisen Senior Living. I have lived here for nine years and I love it. Great apartments, excellent food (one meal a day is included in independent living monthly service fee), I have made many good friends, I no longer drive and love the activities on and off campus plus transportation to my medical appointments.

A horror show. My mother's was brought by ambulance to this facility after having to transfer for…read morecontinued COVID care. The ambulance people had to wait while they actually made the bed she was admitted to. TWO HOURS later, sick as a dog...not a SINGLE Nurse, CNA or staff member had been to see her. TWO HOURS she sat sick, and alone. We had to physically go confront them at 9:00PM to get staff to her. They took Her a sandwich. They did not change her out of her hospital gown- they did no medical care and did not even administer ANY of her meds that night nor the next morning.. NUMEROUS calls by numerous concerned family we're unanswered, and not one single call back. By the next morning my elderly mother was begging us to get her out of there and we called to let them know we were coming to remove her to please make the necessary arrangements. Once again FOUR hours worth of phone calls were unanswered and not a single call back. We literally had to show up at the place and threaten to call the sheriff. Unfortunately once we were able to get her out of the place we had to contact them to get an order for home health care which is where we brought her and the administrator of the facility told our Home Care Case Manager they C OULD write the order but THEY would NOT. Even after denying her basic medical/human care they refused to assist my mother in getting HOME HEALTH CARE! They said they COULD but they WOULDN'T.