1/5 - Warning to Other Buyers I want to warn others about my experience with Auto Direct of Miami. On March 18, 2026, I visited this dealership to purchase a vehicle. I was told that financing had been approved after I provided a $2,000 down payment and completed all required paperwork. I was also required to get a co-signer, which I did--my mother agreed and even participated in a video call with the dealership. Relying on their representation, I took the vehicle home. During this time, I spent an additional $750 out of pocket for necessary repairs, including brakes and window tinting. Less than two weeks later, on March 30, 2026, the vehicle was repossessed. I later found out that the financing had actually been denied and that the loan was submitted incorrectly, including being placed only in my co-signer's name without my full knowledge or authorization. To make matters worse, the dealership is refusing to return my $2,000 down payment and is attempting to hold me responsible for additional fees. After looking into this company, I discovered multiple similar complaints from other customers with experiences that sound very much like mine. Unfortunately, I was not aware of this beforehand, or I would have never done business with them. I strongly advise anyone considering this dealership to proceed with extreme caution and to verify everything independently before making any payments read more

Such a bait switch type of dealer. They'll have the car you saw online (with ZERO disclaimer) listed at a certain price - go in to be told it was supposed to have been listed as part of an auction group of cars. Then pull out 2 "JD Power" value analysis adding up to $8K to the listed price. Mmmm yeah not going to happen. This would be why we will stick to private for used, Carmax (or the likes) for certified used & dealerships for new. Horrible business tactics including wasting your most importantly asset - your time. read more

If I could give zero I would!! Spoke to an "Enrique Martin" on FB messenger. Gave me an out the door price and everything!! I show up and Mr. Ricky Martin wasn't even there, the truck was sold, and I'm driving from Atlanta!! Used Car Salesman stereotype... LIARS!! Once I was there the listing was marked "no longer available" should be "never was available" read more

Auto Direct - Less than an hour before I arrived I STARTED the conversation. - Used Car Dealers Near Me - Miami, Florida

100% Bait and Switch. We contacted Auto Direct of South Florida the day before our visit to confirm the vehicle's details, pricing, and availability. During the call, we spoke with Eric and clearly communicated that we would be driving from Orlando specifically to see -- and most likely purchase -- the vehicle. Eric confirmed the vehicle was available and provided us with an "out-the-door" cash price, which we documented. Upon arriving at the dealership, we were informed that Eric was not available. Nevertheless, we inspected the vehicle and decided to proceed with the purchase based on the previously confirmed terms. However, when we presented the listing and referenced the agreed-upon price, the dealership refused to honor it. To make matters worse, when we attempted to follow up directly with Eric for clarification, we discovered that he had blocked our phone number, cutting off all communication without explanation. This behavior is unprofessional and indicative of a lack of accountability. This experience was not only frustrating but also a waste of our time and travel expenses. Based on our experience, we strongly advise others to take the numerous Yelp reviews seriously and approach this dealership with extreme caution -- if at all. Our visit reinforces the consistent pattern of misleading practices reported by other customers. read more

Definitely do not recommend this scamming ass place . Definitely scammed us out of 7000 dollars . They tell you one thing give you the truck or car and within the next week they take it right back . I don't understand how you people can be so cruel to people who work and bust their behind for money especially now and days it's rough and these people know that children are involved . Yall make me sick and should definitely shut down . God don't play when it comes to his children and I hope every each of you reap exactly what you sow ! If negative stars where a thing id give yall a solid -0 smh read more

great dealership and ownership and gm and staff -purchased my dream car salesman was awesome

BEWARE AND DO NOT COME HERE. DO NOT EVEN BOTHER CALLING. THATS HOW THEY HOOK YOU. I have lived in Miami all my life. Born and raised and have experienced all types of scams. My scam radar was immediately triggered at this AutoDirect location just by the appearance and demeanor of the sales people. The fact that they have multiple locations made me decide to give them a shot. I can tell these assholes were mostly Argentinian by their accents. They did the typical waiting game to get the clients to be impatient to force them to settle for whatever they want to sell and not what the customer wants. Plus they play their cringe and annoying gay ass Argentinian music that just makes you prefer to walk barefoot on Legos. To make a long story short, i went there looking for a specific truck which they confirmed hours before that it was there. I arrived 2 hours later, no truck. They showed me another truck that was a bit nicer than the original one I was looking for so we negotiated a deal to pay cash for this TRD Sport Tacoma. I told them I need a at least two weeks for my 401k loan to be approved and receive the funds. So they agreed to take a $2k deposit and they would hold the truck for 20 days. 18 days later I return ready to pay the remaining $20k. Truck has vanished. And they cannot even give me a straight answer on where the truck is or what happened. After a having a stank attitude and no apology, they offered to refund my deposit because I didn't want any of the other cigarette smelling trucks they wanted to try and dump on me from their other lot that was being run by a sweaty fat Mexican with his hands full of engine grease. These people are nothing but a predatory dealer with very shady and questionable business practices. I would not be the least bit surprised if I see them on the news as part of an investigation or if they do this to the wrong person that ends up losing their shit and goes to town on them. They are not remorseful at all and don't care for a minute the time they're are wasting of your day and the financial burden they put on those of whine they hold funds for days and weeks and then if they do refund you, you have to wait 5 business for it to return to your bank. They need to be investigated and shut down. read more

Este lugar es un fraude total,desde los anucios de precios l,los carros tienen problemas el financista es Pura baba ,mentiras,no responden claro nada y para acabar el disastrer sacan Dinero de las tarjetas sin authorization. No pierda tiempo y mucho menos gaste Dinero ​ en este lugar el peor dealer de miami read more

This was honestly the most unprofessional car dealership I have ever visited. We came originally on 4/26 and spoke with a "Mike" who seemed nice but after this experience, clearly demonstrated the typical car salesman behavior. We were looking for a truck which they clearly had available on their website. We were clear upfront that we were planning to pay cash for the truck and weren't going to be financing. We advised we were waiting to clear the funds and needed 20 days to do so. We spoke with their financing person "Manolo" who was 10x a worse sales person. He spoke fast and we agreed he would hold the truck we wanted with 2K down for 20 days with no obligation and come Back to pay the truck in cash. Well here we are since 10 am when they opened. The office staff strolled in at 10:30 Am. Manolo then tells us they are taking us to see the truck which has been moved to another lot to only find out..the truck isn't here and was either sold or at some junk yard!!!! No other trucks here that we wanted or were within the price range. Spent 2 hours sitting around waiting to speak to Manolo again only to be told...so you didn't like any of the other trucks?! We tried to express our convo only to be cut off to say "I'll just return your deposit". No sorry, no sort of explanation! Nothing! Worst dealership. If you're looking for a car I would just say go anywhere else!!!! You will be better off! read more

Auto Direct - Worst dealership ever!!!!!! - Used Car Dealers Near Me - Miami, Florida

Price is not what it seems. They won't work with you and all they do is waste your time. Bad customer service at location and prices are insane even if the vehicle is low priced. Will never buy here ever. When I was there a customer warned me about them. His truck had many issues and they didn't help him correctly. Don't fall for it!!!! read more

They are scammers they tell you the price of a car and it's the double. We did a trade in told us a price and ended up giving us only $8,000 .There's a difference in what you sign and what they actually make you sign and the papers they give. They don't give you the information regarding where you finance it for example account number etc don't ever get a car here worst decision. read more

SCAM SCAM SCAM SCAM!! scammers/fraudulent business. They ran my credit without my consent. When you try to contact them they simply ignore you. These people are allowing identity theft without any form of verification. STAY AWAY FROM THEM. read more

I am giving it 1 star because there is nothing less, they are total scammers. They lie to people. Have read all the other reviews and they are all correct. They conduct predatory practices on innocent people who are not well informed or who have little to no choice of how to get a car loan. They are rude, disrespectful, shameless, arrogant, uneducated. Some of the personnel only speaks Spanish so is hard to communicate/explain legal loan documents that are all in English. read more

They are a fraud! Take your money, get in in a pos car, and then block you from contacting them! They just want to make their money off of you, and then reposs the car. I have no information on where I'm even supposed to make my car payment. read more

SCAMMERS! Every review is accurate. My husband saw a mega cab dodge truck. He was interested in at this car lot. He called and spoke with the salesman said yes they have it. That was an actual price it was online and it was available "we drove over three hours to look at it the salesman we talked to wasn't there, but another one offered to help said it was across the street there other lot. It was not there, salesman thanks had a transmission slipping so they had it at the shop but he show us several other trucks. He said we were not interested plus all the cars, cheap cologne believe all the previous reviews. Avoid this dealership and save time and headache. read more

My wife and i bought a pick up from this people on 4/6/25 they said she was approved and took a 3k down payment plus 1k in the next 20 days wich was paid before that. We only had the truck for 2 weeks and they came up with that we had to take the truck back for inspection for warranty that we where going to get it back in a day. Its been 2 more weeks and we dont have the truck or the money. They are saying that she is not approved by the bank now and dont answer calls dont call back. They literaly said she was approved so we would give them the 3k plus the 1k in total 4k down to take it back with no excuse. They are SCAMMERS. Dont come here at all. They tell you lies to get your money and then take the car with no excuse. All the other reviews that are positive are fake. Im going to go with police get a report and lawyer and file a lawsuit against this dealer. DONT COME HERE THEY WILL SCAM YOU!!!!! read more

*mentirosos* ni pasen por ahi. te dicen un precio y luego es otro. a mi me hicieron venir de lejos gastar dinero en avion hotel y renta de carro por una total mentira. me hicieron perder 2 dias y nada. es una mentira tras otra. si no quieren perer su tiempo ni dinero no vengan a este lugar. el financiata de la entrada a la izquiera es el peor de todos. ni le da importancia a la conversación simplemente quiere terminar para hacer su dinero y ya. manolo creo se llama. read more

My boyfriend and I came to look at a truck for him. They said was totally available to be seen/sold. As soon as we arrived the truck was no where to be found! Apparently, within the time it took us to drive there someone had gone into negotiations to buy it. But It wasn't "set in stone", so this salesman let's just call him the "Swindler "made us J walk across the street to their sister company where they too said the truck was not there. Came back and the Swindler suggested we wait 10 minutes to talk the manager to "run the numbers" on the OG truck which we, at this point, think doesn't even exist! All the while, shoving us into other vehicles we had no interest in. (Typical sleaze-ball salesman behavior). We never waited the 10 minutes . The worst, sleaziest car sales joint we've been to. Oh my god and The building smells horrible !! As soon as you walk in you're slapped in the face by this cheap cologne mist spraying up the place. It smelled like a man who drank a bottle of cheap cologne and then took another bottle of it an even cheaper cologne and bathed in it. The experience and the smell is NOT an exaggeration! read more

Honestly, 0/10 this dealer was such a waste of time. Spoke on the phone with someone, they stated they had a specific truck that we liked from the internet on AUTO TRADER, again we went over every detail about the truck. When I got there, after a very far drive, I received another salesman and he said he'd help us out, asked us what we wanted like I didn't just tell the receptionist and plus, my information was on the system for the truck we wanted. We told the salesman what we wanted and he kept switching around the subject and offering other colors, other trucks, and he proceeded to mention that they don't know where the truck is, that they have several locations: one being across the street about a 5 minute walk so he said it MIGHT be there. I understand salesman need their sales, but if they wanted their sale they would have tried to bring the car/truck over and have it ready seeing as the customer has told them they were on their way HOURS before, but no it means their vehicle sold already and didn't tell the customer interested. Point is, they're a waste of time, they lie to their customers and have done false advertisement! read more

Terrible place got told a car was here to look at and it was never there specifically Camilo told me and I called and texted multiple times then I get told the car was sold after getting told it's here at the address terrible service and they lie DO NOT COME HERE, on top of that i was bringing a computer to hook up in the car to check if anything is wrong, then I get told by one person it's sold and another it's at another dealer do not give these people your time and money. read more

please stay away from this dealership! they have a bunch of postings on marketplace with false advertisement! they post a bunch of cars/trucks but will never find the one you are inquiring about! i personally have gone there twice and each time the vehicle is magically sold or not on sight! I called every time before going and what these people do is post a nice deal just to bring you in and try to sell you something else, I have screenshots and proof of so. so please save your time and money and go else where these people are a bunch of scammers ! also when I have confronted each of their associates they delete the post and make a new act or block me! STAY AWAY FROM THESE PEOPLE!!! read more

You will message them if a car is available and they will tell you yes and just get you there to tell you the car is gone and try to push another car on you worst dealer in Miami they all look like washed up bums read more

Shopping for Tacomas, they had one on fb marketplace. 2019 with 80k miles for 25k. Seemed like a fair deal. They actually list it at 19k then sneak in some small print about putting 35% down. Super confusing cause 35% of what? So I ask for the seller to call me to confirm what I'm looking at. I ask specifically if it's that exact truck that I'm going to see, and if those are the actual miles. She says yes and yes. I ask how much is that down-payment they're asking for and she tells me 4-5k and they'd finance the 19k + tax title and dealer fee. Figured ok that's a good starting point, and figure they'll probably still sneak something else in cause that's what they do. I confirm all that over the phone and then make an appointment to go see the truck that afternoon. Confirm again when I'm on the way. I get there and tell them what I'm looking for and who I was talking to. They acknowledge right away but say that seller isn't there but they can help me. They take me to a Tacoma but I say that's not the one and they try to convince me that it is and I explain all the reasons it's not. It was a nice truck, same year, same color, lower miles, so I figured it's gonna cost a bit more. I didn't see the truck I was looking for anywhere on the lot so I start to check that one out. Saw some rust underneath that looked concerning. I ask the price and they didn't want to give it to me. I said well I like it so lets find out the price and take it for a drive. Gave them my license inside and then got presented to another saleswoman who wanted to take me for a drive but still didn't wanna tell me asking price. She said what's more important is that you like the truck. I said no I need to know or its worth it first, give me a more or less figure. She tells me 45k. Lolol I ask for the truck I came to look at and they say they don't have it. They ask me how much I was looking to spend and I tell them well I thought I was coming to see this truck for 25k. She laughs at me and says I can't even buy a Corolla for 25k. I said I can't do business with liars and I left. read more

These guys are cons. They don't answer direct questions and are trying to sell cars at half the price but I know there is no way the car they are offering i s that price. After I read a couple of reviews I can see what they are up to. read more

I purchased a Black 2018 Dodge Ram 2500 Mega Cab from them. Went down twice and finally found a truck after looking at multiple vehicles. The initial price of the vehicle was $38,000. I put $5,000 down and then they jacked up the loan amount to over $46,000 without my knowledge. I took the truck home with all the loan documents. On the loan documents and vehicle registration, they showed they owned the vehicle and they were selling it to me. Come to find out later the vehicle title wasn't ever transferred to them. Two days after getting the vehicle I drove it to Firestone to have them balance the wheels. The vehicle was shaking after inflating the rear tires to the appropriate PSI. The rear tire had a bubble in it so I had to replace that..$450. Then they noticed all the brakes were bad. They recommended I replace the front and rear brakes and rotors. The front calipers were seized and rotors were warped. $1500 later. Then I had a couple dents pulled and the body waxed...$400 later. The day this was all finished I came out to my truck being pulled up sideways on a tow truck. They said they were there to repossess the vehicle. They told me to call the bank. I did and the bank said my first payment wasn't due for 5 weeks. The next day I found out the dealer sent back the money and the dealer ordered the reop. They refused to give me my money back and now the truck, from being towed wrong, had a twisted frame and is totaled. Turns out the repo company and the dealer work together and from reading reviews run this scam. They wanted me to sign a release of liability form to get $2500 of the $7000 I had into the vehicle. In that paper it states that, "I agree to release, indemnify and hold harmless C&F Auto Sales. As well as their employees from all losses, claims, theft, demands or expenses. I am 100% satisfied and agree to this amount and the conditions of my car. I agree to all terms and will not file a credit card dispute." I didn't sign. See you guys in court. read more

They advertise vehicles at low prices and immaculate condition. Once you call and speak to a sales person they will tell you the vehicle you're inquiring about is there and available. Once you arrive at the dealer they'll do the whole "bait and switch" scan by saying the vehicle you called about is out on a test drive or not on site and will try to sell you a overpriced vehicle off lesser value. They will try to sell you a vehicle at a higher price then valued our marketed. I went back to look at all the for sale advertisements they post on Facebook market place and out of the over 100 cars they are marketing, I did not see one of them on the dealer lot while I was there. If you call them out on their scams they'll just act innocent and play dumb. A complete waste of time to go to that dealer. Buyer beware. If they are completely dishonest from the beginning I would not recommend you trust in buying one of their vehicles. This is coming from a matter mechanic that has worked at car dealers and has sold vehicles before as well. They use all the classic scams to pressure you into buying something you didn't even go there to see. I do not recommend doing business with them. read more

these people are scammers the dealershipdoes not have a direct number no one answers the phone. you cannot leave a message because their voice mail is full my husband went to purchase a truck it was his first fimanced vehicle they sold him a car that had been in an accident which was not disclosed. they sold him a warranty thst we asked to cancel made numerous phone, Calls and text to the sales person he was unable to get us a number to speak to management at dealership for a credit due us $3500. the truck was purchased in april. we requuested the warranty cancellation immediately after purchase. We are now in August and we were old they would give us that credit towards what was paid on the car and the lender would apply that credit to date.and we are in august dealer has not given us that credit, and that consolation was in fact. Credited to the dealer on May 19. I have copies of all the documentation. Credited to 3500. They are still denying that they have received that money nor have I been able to get. The finance department ever on the telephone North someone called Señora Fernanda who is a member of this fraudulent dealership do not buy a car here. read more