The Embassy Suites in Arcadia is an older hotel with friendly staff, but its elevators are a major drawback. I stayed here for a two-night stay because my parents are elderly and thought it would be convenient. Unfortunately, the elevators were not functional. At one point, only one elevator worked, and all the guests knew about the issue. Despite a sign stating, "Our elevators prefer 6 or less people," guests were aggressively trying to get in, even when the hotel was at full capacity. When we were trying to catch our flight, everyone was packed in the elevators, and I tried to ask a group of people if they could allow my parents to get in. They refused, saying they were all filled up. I insisted and pushed my parents in, which got very aggressive and uncomfortable. If you're staying here, pack your patience and get a room on the ground floor to avoid dealing with the elevator issue. Another downside was the beds. They were a bit too soft, and even the hide-a-bed was worn out and didn't provide any firmness. This caused back pain the next day. On the positive side, the breakfast buffet was decent, and the coffee was better than I expected. The staff in the kitchen were also kind and accommodating. read more

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I rarely leave reviews, but after dealing with Stacey at the front desk, I feel obligated to warn other guests. After my stay, I was charged a smoking fee. When I called the hotel, Stacey confidently told me cigarettes had been found on the floor of my room. She claimed the room smelled like cigarette smoke. She claimed she had inspected the room herself. She claimed she had taken photographs. When I asked for the photos, she told me to be patient and assured me they would be sent. Every one of those claims turned out to be false. Later that day, I returned to the hotel and spoke directly with management. I was informed that no cigarettes had been found in the room. What Stacey had described as cigarettes were apparently crushed pretzels. I was also informed that the room did not smell like smoke and that no photographs had ever been taken. According to management, when Stacey was questioned, she admitted that she had been in a hurry and had not properly verified what she was telling me. That is completely unacceptable. Being wrong is one thing. Making accusations against a paying guest, claiming evidence exists when it doesn't, and speaking with absolute certainty about things you never bothered to verify is something entirely different. What made the situation even worse was Stacey's attitude. She was condescending, pretentious, dismissive, and spoke as if I was the problem for questioning a charge that she could not support with a single piece of evidence. The level of arrogance was astonishing considering how quickly her story fell apart once management looked into it. Quite frankly, Stacey comes across as someone who is more interested in sounding authoritative than being truthful. She had no problem making serious allegations, no problem claiming evidence existed, and no problem wasting my time while I chased down information that should have been accurate from the beginning. The hotel itself was not the issue. Stacey was. One employee's dishonesty, carelessness, and lack of professionalism completely overshadowed what otherwise would have been a positive stay. If this is how guest disputes are handled, I would strongly encourage anyone facing questionable charges to verify everything independently and not simply take Stacey's word for it. She single-handedly turned what would have been a 5-star review into a 1-star experience. From my conversations with hotel staff, it was clear that Stacey's behavior and poor judgment were not exactly a secret. In fact, I got the impression that others at the hotel were already well aware of the problems she creates. What's even more telling is that after reading other reviews, I discovered I'm far from the only guest who has had a negative experience with her. At some point, when the same employee keeps appearing in complaints, management has to stop viewing it as a series of isolated incidents and start recognizing the common denominator. read more

Older hotel with not enough budget to do things as well as the newer hotels under the same branch. I am specifically comparing to Sacremento's on the river with actual valet, actual napkins with the logo, a better omelette chef, softer beds, larger space in the modern lobby, larger hotel rooms, more gym equipment, warmer pool, walkable to old downtown. I was literally was just in the other hotel the night before, and this place pales in quality. Only things going for this place are the nice employees, the quick turnaround with changing sheets and towels, and location in arcadia. I do come back, because of proximity to places i often revisit, but the broken and no effort to fix elevators made me write a review that would have been 3 stars at least before. read more

Embassy Suites by Hilton Arcadia Pasadena Area - Two of four elevators were closed and no one working on them from Monday to Saturday. Front desk just shrugged. - Hotels Near Me - Arcadia, California

The outside aesthetic of this hotel was really nice. I will say I was very surprised by the motel vibe it gave me from having all the doors to the rooms facing the center of the room. Compared to the actual room, it felt like a bit of a let down. Although the room was very spacious, the bathroom was tiny and the room wasn't that clean. But, the breakfast was really good with a lot of options plus an omelet station which is usually enough to win me over. read more

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I'm local to Arcadia, and have passed by this hotel so many times. It looks great from the outside and is less than 10 minutes from my boys school, so when my bathroom remodel started, I thought this would be the perfect place to stay while work at our house was being done. While it looks nice from the outside, inside is a whole different story. It is an older hotel that looks and feels like an atrium inside. Torn carpet, cracked walls, large dogs fighting in the common area (did I mention it's pet friendly?) just a super weird vibe. Got to the room after a long day and my boys wanted to shower and go to bed in order to be ready for their football practice the following morning. I began unloading our toiletries in the restroom when I notice black mold. It was everywhere. I immediately went downstairs to tell the front desk, and Chris was amazing and contacted his supervisor right away. We were offered another room on a lower floor. After about 25 minutes, our room was ready and we went downstairs. The elevator took about five minutes and I have no idea why. Nobody was in it! It's a glass elevator, so you can see it going up and down. It just sat there on the bottom floor forever! As soon as those elevator doors opened on the 2nd floor we were hit with an overwhelming smell of marijuana and two older teens looking at us like they just took the gnarliest bong rip ever before the elevator doors opened. Ugg. They were accompanied by the hotel supervisor, who escorted them into the elevator. We got to our room and the door was stuck, it was also dented in as though someone kicked it repeatedly to open it. The room absolutely reeked like someone had just smoked and covered it up with an industrial size Febreeze bomb. The back window was also wide open as though someone was intentionally trying to air it out. Were those two stoners at the elevator being escorted out of that room so we could have it?? No idea. It was super sketchy. Inspected the room before even taking our bags off the luggage cart and, no. Drain flies on the restroom wall, more black mold, and a bonus dog treat near the bed! We checked out immediately, and at this point, I'm just hoping to get my money back because we didn't even stay one night! They tried to make it right, but with conditions like this, you can only do so much unfortunately. Found myself at home washing my hair in a salad bowl at midnight. read more

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On January 29th 2026 my wife and I checked into the Hilton Embassy Suites in Arcadia, CA because our home was undergoing repairs. The first person we met at the front desk was Camilla Zelada. Camilla was friendly, courteous, and very professional. Perhaps because of our age, once we were checked in, she grabbed a luggage cart and escorted us back to our car and started loading our luggage onto the cart, after which she escorted us to our room. She then bid us good night and would not accept a tip. I found this a little odd based on my previous experiences at numerous hotels while on business travel. Over the next few days, we found that Camilla's friendly, courteous, and professional behaviors were pervasive throughout the staff. During our four months at the hotel, we met many of the staff, but we regretfully don't remember everyone's name. But the ones that we interfaced the most were Camilla and Stacy at the front desk; Ana, Marcos and Nicole in the Cafeteria; Valerie head of housekeeping and Lorenzo, Rodrigo and Clara in the restaurant and hospitality area. If there was one downside to our stay, it was the elevators; there are four elevators in the building, but only two worked reliably. Don't know if this is true today, but I recently heard that three are online now. Based on our experience with the staff during our four-month stay at the Embassy Suites, it is now our hotel of choice whenever we need to stay in the area again. read more

My family stays at this location for years when we visit Universal Studios or the 626 Night Market . We came here for the spring break . Only 30 minutes away from Universal Studios. The front desk was very nice and friendly. They were quick to respond to our questions and needs. The rooms are clean, a little smaller compared to the Anaheim location. We like the chill vibes here. Not crowded or busy. Indoor pools and jacuzzi is a plus. There's a lot of parking available and Starbucks is across the street. Very accessible to Sta. Anita Mall and other stores. Very convenient! Would come back again! read more

Embassy Suites by Hilton Arcadia Pasadena Area - Made to order omelette with a side of bacon - Hotels Near Me - Arcadia, California

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Decent Hotel. We never expect to be pampered when we stay places so comments about lack of amenities are from hotel snobs. The beds were fine. The fitness center was closed and the pool was too crowded with kids to make it worthwhile. After a long car trip I was looking forward to getting a workout in went for a run instead. The elevator situation is dismal and we were on the 7th floor. One was out of service and the others are slow. Like having your birthday while waiting for one slow. They are small and dingy inside and it doesn't look like anyone cleans them. There are many options around this place so we might stay here again or? read more

This Embassy Suite is located within the downtown area of Arcadia. I came here for an event called the Regional SoCal Collectible Show that was hosted in the Titanium room. There's parking around the hotel property, but it just wasn't enough for the event. I parked a few blocks away and walked over. When I entered the hotel, I was kindly greeted by the front desk and the lovely center area of the hotel - it was filled with greenery, sunlight, and seating. The front desk kindly showed me where to go for the event, a gesture I appreciate. The Titanium room is nicely sized and fit many rows of tables/booths so the sellers ready to sell, buy, or trade collectible cards. It seems to be a great space for mid sized conferences in general. Outside, they had waters. There's also an option to order meals from the hotel as well for the day of the event. Overall, I had a fantastic time at the event and I thought Embassy Suite did a great job allowing the space for it to happen. read more

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I always select Embassy Suited because of the spacious rooms and a variety of breakfast selections. The room was spacious but there were stains on the cushion. Then the tub was horrible! I could of really hurt myself . The staff was all friendly with the exception of Stacey from the front desk. Who really needs to smile and listen to the customer. Her condescending tone did not help. Kudos to the maids, who all said good morning and hello every day. Also the breakfast crew! They were not as happy as the maids but they were busy cleaning off the tables and plates read more

Embassy Suites by Hilton Arcadia Pasadena Area - The bath tub! I could of cut my foot on this - Hotels Near Me - Arcadia, California

One of the worst Hiltons I've stayed in to date surprisingly! With my children I thought the suite option, free breakfast, and cheaper parking was the way to go!!!! I was very wrong. My kids and I couldn't even sleep here. Outdated, the rooms are literally moldy, the bathroom tub was chipping, ceiling water damage dripping, mold blowing through the vent, you can see the black mold, bed almost to the floor, multiple items inoperable in the room, and they are charging over $300 per night for this filth. Don't let the word suites, and feee breakfast fool you. Many better options near by this is not it at all!!!!! read more

I'll never stay here again or recommend this hotel. The rooms are very outdated and need a deep clean. They were dirty upon arrival (dirty bed covers and blood on wall). Bathtub didn't work. Half the things advertised weren't even in our room (like a fireplace). There was visible mold in the bathroom and a black stain on the ceiling from the vents above our beds. The beds were hard and it's right next to a loud train that goes by every 30 minutes. We were in the top floor - corner - and it sounded like people were running above us all night. The front desk called our room at 11 pm and woke us up to say they left slippers by our door... we didn't ask for slippers. Really odd hotel. Dirty pool and very small gym. read more

A very nice hotel. It's got a pool and a decent fitness room. They are known for their complimentary breakfast complete with an omelette and hot breakfast station. When I'm in the area and the price is right, I book this hotel. My favorite here. read more

This hotel was an absolute horrible experience for us to stay at. Besides the fact our room was not cleaned no matter how many times we requested room service, it was made worse with the rude and obnoxious bartender named Rodrigo. He is extremely disrespectful and obnoxious towards everyone and doesn't understand how to give a good experience. This hotel also has an extremely uncomfortable atmosphere and really nasty floor. The floor felt sticky and not clean at all. Do not stay at this hotel as it's the worst embassy suites I've stayed at my whole life. read more

Ugh. What a disappointment. We stayed here for 4 nights. The first night our room was cold, but it was so late we didn't contact them about it. Nights one and two we fidgeted with the thermostat repeatedly and assumed we were doing something wrong. We got extra blanket from the closet. On the third night, we reached out after being frustrated with our inability to manage the heating system ourselves, and they sent an engineer to the room. He explained (really - this is what he said) that the hotel uses a two part HVAC system and that some other people at the hotel complained their rooms were too hot so - the hotel shut down all of the room thermostats so they would not operate. He said that the system would only produce cold air because some other people complained. He offered to get us a space heater and some blankets, which we got shortly after. The space heater contributed nothing to the room. (I looked the item up on Amazon and a number of people complained that the space heater didn't do anything, so I'm comfortable concluding I was operating it properly.). So, the next nights, we were in a room that was much colder than we wanted relying on extra blankets instead of a working heating system. On the third night, I asked why our room didn't get housekeeping for mornings one or two. The response back was that housekeeping comes every two days, and "they were too busy to do your room" on day two. I told the person that their Welcome sheet provided at check in says that housekeeping is daily. They said there was a "miscommunication." I'm still scratching my head about what that means. The breakfast is good and the people working the breakfast area are friendly and efficient. Im giving one point for the breakfast. The Happy Hour offerings are meager. Not like the old days as I remember many stays in Embassy Suites around the US. Two of the four hotel elevators didn't work for the entire time of our stay. I was told that they haven't operated for at least a week, possibly weeks. With the hotel turning off my thermostat for the entire time we were there (without explanation), and not providing housekeeping until I complained after a two day absence, I hoped there would be some acknowledgment. I paid full price for the room and $15/night for parking. Some discount or other acknowledgement seems appropriate. Instead, when we checked out this morning, the front desk person took our key and didn't ask how our stay was or invite us back. Frankly, I don't get the impression the hotel cared at all that we stayed there, that we had problems or if we come back. Very sad. read more

I always kick myself when I don't check Yelp because the hotel.com and Expedia reviews are positive for this hotel and Yelp is accurate per usual. The room was spacious but the cleaning was below average. The shampoo bottle was empty when we arrived, the body wash was empty on day 2 and unless you ask them to check they don't. The air vents don't look like they have ever been cleaned. Reviews here show elevators out of service a year ago... it still is. The ice machine on our floor was out of service and the one a floor down was leaking badly. Room service made beds but not much else. You can hear EVERYTHING around you. EVERYTHING. The breakfast is gross. I'm not sure how they manage cold food straight from the serving platters but they do. The sausage links are cold and shriveled, the pancakes are both dry and somehow wet. Eggs are unflavored and cold. The bagels are hard, the muffins are dry. Your best bet is an omelet. I'm very aware of budget hotels and what to expect, at this price this hotel needs to do better. The food at the hotel restaurant is decent and our waitress at the restaurant was very friendly... the two men that work there not so much. The Asian restaurant across the street next to Starbucks is great - great food, great prices, and great service. read more

The AC units in the rooms do not work or cool down below 72 degrees Plan accordingly as we enter warmer weather.

So let me start off with the good things and then I'll share with you the things that I felt that could be better. The places actually will decorate it inside and the courtyard or the area that's in. The middle is really well done I really liked everything about it. It was very modern looking. The rooms are clean overall. So I only did stay for one night so I want this to be taken lightly but I'm also a person that travels a lot and so I get a chance to see a lot of different types of Hilton properties. The customer services at the front desk was good. They did greet me as a diamond member, which was nice and they also put some snacks inside my room which I thought was really kind. You get into the elevator and there was only one that was working on the left side and it is super slow. Upon walking into my room, I realize that this is a smaller embassy suites rooms and that they could use a remodel as every room still has popcorn ceilings and the decor is pretty old. The air conditioning is needing to be fixed or something because it doesn't really work. The bed is comfortable and pillows are needing to be probably replaced by now. Over I would say that the place needs a little bit of overhaul and they need to take some of the money and spend on making sure that the areas where people sleep are top-notch, especially for someplace that charges a lot for parking and frankly, the day was $200 a night practically I've stayed in a lot nicer Embassy suites but this one is three out of five read more

The pool is closed and they don't even say anything until after you have already reserved your room. The elevators suck, literally have to adjust your schedule cause it takes 10mins to get. The worst service ever corporate needs to figure this out read more

While the room was nice, we have had horrible customer service especially when dealing with manager Camilla. We courtesy notified them of our daughter's small accident and ended up being charged for brand NEW sheets. This was a very VERY minor incident that did not go down to the mattress, etc. We wished we never even told them because they would've never noticed. we thought we were doing the right thing. the pool was closed. half the elevators were broken. and on top of that when we gave a bad review to Booking.com, Camilla said she would call us to help with our concerns and after two additional emails to her, she has blown us off. We'll never stay here again and we'll make sure to tell others of our huge disappointment. read more

its an Embassy. It is what it is. Nice large room. Staff are nice. Breakfast was standard ES breakfast. Afternoon reception was ok. I dont know but it seems the novelty of Embassy suites has diminished slightly. IMO thhey all need to kick up the services and service provided. read more

The photos of this hotel are completely misleading. Whatever Embassy Suites used to be in the 90s or early 2000s, this location is nothing like that anymore. It feels run-down, chaotic, and poorly maintained more like emergency housing than a Hilton property. I booked a 4-day stay and barely survived one night. The first room, a 2-queen suite, smelled sour the second I opened the door. The bathroom had a rotten odor so strong it made me step back. Dust coated the surfaces, the air felt stale, and old cigarette smoke clung to every wall and piece of fabric. Even on the 7th floor, I could hear every sound from the pool like it was right outside my window. The online photos did NOT prepare me for this. The front desk apologized and offered a room change, so I headed downstairs to get new keys. As I waited for the elevator, a man stepped out carrying a plate piled with Chex mix, peanuts, goldfish crackers, spinach dip, and honey mustard all from the hotel's happy hour and he was eating it with a fork. He wasn't just walking by. He was watching. Later, I saw this same man standing on the 7th-floor landing silently observing everyone in the lobby below. Not threatening, but unsettling in a way that made me wonder what was happening in this hotel. Since I was already out, I went to happy hour myself and instantly regretted it. They handed me the cheapest-tasting wine imaginable, and the food options were exactly what he had on his plate: Chex mix, peanuts, goldfish, a bowl of spinach dip, a bowl of honey mustard dressing, and a simple veggie tray. That was it. And the crowd was huge so huge that the idea of how many people breathed over that food before I got to it made my skin crawl. It felt unsanitary and nerve-wracking. Then I went to my second room and somehow it was worse. The smell of old cigarette smoke was so deeply embedded it felt permanent. The king bed had a massive crater in the center like decades of bodies had worn it down. When I laid on it, the mattress literally tried to swallow me whole. The sheets felt suspicious, thin, polyester and old and I was too afraid to look underneath them. I didn't sleep a single minute. Between the sinking mattress and the sensation of dust mites munching on my skin, it was impossible. I woke up in the morning with a skin rash after just one night. And again this was $150+ per night. Breakfast the next morning was pure chaos. It looked like hundreds of people were crammed into the dining area, every seat taken, and people circling like hawks for a spot. After almost an hour of waiting for a seat, a man threw away my covered plate to steal my seat. The food itself was mediocre, nothing like the Embassy Suites breakfasts from years ago. The only positive was the omelette lady, who was incredibly kind. When I told the front desk I needed to cancel the rest of my stay, they were polite but not genuinely accommodating. Despite everything I endured including the rash they only discounted the single night. No real acknowledgment of the conditions. By the time I left, I realized this hotel is functioning primarily as long-term emergency housing for displaced residents, which explains the atmosphere but regular travelers need to know what they're walking into. This environment is not safe, clean, or comfortable in any way. This was the most unsettling hotel experience I have ever had. -10/10. I would NOT recommend. read more

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Solid hotel. It's an older hotel and has been updated. I've started a few times in 2024. The pluses are excellent service, employees, huge rooms, and a large selection of premium TV channels, and walking proximity to several excellent restaurants. The downside is you have to pay daily to park in their private lot, underwhelming onsite restaurant and bar. read more

Celebrated my aunts 75th bday party here at the Embassy suites and it was a very nice time. It is easy parking and they have many spots for you to park and your guest. The room space was perfect and very spacious. It was a bartender inside, a table for coffee and desert, and a really nice size dance floor. They give you about 6 hours to party and have a great time! They also have a restaurant inside with good food options if you want to try. I want to stay a night here and see how it is! I highly recommend here if you want a celebration with spaciousness. Also, you can decorate if you want! And have dinner for your party attendees. Restroom is not far away from the event room either! -Marshay D. read more

Embassy Suites by Hilton Arcadia Pasadena Area - Hotels Near Me - Arcadia, California

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Stayed for 2 nights while visiting Universal Studios Hollywood which was only a 30min drive Pros 1) breakfast was decent and had a welcoming wait staff 2) large dining area with plenty of tables 3) lots of parking and easily accessible right in front of the hotel 4) lots of yummy Asian restaurants nearby 5) one Complimentary alcoholic beverage per night Cons 1) arrived for check in and immediately told us our rooms were not ready and would have to wait. Waited for 45min to be told that the rooms we requested on the second floor were unavailable due to an issue with the "HVAC system". We were helped by the front desk supervisor Ryan who tried his best to find two rooms next to each other on the same floor. After some more waiting, we settled for rooms on the first floor which turned out fine. 2) Ryan gave us a $65 credit for our lengthy check in process and were told we could use it towards their snack bar or in house restaurant. We used the credit towards snacks and used it up before checking out...ONLY FOR THEM TO CHARGE US ANYWAY. 2 days after checking out they charged us. A quick call cleared things up, but still annoying. 3) rooms had a faint musty smell with outdated furniture 4) pillows are too flat with no support Will not stay here again read more

I do a lot of traveling and stay at many hotels. I was impressed by the customer service specifically by Chase who was very courteous and professional. He addressed my concerns and requests, and made me feel welcomed. He even personally delivered my key to my door and called to confirm that I received it. Thank you Chase for the great customer service. read more

This is my 2nd yelp review on this hotel! It seems they like to receive one star reviews. It costs around $200 a night to stay here. Checking in was extremely easy. I believe a lady by the name of Jaqueline helped me. She was very accommodating and kind. Checked in got to my room around 4:15pm turned on the AIR conditioner, the room wasn't cooling down. I figured it was due to the air just not being on for a while and it needed time to kick in. I left the hotel room around 5 PM and didn't get back until 10pm and the air conditioner still wasn't working. I called the front desk. They sent maintenance to my room. The guys name was Hector He informed me that the air conditioning in the entire hotel was broken and not working. And it wasn't fixed until 4 PM. I'll go there right now. read more

Embassy Suites by Hilton Arcadia Pasadena Area - Dirty floors. - Hotels Near Me - Arcadia, California

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Stayed for just one night. In the area for an event and this hotel had a great price for a suite. I stayed in a King Suite. The room was nice size with a very comfortable bed. There is a living area with a couch, chair, tv. Also a small kitchenette with a dining/work table. The bathroom was large but could use an upgrade on the bathtub. Other than that the place was great. For breakfast they have a cook to order omelette station along with buffet style eggs, meat, potatoes, fruit, etc. The staff were great at the breakfast area and the front desk. There is a parking fee of $15 per night. They also have an insight restaurant and bar but I did not have the opportunity to visit either of them. read more

We were lucky that my Mom choose this hotel for our visit. We arrived into town around dinner time. We were happy there was a restaurant in the hotel. After driving for 7 hours just wanted to eat and rest. We were visiting the area for my grandmothers 100th Birthday celebration. Long days..lots of visiting with family. We only were able to enjoy the hotels morning breakfast, pool and hot tub. We did not have time to check out their complimentary reception time. Happy to know they also offered non-alcoholic beverages for non drinkers in our family. Their lobby seemed huge. A lot of different little areas to hang out. Seemed like sectioned off little living rooms. Everyone we talked with was very friendly and helpful. From the restaurant, breakfast room to house keeping. Room was comfortable. Has a little living room when you first walk in. A little table, sink, fridge and microwave. I did not even notice the microwave at first it's hidden out of the way under the sink. read more

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I attended my great aunt's 75th birthday party and it was nice. The service ok and the Titanium room she had the party at was spacious with a big dance floor. Food , drinks and dessert was good. The chicken dinner, I heard was not that good it was a hit and miss with people at the party. Some people liked it and some did not. I had the salmon dinner and it was good. The bartender, Rodrigo kept the alcohol drinks flowing and was very kindhearted. read more

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Loved staying here! Great location, big clean room, and the staff were nice. Breakfast was a mid typical hotel breakfast. Would stay again!

FYI AC IS BROKEN. Currently here and AC in entire hotel has been down for at least two days. When you ask, when will it be fixed, no one has an answer. People are buying fans and putting them in their rooms. read more

I usually only rate food but in this case it's the food and the hotel. The hotel is older and could use some touch-up. The HVAC is a two pipe system, meaning it's either hot or cold in the rooms. There is no in-between. The thermostat can be set on 50.5 and you'll be lucky to get 65 degrees. Two of the 4 elevators are out of order, which gums things up at breakfast time. The continental breakfast is pretty standard. The restaurant has a good menu with variety. I had the Caesar salad and the turkey club. The Caesar had sun dried tomatoes which added a unique flavor. The club and fries were very tasty, although the sandwich was so big it was hard to eat. If you're a Hilton fan that likes to stay on lower floors and not venture out for food, a few days here is not that bad. Two stars for temperature control. read more

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Staff was nice but they messed up our accommodations. We reserved a king bed; they gave us a queen bed. The explanation was like a Seinfeld episode: they take the reservation but don't hold it nor honor it as it's 1st come 1st serve which made no sense. My wife got ready in the room as we were getting married; we wanted to be close to our reception location. She asked for them to clean the room before we returned; it wasn't clean. We recommended this hotel to our out of town guest all of them had issuers. The rooms smell and don't seem clean :( read more

I'm sad to have to rate a Hilton property at 2's because I love all Hilton properties. Everything in the hotel from entrance to lobby area, kitchen and restaurant was beautiful and seemed it's been renovated. The breakfast food was ok, not all great as to other Embassy hotels. The pool was ok, nothing special, had to ask housekeeping for pool towels. As for the rooms not so much. The AC seemed like it needs a whole new filter change, room made my children sick because of dust. The sink in the front was clogged and it took almost 3 hours for water to drain. The bathroom was so small and the bathtub was peeling. I will say it is a place located near the freeway and many restaurants. read more

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Stayed for two days, terrible experience. The heating was not working in the room, cold two days. the elevators were out of order and issues with room service orders having to wait an extended time for food. My wife and I had to sleep in warm clothing. They brought up a very smail heater that didn't work. We let them know the smail heater did not work either. We were then told that was all they had available. So for two nights we had to keep ourselves warm in the room. read more

Filthy place and this is what almost 400.00 gets you these days. Service was pretty unfriendly as well.

We enjoyed our stay in the spacious suite. They give each guest 2 free drink tickets to the bar for the welcome reception. We enjoyed the cocktail and our chat with the bartender. They also have a great hot breakfast buffet in the morning. I would t think twice about booking this place again. read more

Embassy Suites by Hilton Arcadia Pasadena Area - Living are - Hotels Near Me - Arcadia, California

This review is for Madelyn .. she is very helpful , knowledgeable and provides excellent customer service. She is always smiling even though she is busy . Her helpful tips made our stay comfortable. They have evening reception where she check on us to ensure everything is ok. Thank you Madelyn. read more

Came here to stay on a road trip and experienced unattentive and careless staff. I called the front desk three times for body wash since there was none left in my room. I was placed on hold for one of the three times, which is surprising because there were no guests to be seen in the lobby. I finally went downstairs to go ask for body wash myself to find the front desk staff on their phone with the body wash sitting in front of them with a post-it written with my room number on it. She then proceeded to be confused on what I was doing there and didn't even apologize for the inconvenience. As a Hilton honors member I am very disappointed in the lack of service and hospitality I received from this hotel after traveling all day. read more