This is a five star hotel within its own genre-a good solid choice for clean, comfortable,…read more convenient (near the airport ) hotel with helpful staff, and a breakfast included -not a fancy 5-star resort genre. We would definitely stay here again . These are suites -so the rooms are larger than most single hotel rooms, Lobby is nice and roomy with a 2-story water feature with small water falls. Rooms open onto the open center of the hotel so there are no dark hallways. Elevators are glassed toward the open lobby area so they are well lighted and have interiors visible from the lobby. The breakfast is well stocked and even has a staff member making omelets. Our only complaint is that the breakfast hours end at 9 during the week,so it's not great for travelers who arrive late in the evening from the islands or elsewhere.

I stay at this property often when I am doing business in LA. Gives me good access to El Segundo…read moreand Torrance. It is pretty clean for the most part and fairly well maintained. Rooms are spacious with nice bathroom facilities. I think they've upgraded recently. Free evening reception gives you two drinks on the house. My favorite part is the way to order breakfast in the morning. There are many buffet style options there, but they will make you eggs or omelettes to order. Parking is secure in an underground lot so that is cool too. People are mostly friendly and helpful and they have a cool robot maid/Butler that will bring things to your room.

It was nice and easy finding this spot - super close to LAX. We pulled into the parking garage,…read morewent up to the front desk, checked in, and found out that we were staying in a handicap suite since our bathroom was the size of a small palace and the shower was the size of a large closet. Loved having the separate living room and mini fridge, as well as having not one, but THREE different sinks. Much needed when you have four women sharing a room together. The breakfast in the morning was solid. Lots of options and the different drink options were completely free too! The pool was kind of on the small side and there were only like two lounge chairs which were always taken, so we didn't even try to visit the pool. However, the vibe of the entire first floor/lobby/bar area made up for it. The layout of this place is so aesthetically pleasing. You'll see what I'm talking about in the photos I attached. The staff were always super helpful and friendly. It was super easy pulling in and out of the parking garage whenever we left/returned. My only gripe was the $48 a day for parking. That is A LOT even for LA standards, but you are super close to the airport I guess.

The only reason I am giving this hotel any stars at all is because the building itself is beautiful…read moreand the room looked nice. Unfortunately, that is where the positives end. Last night, during winter, I turned on the heat in our room and waited 35-40 minutes for it to come on. Nothing. I called the front desk and was told that the entire hotel is switched to air during the day, then placed on a "hiatus," and that heat is not available until around 10:00-10:30 PM. I had to repeat this back to the staff member because I could not believe what I was hearing -- I was told that guests cannot control the heat in their own rooms and must wait until the hotel decides to turn it on for everyone. The answer was yes. I called again around 10:30 PM because we still had no heat. The person I spoke to said she had just come on duty and would check. The heat finally came on around 11:15-11:20 PM, only to shut back off at approximately 2:00 AM. When I called the front desk again, no one answered. My husband and I were forced to sleep under covers wearing our coats and clothes, freezing the rest of the night. I am now sick, likely from being cold all night. I contacted Expedia and was told the hotel has a strict no-refund policy, so now I have to wait for the hotel to decide whether they will "allow" a refund of the $220 room charge, while my $150 incidental deposit will take 5-7 business days to be returned. Even the travel insurance I purchased (which I buy every time) does not cover this situation. Expedia attempted to contact the hotel and could not reach them, so now I am stuck going back and forth hoping someone eventually responds. This hotel has five floors. We were in Room 468. Are guests seriously expected to accept that they cannot use heat or air in their own rooms until the hotel "pushes a button" for the entire building? No matter how cold or hot it is, you wait. What makes this even more concerning is that when we checked in, the hotel was full of older guests (60s, 70s, even 80s) preparing for a cruise. I sincerely hope everyone was okay overnight, because if we were freezing, I can't imagine how they felt. Do not book this hotel. The lack of temperature control, accountability, and basic guest comfort is unacceptable. This experience was beyond ridiculous.

I loved my stay at the Embassy Suites in Glendale. I liked the location, it was central to shopping…read moreand restaurants in the area with easy access to the highway. I also liked the underground parking for security and convenient access to the hotel late at night. The rooms were clean and updated and the lobby and halls were luxuriously decorated as well. Along with the competitive pricing for rooms, the hotel offers a social hour with complimentary drinks and light snacks. This along with the amazing complimentary breakfast really sets this hotel apart from the others in the area. I have never seen a complimentary breakfast that offered as much as this one. They offer a custom omelet bar along with a buffet of other hot breakfast foods, oatmeal, fruit, cereals and breads and a variety of pastries. In addition to the offering, the dining area was well staffed with attentive servers and wait staff. A beautiful hotel, luxury accommodations and attentive staff.

I have stayed at Embassy Suites by Hilton Glendale multiple times and am a loyal Hilton customer…read more In general, I've always appreciated Hilton hotels because of their friendly and accommodating staff. Unfortunately, my most recent stay was extremely disappointing. There were several maintenance and cleanliness issues throughout my stay. The bathroom conditioner dispenser was not properly secured to the wall and repeatedly fell off during the night. Although it was supposedly fixed, the same issue happened multiple times. The coffee machine was also not cleaned properly. It still contained old black residue left behind by a previous guest, and I had to request a replacement. The worst issue was the bathroom. There was a strong sewage odor that made it feel like we were next to a sewer. I reported it to the front desk, but despite informing them, the problem was never resolved during our stay. To make matters worse, when I received my final bill, I was charged $3 for a bottle of water that I had used to rinse the dirty coffee machine because it was unusable as provided. What disappointed me the most was the lack of management involvement. Despite all of these issues, the General Manager never reached out to acknowledge the poor experience. A simple concern for the guest's experience would have gone a long way. I have always enjoyed staying at Hilton properties, which is why this experience was so surprising. I hope management takes guest feedback more seriously and provides additional customer service training to ensure situations like this are handled much better in the future.

We had such a wonderful stay at the Embassy Suites in Downey! We travel to the area regularly, and…read morethis will definitely be our go to hotel from now on. Everyone we interacted with was genuinely friendly and welcoming, from the front desk staff to the restaurant team and the housekeeping staff. Every single person made us feel at home, and that level of hospitality really stood out. The complimentary breakfast was hands down one of the best Hilton breakfasts we've had in a long time! The made to order omelets were absolutely delicious. I wish I had gotten the chef's name so I could thank them personally. They did an amazing job. The only downside was that the hot tub wasn't working, but hopefully it'll be up and running the next time we're in town because we'd love to enjoy it. One of our favorite features was the beautiful open air atrium with the water feature. It was so peaceful, relaxing, and welcoming. It almost felt like being outdoors. Plus, loved the balcony. 10/10 recommend! We look forward to staying here again. Thank you to the entire team for making our visit so enjoyable!

The dirtiest hotel I've ever seen!! Changed rooms 2xs both smelled like deep cigarettes! Carpets…read morecoming off of elevator stained- couches in both rooms stained- sheets on bed by feet stained- bed felt like mush when sat on- no screens on sticky windows on 5/7 floor!- Stains on chairs in room- rust around baseboards in bathroom and all doors! Toilet was stained inside- had to slam front due to get it to close! We stayed 2 hours until we found another hotel-fighting then to get 150 k Hilton rewards back still- it's been almost 3 weeks since we stayed. Staff was nice but said Im sorry both of your rooms aren't cleaned- housecleaning gave me a list of 40 rooms that are clean- I can keep moving you if you like?! At 11 pm with 2 tired kids? Just run away from this motel6 !!!! Hilton honors needs to take this off of their site!!!

When you're dealing with any government agency I find it best to be prepared. Understand the…read moreprocess and what is needed, especially what docs you need to present. With AI technology quickly becoming more prevalent many government agencies are not allowing walk ins except for certain cases. You will be required to make an appointment. We found this to be true with the Consulate here. In the state of California there are only 2 locations. The Consulate General of the Republic of Korea can be found in San Francisco and Los Angeles. The San Francisco office also consuls over Colorado, Utah and Wyoming while the Los Angeles office includes Arizona, Nevada and New Mexico. We needed to renew a Korean passport. After visiting the website we found the steps fairly easy to follow. For any other office it is best to check their own respective websites. The steps are not standard and can be entirely different. We made an online appointment through the 365 Overseas Korean Portal. The appointment was 1.5 weeks away. I thought it would be much further out but thankful for the shorter time. You then need to fill out their form and submit that. It's basic information and what it is you're trying to do. Simple. With that set we went through the steps again to make sure we had the proper documents needed. In this case your Korean passport a valid U.S. passport/Green Card/Visa. You also need your Driver's License and work permits. They wanted photo copies. Luckily they have a copy machine there for 25cents a copy. Not bad just remember to bring quarters. You will also need a passport size photo taken by a professional. This part use to erq me. If you don't have that, this consulate has a photo booth on the premises for you to take that photo. And it's free of charge. When you sit in the booth it tells you what to do. Tilt your head up, turn to the left, etc. It was great. This office only accepts cash, and had to be the exact amount. Found that strange. Not sure if that's true for all the others and is best to check those websites. The good thing is this office has a change machine. It's best to figure what fees you need to pay, and what the total is so you know what the exact amount is. We brought this with us and extra cash in case there would be something surprisingly we would have to pay for. That didn't happen. It also adivses to bring a self addressed express mail envelope for them to mail your passport . In our case, however, that option was not available.. How that was going to be handled would have to wait till the appointment. Right next to the consulate is a parking lot. It is not free unless you have an appointment with the consulate and you get your ticket validated. Fulfill those 2 requirements and your parking is free. If not be prepared to pop some twenties. Not sure if they give change. It is also important to note this office closes at noon to break for lunch. So, plan your visits accordingly or you could be waiting longer than you like. Our appointment was at 11:00 to 11:30. We got there at 11:11 on a Wednesday. Once you're in there you need to make the copies you need. We did. Get your photo. We did and it was actually fun. Then, you can take a number to be qued. There were 4 people before us not all were renewing passports. And only 2 tellers. The reviews talk badly about teller #2. She was not there. And they talked sweetly of number 7. He was not there either. When our number was called I was surprised we waited only 26 minutes. We presented our documents and stated what my wife needed. The agent started going through the paper work, clattering away filling in digital forms and documents and glancing at other references to ensure she was doing everything correctly. And in 9 minutes it was done. She said everything was good and needed to return on a specific date to pick up the passport. If we cannot pick it up that day, we could pick it up any other day they are open. We would not need to stand in line just go to the front teller to request it and it would be there. I guess the brown bag of food was not needed. This whole process may seem confusing and frustrating but in taking the time to review it was easier than expected. The steps\instructions were very clear. The copy machine, change machine and photo booth were big pluses. The agents were nice and pleasant. Why can't they all be like this?

If you are coming here please be over prepared. If you are assisting your elderly parents with…read moreSocial Security make sure they themselves have their korean documents ready and make copies of your id's passports and resident card. They have photo copy machine but it would cost 25 cents a page. Also make sure they know their korena social number or ID and fmaily name including their mother and father id information. They are friendly but not as helpful. Def felt like I landed in korea. If your korean ain't the best good luck lol. All the paperwork they give you will be in korean. If you need a american version for your document go to thr website and print it out and they will notarize it for you. It's a hassle trust me. Be prepared if you dnt want to do multiple trips. Parking is free w validation. It's right n3dt door behind the gas station. They make u go to different ppl for different things. Good luck.

I generally like Embassy Suites for their spacious rooms and cooked to order breakfast. I was…read morelooking for a daycation experience for my kids, so I booked a day room through Resort Pass. The room was reserved for 9am-4pm. Check-in was not as welcoming as I would expect. The person who checked us in wasn't rude or anything, she just seemed very uninterested in helping me. She didn't bother to explain to me what room we were in, how to find it, point us to the elevators. Just, "Here are your keys." She was going through the motions. I had questions about parking and her response was, "I dunno. I need to ask my boss," with no offer to actually ask and follow up. Maybe our early check-in threw off her morning routine. But if day rooms are a service offered, then staff should treat folks who pay for one like guests. The room itself was spacious and clean--we really liked our room. One of the elevators was out of order, and as a rule, each car only holds 6 people. The lobby had plenty of cozy spaces to get work done or just chill. The gym is quite small, with 3 treadmills, 2 ellipticals, and a basic set of weights. The AC in there wasn't working (in July) and the water dispenser was empty (I repeat, in July). Sure, I could've purchased water in the lobby, but I was annoyed and didn't want to give them more money for water. Instead, we chose to go on a quick snack and water run to 7-eleven. The indoor pool was nice and empty when we used it. I wish the fans in there were quieter so my family and I could hear each other talking. The towel stations needed attention. There were only 4 towels available and one of them was stained. I imagine this would be taken care of after most guests check out at 11. But if a hotel offers day rooms, they should be ready to provide pool towels. I'll still come back. As other reviewers have mentioned, this is an older hotel, but it's decent for the price. It's also in a great location, right next to The Derby and adjacent to so many restaurants and take-out spots. Overall, my family enjoyed our daycation at Embassy Suites. I hope the hotel will tend to the little details that make a stay pleasant for future guests.

I rarely leave reviews, but after dealing with Stacey at the front desk, I feel obligated to warn…read moreother guests. After my stay, I was charged a smoking fee. When I called the hotel, Stacey confidently told me cigarettes had been found on the floor of my room. She claimed the room smelled like cigarette smoke. She claimed she had inspected the room herself. She claimed she had taken photographs. When I asked for the photos, she told me to be patient and assured me they would be sent. Every one of those claims turned out to be false. Later that day, I returned to the hotel and spoke directly with management. I was informed that no cigarettes had been found in the room. What Stacey had described as cigarettes were apparently crushed pretzels. I was also informed that the room did not smell like smoke and that no photographs had ever been taken. According to management, when Stacey was questioned, she admitted that she had been in a hurry and had not properly verified what she was telling me. That is completely unacceptable. Being wrong is one thing. Making accusations against a paying guest, claiming evidence exists when it doesn't, and speaking with absolute certainty about things you never bothered to verify is something entirely different. What made the situation even worse was Stacey's attitude. She was condescending, pretentious, dismissive, and spoke as if I was the problem for questioning a charge that she could not support with a single piece of evidence. The level of arrogance was astonishing considering how quickly her story fell apart once management looked into it. Quite frankly, Stacey comes across as someone who is more interested in sounding authoritative than being truthful. She had no problem making serious allegations, no problem claiming evidence existed, and no problem wasting my time while I chased down information that should have been accurate from the beginning. The hotel itself was not the issue. Stacey was. One employee's dishonesty, carelessness, and lack of professionalism completely overshadowed what otherwise would have been a positive stay. If this is how guest disputes are handled, I would strongly encourage anyone facing questionable charges to verify everything independently and not simply take Stacey's word for it. She single-handedly turned what would have been a 5-star review into a 1-star experience. From my conversations with hotel staff, it was clear that Stacey's behavior and poor judgment were not exactly a secret. In fact, I got the impression that others at the hotel were already well aware of the problems she creates. What's even more telling is that after reading other reviews, I discovered I'm far from the only guest who has had a negative experience with her. At some point, when the same employee keeps appearing in complaints, management has to stop viewing it as a series of isolated incidents and start recognizing the common denominator.

I just want to share my experience…read more.. My daughters and I went to the Philippines Consulate today for renewal of their passports and it was the best experience! It was fast,easy and they were all really friendly staff that ranks way beyond our expectations that I hear from others, and In less than an hour we were out! We are grateful for their reliability!

Today's visit was for my Mama's and they have improved a lot and made so many changes and made a…read moregreat improvement. So pleased to our visit today. Shout out to Rommel for an excellent service today for my Mama.

Pros: - spacious rooms aka suites with living room and 2 tvs per room (the one in my bedroom…read morewouldn't turn on though) - comfortable beds - bright lobby area that gets a lot of sunshine - free breakfast and cocktail hour with snacks during certain hours (included pizza the day I went) - provide free water bottles at the front desk if you're a loyalty member - Ubers arrive here very quickly - fast elevators - heated outdoor pool and jacuzzi (I didn't get to try them but appreciate that they are available) - fridge and microwave available in the rooms Cons: - shower curtains were damaged and some colleagues I stayed here with reported the same - how expensive could these be to replace!? - body wash, lotion, and hand wash provided have a strong masculine scent - hair dryer sucked up my hair and got caught - the room did not have a fresh smell when I checked in - colleagues that stayed here reported toilet overflow issues, but I did not experience this personally - no great food or coffee options in lobby - elevators have glass walls and made me nauseous as someone that gets motion sick (they go really fast!) - the toilet paper irritated my skin - the fridge in the room froze all my items no matter what setting I put the dial to - this ruined some things - normal concierge / housekeeping tasks weren't available past a certain hour - I asked for more clothes hangers soon after checking in around 10 pm and was told staff was gone for the night and they'd be delivered in the morning and I said to leave them outside the door if I didn't answer - they never came - most of all: the front desk clerk checking me in was chatty but made an insulting comment when making small talk about whether I'd ever been to either Disney park and I said no - he said I was a "deprived child" which was totally uncalled for, unprofessional, and that alone is why I knocked off a star when otherwise I had a pretty good time here. Do better, Frank - you know nothing about me and your "joke" wasn't funny in the least bit. Front desk staff was never friendly and only slightly helpful here, not the service you'd expect from somewhere so close to Disney and in vacation central. Rude!!

I stayed at this location for few days, during the last week of March 2026, with my 6 year old son…read moreand it was a nightmare. In short, this hotel is not kids friendly. Not anybody friendly. Poorly operated. Stay away!!! First problem was the bathtub. Who puts a razor sharp edged in the shower? The bathtub was awkwardly connected to a stone seat ... that was designed for a shower. It looked like the tiles on the edge of the seat came straight out of the tile cutter, with perfectly sharp edges, that can cut fruits! Who sign off this? Where was the hotel manager? My son slipped and hit the edge on the back of his head, thought the hair, and we had to make a late night visit to an emergency room. The cut was so bad that the doctor had to staple it. Secondly, the A/C was pointed directly at the bed, causing extremely strong wind. At the same time the thermostat was in another room. The bedroom was oscillating between freezing wind and overheating. It was almost impossible to sleep at night. This ruined my whole trip to LA. Lastly the window in the bedroom did not open. The night was cool. I would be ok with just ventilating the room. This is really sad because I have been pretty frequent customer at Hilton last year. I even stay this exact chain (Embassy Suites) recently and the hotel did not have any of these issues. It is possible that this particular location is just poorly operated and the manager should be fired. I'm not going to give Hilton another chance. Going back to staying at Marriott. Never had safety issues with Marriott. Stay away until serious changes are made. Reconsider loyalty to Hilton brand.

Thank you so much for a quick follow up on e-visa, which made me realize that a transit visa has a…read moredifferent way to apply. Once I knew that such visa needed to be dropped off at your office, I prepared docs for it. Now after 7 work days, the pre-paid postage envelope will be shipped with my passport and an approved transit visa. Excited to receiving it, Arigato Gozaimasu!

It's so silly you can't "check in" at the lobby until 5 minutes before your appointment…read more So by then, you actually end up waiting in line with other people that was assigned the same appointment time as you. We all know parking in LA is a nightmare, but I still have to say their garage parking rate at $5 for every 10 minutes - again, if you arrive too early, the clock is ticking on your parking fees that you have zero control over! With a daily maximum of $46, it's straight out robbery. And the fact they provide no validation parking for people who are basically forced to come here; it's not like we want to come here for fun. So don't even think about parking here if you need to fill out an application. I knew this beforehand, so I decided to walk miles here instead. I also did the application online for more convenience (not having to visit this place twice), but their integration with their app can also be confusing and finicky to use. Once you tell the lobby receptionist your purpose of visit/show ID, they will give you a sticker to put on yourself, and then security will escort you to the elevator. The office is on the 17th floor. You go through security again to enter the office and grab a ticket number to be called. Luckily, this part went smoothly (as long as you followed their requirements on what to bring) Picking up passport for me was $106. I honestly wish they would have more convenient locations to pick it up because I hate driving down to traffic-ghetto-price-gouging LA and deal with the parking and all the hassles included.

Upon arrival after 4pm time , the entrance Smelled welcoming and clean. At check in my room was not…read moreready and I was offered another room without Disney park view which I said no thanks we will wait . The agent advised me it could be another hour. So we went shopping and out to find dinner because why not. He generously cut my rate down to due inconvenience. Got up to the room and even long after it being ready I found pet food On the carpet, confetti , and other crumbs. Also see picture of the toilet I get being short handed is not fun or whatever excuse but the toilet handle ? Luckily I carry Clorox wipes . After arriving late , late check in, unloading a car and a very tired child I just did not want to switch rooms. Will I come back, perhaps. Carpets are very stained and warn out . I saw plates / bowls the sitting for two days by peoples doors never picked up, very weird .

Disappointed , expected more from Hilton brand. Overly crowded. Indoor pool very small and with…read morecrowd of kids. Outdoor pool with small hot tub and again, overly crowded. Small fitness center with treadmill, eliptical, bicycle and weights. Sad selection of evening reception food. Chatted with customer service at 230 pm prior to arrival and received a pushback of hotel room digital key. I am a loyal Hilton member, what's the point of being a Gold member if the customer service as lowsy as motels and had to wait in line for checking in. Ordered extra bed, $20 a night, waited for two and half hour and still not delivered. Clogged shower with water pooling. Annoying Hilton employee walking around hotel lobby during evening reception soliciting to buy Grand Vacations making relaxing, reading my book impossible. Ordered burger and took 30 min for food to come out and my son was the only one ordering. Next day we went for breakfast, long line for made to order breakfast. Yogurt left out in a bowl with no cover. It was okay. Fitness and pools are empty since it is morning. So thats a plus. Hopefully finally it turns to be a better stay today.