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    Arbor Terrace Citrus Park

    4.4 (7 reviews)
    Open Open 24 hours

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    1 year ago

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    1 year ago

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    7 years ago

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    7 years ago

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    Westchester Gardens Health & Rehabilitation - I don't know

    Westchester Gardens Health & Rehabilitation

    2.4(22 reviews)
    8.1 mi

    Excellent and timely responses to anything I needed. Friendly and upbeat staff keeps the place…read morefrom falling into a negative state like that of some nursing/rehab facilities.

    Anyone considering Westchester Gardens, 3301 N. McMullen Booth Rd,…read moreClearwater, Florida, for rehabilitation should consider other options. It has a 4/5 rating on the CMS Quality Rating Scale (which Medicare gives a facility after their regular inspections) and the pictures on their website show beautiful floors and a nice PT facility; however, my experience was most unsatisfactory. I was admitted from the hospital (August 2025) to regain strength following surgery and before returning home. Upon my arrival, I was greeted by a concierge who rudely commented on my clothes, stating that if they didn't have my name on them, they would be donated. This left a negative first impression as all my belongings were taken away for tagging. In my opinion, the facility's living conditions were subpar, with cramped and uncomfortable rooms. There were two patients per room with little storage for personal items. The one chair per bed for visitors was filled with supplies. My visitors had to edge sideways past the end of my roommate's bed to reach mine only to then stand due to lack of seating. Walkers had to be maneuvered to open the door to the bathroom, enter, and close the door. Cleanliness was also a concern, particularly in the bathroom. I had specific requirements for toileting and an assisted clean-up rarely occurred afterward (for me or the bathroom floor.) I was a resident for 3 days and did not have a change of sheets or help with personal hygiene. My dietary needs were disregarded; I was supposed to be on a high-protein diet to aid my recovery but was given no choices. The meals provided were abysmal, and I'm attaching some pictures to illustrate the poor quality. Everyone received the same meals, and mine often went uneaten.. On the third day, I woke up in excruciating pain in my shoulders, rating it a 10/10. I was unable to push the call button due to pain; my roommate wheeled herself into the hall and yelled for help. She was told that many people were in pain. Several minutes later, a staff member came into the room asking about my last pain medication dose. Barely able to respond, I said, "I don't know," while she stood there. Frustrated, I told her to get help or I would call 911. She didn't respond, so I struggled to dial the 3 digits. EMTs arrived to remove me to a hospital. The whole experience was disappointing and detrimental to my recovery. I believe Westchester Gardens did not provide the quality of care or the supportive environment that someone in rehabilitation requires and deserves.

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    Arbor Terrace Citrus Park - retirement_homes - Updated August 2026

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