I did about a month of research in buying my 23' Civic EX, which is not easy in this market. I was…read moreled down the ring path many times by dealers all over the state. McKenney was the only dealership that gave me consistent numbers and stuck by them...they also had the best prices! Lamont was my salesman and he completely knocked it out of the park. Got numbers together, offered water, had the car and all paperwork ready, showed me vehicle features, introduced me to the service department staff and even made sure I made it home alright as it was storming that day! Ive purchased many cars in my time and this is my first Honda, they made sure to have me as a return customer!

I took my car for a service and a detail on Friday, when I got it back it had a crack in the…read morewindow. I know it was not there when I brought it in and they refused to make it right by saying they could not prove it happened there. I think it is a shitty way to treat a customer who has purchased two cars from their dealership. As far as I am concerned they are a bunch of irresponsible crooks.

TERRIFIC customer service by Chad, our service consultant, and Tyler, the service supervisor. Our…read morecar broke down 20 miles into a cross-country trip from NC to CO and we were fortunate to be near Gastonia Nissan. They made a rapid diagnosis, arranged a 1-day loaner, expedited delivery of the part, and prioritized the repair. We were back on the road and safely made it 23 hours back home. Highly recommend the service team at Gastonia Nissan!

The service is alaways terriic. I came in for an oil change, and a tire rotation.they always help…read moremy car run like new. great service .and great people! Rolando was especially wonderful to work with! Very trustworthy. He was very knowledgeable. I will be a retuning customer.

Jose sales manager seems to have an issue with women and does not honor what is advertised on the…read morewebsite. Choose another CarMax to go too! We found a discrepancy on the website and not only did Jose speak to my wife in a condescending manner about her knowledge of the missing piece in question, but also managed not to return my calls when I kept calling back. Also told us the only solution was to trade out for a whole different vehicle because they made an error even though we drove three hours to this location to purchase the vehicle advertised on the site. Greg who we originally worked with was fantastic- hence the two stars otherwise would avoid.

**Beware, Beware** very deceptive practices at the Gastonia store.. Wanted to give no stars but…read morethat wasn't an option. Buyers beware! I purchased a vehicle online, delivered to my house. The car I purchased had 54k miles on it. When it was delivered, it has almost 58k miles on it. Called right away and spoke sam ,then he had Jose a 'manager' who basically said I can return the car all nonchalantly. What kind of hassle do I have to go through. This is false advertising as far as I am concerned. I will tell everyone I know to stay clear of all CarMax dealers. Very shady and deceptive... The car was delivered to my house now they want me to go take it back to them and wait 10 business days for my refund which I am sure they'll swindle their way out of that too!

Took my company truck in for service for a trailer brake light issue. Josh in the service…read moredepartment was helpful and friendly. They had the truck fixed the next day.

Went in for a regular service/oil change on my car. And Van in the service dept was awesome. Very…read morefriendly and helpful and always checked on me if I needed anything. Highly recommend using the service department and ask for Van. I will be returning for future services.

I was looking for a 2016 Tacoma Off Road with crew cab and manual transmission and started my…read moresearch on Toyota.com. I've corresponded with 5 dealerships that asked me stop by to start the process and they don't even have the truck or any intention of locating since I wasn't physically there. Toyota of Gastonia was different, Dan Matkin send me an email and asked me to text him what I was looking for. We spend about 20-30 minutes texting and he was able to locate a truck and came to an agreement on the trade-in and purchase price on the vehicle. Granted Dan give me an estimated trade-in on the assumption that I was truthful with the condition of the SUV, the price was more than fair. I called and spoke with Nick Thompson and left a deposit on Friday and was called on Monday to inform me the truck was ready for delivery on Tuesday. We stopped by and dealt with Kevin Brown because Dan wasn't available, but he had handed Kevin almost all the paperwork and there was no bait-and-switch tactical involved. I was initially a bit reluctant, but Kevin was a great guy also. I was initially sold on the 2.9% for 72 months, but the promotion ended a day before while they were transferring the truck from another dealership. I did confirm the promotion rate ended through other dealerships as well, so it wasn't their fault. The best they had was 3.9% for 72 months, but Nick Thompson was able to meet me in the middle due to my credit score and off we went to the finance manager at the sister dealership at Mazda in well under 30 minutes. We planned on transferring the plate from our existing SUV to the Tacoma, but didn't realize that that wasn't possible if my wife, who financed the SUV, wasn't on the loan also. So in the middle the singing we had to start over again to add my wife to the loan and registration for the Tacoma and spend an extra 30 minutes. Jay Kumar, Finance Manager, had another customer waiting but never appears to be frustrated and he educated us on the different service contracts but was never pushy. We left after 90 minutes after arrival to take delivery of the Tacoma. But it doesn't end there, a few days later we received a tin box with cookies which were actually pretty damn good. I also had to text Dan again to get an official odometer reading so we can cancel the existing service contract on the trade-in. He responded promptly and still provide excellent customer service, even after the deal had already been closed. Buying a car at Toyota of Gastonia was by far the easiest and fastest car purchase experience for me and I've purchased new on several brands such as Acura, BMW, Honda, Nissan, VW and now Toyota. As with anything in life, your miles may vary. It all depends on who you get on the other end of the line. Dan, Nick, Kevin and Jay are definitely assets to Toyota of Gastonia.

Absolutely the WORST car buying experience EVER.. Poorly trained staff did not deliver on what was…read moresaid.. Huge runaround of course AFTER the deal was done.. No manager has a working voicemail .. Mailboxes are always full.. Terrible customer service I have had to escalate my situation with Toyota Corp... Zero give a shit factor in resolving a very unhappy customer.. I do not recommend this dealership don't walk, RUN AWAY..

Car wash was fast and easy but once I got to the self service vacuum area I noticed many parts of…read moremy car were still dirty. The roof, side mirrors, and the metal between the door and roof of the car on all sides were still dirty. Self service vacuum was easy to use and included with the car wash. For the price of the wash I did which was the second most expensive ($20 or $25 I believe) I would not say it was worth it. I think I might try a different wash in the area and compare.

I'd like to start by saying I don't usually go to car washes bc I prefer to hand wash my own car. I…read morewas in town visiting family and my car was filthy from the 7 hour drive. I saw good reviews for Sam's so I decided to arrive early morning. I purchased the $23 service which included all of their offerings. For how dirty my car was, the machine did a solid job. I followed up with a soft cloth on the areas that were missed to bring my car closer to my standard of clean. The facility is clean and spacious. The vacuums are nice but don't have good suction. A nice perk is being able to go back within 4 days of my wash to get a second wash using the code on my receipt! Overall, it's a solid place! P.S. all car washes aren't perfect and some vehicles need to be prepped before entering. For example, if you have excessive bug splatter or an old school antenna, it's best to remove before hand to get the best results and avoid damage.