Very helpful to me in my time of need. I was hurting all over from my collision but they were so accommodating. They helped me take off my personalized license plates and allowed me to take the time I needed to empty my car and take pictures of all the damages. Husband and wife couple, very sweet!!! read more

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I was scheduled an appt today for a pickup between 3:30-4:30 i received a text stating they would be here earlier. I called them and spoke to a Robert who claims hes a manager and this person was so rude and not willing g to help at all or respect the times I had requested for a reason. He also stated he did not need my service, really then why is he there? Secondly states he has no requests from my insurance when Allstate clearly stated information was provided. If you want to save yourself a bad time do not use these services. I am sure there are other businesses who care for making business and want to bring customers in. Thank you for nothing Robert! Its ti.e for them to find another manager I am sure this business ess will have more success!!! read more

Will tow you and refuse to give the car back unless you pay with cash but in riverside they are required to take credit cards. Ruthless company wouldnt let us get the car after hours had to wait until the next morning to go. I bet they didnt let us get it to add on more charges. Pos company. They stole out of our car too! Gold earrings and an air compressor! read more

CHP contacted the tow company. The driver explained that he can tell it whatever we wanted , Asked him to tell her directly to the repair facility, he took it to the lot and now we will not release the vehicle to our insurance company until I drive over there and pay in person since they do not take payments over the phone, he is making it more than difficult so that he can hold his vehicle for a few days and charge more for storage. be careful they will lie to you instead of practicing service. The storage per day isn't the problem. It's the poor business practice trying to get Rich quick with no morals that is the problem. Running honest business do not feed on people while they're down especially after a car accident. read more

Auto Aide Towing - Parking Near Me - Riverside, California

MARIO arrived quickly to our time of need. He was extremely helpful and professional with us. Mario expressed exemplary humility and if I were in a time of need again I would hands down call him without a doubt. Thank you again Mario ! read more

Mario is amazing! I left my remote in the car and he called me to come get it. I greatly appreciate it because he saved me from having to call off of work and track it down the next day. He's kind, courteous, and very polite. I appreciate him taking the time and making the effort to get my remote back to me. read more

Oscar was soooo helpful and really saved the day! Thank you! Stuck at the mall with a nonstarting car and a friendly face showing up to help really was a game changer. read more

Was is a car accident this joke of a place was where my vehicle got towed to i was in the hospital for 2 days I went to get my my stuff once i got out and after going threw my stuff I started to notice stuff missing 1st is obvious my 12inc sub and then then just leave the wires exposed so I get the worker who looked shady as heck and show him and he say o idk let's check the inventory paperwork..... wich now points the finger to the two truck driver... o and that's his employee.... sobi keep looking and see my work bag witch i was on my way to work in the morning so my bag would be all zipped up but nope it was all ran threw and 2 very expensive lights gone so I take that to the office where the guy is now sleeping and tell him so what would my work bag be gone threw like this he said for invtory.... so again, like, wth... another thing who is going to drive around with a system that has power going to it with no subs and exposed wires with kids....not me! But that how it was left. I also had a gold necklace in there too, gone... this place is trash and was at the one in the riverside. I am pretty sure the other one in off the 215 isn't any better since that's where the owner is..... some pretty shady towe truck drivers. I would rather have used a rope and twoed my own car home they are so unprofessional read more

Auto Aide Towing - Says a police impound.... yet so much missing from my car!! - Parking Near Me - Riverside, California

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Do not use this company. They lied about the estimated time of arrival. I waited 2 hours for them to show up. I only used them because BMW uses them for towing! Never again. I could've called AAA and my car would have been to the dealer already. read more

Our truck was stolen and recovered by Jurupa valley PD and this tow company charged us over $800 to get our vehicle out of impound. they had the vehicle for less than 24 hours. Shame. Really sad. read more

Auto Aide Towing - Parking Near Me - Riverside, California

Complete Rip off crooked tow company. In February my truck was stolen on a Friday morning, thankfully it was found on the same day with minimal damage. I get a call from Ontario PD telling me where the truck is and I find I cant pick it up until Monday. I go to Auto Aid towing in Riverside Monday about 9 am, 368.00 to tow a movable vehicle less than 5 miles, 300 dollars for 4 days of storage, Friday evening to Monday morning is not 4 days. Heres the kicker THEY CHARGE STORAGE WHILE YOU CANNOT ACCESS YOUR VEHICLE TO PICK IT UP. That in itself should be against the law, hold a vehicle, charge storage and not be able to pick it up. If you are going to have to pay exorbitant fees to park a car you should by law be able to have access to pick it up. Im writing congress to pass laws against these crooked tow outfits. Ill use a chain or a tow strap before I ever call these crooks for anything read more

Super helpful! Mario helped out and made it super easy for the towing process to be quick and simple :) Great service !

Everything went smooth while releasing our vehicle to the insurance company. Within minutes we were done and the customer service was great.

I waited in La Quinta, Ca in 112 degree for 2 hours and 30 minutes for the tow truck driver to replace a flat tire. When Auto Aide Towing finally arrived, Michelle the driver seemed very nice and was telling me how she had been in the business for 9 years as she was pulling my spare tire out of the back of my vehicle. As she tried to fit her tools over my lug nuts she informs me my lug nuts were too large and she didn't have the proper tools nor mine which came with my vehicle fit? So she goes on the tell me after two hours plus of waiting in 112 degree weather, she couldn't help me nor could she tow me. After she returns from her truck she tells me there is another call, an accident on the freeway she had to go attend and to call back Road Side Assistance again. I asked her not to leave me here in the 112 degree weather on the side of the road till I confirmed when another truck can arrive. She then proceeds to tell me her boss called in and was on the phone and to talk to him which I did and he explained she had to go and that I needed to call back road side assistance. So she bails on me and of course I had to wait an additional hour or so for another truck to actually come and tow me. The second truck arrived in a timely fashion and the driver informed me the lug nuts were not too big, that they HAD LITTLE CAPS ON THEM that just needed to be removed for the tools to fit. I was totally dumbfounded that how could a person doing this for 9 years not identify there were caps and two to make it worse by leaving me in 112 degree weather with no concern for their client versus figuring out a solution. I asked my 2nd tow truck driver who had arrived and obviously knew what he was doing if there was an accident on the freeway nearby and he said there was none! I have had my cars towed or needed roadside service many times in the past and have NEVER experience such incompetence and horrible service as I did this day with zero concern about their client. read more

Waited 6 hours for a tow truck. When i called the female that answered phone was rude and laughed at situation. I ended up waiting another hour and they canceled the tow and blamed the road side assistance for canceling. When i called road side assistance they said it was the tow company that canceled. read more

Horrible, they never showed up and kept giving us excuses and said the guy was otw. The police impounded my car because of that. If they would've showed up on time it would've been fine. read more

I waited over an hour and a half for these guys to arrive. When the driver called me he had a rude and bothered tone. I have after market rims on my vehicle and Monty refused to pull my vehicle up slowly as normal, he said he needed to drive it up on bed, risking my rims being damaged. When we got to the tire shop, I asked Monty to back the vehicle in to the tire shop and he refused. He said, "I have another more important call to get to", dropped my vehicle IN THE STREET and left quickly. I will never use these guys again. read more

Was recently in a car accident and had no choice but to get the car towed, unfortunately the police had called the tow trucks and this company was the one that took mine. The two guys that came to pick it up seemed cool, had some small talk about the details and arrangements of getting my things out of my car on Monday since it was a Saturday. Come to find out I had things stolen. A couple of fitted hats, a sweater, some windshield wipers and even some coins out of a cup. There was no reason for them to go into the car at any point besides driving up and off the truck. Nothing but some broke ass people taking advantage of someone else. read more

Lost the keys to my car. I called AAA and they sent Auto AIDE to the rescue. The guy that came was very friendly and professional. I recommend this towing company. I give them 5 's. read more

Called for a tow truck around 1050pm and dispatch said it would be over an 1 hour since it was a Friday. Called after 40 mins and Nichole said eta avout 1hr and 30 mins?!? Called for a follow up after 45 mins and the new eta was 35 mins. After waiting 45 mins, I called Nichole and she said another 15 mins. I asked if she was sure it would arrive within 15 mins, but her attitude was very condescending, "sorry for using big words Nichole!" After this last phone call, it's already 1:20am. She actually thought it was funny that I was questioning the tow trucks eta. Dispatch Nichole reminds me of my 2 year old.....no sense of time and direction in life Good luck for any future customers George the tow truck driver was professional and great. read more

I broke down in the rain climbing Alessandro at a busy curve. AAA sent me a truck from this company with driver Cristian C. He really put himself out there in a dangerous road and helped me. He was kind and compassionate and helped me be safe, too. I am very grateful to God for sending him. read more

This place has the worst customer service ever. Too angry to put the situation into words! Do not use this service.

Dont do it. Came to jump my car, I spoke to the guy, told him my issue with the car, he said he would do a jump. Then I Went inside to check on my crying daughter, came out and he was gone! read more

My sisters car was taken here after an accident. She primarily dealt with a man name, David (pictured). Not only was he rude and not helpful over the phone, but he was even worse in person; which I got to witness. We ended up talking to another associate because David thought it was ok to talk down to us and raise his voice. He also felt it appropriate to slam the service window I our face several times. I don't know how this place is still in business. If he is not the owner, the owner should fire him, David clearly does not know how to talk to clients. If your car ends up here be prepared to get extremely frustrated. I would also recommend filing a complaint with the BBB which I will be doing next. read more

Auto Aide Towing - David - Parking Near Me - Riverside, California

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Attention property & HOA mgrs!!!! If there was an option for negative stars, this place would get negative 5 if that high. You can easily tell the character of someone by how they treat someone in need! Yesterday my daughter & I helped single mom neighbor who'd had her minivan stolen (it was donated to her by a church when she came out of a domestic violence shelter!!!) then it was found abandoned. This place took over 24hrs to report it to the DMV (great for their fees) so she didn't get the notice until Monday. When calling to deal they were totally rude, I was on the line. Once paperwork was done & this poor lady had to pay over $600 to get her car back after it was stolen from her driveway, they quoted $600 if she came the next day so we took her over. When the price $668 was quoted (despite the night before being told $600 if she came tomorrow) she politely asked why & the "gentleman" who was either mgr or owner based on other reviews we've read, instead of politely explaining, he asked if they knew how to count with their fingers, then reviewed the days the car was there (which indicated they got the car 2 days sooner than reported!!!) he very rudely insinuated a lack of intelligence (though we three were going off of what the police gave to us in writing) then made a comment regarding whether she could afford it. Before I could come in & offer my card, our daughter covered it from her own account, despite being a struggling college student, while meanwhile mr. Charming continued behaving like an arse. So here's the funny moral of this story. While he was convinced he was dealing with someone beneath him, he didn't realize that I manage a condo complex that uses their services & my parents own 2 that have been using their services, that will end the end of this month. Just goes to show, don't be a jerk to people because you never know who else is watching. Normally I'd contact the owners thinking it's an anomaly, bad day or bad employee, but after reading other reviews, we don't have confidence that this business cares enough to address it especially considering this appears to be one of the owners. I'll make sure to mention this to other property mgrs & HOA's on our next monthly mtg read more

Had a motorcycle towed by police and placed on a 30 day hold, it's valued under $4,000 so the lien law (30681.1) states they have to file lien sale proceedings with the DMV within 15 days and send me a copy via certified mail to dispute it if they want to receive more than 15 days of storage fees. They did not send me the paperwork or file it with the DMV. They are allowed to charge $70 for notifying me and the DMV, when I called to see how much it would be at the end of the 30 days they said it was the storage fees for 30 days plus the $70 for filing the paperwork that they didn't even file! These guys are complete crooks. When I went down there I was let back to inspect it so I took possession of it and and rode off without paying them. Since I'm the legal owner and in possession of it it's a civil matter...the meth head lady tried to say I'm in big trouble as I was leaving... nice try crooks, I know the law! It is a violation of their contract with the police department to charge more than they are legally allowed to.. I think I'll call the tow Sergeant and file a complaint so they lose their contract. read more

I called them at 11pm last night and the price was low and person was very polite. truck was there in like 30 mins got me home in less than an hour. thank you read more

My vehicle was towed after I had an accident and stored at the tow yard on Rutland until I could make arrangements to have towed to a repair shop. I made an appointment to sign papers releasing my vehicle to be taken to repair shop at 3:00 nobody showed until 4:10. The tow truck that had waited to tow my vehicle to repair shop had to leave at 3:40 so my vehicle remained at their yard until the next day. When my insurance company contacted them the next day to arrange for my car to be picked up they said only one person could figure out the amount it cost to get my car picked up and he wasn't available. My car sat yet another day. When my car arrived at the repair shop I needed some personal items out of it so I was there waiting only to discover "big surprise" my personal belongings from my vehicle had been stolen ($50 cash in rolled quarters, 2 digital cameras & sunglasses). DON'T USE THIS SERVICE THEY ARE CROOKS! read more

Auto aide towing is a legitimate towing service company,a great employer to work for.we tow for the RIVERSIDE POLICE DEPARTMENT,THE CALIFORNIA HIGHWAY PATROL,THE RIVERSIDE COUNTY SHERIFFS DEPARTMENT & all insurance companies.if you have a positive word to say,please leave it here also call us at 951-735-2180 & let us know about it.please do not leave false pinups about the company or employees,were are not like that. read more

I was stuck in chino hills and needed my car towed to riverside. A man by the name of George came and towed it back to this place before being transferred back to bmw in the morning. When he towed my car it had at least a quarter tank in it. I got a call from bmw this morning and they told me all of the gas was gone. A red flag went off in my head because when I was signing the paperwork, he left the mileage blank and said he would write it in when he got back. Very sketchy if you ask me. I was already having a bad night and the fact that the person coming to save me couldn't even help was just insult to injury. I am very displeased read more

They showed up and help me , nice and courteous a plus ...

The guy that picked up my car was great. He dropped off the car at the dealer in the night drop. The dealer called me because they were having trouble locating the vehicle so I called their office. The person answering the phone was extremely rude. I mentioned the name of the driver that picked up my car and the first thing he said in a rude tone was that they did not have a driver by that name. I told him that I was looking at paperwork provide by the driver and it had the same name I gave the office. I then gave him the truck number listed and was put on hold. Office guy came back on the phone and said that the night dispatcher or the driver were not answering but once again it was very rude. I don't understand how a customer calls in to inquire about their car that was towed and they can be that rude. Acted as if I was bothering him. Once again the driver was excellent but the office guy and his attitude is why I am rating this so low. read more

We had a bad Walmart battery ( no surprise there) and needed a jump today. Driver Mike helped us out and between my call for roadside assistance to Nissan and us being back on the road again only 20 minutes went by. Great company, and thank you, Mike! read more

very nice people , great respond time and prices excellent