Review of the separate M-B Sprinter Van repair center: First know that my van had a back country…read moreaftermarket build out by a top van outfitter. And that the M-B van maintenance center in Lynnwood is a separate facility from the main dealership on the same road but on the other side (east) of highway 99 a few blocks north and set back from the highway with a sign that is visible but not real large or prominent early on a dark winter morning. I arrived before they opened and they opened promptly at 8AM. My experience was superlative. The service advisor Scott was very considerate and upbeat and a great help. We discussed options for maintenance and he explained their policies and that of M-B and he was very candid about the best options for me. The mechanic Kevin was very thorough and made great suggestions for dealing with our relatively new camper van that has a lot of professional modifications. I was called in a few times from the waiting room to confer with him and learned some valuable tips about the complex systems of the van. He cleared some codes in the electronic system that my scanner could not deal with and they have not reoccurred. The parts department was helpful in identifying some minor parts I needed. The waiting room was comfortable with beverages and snacks. M-B are not cheap to own and maintain but are worth it in my opinion and I will return again to M-B if Lynnwood Van center. I often do my own vehicle maintenance and modifications as I do not trust most domestic and foreign car dealers for even simple tasks. Some can even screw up a simple oil change or tire rotation. But I fully trust the team at M-B of Lynnwood Van as they clearly know their business and are there to help with courtesy. I shopped for vehicles at other M-B dealers in Western Washington but recommend Lynnwood M-B Van center above all others!

This place is impossible to deal with. They never answer the phone and when they do you are placed…read moreon hold forever until you can't wait anymore or until they close. I've left messages and no one calls back. I've even stopped into the dealership and all of the employees were sitting around watching tv and didn't even acknowledge my presence. I was finally able to speak with the parts department who were to most helpful but I still wouldn't want to waste my time and money on them at this point. Do Better.

Much better experience for me than every other dealership I've been to in the metro area…read more Corey and Aaron were excellent for me and Eric was very helpful with my trade-in. I don't know if the truck I found was a unicorn, but it was the best price I found in the entire state (in relation to comps). Start at this dealership first! Especially if you want a Ford.

Absolutely terrible service experiences. Started with a service appt where I said the brakes were…read morenot smooth. They said brake pad wear was fine...and gave me truck back with problem. Next service trip was a problem with awkward shifting transmission. Service advisor said no appt needed, and I dropped off on Monday. Did not hear anything and I called on Friday...Service advisor says "oh yeah, just heard back. You'll need an $11,000 brand new transmission on your truck (6 years old and had 56k in mileage). I would trade it in." I went to National Ford, and they contacted Pierre Ford...They gave them the proper service advice and a new clutch was put in the transmission, costing me $2200 (instead of $11,000) and National Ford covered 1/3 of it for me. I got the truck back, which they did not agree I needed new brakes, and the mechanic didn't even seem to notice/identify massive damage in the tires sidewalls. I don't even know how you take a tire off and not notice this. Last item, I reached out to the Dealership General Manager. Just wanted to share with him my story (in even more detail, as there are other "misses") and he replied, saying he would call me the next week. Consistent with the rest of the experience, the week went by with no call. Poor customer service starts with management, and it showed. My advice, go to any other dealer or a local mechanic for your service. This is a place to avoid, and that is too bad, because it's location is convenient.

I had an outstanding experience during my recent visit to CarMax Lynnwood on 2/5. After purchasing…read morea BMW at the Renton location, I decided to exchange it for a Mercedes GLA250 at the Lynnwood store. Marcus Young provided exceptional service and professionalism throughout the entire process. He, along with the management team and staff at the Lynnwood location, truly went above and beyond to ensure everything went smoothly. After my experience in Renton, I was beginning to lose confidence in CarMax--but Marcus and the Lynnwood team completely restored it. Thank you for delivering such an amazing and positive experience!

This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

I owe the service team and their techs more than a great review, but alas this is all they can…read moreaccept. From jump the team (Iris, Alexis and Matt) are warm and very welcoming! Whether they're thanking you for your patience in line or business in general you can count on patience and a smile! They didn't do any work we didn't pre-discuss and they were always very transparent. Having moved to Austin, Audi here has a high standard to meet! Over the last year they treated my TT like she was theirs! That level of service and respect is rare to find anymore! I was warned by other Audi owners before my first appointment, but have nothing but praise for everyone there! I do not know their managers name, but that is how it should be! The sign of a great leader? Leading leaders! Keep up the great work you all! Audi needs to know what beautiful service you supply as such a small shop serving such a large area!! Please let me send coffee cards!

We brought our SQ5 in for service due to a warning light for the electric parking brake kept coming…read moreon. The service departed a full inspection and found a loose wire. They reseated the connection and cleared all the issues. The amazing part was they said they had never seen that wire come loose and indicated they believed that it was improperly installed probably a couple of years ago when we had a brake job done so they did not charge us since the brake job was done by their Seattle location ie same dealer . Also my wife raved about how professional and friendly the service department was so we were very impressed!

Just wrapped up an outstanding purchase of a Porsche 718 Spyder RS from Quality Auto Center in…read moreLynnwood, WA. Flew in to see the car in person, and the experience was first-class from start to finish. Cole met me at the airport, walked me through the car in detail, and made the entire process smooth, professional, and enjoyable. The car was exactly as represented -- absolutely exceptional -- and everything was handled with care and precision. The vehicle is now on its way to me, and I couldn't be more excited. If you're considering a high-end or specialty vehicle, I highly recommend Quality Auto Center -- and be sure to ask for Cole or Keon. A true enthusiast experience.

I purchased a used 2018 Toyota Highlander from this dealership and within the first two weeks began…read moreexperiencing multiple issues including warning lights, brake switch problems, "braking power low" warnings, and electrical/safety related concerns that at one point left the vehicle unable to start or move properly. When I contacted the dealership for assistance, I explained that I have children and that this was a major safety concern. I also explained that I could not safely get the vehicle there myself and could not afford a tow truck. Initially, I was told they would need to ask the owner about helping with a tow, but nobody ever followed up with me. When I called back, I was then told there was "no way" for them to get a tow arranged. Because of this, I was forced to manually bypass the warning/code issues myself just to get the vehicle drivable enough to make it from Mount Vernon to Lynnwood. During that drive, I had no functioning brake lights or turn signals, which made the situation even more dangerous. Despite explaining all of this, I felt my concerns were brushed off. When I finally arrived, I was told they "didn't HAVE to help" me, but that they would once the vehicle was there. At one point, after expressing frustration and mentioning possible legal action, I was also told that if I pursued that route they would not help me or fix the issue. Since purchasing the vehicle, I have also discovered that both the engine air filter and cabin air filter were extremely dirty and appeared to have been neglected for quite some time. These are basic maintenance items that should have been inspected or replaced prior to sale. I also later learned the vehicle originated from Canada, which explained why there was limited history available through Carfax. While I did notice scratches and dents at the time of purchase, I was disappointed to later realize there may have been additional history I was unable to fully verify beforehand because Canadian vehicle history does not always appear the same way on U.S. reports. To be fair, the dealership ultimately did fix the issue and paid for the repair. However, the way the situation was handled from the beginning -- especially considering the safety concerns involved -- left me with very little trust in this business moving forward. What makes this even more disappointing is that I traded in my nearly brand new Toyota with only around 25,000 miles on it because I trusted this dealership and expected the vehicle I purchased to be properly inspected and reliable. I would have never traded in my dependable, nearly new vehicle for something this unreliable had I known the condition this vehicle was actually in. I understand that once a used vehicle leaves the lot, responsibility largely falls on the buyer. However, customers still expect vehicles to receive thorough inspections and to be reasonably safe and reliable at the time of sale. Unfortunately, this experience was stressful, disappointing, and has left me questioning how carefully these vehicles are actually inspected before being sold.

LEXUS OF SEATTLE @ LYNNWOOD…read more Lexus of Seattle in Lynnwood has a beautiful, modern showroom with a great selection of new and pre-owned Lexus vehicles. The dealership is clean, spacious, and has a comfortable waiting area if you're spending time there during the buying process. We brought home a beautiful Lexus today for about $59,000 out the door. While it's definitely on the pricier side, the overall experience made the purchase enjoyable. The staff was friendly, professional, and never made us feel rushed. They took the time to answer our questions, explain the features of the vehicle, and helped make the process as smooth as possible. If you're shopping for a Lexus in the Seattle area, this is a great dealership to visit. The customer service, knowledgeable team, and welcoming atmosphere made it a positive car-buying experience.

I had a genuinely great experience at Lexus of Seattle, which I honestly don't say lightly when it…read morecomes to car shopping. Going into the process, I was prepared for the usual dealership stress pressure, upselling, weird sales tactics, all of that but that was not what I experienced here. A big part of that was Kevin Hansen, who was kind, patient, professional, and very easy to work with. I came in already knowing what I wanted to do, and instead of trying to steer me in a completely different direction, he actually listened and helped me through the process in a way that felt respectful and straightforward. I never felt swindled, rushed, or pressured into anything, and that made a huge difference for me. Overall, the team at Lexus of Seattle made the experience feel much smoother and more comfortable than I expected. Buying a car can be exhausting, but this felt surprisingly low-stress and well handled. If you're nervous about the dealership experience and want to work with someone who treats you like a person instead of just another sale, I'd definitely recommend checking them out and asking for Kevin.

I bought a used Pilot by looking online. The salesman knew all about the car and was able to tell…read moreme more than I knew to ask. There wasn't too much pressure to upsell and completing the paperwork was pretty quick. The only thing that happened was someone forgot to remove the license plates from my trade-in and I got two tickets in the mail. LH paid them off and sent me the plates...note to self--take my plates when I sell my next car.

I am writing to formally express my concern regarding the handling of my 2023 Honda CR-V Hybrid…read morerepair at Lynnwood Honda. On May 15, 2026, I brought my vehicle to Lynnwood Honda for a diagnostic inspection. At the time, my vehicle had approximately 129,000 miles. Your service advisor, Ashley Low, informed me that coolant/radiator fluid had entered the engine combustion chamber and that the vehicle required a head gasket replacement. I was provided an initial repair estimate that included: * Head gasket replacement: $4,980.56 * Resurfacing: $300 * Thermostat replacement: $298.11 * Spark plug replacement: $194.44 Because the repair cost was beyond my ability to afford, I contacted Honda of America requesting goodwill assistance. After reviewing my case, Honda approved goodwill assistance, and I was informed by Olivia at Honda that I would only be responsible for approximately $3,700 toward the repair. After the goodwill approval, Lynnwood Honda completed only the head gasket replacement. However, I was not provided with a detailed explanation of the actual work performed, the parts replaced, labor charges, or a complete itemized repair invoice showing how the goodwill assistance was applied. When I requested a detailed breakdown of the work order, Ashley Low told me that the information was "confidential" and asked me to pay an additional $2,800. I find this response unacceptable. As the vehicle owner and customer, I have the right to receive a clear and itemized record of the repairs performed on my vehicle and the charges associated with those repairs. Additionally, after such a major engine repair, I am extremely concerned that basic related service, such as an oil change, was not performed or documented. The original estimate included additional recommended repairs, but I have not received a clear explanation as to what was completed, what was not completed, and why. I respectfully request the following: 1. A complete itemized invoice/work order showing: * Parts replaced * Labor performed * Labor hours and rates * Total cost of the head gasket repair * How Honda goodwill assistance was applied 2. A written explanation of why I was not provided this documentation when requested. 3. A written explanation of why additional payment of $2,800 is being requested after Honda's goodwill assistance approval. 4. Confirmation of all repairs and services actually performed, including whether oil was changed and whether any other required post-repair procedures were completed. I have been a Honda customer and trusted Lynnwood Honda to properly diagnose and repair my vehicle. I appreciate Honda's willingness to provide goodwill assistance, but the lack of transparency from the dealership has created significant concern and frustration.

Ending up coming to the service center here as I did not have the key to the wheel locks on my new…read moreVolvo XC 40. The service staff were very friendly and took me in right away. I also had a flat tire so they quickly made an appointment to examine and repair the tire at the same day. Since I was not able to drive my car, they had a staff member give me a courtesy ride back to my house, which wasn't too far away. I appreciate that above and beyond level of customer service. They kept me up-to-date with text messages and notified me when my car tire repair was complete. I think what makes us place so fantastic. Are the professional staff, who are very competent, knowledgeable, courteous, and friendly. Would easily come back and do business here for anything else needed.

Took my car in for service and received back with issues. Even the air box wasn't put on.read more