i'm an AAA member and I needed to get my car towed for a trade-in. My tow truck driver name was Angel. He drove me a whole two hours to the dealership. He is very good at his job. We talked for the whole time. He congratulated me on my car. The next day, I noticed that my headphones were missing and I left them in the truck. He drove to my house to drop them off free of charge and checked out my car! read more

1 star I had a very disappointing experience with this tow company. I spoke with Christina, and she initially sounded very nice and helpful. She told me the tow would be $350. I had called other local tow yards, and they were quoting around $250-$300, but they were taking longer. Even though Christina's quote was a little higher, I agreed because they said they were available right away and I needed the car moved. Looking back, I feel like they took advantage of the fact that we were in a stressful situation and needed help quickly. The tow was only about 11 miles. The vehicle was taken to a storage location that Christina recommended. She told me it would be better to take it there in case the car leaked oil, so it would not get on the concrete. At the time, I trusted what she was saying. The car was only stored for about 2 days, and I was told the storage fee was $125 per day. Even with storage, I was shocked when the total changed from the original $350 quote to $1,362. I asked more than once for an itemized invoice showing the tow fee, mileage, storage days, and any extra charges. Instead, I was told the invoice was inside the vehicle, even though I explained that I could not go in person and asked for a photo or copy by text or email. There was no police impound and no police report. I also asked whether this was being charged as a regular tow or an accident/recovery tow, but I still did not receive a clear written breakdown. Overall, I felt the pricing was not transparent, and I felt taken advantage of during a stressful moment. I would strongly recommend getting the full price, storage fees, mileage, and any additional charges in writing before agreeing to use this company or not using them at all. read more

Got assigned this company as part of an AAA ticket and was told a technician would be there in about an hour. An hour later, I call back and they said they'd have the tech call me immediately. Fifteen minutes later, no one has called and when I called back, the person said "it'll be another hour" without any apology. read more

Ramos Towing - Towing Near Me - Riverside, California

The Absolute Highest Charging Tow Company in the entire IE. Don't waste your time or money this business is out to rip you off. They'll quote you $99 and charge you double that before they ever touch your vehicle. They charged $180 to go 0.8 miles. Scam Towing should be their name. read more

AAA sent Ramos Towing LLC to pick up our car..our tow guy was Santiago Rodriguez...since he got there he was very nice n answered all of our questions. he made us feell very comfortable from start to finish. Would highly recommend them to friends and family read more

Junior towed my car to my home safely. He was also very pleasant. I highly recommend using Ramos towing if you need your vehicle towed.

My father's vehicle got towed. We used Ramos towing. My driver was super helpful. And professional. Thank you Angel. A pleasure. read more

Angel from Ramos Towing helped us move our 1965 Mercury ParkLane today. Man was he amazing!! He got that big heavy car loaded up in no time at all. When he dropped the car off at the new address he placed it in the driveway exactly where we wanted it. Wow he is amazing! The service today was beyond good!! Thank you Angel for your amazing service! read more

My son's vehicle was towed by Ramos Towing from a private shopping plaza in Moreno Valley, CA. When he went to retrieve his vehicle, He was charged $967.20 At the tow yard, (which was actually a house) there were no posted towing or storage rates visible anywhere in the vehicle release area. He asked staff to show him their rate schedule, tow policies, and the written authorization for the tow. They refused to provide any of this information. Under California law, tow companies are required to post rates and disclose charges. The telephone representative also advised they would only accept a cash payment for the fees. He was required to pay under duress in order to regain possession of his vehicle. He is now filing formal complaints with state regulators. ********I strongly recommend that anyone dealing with this company document everything, ask for posted rates and written authorization, and know your rights before paying.********* read more

Ramos towing staff is rude, unprofessional, refused to provide me with my hypertension medication, caused damage to my undercarriage by improperly towing. The young men taunted me and suggested I walk home to my home in Del Paso Manor. The Sacramento SPCA was kind enough to provide food, UBER me home, a 20 minute UBER ride. The temperature was 40 degrees and I was freezing. My vehicle is an all AWD. read more

Mannnnn......AAA had us going in circles today, and we finally ended up having Ramos Towing sent out last minute to transport a rare Classic car. Nataniel came out and was AWESOME!! He communicated everything perfectly, was super nice and efficient. He made sure to ask all the right questions, to make sure it was a safe time for the car. We were absolutely impressed with him! We would ABSOLUTELY trust him with our future tows. He had a tight space to access the car, made sure we felt comfortable and we Appreciate him so much. Sending Best Wishes to Nataniel and other towers. It's an extremely dangerous job, and he handled it with ease and Professionalism. Thank You So Much!!! read more

I needed assistance and Ramos Towing showed up on time. The driver , Junior, was a true professional. He was very informative and polite. He was very prompt in loading up my vehicle. The tow truck was very well maintained and clean. At the drop off point, Junior was very accommodating when I asked him drop off my vehicle in my driveway. I had a very positive experience with Ramos Towing and Junior. I would highly recommend their services. read more

Good Heavy Duty Towing Service. Thank you for helping us out, towed our truck and your driver was super professional

Was doing Amazon delivery and they towed my car because no parking inside apts without permit! Young guy was a straight asshole! Literally trying make a living for my family and they screwed me over $550 .. driver started throwing gang sings after arguing with me and then he starts yelling east side Rivas lil kid needs a spanking! Definitely going to court with this! No proof I was parked in fire hazard as stated by driver read more

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Rude service. My fiancée's car got towed by them and the tow guy and operator were super sweet. However, getting his car back was a hassle mot worth going through. Not helpful at all. Lady on the phone had the WORST attitude ever. read more

As a classic car owner, it's almost always a nightmare when your car has to get towed. Not today though! I had the pleasure of having Gama pick up my 80's BMW. He was very attentive when strapping it up to the tow truck to ensure nothing got damaged and was a great conversationalist the entire hour and a half it took to deliver my car back home after it broke down. I can't speak for the rest of the company but Gama is the man! God forbid I ever have to get my car towed again, I sure hope it's Gama there to pick me up! read more

My car was towed from the front of my house. The tow truck driver pulled up with no headlights on (I reviewed my video surveillance). I spoke to the driver as he had not strapped up my car yet. He was a young, hostile man. I pleaded with him and asked him why, he said "someone called on you" as all my neighbors were outside with me in disbelief. He then proceeded to hoist my sedan up in the air 8 feet to the point that my exhaust and back end were flat on the street, causing damage. I told him he's causing damage and he yelled back "want me to raise it higher?!" (I have it all on video) then he lowered it a bit to get the back off the ground once he realized what he did. My girlfriend came outside and he proceeded to yell at her calling her a "stupid lesbian". He then got in his truck and dragged my car, which had the emergency brake on, 20 feet (also on video) and you can see the skid marks on the ground. After he left I called the company and spoke to a woman and she told me I could come pick the car up immediately. I drove 30 minutes away to the address provided and it was an abandoned building with no entrance. No one answered the phone for the rest of the evening and not even the police could give me an answer to where my car was. I STILL HAVEN'T BEEN ABLE TO LOCATE MY CAR. I've attached photos for some evidence. Hopefully I'll be able to locate my car sometime soon. I come from a family of lawyers and this company WILL be hearing from them. read more

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never have i ever worked with such unhelpful customer service. the woman handling the phones quoted me that they were 1.5 hours out with the tow truck (twice no actual ETA was given just a 90 min window both times), in the middle of Los Angeles mind you which is filled with tow services, while never supplying any contact information for the driver, let alone ANY INFORMATION AT ALL ABOUT OUR ROADSIDE ASSISTANCE!!! they then called me back, with an update ... but only that they weren't coming for another 2 hours! normally i would have immediately called another service through AAA, but this was apparently the one one available to take to destination. and since AAA doesn't have the driver information, it was on this tow company to help us out with that. An incredibly unprofessional and rude experience. if you need a tow PLEASE DONT USE THIS COMPANY. Wouldn't want anyone to go through what i went through because whoever is handling their customer service really needs to understand what that means read more

AAA should drop there business. Tow request placed at 11:30 am it's 3:25 pm now. I missed there call at 3:06 called back six minutes after and I was told by there dispatch they were moving on. To call AAA again. After reviewing there yelp Reviews it's not a common that's they service is very poor. Very unsatisfied. Almost request an uber to uhual rented equipment for towing to do it myself. read more

Met a man at the tow yard and he treated my boyfriend badly and was being extremely aggressive. He kept taunting my partner saying "pay your registration and maybe you'll get your car back" when the reg is paid we just lost the stickers. He was also yelling at my boyfriend saying that he can just keep our car if he wanted to and to be careful how we talked to him. He threw our car keys and was laughing at us. Mind you I had my 3 YEAR OLD SON WITH US. He also called my boyfriend "a little bitch". He also stated that he owns this lot and he controls the prices. A woman on the phone quoted us $550 and when we showed up to the tow yard he said it was $610. He said he raised the price because he was "off that day". We offered to meet him wherever he was going to drop the car and he said no which made us pay extra as well for another day. I've been on hold with this company for 26 minutes trying to schedule a time to get my vehicle with my only car seat in it as well as my baby bag. This company is extremely unprofessional and I truly believe the man who we met needs professional help and therapy. He is going to get seriously injured when he speaks like he does to the wrong person. read more

When I went to get my vehicle - the rep gave me a paper to sign before bringing out my car - I signed and when I received my vehicle I noticed there was damage done - I informed the rep and he said " I can't do anything about that since you already signed the paper" I argued that they should have then brought out the vehicle first to inspect and THEN being the paper out - Also, on their form it states you can make a payment through credit card or cash - when I provided my card the rep said " we only take Zelle" - Another thing, they have 5 different addresses for this company and not one of these addresses match where you pick up your vehicle. They are unprofessional and crooks. Please DO NOT use this towing company. read more

Fernando came out for battery service and was very professional. He made sure I was satisfied with the service and told me to call again, if I had further issues. Thanks again. read more

Last minute had to call in a request for a tow and Ramos towing did not fail me. They made my need to tow in my vehicle from home to the dealer very simple as they not only were professional but also very quick in responding to my call in. Highly recommend their services. read more

Made contact with Ramos Towing via Auto Club Membership. They dispatched Ronnie and we are very happy with the service provided. He was prompt and quickly handle the situation with my car. It was a chaotic day but quickly resolved once Ronnie arrived and determined I had a battery gone bad. Thanks Ronnie!! read more

Anytime you call AAA means you're probably not in the best mood but Fernando changed that. He was so kind, was able to answer all my questions and change my battery quickly. Thank you Fernando for a great experience! read more

License to steal !!! I can't believe they charged me $480 for my car that was parked at a restaurant read more

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My car had been sitting too long and it wouldn't start. I was worried that it might be something costly but want to be sure so i called AAA. They dispatched Ramos towing from Riverside and I receive a courtesy call from the driver Fernando, and he let me know the exact time he would be arriving. When he got here, he was courteous and very kind, very knowledgeable about what he was doing. He tested my battery, gave me a jump and not only did he do that but he made sure my alternator and starter we're working properly. Fernando is just an amazing person, excellent customer service and knowledge of his craft. Thank you for all of your help and the warm and friendly smile, it's the little things that make a big difference. Outstanding service, I just can't say enough! Ramos towing, I hope you know what a value Fernando adds to your team! Thank you! read more

I cannot say enough amazing things about Ramos Towing. We ran into a unique situation trying to haul cars out of town. Not only did they offer to send someone to help us, but they stayed to make sure everything went smoothly. Moises was amazing during the entire process. 100% would recommend them to anyone! read more

I requested AAA and Ramos towing came to the rescue. AAA gave me a estimated time of 1 hr and my driver came a lot sooner than that 15 minutes!!!! I was stuck on the side of the freeway with my truck and trailer and my driver was able to tow both at the same time!!! Their dispatcher was so polite and followed up with me after service was completed !! Definitely recommend Ramos towing!!! I hope I don't need a tow again soon but i will definitely come back if I need service!! read more

Ramos Towing - Towing Near Me - Riverside, California

I called triple A. Locked out of my SUV and a dead battery, so my alarm could not open the car. Fernando from Ramos Towing came before the ETA time opened my door and even gave my battery a jump in less than 10 minutes I had my car back. Very polite, efficient and extremely pleased, this young man gave me quality service. Thank you Ramos Towing. read more

I highly Redmond Ramos towing! Unfortunately we needed a tow for 2 different vehicles..one was a Friday night early Saturday morning..was advised by AAA towing eta was 40/50 min..tow arrived in less then 15.. Next day..Mother's day..needed a tow for a second vehicle..about 4 pm..again advised tow would take about 50 minutes..tow arrived in less then 25 min Both times the driver was extremely professional and courteous. Also had to go to the tow yard directly..staff was kind and considerate. Thank you..Ramos Towing Jamie Rios read more

This was set up through a third party, AAA, that I have roadside service with, Ruben Moreno, from Ramos Towing, came yesterday (3/25/24) and started my battery for my boyfriend and I. Communication with him was great and he was punctual. I missed his call the first time and when I called back he stated that he was currently on his way to his next call but he would be back in 15 mins. He came back within that timeframe! Overall the customer service was top notch! This kid has a great future if this is the service he provides. I highly recommend this company for any towing/roadside service! read more

Unfortunately, my classic car was left by the driver sticking out of the garage so I can't close my garage door. I was told another truck from Ramos Towing was coming out to bring me gas because it sounded like the car was out of gas or I said if the gas doesn't work they will need to move the car over to the right so I can close the door. I received a call from Ramos Towing saying they can't bring me gas because I'm outside of their towing, I told them the driver left the car sticking out under my garage door so I need for you to come back and complete the tow then he said call back to AAA and let them know what happened and left me hanging. So pretty much I'm sitting here waiting for another tow company to come out to fix the predicament Ramos Towing left me in. read more

Ramos Towing - Towing Near Me - Riverside, California

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The worst the steal your money they towed my car from the jumping zone and they charge me $480 I told the guy I didn't have the money and he just laughed and said well you need to pay $480 of you want your car. I said you have different prices on the sign and he said yeah its $480 when in the sign it said I had to pay $200 and something. I hope this place get close down I wouldn't had mind if I had the money. read more

...just wanted to a moment to 'shout out' to Gilberto Preciado for his expertise and professionalism throughout the whole process!!! My family and I were stranded close to Palm Springs and he was contacted by AAA and showed up early and SUPER helpful, friendly and knowledgeable of the area to get us where we needed to be. He towed my car an 1 1/2 back to Long Beach and delivered directly to my mechanic! WHO does that these days...all I can say is we definitely got a 5 STAR experience and have him to THANK!!!! GREAT CUSTOMER SERVICE! Best, Michael C. read more

Bottom line the most respectable considerate the most amazing manners, courteous and if they say they're going to be there in 20 minutes, they will be there in probably 14. The young lady that answers the phone is absolutely amazing and the drivers are completely kind and make you feel safe Please spread the word about this amazing company read more

Had a difficulty with my suspension last night, called AAA and Ramos Towing showed up with 30-40 minutes. They brought a nice big flat bed loaded my car up and dropped it off at my repair shop. They even sent me a picture of it in front of the shop. Ivan was great, had wood boards and little ramps to get me loaded on the truck. Thanks for your help. Hopefully won't need you again for a while, but if I do I will be calling you guys. read more

Ramos Towing - Towing Near Me - Riverside, California

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The dispatch lady lied to me. I don't trust liars. I sent in a request on AAA at 8:30am. I received a call from Ramos towing at 8:58, they said they would be there no later than 10am. Nothing...I call at 12:15pm asking when they would arrive. The lady said the tow truck driver was outside and couldn't find me when they called at 8:58am. That is a flat out lie. First, I was right in front of my truck at 8:58am and that was less than 30 mins after I sent in the request. Don't trust liars. read more

On Valentine's Day my son was on his way back to school in Arizona when his car overheated (radiator was cracked) on the 60 in Moreno Valley, he pulled into a gas station. I am sorry to say I didn't get the young mans name but he was absolutely awesome. He was so patient and opened the hood and pretty much told us what the issue was. He towed the car to Toy Tech, also an awesome business. He was so professional and soft spoken easing my anxiety at the situation. He wasn't short with us, took the time to explain what was going to happen as I told him I had never had any of my vehicles towed. I just want to say thank you to Ramos Towing for sending out this wonderful young man. Thank you. read more

Wow! Having to be towed is never something one looks forward to. After my engine just decided to die on the freeway I reached out to AAA to be towed (engine light on & Hybrid engine malfunction -Stop - Do Not Drive...as if I had an option). AAA reached out to Ramos Towing who called me back in less than 5 minutes. Fortunately, Joe was nearby in the area. (nothing like being stuck on the So Cal freeway shoulder at the mercy of shoulder drivers in 100 degree heat). Joe called, got clarification on my exact location (which was super helpful as the AAA automated system was having challenges translating what I was telling it) and let me know where he was so he could properly gauge his ETA Joe arrived on time, assisted me out of my vehicle to keep me safe from traffic whizzing by. His truck was immaculate. Joe was extremely professional, considerate, and quite affable. Hoping i never need to be towed again... but if I do, would definitely be reaching out to Ramos Towing. Much appreciation!!! read more