Great experience. Great prices and wonderful staff. I came in and bought my dream vehicle and left…read morein less than two hours.

I am submitting this complaint after making multiple good-faith attempts to resolve serious service…read moreand customer-care issues directly with Casey Chrysler Jeep Dodge Ram in Springfield, Vermont, without receiving any response from dealership management or ownership. This complaint is not about seeking a refund, free service, or compensation. It is about documenting a pattern of poor service, lack of follow-through, and complete failure to respond to legitimate customer concerns. Summary of the Issue I brought my Jeep to the Springfield dealership for a simple oil change (not part of Jeep Wave). Despite clearly stating that I would be waiting, the service took nearly an hour and a half. The only feedback I received during the visit was that the engine air filter and cabin filter needed replacement and that a tire rotation was recommended. I was not provided with a written inspection report or any broader overview of the vehicle's condition. Additionally, my vehicle was already more than a year overdue for its state inspection, and this was not noticed or mentioned during the service visit. Airbox Debris Discovery During the visit, I acknowledged the recommendation to replace the engine air filter. An air filter is a routine and simple maintenance item that many consumers can replace themselves, and I chose to do exactly that rather than pay for a basic service. However, when I replaced the filter a few days later, I discovered a significant amount of acorns and debris sitting in the bottom of the airbox. This debris would have been clearly visible when the filter was removed during service. No one mentioned this condition, offered to address it, or noted it as a concern. As shown in the image I have attached, this debris was plainly present and not subtle. Recommending a filter replacement is one thing; failing to disclose or acknowledge debris inside the airbox is an entirely separate issue and one that should have been addressed or, at minimum, brought to my attention. Prior History with This Dealership This was not an isolated incident. Over multiple years and ownership changes at this location, I have experienced recurring problems, including: Steering components on my Ram being welded during a warranty repair without my prior knowledge or consent. While I understand this may have been a manufacturer-directed stopgap repair, I was never informed it would be a permanent welded solution, which removed my ability to pursue other options or have the vehicle aligned elsewhere. Warranty reimbursement inquiries that were never answered. Extended emissions warranty questions that were never followed up on. Ongoing issues with communication and accountability across both service and management. Lack of Response and Follow-Through What elevates this complaint beyond service quality is the complete lack of response afterward: I submitted a detailed message through the dealership's website contact form, as no email address is publicly listed. I received no reply. I printed two copies of a written complaint and hand-delivered them to the Springfield location. The general manager was out at auction, so I left both copies with the service manager, who stated that action would be taken and that I would receive a follow-up call. That call never occurred. I later escalated the matter directly to ownership. Again, there was no response of any kind. It is now December, and several weeks have passed since these concerns were raised through multiple channels. During that time, I have received no phone call, email, acknowledgment, or request for additional information from the service manager, general manager, or owner. Why I Am Filing This Complaint I am a business owner myself, and if a customer of mine had been treated this way--if their concerns were documented, escalated, and then completely ignored--I would consider that a serious failure. I did not ask for money, compensation, or special treatment. I asked for acknowledgment, communication, and assurance that these issues would be addressed so other customers would not have similar experiences. None of that occurred. Based on my experience, this dealership demonstrates a consistent pattern of poor communication, lack of accountability, and disregard for customer concerns once a transaction is complete. Desired Outcome I am submitting this complaint for documentation and transparency. At this point, my goal is not resolution for myself, but to ensure that this pattern of behavior is formally recorded so other consumers can make informed decisions.

Jason was amazing. He prepared several cars for me to test drive and discussed all the features…read more After selecting a car I decided to have the clear coat option and the car would not be ready for a few days. Jason drove to my home an hour away to deliver the car. the customer service was outstanding.

Should be 0 stars Purchased a 2026 CX5 Premium…read moreI have so much to say but it gets too long. Buying a car from this dealership was one of the worst experiences I have ever had. I was all set to buy a car from Autex Mazda in Keene, but I was not crazy about the color selection they had. The one color I wanted was on their lot. Biggest mistake of my life. Mcgee was great before I got to the lot. Contacted me almost daily to get me there. Once there it all went downhill. I never had the salesman's full attention, I felt like I was intruding into his day. I got zero effort from him once I picked the car I was going to purchase. (good thing I knew what I wanted) He never took any time at all to explain the warrantee, never offered or talked about extended warrantee, never took the time to do a walk around to show me all my car could do and all the new technology included. I expected to go back to the office to finish details of the sale, instead he sent runners to my house with the car and pages to sign. I thought he was coming to finish up. I should have sent them back, I was unprepared to deal with that and honestly felt uncomfortable about it. That is on me for not speaking up. The next day I was getting emails with forms for me to sign that should have been done before the sale was finalized. They just wanted my money, once they got it, they wanted me gone. I had some issues with the car. Went to the dealer ship twice. service dept was condescending as hell. Argued with me about the issue being with me. That being just a woman, the car had too much technology for me to understand. Said my issue was either I didn't know how to correctly push the button on my phone to engage remote start or it was my cell service. They thought I was too dumb not to know the difference between cell service problems and app problems. When I sent a letter to the GM about this, he responded by calling me Karen, that was not a mistake. With the way the service dept spoke to me, this is the atmosphere at this dealership. Next day I was argued with again by another man in the service dept telling me it was my cell service and nothing was wrong with my car or the app. They clearly didn't want to work on my car because they either didn't know how to fix it or knew they couldn't but instead of being upfront and telling me there was an issue with the APP, they blamed it on me. I had been in contact with Mazda customer care center. They admitted they were having issues with the app but were working on it. I received notice from Mazda a week later telling me a new software update was available, and I had to take it back to the dealer. I told her I would never step foot in there again. She made my appointment at Autex. It is now fixed. Autex were wonderful, even if I didn't buy it from them, they care about their customers and their satisfaction. So Mcgee, do you feel good blaming the issues on your customer when everyone knew it was with the Mazda app itself? Great business tactics. Perhaps a meeting with HR is in order

Scheduled service, but when I called to move it, was told I didn't have an appointment. I can't…read moretrust that type of customer service. I live 40 miles away. Imagine if I got there and was told that. No thank you

I had the best experience buying a used car here. Very friendly and knowledgable staff that are…read morewilling to work with you. Becca was quick to respond, patient with all of our questions, and made the process enjoyable. Would definitely recommend!

If you liked Pleasant Journey in Northampton, you will love Dave Arkelian at Exit 1!…read more He is honest, picks good vehicles and has more return customers than any car dealer I have known in years. His prices are on the medium high end, but that is all money that you will not spend later on the vehicle that you buy from him. For me, that is invaluable. I have had my Camry for 6 months and I have spent $0 other than maintenance. Thanks Dave!

Bought a car there. Honest. Easy process. Would recommend! Great guy! Reliable car! David is easy…read moreto work with. Highly recommend!

Got our new Traverse from Key Motors. Great customer service. Wonderful selection. Will definitely…read morebe returning for future service/oil changes. Thanks guys!!

ZERO STARS!…read more Beginning of January 2026: horrible to deal with vehicle moved locations 100 miles and the price went up 2k they said "regional market adjustment" its the same region the vehicle was in before just over the border.. Didn't want to negotiate on the price, and completely low-balled me on my trade. UPDATE end of January: went back for same vehicle marked down $1000 more, Salesman Josh rolled his eyes at me when i didn't want to tell him my payoff. Then they (Josh and sales manager Diego) retaliated by telling me that leaving a negative google review, they reneged there original offer for my trade lowballing even more. when i said no to the deal they just turned there backs and walked away EXTREMELY UNPROFESSIONAL.. BUY YOUR VEHICLE ELSEWEAR

I wish there was something lower than one star. my fiance had no credit and wanted to get his first…read morecar. We were there to look at what our options were and how much we were looking at for a payment we didn't even have a dollar in our pocket YET WE LEFT WITH A CAR. At first he was cool and chill explaining to my man with no credit he wasn't going to be approved for a truck like he wanted. So the salesman showed him something in his budget which was a 2016 Subaru Impreza told my man he has these cars for credit building and the payment would be 330 a month. He was telling us what we wanted to hear. When we called for insurance we were told a number which mad it so we wouldn't be able to cover everything as we had a newborn at the time. When we told the salesman that we couldnt afford the insurance so we weren't gonna move forward with the car. The salesman payed the first month of insurance himself so he could continue pushing us into the car well we left with it and have made the payment work. Here a year later I'm finding out he over sold us by 10 thousand dollars we took it to a brand dealership and they put the car through Kelly blue book and the car is only work 6 thousand at the most and he sold it to us for 16 thousand plus a 3thousand dollar warranty so we can't even trade the car in and we have already spent near to more than 2 thousand dollars on repairs and to find out the whole exhaust is rusted through. This place is a scam and we are stuck with this rust bucket cuz no bank will approve us for a loan for a car when we have to roll over 10 thousand ontop of the new car.

This is the rotted frame of my son's truck 9 months after her purchased it for 10,000 dollars. You…read morebe the judge.

Devon and his partner did an excellent job of detailing my 2019 Subaru Crosstrek, which has seen…read moreheavy use! Communication was great, he was friendly and professional, and he squeezed my car in on short notice. I highly recommend him. Ten stars out of five!

I needed my 2017 Subaru Crosstrek cleaned up for Spring, and Devon was just the guy to do it! My…read moreson had recommended Devon to me, as Devon had just detailed two vehicles for him. Communication and set up of service was really excellent (via text, my favorite). He showed up when he said he would, did the agreed upon work and more, and charged me less than quoted. What's not to like????? My car looks new and the work was done right in my driveway, which was very convenient. Definitely will recommend this business to anyone who needs a cleaner car.