I took my ford F-150 platinum in today for them to take a look at the issue with my locking mechanism due to a robbery. they gave me a quote for $1400 which seemed pricey because I got an entire door replaced for the same price, so I told him I wouldn't continue with the service. then when I called to see if I could come pick up my truck and when I called I asked him a very simple question over the phone, but he wouldn't answer clearly so I tried repeating myself to clarify, and when I did he just became very hostile and noticeably irritated. when I walked in to actually pick up my truck Tom immediately confronted me with attitude and extremely rude . Now they did unintentionally fix the door without realizing so I saved myself $1400, but They have TERRIBLE customer service especially for a customer service buisness I'm so very disappointed. read more

We brought our 2012 Acura TL with a bad fuel pump (trash in fuel) in Aug 2023. Auto Care USA replaced with aftermarket Delphi pump (100% markup by the way) that failed immediately after we drove off with fuel gage error. A known issue for Delphi fuel pumps we found out later from others. Also, the radio instrument panel did not work afterwards. To their credit they replaced the pump and somehow got the panel back on, but with another Delphi fuel pump. Later (earlier this year) we found out during an emissions alarm diagnosis (at a different shop specializing in Acura repairs) that the fuel pump had failed again (cracked and leaking). We chose to go with a genuine Acura fuel pump replacement and during removal discovered that the Delphi fuel pump was incorrectly installed by Auto Care USA as it was missing a key gasket resulting in the pump cracking and leaking. We told Tom at Auto Care. He requested an invoice from the repair shop and we offered to bring him old part. Tom did not dispute the failure and oddly did not want to see the old part. Since we had not heard from him, we asked for an update and he just said you should have brought it back to us. No refund. Now why would I have brought it back to Auto Care as they would have given me another Delphi to fail AND would they have missed the key gasket again? Do the right thing and refund us our invoice for the original repair. We will leave the cost of the emissions diagnosis out. Simply admit you made a mistake, which was an error and omission, not a defective part; and don't use 'part warranty' as a reason not to pay us. And in the future don't use cheap highly marked up aftermarket parts for critical components like fuel pumps. Their website says....Superior customer service, honest advice and fair prices, as well as performing high quality work are of the greatest importance to us. Not in our case. read more

Excellent experience. My car wouldn't start and was left in a parking lot about a mile from this shop. They took care of everything: picked up the car, identified the problem and fixed it all within 4 hours of me stopping in to discuss my issue with Thomas behind the front desk who was very kind and helpful. Very fair and reasonable price and incredible fast service. Highly recommended! read more

I showed up 10 mins before they closed with a nail in my tired and they fixed it right there! They were so nice! I've used them other times as well and I have always been pleased with their service! Thank you! read more

I wanted to like this shop, local, good word of mouth reviews but I can't recommend them. Went in for a brake job and to have them diagnose a smell coming from my vents. Called back a few hours later saying I need a new heat core which requires removing the dash board, so far nothing unexpected. I hear nothing back until an hour before they close when I call them, truck is ready come pick it up. That night I realize my horn doesn't work, take it back the next morning and arrange for them to fix it the following day. Wednesday morning I notice my passenger headlight is out, I play around with my lights some and note that the parking/daytime running lights also don't work. So I explain this when I drop it off that morning to have the horn fixed, I problem we'll look into it. Again I hear nothing until an hour before they close when I call them. Oh, yeah the horn is done, the headlight is actually due to a bad ballast that they can't find. Not a word about the other lighting issues I mentioned. I pick it up and take it to another shop on Saturday (today) they find the ballast for the headlight put it in, still doesn't work, they throw it on the code machine and realize that there are a ton of codes reading from the electrical system so now I am waiting for the new shops electrical expert to figure out what this place broke and how much it's going to cost me. When you take a vehicle into a shop you don't expect to come out with more issues than you went in with, but sometimes things happen, I gave them a shot to make things right only for them to do the bare minimum and ignore everything else. Add to that the complete lack of communication (the only time they called me was to tell me the price of the initial work I had done... no communications telling me the car was ready for pick up or what they found or didn't find on the return trip, every time I had to call them), and the dealership prices you might as well just stick with a dealership to make sure things are done right or use one of the other shops in the area. read more

I drove in this morning because the undercarriage guard had come undone after I hit some road debris. The staff was super friendly and they were able to fix my car right away at a very reasonable price! I will definitely use them again! Thanks so much! read more

Do not go to this repair shop. The past 2 times I have been here I've had issue that occurred after"fixing" something unrelated. My Tahoe would not even make it home when it went in to fix a leaking gasket. I was told it's pure coincidence both times. It was their fault and they wouldn't own up to it. This place is garbage. read more

We have used AutoCare USA for almost 10 years now. Thomas is always so helpful and kind. They have serviced many of our vehicles and we are thankful to have them so close by. I have saved tons of money by using them over the dealership for anything from needing more DEF fluid, new car battery, tires, to replacing my brakes and even routine scheduled services. Land Rover North wanted to charge me over $1000 and the same service cost me around $300 at AutoCare. Definitely recommend. read more

Alway honest and reliable. My whole family uses them and anyone we recommend them To are always happy! read more

Brought my car in at the end of the day with a bad alternator his towing service was very nice and prompt, had the car done by 11 the next day. He also charged my battery back up. read more

This is the only place I take my car! The owner here is so nice and amazing! I recommend them to anyone that needs to get their car worked on or just an inspection sticker to an oil change! I'm a college student so I've literally gone and scouted out the best places and this place is the BEST! I'd rate this place 10 out of 5 stars! read more

This is such a great auto shop. Thomas is always so friendly and helpful. He is honest and reliable and the prices are very reasonable. He doesn't try to sell me what I don't need just to make a buck. Great neighborhood find. I will definitely keep bringing my car here for all my maintenance and repairs. read more

Thomas is great. He's always straight forward and honest about any issues and decently priced. I have had all three of my vehicles serviced by this shop and have never had a complaint. He also gets things done when he says he will. I used to work in the same complex as the shop and I'd drop my car off in the morning and pick it up when I got off work. Finding a shop that's this quality is so rare nowadays that even though I don't work over there anymore I will still make the half hour drive to use this shop. read more

I have been using this shop since it opened and the service is always great. This past Saturday I punctured my tire on the way to an appointment wIth my three kids. I took my truck over to the shop and within 30 minutes they had worked me in and back out the door with the tire fixed in time for the appointment. Thomas and his crew are good at what they do and go out of their way to help. read more

Thomas was great remembered my name checked my brakes as he rotated my tires. Said I was good to go with only 50% gone! then said the rotation was free. Honest car repair. Go bless this man and his buisness read more

We just finished getting our vehicle inspected here and had a great experience for the second time! We stopped in yesterday afternoon but they let me know we would be waiting a few hours. I have a one year old so that wasn't going to work for us. They suggested I come back first thing in the morning, which I did today. We were in and out in about 10-15 minutes. They were helpful, kind, and professional, and we will return with our other vehicle when it's necessary! read more

Been taking all my autos to Thomas for 10 years now. He and his staff do a fantastic job and have always stood behind his work. Had an a/c problem back in the summer on an old car and he worked on it. It only worked for a day or 2. Took it back and he discovered an additional problem. He fixed it for no charge. He said even though it was additional work it was their mistake for not catching it. A great team and good leader. Send all my neighbors to Thomas at AutoCare. read more