I cracked the glass on my iPad 3 HD and these guys replaced the glass and I had it back within 24 hours! The techs were very friendly and helpful too. read more

I decided to repair my computer here instead of the Mac store because I thought it would be cheaper. Turns out it is not. They tell you that things might go wrong, and they will have to charge you extra and they will. It is not certified, and the owner is very rude. DO NOT BRING YOUR COMPUTER HERE THEY WILL LIE AND STEAL from you. The quality of their repairs are awful, and may end up costing more han if you just decided to do it at the Mac store. read more

Called to see if a specific 3rd party adapter was is stock and confirmed a price of 49.99. They had it so I said I was on the way to get it. On arrival I repeated that I wanted the 3rd party adapter and a rep pulled one in a plastic bag from a drawer. At the register he told me it was 74.99. I said that was the price of the Mac brand and that I wanted the cheaper 3rd party adapter. He asked another man in an office and he said it was 74.99 and that the 3rd party adapter was only available online and could be to me within 2 days. I said that I needed it today and had just called and specifically asked about it. With attitude he said sorry I wasted my time coming all the way over. I just left, drove a few more miles to a Best Buy, spent the 79.99 they wanted for the name brand, and had service without attitude. I like to give the local guy a chance but I should have looked at the reviews first, this seems typical. Side note....odd they sell an official Mac product out of the box and for $5 cheaper than other retailers. Wonder if Mac endorses this? read more

I should have read online before I came to this horible place. I needed to replace the optical drive for my white macbook A1181. The receptionist lady came out and asked me for the laptop. She look at the model number and took it with her to the back and a while later came out w/ a drive that said should work w/ my laptop. She warned me about the return policy of the place which is a little strange. I did ask her that if it didn't fit whether I could bring it back and she said yes. Two days later i got to open my macbook and found out the replacement drive has a different connector socket from my original. I brought it back and saw the same lady again. She immediately denied what she said about returning. I started to make a big case about it since i was not going to let it go without getting my money back or an exchange. She immediately asked for my credit card and proceeded to charge me for another purchase and puzzled herself. Well, she finally figured out how to void that transaction. Then she could not figured out how to credit my original purchase and tried to write me a check instead. And she also did it but with the wrong amount, giving me more money than the invoice. Then she proceeded to call somebody to confirm it what she did was correct. It took me half an hour in the place to get my money back. When i got there the first time, it took me close to an hour before i got the drive. And both times, i was the only customer in the store. I wanted to support local business but w/ business practice at Texas Mac repair, I'm going somewhere else or Amazon........ I have filed a complaint with the BBB about their inferior customer service. read more

I had water damage to my new macbook. I first chatted online with Austin Mac Repair and they immediately understood the issues I was dealing with. The next day - I brought the macbook to their store on Lamar. Their customer service representative was super friendly and reassuring. They took the macbook in - and fixed it in two working days. They were courteous, friendly, had good communication with me and did NOT surprise me with any excess charges. This is the first shop I went to for mac repair - hopefully I won't have the need for this service again, but if I do, I will definitely use them. I did see a sign that said "no swearing" - seems like a fairly straightforward policy to me. Other reviewers seem to have experienced a heavy handed approach to their customers' stressed reactions to a damaged computer - I personally did not experience that. read more

This place will take your money!!! After going to Austin Mac repair to format my hard drive, they called me and said that it could not be done and that I would have to replace my hard drive. I agreed, but when I got my old hard drive home and stuck it in an external hard drive case, I was able to format it and it works perfectly. The shop said too bad for me because I agreed they that could replace it. I paid over $400 for something that wasn't necessary! If they really couldn't fix it, then they don't know what they are doing and I would take you computer someplace else for that reason alone... read more

my iMac had been slow for 6-8 months, I had increased the RAM, bought an external hard drive. I took it to the Austin Mac Repair shop. I was told the diagnostic would run $29 and wouldn't have to pay if the repair was done there. I was called and told that it was ready to pick up. the tech explained that my video card was going out and they had installed a fan program to keep it from over heating. he also explained that my video card was on the recall list from Apple, he even printed it out from Apple website. he said to take it there, that they couldn't do that kind of detailed service there. I made an appointment at the Apple store the next day. when they ran the test it was the hard drive going out and the test on the video card passed. I was scammed by this shop for 30 dollars. very disappointed by this. will never recommend this shop. read more

I purchased a part for a 2011 Mac Book Air. I specifically asked if there was a return policy and was told it can returned in 90 days; which I clarified a couple of times. When I went to return the part they said it could only be returned if defective, which they never mentioned, and was only written in fine print after you purchased it. They need to make clear that you can only return DEFECTIVE parts. Bait and Switch! read more

Awful Experience. Please use someone else. I took my macbook in to get it repaired and was quoted one price. When I went to pay they charged me 16% more than the quote and it took 4 days longer than promised. I confronted the owner about this and he became beligerant and hostile. He is the most unprofessional buisiness man I've met. Please take your business elsewhere. read more

Do not go to this place. I was charged 39.99 for diagnostic. They quote me $179 to repair my iphone. I end up taking my phone to Pflugerville and was fixed for $49.00 read more

I wish I had read these reviews before taking in my iPod. I called these people on the phone and asked if they could help me get some music off an iPod. The iPod worked perfectly but it just would not "mount". They told me to bring it in and they would be able to tell me that day if they could help. They didn't tell me that day and the guy I spoke with was very rude when telling me that he didn't know who I spoke with but they never tell people the same day if the item is repairable. So I called them the next day. They couldn't tell me that day either as the guy that was the so-called "specialist" was not in - again . They said they would call the next day but again they didn't so I called them and they said they didn't know how to get it to mount. So I came in a few days later to collect the iPod and they could not find it. After 20 minutes of searching around and calling the tech at home the guy finally found it and handed to me in pieces. He told me, "Sorry but the tech does not know how to put this back together." Yes I am not exaggerating - the iPod specialist did not know how to reassemble an iPod. I brought in a fully functioning iPod and was given a plastic container of pieces in return. They are mind-numbingly incompetent and there is simply mass confusion at this place. No one knows where anything is, what any of their colleagues are doing or when they are coming to work and/or, when anything will be ready. Steer well clear of this place. read more

PLEASE DO NOT TAKE YOUR MAC HERE!!! It is not a APPLE authorized or MAC certified store. They just ripped my husband off for $600. and were rude to him on top of it. Our problem still persist and when we called them they wanted us to back up our data, take out the board and then reinstall it and put our data back in. Didn't we just pay them $600.? Not sure why Apple hasn't forced them to quit using their name yet but I am writing to Apple and will see what I can do. They need to let people know they do not have the diagnostic equipment for MAC computers and they are not MAC certified. The front of the store looks like the learning center for a Jim Jones cult and they call themselves Christians. I think the Christians in Austin need to get this guy to convert to something else before he makes all his customers never want to deal with Christians again. He is not mentally stable and will be sure you have an unpleasant experience - plus charge you way too much to damage your computer more than when you brought it in. Go to someone that is MAC certified. NOT THIS GUY.... read more

went by to have my macbook pro repair, the old guy seemed like he could really careless. he had an attitude regarding everything he said. i let it slide in hopes he could fix my mac. turned out it would be almost $400 to have it fixed and it would need to be sent out. noway was i trusting this creep to take care of my stuff. unfortunately i did not read the reviews online prior to going, but it would have saved me the worry i had once i came home and dug up the dirt on this company. i highly recommend you go elsewhere for your apple needs. this company really needs to learn to respect their customers. read more

Mixed review and unsure how many stars. Les did exactly what I requested quickly, at a time when I was desperate for help. It was not his usual line of work. To him, this probably should have earned him four or five stars, and you may agree. I think he was trying to be nice. What I asked was to upload three files to the internet from a disk, because I didn't have access to a Mac to do it. He called me after I had left the disk, asking me to use PayPal to pay him (before the work was complete). I had liked him, so I didn't want him to think I was trying to cheat him, so I hurried back with $90 in cash (he had quoted $89). He called later, saying he had to reformat the files (so that may have taken more of his time than he expected). He said it would be another fifty dollars. This floored me. $140 to download three files? Yikes - my problem, but I should have found another way. When he called to say it was done, I returned, but was hoping to talk him into reconsidering/lowering his price. At the store, with tax, it was $172. My reaction, "Holy s--t!" which was a mistake to say with all those crosses around. It was my perception that he took advantage and overcharged me. Maybe he had put in the time for what he charged me, but it seemed crazy high to me. Well, he came unglued. Pointing, Les rebuked me in the name of Jesus, told me the Bible said my saying he was price-gouging was a false accusation, advised me that if I didn't learn how to better deal with people, I'd have a hard time in life, told me to leave the store and don't ever come back. Oh - and he was sorry I lived on the poor side of town, but that was my problem. Maybe he was right, and I'm the one who deserves the one star for not seeking more appropriate help. I wish he'd just turned me down. He also took the sixty I brought, and so he received $150 for helping someone he may now wish he hadn't even helped. sigh read more

Well first of all, i bought it in for a cracked sreen and they fix it. But everything was all good until my screen became blank, so i bought back in to get it repaired. They told me it was the logic board or some sort. So they said they can put a new one in or reimbursed me. So I looses my cell but have a back up. I went over there to tell them when ever they look at it again to call me at my other line becasue they were thinking about buy my mac for parts. So a couple of days later i call them back to see what was going on. They said they still haven't looked at it yet. An hour later one of the guys called me back saying to dont ever call them back because i was cursing and yelling. Now keep in mind im at work and i have my co-workers listen to me. I told them sorry but you must got the wrong person, but he swore up and down it was me. He said he will not reimburse me and that he is mailing my mac to me AND OH There calling the Police. I was The POLICE. I thought it a joke.but I seriosly Think That striaght up scam me for not Reimbursing Me my money. So im taking them To court......SCAMMERS....................SCAMMERS.....................!!!!!! read more

Well, I was good with them until they allowed my husband to override my directive. I'd met with them and explained the problem with a computer my daughter had bought from a friend and they made a suggestion that I agreed to let them go with. Then my husband went in and told them not to do it (he felt he had more experience than me or something). When I called to ask why the computer wasn't fixed after we'd picked it up and paid for it, the guy who took my order got defensive because I said that was not a good way to do business. When you sign off on a directive, you don't allow someone else to come in and override it. Period. They could have called me to compare the concern my husband had, because we talked about it and I see where he was coming from. The communication was very poor. The guy I spoke with on the phone hung up on me after saying I was being rude to him, when in fact, it was the other way around. Lots of religious oriented decoration in the back, complete with Jesus on the cross on a big cardboard standup. I'm a christian, but I find such displays dishonorable to Jesus. That aside, we gave them another chance to fix the problem, but I won't be using their services again. The miscommunication isn't worth the hassle. Maybe they will learn in time. read more

Absolutely worst place. I took my Ipad there to be repaired recently and was told it could possibly be fixed but needed a dock repair that would cost $119. I said ok, that was Friday morning. They said they would get right back to me that day. Day rolled on and no contact. Monday came around and i called them that morning and they couldnt find my Ipad. I left them my contact info and they said they would get right back to me. Never heard back. I had to call back later that afternoon and then they said my Ipad was found but could not be repaired and that it would be 59.99 still. Are you kidding me. Ill pay for the work, I went into it knowing I would have to pay something if it doesnt end up working but 59.99 seems way overpriced, especially since they are giving it back to me exactly the way I gave it to them. I will never recommend this place and will in fact make it my mission to tell people never to go there. read more

Worst customer service I have ever experienced. They promised to fix my computer in 10-18 days. Charged me $97 for the diagnostic fee. Two weeks later I get a call saying it would be another two weeks to fix it because they had to send it back for more repairs. They were completely unapologetic when I expressed my dissatisfaction (I was in the middle of college finals without a laptop). I had my stepdad call because I felt they were not taking me seriously due to my young age. After talking with him they agreed to expedite shipping to hurry the process. Two days later after "apparently" sending it back for more repairs they call me telling me it was ready for pick up. When I got the computer home it would not even power on. I called to explain the problem and they said to bring it back in. Who charges someone $422 for a computer that won't even turn on?! That same night they called me asking for my stepdad, despite my confusion I gave it to him. They called him to tell him the computer could not be fixed. When my stepdad asked for a refund they threatened not to give me my computer back at all. When he mentioned involving the police he agreed to refund all of my money except for the $97 diagnostic fee. Sick of arguing my stepdad agreed to the terms. They called me the next day to pick it up however when I get there they only refunded me $322 out of the $423 the owed me. They refused to look at my receipt or even talk to me and to top it off they kicked me out of the store. So in total I spent $197 for a computer that still does not turn on and was inconvenienced for a month without a laptop. Never have I been treated so poorly or embarrassed in front of other customers. DO NOT FALL FOR THIS SCAM. read more

Where do I start with this. OK, I took my macbook pro because it had a flashing folder with a question mark when I powered it up. I did some research on it and several people had stated that they had similar issues and bad cables had been the culprit. So I take it in and sure enough they say it's a bad hard drive. They say it will be $219 to fix and $89 to backup my data. I tell them over the phone if they checked the cable. Their response was "our diagnosis is the hard drive" and they could never give me a clear answer. The lead tech said "I can change the cable if you want but our diagnosis is the harddrive". So I was charged a $30 diagnostic fee that was BS! Well, after reading all the reviews I knew something was not right. So I picked up my computer took it to my friends at LONGHORN MAC REPAIR and they replace the cable and "WALA" my macbook is operating fine for a $25 replacement to the cable. I'm not one to really write reviews but PLEASE DO YOURSELF A FAVOR AND GO TO LONGHORN MAC REPAIR. THEY are HONEST and CERTIFIED. I called back to see if I could get my $30 back because their diagnostic was wrong and they refused to grant it and said it will eventually go wrong. Duh! They all eventually go wrong after so many years. This place lacks CUSTOMER SERVICE and INTEGRITY. They are fast declining thanks to the internet and their horrible reviews. STAY AWAY and run away as fast as you can. Business must be so bad that they have to LIE to create revenue. Enough is enough, you guys have doing this for a long time. So Long and ADIOS. So what cost me $25 at LONGHORN MAC repair would have cost me over $300 thanks to the BOGUS EXPERTS at Mac Repair. You guys are a JOKE! That $30 will come back and bite you 100 fold. read more

Don't give your money to these people. Be warned, NEVER do business with this place. I had an Iphone that needed a battery replaced and decided to go to this place even though they were charging double the going rate of the other places in the city. That was my first mistake. When the "new" battery didn't fix my issues I went back to get it repaired and/or refunded and was denied my money and was told I had to leave my phone for an undetermined length of time. No thank you mean lady, needless to say customer service was horrific, apparently it was all my fault my phone doesn't work, ???. The next day I went to another store to have them look into not only my battery issue, but now my phone got super hot when I was on it. Like have to put it down hot. The guys at the new place showed me how a bracket wasn't put back after a new battery was installed and gave me the "new" battery they took that didn't work and was bad. I strongly feel this place is a scam operation, the whole "missionary resource center" in the store should have been a clue for me not to take this place serious. STAY AWAY FROM THIS PLACE read more

UNFRIENDLY, UNFAIR, NOT PROFESSIONAL, NOT WHAT I CONSIDER "EXPERTS", OVERPRICED. I needed a new laptop battery for my Mid-2012 Macbook Pro. I had an employee and one of the technicians helping me when I bought the battery (sounds good right?). I looked in the box and asked if they were sure it was the right one, and they looked again in their computer and "verified" it. I trusted that they were the experts. I needed the battery before a trip the next day, so was willing to pay the higher price to have it the same day. When I got home and opened up my laptop, it was obviously the wrong battery (I had a "Retina" model). I had not opened anything in the battery package (it was in a sealed bag) and went in the next morning to return it. They acted surprised and said "Yeah that's the year they changed things", if they knew that, why didn't they ask me that when I questioned whether it was the right battery? They then informed me they'd have to charge me a 20% restocking fee because now the completely unopened, SEALED battery would be have to be sold "used" (yeah right), which I felt was unfair under the circumstances and refused. I was instructed that it was "company policy" (that I was not informed of when purchasing), and I asked who I could speak to. The guy that "helped" me the day before went back to talk to apparently the "guy in charge" (the technician from the day before) which just ended up in a quick verbal exchange across the room (he wouldn't even come over and talk to me) in which he just said it was "buyer's remorse" and sat back down. I didn't want them to make another dollar off of reselling that battery at a higher price so I took the battery and left. I have several friends with Macs so I'd rather gift the battery than let them make another overpriced sell on it, most probably as a "new" battery BECAUSE IT IS STILL NEW AND COMPLETELY PACKAGED! AND this is the second time I've had a bad experience with them (different employees) and have been treated unfairly so from now on I am steering clear of that place!! read more

I accidentally pulled the headphone cable out of the jack on my 5th gen ipod classic. I looked online for a quick fix, and learned how to take it apart and verify that the problem was, indeed, the headphone jack. It was, and i just couldn't do the fix myself, so i looked up a repair shop intown and settled on Austin Mac Repair due to their proximity to my home and work. So I dropped it off one morning around opening time. I got there right at 8:40am (the open at 8:30) and the guy who was opening the store was very rude to me and told me that I'd have to wait before he could talk to me. After another ten minutes he told me that it would take up to a week and a half due to their ipod being on vacation. When I told him that other places online advertised that they could do this fix in under a day he said he'd have them look at it that afternoon. He quoted the fix at $59.99. They called me that afternoon and told me that it had nothing to do with the headphone jack, but with the logic board and then quoted me a fix for $120. I had a feeling that they were just jerking me around, so I told them that I'd come pick it up in the morning. When i got there, they charged me $10.88 for a diagnostic fee and sent me on my way. I went to another business that night and they fixed the headphone jack and replaced the battery for $50 total. When I called AMR to ask for my money back for a diagnostic fee that was for an incorrect diagnosis, they said they don't do that. So i guess their policy is 'we get paid, whether or not we do anything to help'. That seems pretty underhanded to me. Don't go to Austin Mac Repair, they're con artists who are looking to take advantage of anyone who doesn't know enough about Apple technology. Consider yourself warned. read more

I bought a iPhone 4 battery at this shop to replace my original one that was no longer charging. This was the only place in Austin that had one available for the iPhone 4. I ran in after work, bought the packaged battery from the older man working there. I took that item to another iPhone repair shop near my office to replace the battery the next day, and they stated that this was a used battery (and not enough "juice" to justify the switch), it was just "re-packaged". I tried to take it back the next day to Austin Mac Repair and the sales woman (owner?) was belligerent and confrontational in not wanting to take back this item. I don't understand why they gave me a re-used/old battery for the same price as new, and they didn't tell me that it was used (or did they even know?) - is this common practice there? I haven't had any equipment "fixed" there - do they re-use old parts? I would stay away from this operation. read more

I just left Austin Mac Repair after being told to leave. One week ago I picked up my daughters Ipod after having it repaired for a broken screen. My daughter immediately showed me that it had not been fixed well because the glass was not flush with the back on the top end. The glass could be pushed in and out. A week later, before I could bring it back it fell out of her pocket and the glass broke right in the place that had not been repaired. I called to explain and they told me to bring it in. When I went in I explained again what had happened and the worker said, "Did you just make that up on the way in? You need to go have this fixed somewhere else." I was nearly speechless because of his accusation and I explained that I wasn't looking to have it repaired for free but was asking for some consideration since they hadn't fixed it correctly. This is when he told me to leave. I said, "That really sucks that you wont stand behind your work." He said, "You need to leave because we don't allow foul language here." I can see why there are so many other bad reviews. Such a shame and a sham. read more

warning to all.....do not deal with austin mac repair off north lamer and 183. i had mine iphone 3gs's glass replaced in june by the owner (older guy - owner). two weeks later it stopped working correctly and the glass came off. i took it back in and a younger nice guy replaced it. i thought everything was good. drove to new orleans for a vacation and it came off. i had no choice but to take to a local new orleans place for repair. they took it a part and said it was not glued properly so i paid over $90 to replace glass (third time). i asked the repair guy to write a note explaining everyyhing so i could show the austin mac repair and he did. i just got back into austin on sat and took the phone with receipts to the creepy office here today, wed aug 10. i walked in and explained everything to the guy at the front desk and he took everything to the back to explain to the owner. he came back and told me no go and that 'no one returns these phones from a repair" and that it was my fault. i was outraged and pissed and did not just accept 'no' and explained that this was my third visit and i was out $49.99 and $93 (new orleans repair). the owner came from behind the wall and said to leave or he was calling the police. i told him i would be letting everyone know how he treated me, so here i am . dont do business with this guy. plus he offices with a cult! i am reporting him to his landlord, the bbb, city of austin and craigs list. read more