Fast, reliable service. I would recommend them to anyone who needs help navigating document, passport and Visa services. These guys are great! read more

Wish I could rate one million stars! I walked in 6 days before international travel (right before the new year) with an expired passport. They patiently explained every possible factor that could go into my renewal taking longer than expected, and were really flexible and transparent about the different expediting services they offer. THEN, they noticed that there was an error on my recently expired passport, and told me everything I needed to do to fix that while still adhering to my travel timeline. They planned for literally every contingency, and spent multiple hours with me preparing potential forms to use JUST IN CASE something went wrong. Truly exceptional service from knowledgeable, patient, and kind staff. read more

If you're looking for the best place to get a high-quality passport photo, this is the one. Contrary to the unflattering fluorescent​ lights you'll get at the chain stores and horrible angles that some handhelds take (looking at you, UT International Center), they'll give you a flattering photo and let you choose from a couple before they print. Plus, everyone there is exceedingly nice. You can also get passport services there, which I recommend if you're travelling within a week or two. But if you're like me and just need a renewal within a month, you're better off downloading the form and taking it, your old passport, and your beautiful new passport photo to the post office. Look up the expediting charges online (plus express mailing fees if you need those) and you'll save the $35-90 processing fee. read more

Really great experience. I made an appointment to for my ink finger prints and they got me in and out before my appointment time. Very professional and efficient. So grateful they were able to help me. Highly recommend! read more

I applied for a Chinese Visa via Austin Passport Express. They did a great job at communicating via phone calls and emails, and were responsive whenever I had questions throughout the process. I also had them take the photos I needed. There are a few parking spots available outside the building. read more

Edgar and his staff are awesome ! They get right down to business and know what they are doing. They run just like a well oiled machine. I had to go in today for fingerprinting for a new job. They were a little busy (because the are good) but they are definitely efficient. When it's time to get a new passport I will definitely be using them!!! Thank you for the great service today. Super friendly staff. read more

Great people and service. I renewed my passport and was a bit pricey but super convenient. They do it all. Money order, delivery, application, and picture took less than 1hr even when it was busy. read more

The team at Austin Passport Express are super easy to work with, they went the extra mile to make sure all my documentation was handled, even making an extra trip to the courthouse to ensure everything was 100% correct. Very impressed with the friendly team Looking forward to my trip! read more

Sometimes the best thing you can do for peace of mind is get professionals involved. Completing applications and submitting all kinds of documentation is no walk in the park. Everyone here is super patient and they make sure to explain things in plain language. Can you imagine how many different consulates they must deal with daily? It was hard for us to deal with just one! I'm so glad we chose Austin Passport Express for our team visas--they know what they are doing! read more

Getting a new passport or even renewing an existing one is a pain and lots of things can go wrong. Even if you do everything right it can take over 2 months to get it. Passport Express changes this by taking care of all the little stuff that can go wrong for you. It is a little more expensive than trying to do it yourself (around $50 markup) but is totally worth the service. They take your picture the proper way for a passport and then give you an envelope full of stuff to take to the courthouse (located within walking distance) You give the envelope to the judge and take an oath and then give it back to ABC Passport Express. I got my passport the following week. Then when I couldn't find my receipt they emailed me a copy that I could print up and submit to my company for reimbursement as soon as I called them. Great service! Don't try and do this yourself because it lasts 10 years once you get it and it isn't worth something going wrong. read more

Fast, friendly service. I got a tourist visa for China from Austin Passport Express and everything went smoothly. I'd recommend these folks for any passport or visa needs. read more

Always amazing customer service! I've utilized Austin Passports for more than six years and they have never failed me. Passports and Visas are always delivered within the time frame stated. Everyone in the office is super friendly and knowledgeable! Love these people!! read more

I went to Austin Passport Express for fingerprinting services. The entire process (on a Friday afternoon) took ~10-15 minutes (filling out forms, fingerprinting, paying). The staff was super friendly. Note: they do ink fingerprinting (not digital). For filling out 2 fingerprint cards, I paid $32 ($30 for the service + tax). I brought my own cards so I didn't need to buy any from Austin Passport Express. I had called ahead in the week to see if I needed to make an appointment. The person that picked up was courteous and told me that wouldn't be necessary. He said the best time to come in would be any weekday morning but I went after lunchtime and there was no wait! Overall, a great experience. read more

I came here for fingerprints. I just walked in and It was super quick process. Everyone was friendly and it was good priced. I recommend coming here if you're in need of fingerprints! read more

Great and fast service!!! Easy to communicate with. I was there in less than 15mins for my Visa application.

This is a passport and visa service that handles the paperwork and expedites the process through the government agencies, they do not issue visas or passports. I reviewed and completed the forms I needed for passport name change and renewal on their website, then went to the office to take a photo and process everything. I was there less than 15 minutes and was finished. They were very knowledgeable of the different processes and I will be returning in a couple weeks, once my passport is returned, to get my visas. read more

I procrastinated all summer getting a passport after mine has gone 15 years expired. I tried getting Post Office appointments or walk-ins which have very narrow appointment windows and seem to only be available cross-town. I called Passport Express to the rescue and they were very professional about getting me in and helping get me over the line. I didn't quite need the 2 day service but the 4-6 day is plenty fast. They are right by the courthouse for getting the proper stamps and signatures. Hope to get my shiny new password and USA ID soon. read more

Pros: super quick and easy process. I went in to get a Canadian passport photo and they had me in and out within 10 minutes. Cons: I wanted to make sure that what they did was up to the Canadian regulations so I asked a couple questions. The responses I received were borderline rude and condescending. Basically, the interactions made me never want to return. Overall, great for getting the job quickly. Don't expect much else. read more

I had an excellent experience with Austin Passport - we used their mobile fingerprinting service during the pandemic to secure fingerprints for my employer and three family members. They were extremely patient (I had to reschedule a couple of times in order to meet scheduling needs), and brought all of the supplies with them. Asa was very polite & friendly, and made everyone feel comfortable throughout the process. read more

Staff is knowledgeable about US passport requirements. The manager incorrectly processed our paperwork. So we had to redo all the forms. Save yourself a lot of money and just go straight to the post office. read more

The staff were friendly, helpful, efficient, and they followed Covid-19 protocols. I would highly recommend them for your passport and visa needs! read more

Booked a trip out of the country scheduled to depart in 3 weeks. When gathering up my travel docs, unexpectedly found that my passport expired 2 months prior. OMG! Panic set in because I know how long it takes to get a passport. Researched online for a quicker solution and called a couple of numbers. I was not impressed any of them and not comfortable with giving ALL of my personal information to someone I didn't know, especially over the phone. Called Austin Passport Express on recommendation of with my travel agent. I called them on the phone and they were very professional and polite. When I arrived at their business, I walked in and told Edgar that I was not comfortable the idea of giving my information. He assured me and put me at ease. We started the process...application to picture (and the retake)...and it was absolutely painless and I felt good about trusting Edgar and his staff. 30 minutes after walking in the door I was done and was leaving. Edgar promised my passport in 3 days. I thought, "Yeah, we will see if it really happens!" It did!! I received a phone call 3 days later to pick up my passport. Everything was perfect. Edgar and his staff delivered exactly as they promised. They were very professional and helpful. Everyone is friendly and they will ease your apprehension about surrendering all of your personal and vital information. Cudos to you and your staff Edgar, I am a client forever! If you need passport help fast go see Edgar at Austin Passport Express. You will not be dissatisfied. They are the best and they deliver what they promise. read more

Perfect passport photo. Easy, quick, and with dedicated parking. $10 plus tax for two. Skip CVS or Walgreens.

I needed two pictures to go on a Canadian resident card; the pics had to have certain specs (overall size, size from chin-to-crown, no shadows, date on the back, etc.) and I had trouble finding a place that could do that. Tried Kinkos, Walgreens, etc...the usual suspects. Anyways, finally I found these cats and they do this kind of stuff ALL the time. I was in and out in no time and two pics cost me $10 bucks. Great service. Totally recommend these guys. Next time I need pics/visa/etc. I'll be going here. read more

ABC Passport Express is great. I had a damaged replacement passport that was expiring--which makes the process even more complicated. Went into their office on Wednesday and filled out the paperwork and got my picture taken. I got my passport back the following Monday! I didn't even use their fastest service. Anyway, all my expectations were exceeded... read more

So I was having trouble with the on-line visa service the Brazilian government is now using, and my trip was coming up fast, so I called APE. We chatted for a while, and they said I was already doing pretty much what they would be doing to resolve the problem, and said that in my situation they wouldn't recommend me paying them to continue. The guy I talked to did offer one other little piece of advice, and in fact that did help me fix the situation in time myself. I admire both the honesty and the knowledge. The next time I actually need a service like this, I'm definitely coming to this company! read more

Austin Passport saved my ass. If you want to walk in here to shoot the shit, go elsewhere, but if you need to GETSHITDONE, they are experts. I think it helps to do a quick review of what you are going to need (on the website) but I have also seen folks who don't know their ass from their elbow stumble in here, and they still make it work. It is a tiny house, full of people; everyone is bustling about. But the two times I've been I have received courteous, professional service. They will walk you through everything you need and have all resources on hand or nearby (computers for you to use, photo capabilities, are within walking distance of the courthouse, etc.). read more

The staff was friendly and knowledgeable and the service was fast. I can't recommend this passport agency highly enough and I've used it with great success twice now. If you're in a hurry, they take the stress away so you can sit back and prepare for your trip! read more

When I've dealt with anything associated with official documents, I've had to deal with massive lines. When I walked into this TINY house full of people, I thought "here we go again." Nope. Someone immediately greeted me and asked what I would need. I said I had a special request and she said give me a minute. Five minutes after that I was done. Thanks for quick service. read more

Awesome experience. I was terrified when I realized my passport expired with 12 business days left to spare before my trip. Austin Passport Express was responsible and very reliable. Got my passport within 4-6 days. Highly recommend. read more

I discovered this place when I needed to get a fingerprint card made for my bar exam application. The staff was professional and efficient (which was greatly appreciated during a time of high stress!). I was in and out of there within 10 minutes, and the cost was very reasonable. read more

If you're looking for help with your passport or documents, look no further. Excellent service and a knowledgeable crew. I needed to get my fingerprints taken, I was in and out in under 10 minutes, you don't even have to move a finger they'll handle that for you. Very friendly and professional staff, I will definitely recommend to anyone. read more

I have had to get fingerprinted for jobs in the past 4 separate times at different places. Austin Passport Express was the cheapest and fastest! Walked in and was helped immediately. The actual fingerprinting only took about three minutes. Total time there was maybe 7 minutes. I would totally use them again! read more

I pulled out my passport for an up coming trip and saw that the passport expired just days ago. I was a little freaked out and started looking into what I had to do to get the passport renewed. I found Passport Express online along with several other passport expediting services. I choose Passport Express mainly due to their location. Everything went smoothly, although its all about giving them enough time and providing them with everything they need to get the job done. I showed up on a Wednesday and got the new passport the next Friday, that's fast, but you'll pay for that: $170 to the state dept. and $295 to Passport Express. It's not cheap but that's to be expected when it's left to the last minute. read more

Excellent service! My case was a bit complicated due to damaged passport. Asa communicated with me via email and explained all difficulties and the documents i need to bring. Edgar took care of the application process. His help and service are impeccable. The personnel is very courteous, friendly, patient and knowledgable. They have my highest recommendation. PS. they could use a better camera :-) read more

Austin Passport Express is courteous, professional and most importantly: fast. I foolishly lost my passport with less than a week until I was scheduled to leave the country. I called ahead to talk to them about my fastest passport replacement option. (Next day turnaround is only available under specific circumstances, so you must call ahead.) While next day is the most expensive option, it was cheaper than rescheduling and rebooking all my travel arrangements so I requested the next day option. The staff was polite and explained all the directions to submit my application step-by-step. Then they delivered my sealed documents via courier to the nearest passport agency (in this case Houston) and they called me the next day when my passport had been released and was on it's way back. Never book your travel without holding your passport in hand. However, if it's an emergency then Austin Passport Express is your best option. I will definitely recommend Austin Passport Express the next time someone asks me about Passport services. read more

Yes, I'm writing a review about a passport service. These guys are great - I was in and out in ten minutes. It actually would have been even faster if I hadn't made a typo in my application. Super nice and efficient service. Not that I'll need to be back for another ten years but I was really impressed. read more

Very rarely is the process of passport/visa application so painless, fast, and professional. I came here looking to apply for a Chinese visa with just over 10 business days to do it and these guys suggested my fastest option, double checked my paperwork and even took my photo for the application all in office. What is really standout about this place is that if you are unsure about something, which given the fact that these processes are horribly confusing is not uncommon, these guys will help you fill out the forms and even print them in office with no added charge. I cannot stress how much of a savior Austin Passport Express was in my hour of need, I will be coming back here for all of my visa and passport needs. read more

Amazing. They saved me. Super efficient and professional individuals. I'm very grateful

Extremely fast and friendly! Walked in half an hour before close to get fingerprinted with little idea of what that actually entailed, but I needn't have worried -- Jody was welcoming, thorough, and I was done and ready to go within ten minutes. I can't recommend this place enough! read more