***Long Post Alert - DO NOT USE THIS COMPANY** This was the worst experience of my life. Now that I'm sharing my horrible experience, they are doing everything in their power to try to lie and discredit the reviews which is why I keep upating with photo proof. This was my first time ever in life using or needing a transportation company. I booked their service on 8/2 and it was red flag after red flag. I needed my car in Indiana by 8/11 and this company could not provide me with a confirmed pick up date or window. I kept reaching out and was provided lies after lies. I should have never booked when the company was not able to provide a pick up date/window at the onset of booking. They told me to have my vehicle ready for pickup on 8/4. They told me on 8/5 I'd receive an email. To date I still have yet to receive an email. I contacted them again on 8/6 and was told the driver is 24-48 hours out. 8/7 no update, so I asked them if the driver would be there on 8/8. They said yes and i'd get a 2-3 hour window. Well, after hours of reaching out to them, with no response or updates on 8/8, I finally get a call after 6pm stating the driver was in Houston and would be picking up by 9pm, NO DRIVER. At 9:47 pm I get a text stating I'll be updated in the morning. I was forced to change my flight and pay change fees. I asked 3 different times where was the driver located that was supposedly in Houston. NO RESPONSE. On 8/9, I finally got a text stating driver will arrive between 4-5pm (Houston is only 4 hours from my location). NO DRIVER. I then get another text stating the driver will pick up by 8pm... NO DRIVER. I get an email at 9pm stating the driver was at my location. I went outside, pull the car out of my garage, gave the driver the keys, and the driver asked where is the car going through google translate because he didn't speak English. I told him the location. and he responded via Google translate that he don't drive over 300 miles. He then asked me about money, I told him I was told to pay balance at drop off and I didnt have any. He responded "SO THEY LIED TO ME!" The driver tried calling to clarify but wasn't getting an answer. Quinn from auto transport called the driver while we were talking. I told the driver to answer, he walked away to take the call, but he came back and said "that's not my dispatch " the driver made a few trips back and fort to his truck to try to figure out what was going on. Next thing you know, the DRIVER PULLED OFF WITH OUT MY CAR. I reached out to Craig and Quinn and was SCOLDED about answering the drivers questions. I requested to cancel and they finally admitted they had just found/secured that driver....so they lied from the onset to BOTH ME and the DRIVER. Quinn said the driver wanted to make sure he was not being SCAMMED and I see why. I chose Auto Tansport because of their good reviews. As I was preparinf for this move, I got multiple quotes and they were one of the more expensive ones. My thoughts were "you get what you pay for" Boy was I wrong!! I ended up using another company. The new company gave me a specific date range in writing, had chat support, and I knew what company was picking my car up within hours of booking. I booked with the new company on 8/10, my car was picked up on 8/13 and delivered on 8/14. I will never use or recommend auto transport to anyone! Now that I'm sharing my experience, the company keeps responding to my reviews with MORE LIES. BUYER BEWARE!!!! read more

I can't sing high enough praises for the quality of service I received from Auto Express Inc. when I recently shipped my truck across country. Having not the need for an Auto Transport company's service in the past, I took the time to do some due diligence and was quick to discover that many of these other so-called "Auto Transportation companies" are in fact simply marketing companies who do not even own any trucks, or have any actual trucking transportation experience. And once you have contracted with them for the low price they initially quote, they in turn essentially broker your load out for bid to other people and companies who actually do own trucks, some of which appear to be of questionable character. And often times during the process, they cannot find someone to transport your vehicle at the low price they quoted and contracted with you; hence they have to apply "Bait and Switch" tactics, and tell you they cannot ship for the low price they initially quoted, and pitch you a much higher price, leaving the customer in a bad place. Anyway, I soon realized that, as with many things in life, you get what you pay for. My wife is a civilian employee who works for the US Government, and also with a co-worker who performs logistics for U.S. military, to include contracting with civilian Auto Transportation companies to transport vehicles. After her comparing the quote which I received for my vehicle from Craig at Auto Transport, Inc., my wife's co-worker stated that the quote was very reasonable, and in line with those of other reputable transport companies which they use. From my first communication with Craig, to the constant updates and communication with Dispatcher Quinn, and finally with my driver, Javlon, the entire process was conducted in a professional, courteous and timely manner. Any time I called I was never rushed, and all my questions and concerns were addressed in a friendly manner as well. My vehicle arrived across country, unscathed, and even a day earlier than it could have. Again, I cannot recommend Auto Express, Inc. highly enough, and will continue to do so to anyone in need of such services. read more

I was looking to ship a boat back from Florida to mass I had a couple of quotes and then started reading the reviews on auto express transport out of San Diego I was skeptical being a car transporter could they also ship a boat?? I had filled out the info and the owner Craig Urquhart got back to me with a quote for the info I had given him and decided to book with them. Quinn got in touch with me with pu date and drivers name. Upon arrival there was a problem that the info I gave had not been accurate I did not add proper height for windshield and length including the tongue the transporter had come with a closed trailer and could not do the job. Craig the owner called me and he could have said I have to pay for the mistake , but instead he said he would find a solution and vowed to get my boat picked up. A day later maybe less ctaig had found a driver who could handle my shipment no problem I was elated ecstatic and relieved, The next person who contacted me was Quinn she gave me every detail as to when my boat would be picked up and who was assigned and eta.What I did not know by time Quinn had texted and emailed me my boat was on the way that was tuesday With eta for Sunday or monday the next incredible thing was Thursday night dan the driver calls says hey can I meet you tonight about 1030?? I said tonight it's Friday???? Being 66 and old need my rest I said no tomorrow , I was like wow the eta was Sunday and here it is a day or more early 7am the next day they were at my destination drop off spot right on time incredible service, Craig and Quinn can ship anything they truly get it and truly take the meaning of customer service, to the next level, they are my transporter from her on out for what ever car or boat I may by from out of state?? They are my choice I wonder if I by a plane Craig can you ship that to??? call this Company you will not regret it peter( Boston) read more

Auto Express will explain exactly what goes into shipping a vehicle, so you know what to expect and understand pricing. Unlike the first service we hired, who never found a car hauler to take ours (even though we left the keys with a neighbor when we moved to give two additional weeks), Auto Express will actually ship your vehicle, and they will do it on time and for a reasonable price. We moved from a major city to a small town nowhere near a major city. In the car hauling business, this is not an easy shipment to make. Major city to major city is not too difficult, but those last few hundred miles to a rural area can be difficult or impossible to do for a reasonable charge. The first company did not tell us that. They simply waited until a few days before our scheduled pickup - at a time when, in the words of their representative, the car haul drivers would be "hungry enough" to give a lower rate and drive further past major cities - and then put out the word. When nobody bit, they just let our car sit at the curb in the city where we no longer lived while they waited for somebody to be willing to haul it to us for the low, low price they had quoted us. We then called Auto Express, who explained the entire process, so we would understand what it takes to move a car from point A to the sticks. They then gave us alternative pricing, depending on whether we had the car shipped all the way to us or to the nearest major city where Auto Express has a hub. We chose the latter and picked our car up at their hub. The prices for both options were higher than for the first company we hired, but unlike that first company, Auto Express actually did ship our car on the schedule and at the price they quoted us. read more

Moving and relocating can be an exhausting endeavor with packing, changing mail delivery, stopping and canceling services etc. Earlier this year my daughter had such a move from San Diego to the Pacific Northwest. Originally, she was going to drive but changed her mind. She looked for a vehicle shipping company and went with one here locally. As the date neared, she was unable to get ahold of the transport company and felt stuck wondering how she was going to transport her vehicle (She had to place a hold payment with the credit card company). I then searched online and came across Auto Express Inc. The website had detailed information about how they conducted business and possible problems within the transportation business. It mirrored what my daughter had experienced with the prior company. As being in a military town (Vet), I appreciated they also moved military members relocating. I sent her the link to Auto Express Inc and she filled out the requested information and was promptly contacted. Due to her leaving soon, she informed Criag Urquhart her dad would be there to release the vehicle to them during pickup. On the day of pick up, I was contacted and the event went smoothly. The vehicle arrived at the destined location without issue. I was very happy with the service Craig and his team provided so used them yesterday to transport my vehicle to South Florida as I was moving. The experience was the same at the same level provided months earlier and I could not be happier. If you are relocating and need a vehicle transport company, I would highly recommend Auto Express Inc. Definitely, one of the best companies. read more

I needed a rare, expensive vehicle shipped from South Dakota to Nevada and, after doing much on-line research, I opted for a large transport broker that had high "recommendations"....as it turns out, from Lord knows who! After almost 2 weeks, I had received many promises and chat follow-ups from this company, but no action whatsoever. Nothing! I saw a posting on Craigslist from Craig Urquhart at Auto Express Inc. that provided much transport information AND perked my interest. After 2 very helpful conversations with Craig, I booked with Auto Express Inc. and cancelled the other company. Shortly afterwards, Craig and Quinn Henry took charge of the situation and, presto, my new "car baby" was on its way. It was delivered safe and sound to my door within a few days. Simply Amazing! It seems that the auto transport business has been overrun with smooth-talking brokers and sales folks over the years. If you love inaction and delays, go with one of the large transport brokers. But if you want honesty, results and true personal attention and follow-up, go with Auto Express Inc. Craig and Quinn are awesome and were a pleasure to deal with in this situation. I have transported several expensive vehicles over the years, and this experience has been the best. Jorge, the transport driver, was wonderful. He got here in record time, provided me with excellent communications along the way and was very patient in unloading my new car baby. Just wonderful!! Thank You Craig, Quinn and Jorge! I asked....and you delivered!! If I need auto transport in the future, we will do business again. read more

Found this Auto transport service on Craigslist of all places. Hesitant, but decided this was our best option. On our way to Christmas with the family in Red River, NM, our truck's transmission stopped working at the top of the hill just as we arrived to the town. We parked it on the main street, and tried to see if we could get it looked at. Red River is a tiny town with limited services, and since we just had work done on the transmission, we knew getting it back to Dallas, TX was the best option to try to address this issue under our warranty. A local towing service quoted us over 5k to transport to Dallas, which was not in our budget and you never go with the first option. After researching and asking around, I happened to find this service on Craigslist. I called and immediately worked with Craig - is this a scam? Or just a coincidence? Well, it was just a coincidence. Craig walked me through the entire process setting clear expectations because of the holidays but over delivered on their promptness. We thought it would take a week to get our truck back home, but it only took 2 days. We left clear instructions and paid a deposit for pickup. Received email/texts of the truck being picked up and paid the other portion that was due with photos and inspection. Speedy and most affordable option we came across. Upon delivery, driver was super professional, and able to move truck off even with it not being drivable, using the natural slope to guide truck off flatbed in neutral. Pretty impressed. read more

HIGHLY RECOMMEND!!!!!! I can't thank enough to Auto Express inc and Craig!!! I had sold my house in San Diego and needed to get my 4 trucks shipped out some being show trucks other project trucks. I had reached out to other multiple businesses to be lied to multiple times and waisted my time and deadline. I needed the trucks shipped out by 04/26/25 I contacted Auto Express on 4/24/25 and spoke with Craig, he insured me that he would be able to pick the trucks up next day and have them shipped out. Everything he said and promised was completely true! smooth and no lies or BS with him or the company he saved me so much time and money and stress i was going through. Every other company i called or reached out to lied and was giving me 2 weeks out and Craig was able to do it next day. He took care of my trucks and he went live stream showing me how the trucks where being shipped and handled. Kept in touch over the delivery of the trucks from San Diego to Texas. Received my trucks just how I left them no issues at all also best price out of everyone else in this industry. I HIGHLY RECOMMEND AUTO EXPRESS If you need your cars/trucks/boats shipped out Craig is a Man of his word and took care of me when all these other companies where more worried about the money then my situation!! Craig was worried about my situation and wanted to help me and took care of me and felt like family read more

STOP!!! THIS IS THE COMPANY YOU NEED!!!!! I can't speak highly enough about the service I received. I made the mistake of booking car transport with another company who after receiving my deposit became spotty with communication and ended up missing the pickup window that was promised which put my flight for that night in major jeopardy. Then they stopped communicating.... After a little frantic searching I found autoexpress123 and man I'm glad I did! Craig talked me through everything and even though it was last minute allowed me to drop off my car with him near the airport instead of waiting for a truck to drive all the way to my house. Then he made sure I made my flight on time. To top everything off their transportation price from San Diego to Boston was outstanding, especially given my same booking. Another amazing thing was that they provided text updates and live streamed my car being loaded onto the hauler and gave me a link to gps track its journey across the country!!! Those are premium service details I would have expected to only come with transport services twice the cost but Craig and everyone at AutoExpress123 treat all their customers like luxury customers and you feel it. Do not hesitate to contact them for your auto transport needs. I'll never trust another company, they have a customer for life! read more

Fantastic operation. You will not be disappointed. In a world of lackluster reviews of even the largest established vehicle shipping companies (ex. Horseless, Reliable....etc.) I decided to take a chance on Auto Express. I was not disappointed. Absolutely professional operation. From the low pressure quoting and sales process, to decent pricing that was exactly at the median of the 5 total quotes I got for my shipment. Pickup occurred within 3 days of full payment of services. I was provided with a URL to track the shipment progress via GPS. The shipper took 42 photos at pickup documenting the condition of every part of the outside of the car, the mileage, the keys included. When car arrived they took another 42 photos documenting the delivery condition. While my shipment was only 407 miles, they picked it up in Michigan at 3:30 PM and it was offloaded in Wisconsin by 5:00 AM the next morning. Less than 14 hours in total transit. If you are wondering if you should give Auto Express a chance, I can tell you that if I need their services again, I won't hesitate to use them again. This is the one to use. The reviews speak for themselves. read more

I needed to move an F150 Pickup from San Diego to St. Louis, but I had heard about a lot of scammers in this industry. Before choosing Auto Express, I did some homework, including BBB reviews and other sources. I also made the mistake of randomly asking for bids from OTHER online vendors, only to be bombarded by robo-texts, all of which seemed shady. The team at Auto Express lived up to their fine reputation. My fears were all laid to rest when I engaged their help with not only a quote, but also some problem solving related to my vehicle. The AE crew was super accommodating. Their communication was excellent. The only problems I encountered were those I created for myself by NOT following their simple instructions. They helped me in so many ways, and were very patient with my endless questions. The vehicle arrived in St. Louis on time (actually, a day early) and without any damage. What started out as challenging problem, helping an elderly family member dispose of a truck, quickly became kind of a no-brainer. I couldn't be happier. The AE crew worked magic. Q and C - thank you again for everything!! read more

I just wanted to thank all the staff that took part in my transportation of my 1949 dodge Wayfarer. I was in a time crunch and was fustered dealing with a Brooker servise. As I was completipated in continuing with the brooker I came across Auto Express posting in cragslist. And after reading the whole posting I decided to call and ask some questions . I spoke to Quinn and after a few miunites of explaining my situation he assure me that he could meet the time frame I had to work with he was very profesional and clear on the whole proses of there services. I was keep well informed all through out the transportation details. From when my vehicle was picked up to the drivers name and when i would expect delivery . The fees were very not much different of what the brooker was asking. So I am very happy with how the whole process was handled. I would defiantly use them for any of my future needs. And would recommend them too any one.. Thank you again... Quinn and staff. read more

I needed to have a car shipped from San Diego back to Massachusetts in a real short window for family reasons and Craig and his crew got back to me with a quote within a half an hour of me reaching out to them and from beginning to end the process was seamless he checked in all the time ,totally professional and actually deliver the car a day ahead of the would highly recommend him to anybody looking for car hauling whether it's a short distance or across the country and personally would never even entertain calling another outfit would only use him in the future one of the best and easiest experiences in my life, and I was under the gun with a lot of other things going on and he took that pressure off my plate Craig is absolutely great with what he does!! knows the business inside and out and there's one of the most respectable professional people I ever me!! Danny Assad Springfield MA. read more

It was a pleasure and smooth experience with the Auto Express team during the transport of my 2001 Z06 Corvette. I went to two (2) other transport companies before I decided to go with Auto Express. Since this was my first time dealing with a transport company and with a lot of skepticism, Craig answered all my questions, and gave me the assurance that his team will give me the outmost service to make this smooth experience for me. His quote was accurate and on the spot - no other surprise fees. . Also, I love how am I able to track my car in real time of her exact location. My car got delivered safely with no issues Thanks to Quinn and Khann too.. And, yes it is true that Auto Express according to Craig "We're passionate about doing things the right way -- with care, integrity, and heart." No question about it - their service is a 5 STAR SERVICE!! Ed M. (San Diego, CA) read more

GREAT SERVICE AND GREAT VALUE!!! My son goes to college in Iowa and the winter without a car was rough. So we shipped his car from San Diego. Factoring in gas, wear and tear, hotel, not to mention the stress of such a long drive, the price of shipping was AMAZING! I was thrilled with the entire experience. I loved being able to track the car across the country. It was fun watching it's journey. The Customer service on both ends of the trip was above and beyond and I was grateful for their flexibility on drop off time, especially given my son's class schedule. Craig was outstanding in every way, super professional, and made everything very easy. Auto Express was great to work with and I am grateful for their assistance. read more

I first used Auto Express back in 2024. I almost fell victim to a scammer impersonating someone else. It's no exaggeration to say that Craig's website openly warns about scammers. Fortunately, I received a call from Craig himself, saving me the trouble of dealing with a scammer who would have taken my car. Craig not only insured that my car would be transported to my desired location but also shared insights into why others were misusing the Auto Express name. If you need your car transported, Craig is the go-to person. He is a master hauler, his knowledge, experience, and patience with customers speak volumes. I'm already planning to use his services again. I can't wait for the smooth and hassle-free experience once more. read more

I shipped my two cars from Marina Delrey to Fort Lauderdale with this company. I found them after my wife scheduled a pickup with another company, and they just stalled us on picking up her car. When I researched Auto Express, I explained the situation: we were moving and needed to ship both cars. We sent my wife's first and mine a few days later. Both cars arrived in perfect condition, and they kept me updated on the trip. I realized there are many companies in this industry that don't do the job properly, but Auto Express did everything very well, and I highly recommend them. Before finding Auto Express, I even considered doing a cross-country trip, but thankfully I changed my mind and did everything with them. read more

I had to move my car from California to Virginia. At first, I had no idea how to do it, but I found Auto Express Inc., and they answered and clarified all of my questions. Craig and Quinn were both very helpful in organizing and scheduling the pick-up and delivery of my car, communicating with me throughout the process. The delivery of my car was smooth, and my car arrived safely in one piece and on time. This is an amazing company that is very professional and helpful, and I now have great confidence in them. If I had to ship another car across states, I would definitely reach out to Auto Express Inc. again. Thanks again, Auto Express Inc.! read more

Update: I'm adding screenshots because the business owner has now posted more than 45 replies to my review in just a short period of time. Several of these responses include personal remarks and false statements, and many have already been removed by Yelp for violating the platform's guidelines. I haven't replied to any of them, yet he continues posting, at this point it's clear that my review is living rent-free in his mind. I'm sharing these screenshots so future customers can see the pattern directly from the business owner's own words and decide for themselves. read more