Had an issue but they made things right. That will result in us going back to this dealership. They…read morehad more inventory than any Car Max or dealership we've shopped at.

Update- the very next day they lowered the price of the car below what I offered the Manager…read more Guess who won't be buying it. This Gal. LOL- everything the "Manager" said was contradictory to wanting to sale a car. It must have been his first day. Said "We are all about volume" when I made him an offer on a car they have been sitting on for months- he offered me $150 off the price. Cash deal- Would have been another sale to add to the "Volume" but whatever. Oh and I loved the line about driving off with equity. What? We all know the moment you drive off the lot the value drops. I'm not an idiot. The dealer that has the same car a few extra miles away was willing to deal so headed there. I bet they take my cash and actually sale a car today.

Had an awesome experience, bought a used car from them, went online and they made it easy. All the…read morenumbers we agreed online was got they gave me when I showed up!!!! Awesome job shout out to Billy the Man !!!!

I won't be going back. I was charged a 3% fee for paying for my service with a credit card. I had a…read morebasic oil change. It's bad business practice to penalize your customers by passing on your cost of doing business. I'm sure there is a service center in Charlotte that will take my money.

Nothing great, typical car dealership. Expect to haggle, not get what you want, walk away and then…read morehave them call you 500 times in the next few days, to finally break down and give in.

We purchased a pristine 2023 A5 from Joy. The transaction was perfect. Like all dealers, even…read morethough we paid cash, the time spent at the dealer was too long. That was not Joy's fault. she was knowledgable, helpful, and looked after us. even called the week after purchase to see if we had questions.

Rusty at Liberty Buick was great and truly caring about his customers. He made the whole experience…read moreeasy and stress-free. The overall atmosphere at Liberty Buick was welcoming and pleasant. I highly recommend working with him!

The dealership has the potential to have a great, family-oriented culture, but the leadership from…read morethe GSM, Chris, takes away from that experience. His communication style often comes across as short-tempered, dismissive, and lacking empathy, which creates a negative atmosphere for employees. Strong leadership should build people up, encourage teamwork, and foster respect. Unfortunately, that wasn't my experience, and I believe this leadership style hurts employee morale and the overall culture of the dealership.

Farid at Genesis of Charlotte/Matthews helped me get into the vehicle of my dreams, and I can't…read morerecommend him enough. I didn't even buy a Genesis--I purchased a different used vehicle from their lot--but the way he took care of me was exceptional. He wasn't just trying to sell me a car or push me into a contract. He asked, "What do I need to do to earn your business?" He respected my budget, skipped the usual back-and-forth, and made it happen quickly and fairly. If you're looking for a car--new or used--go to Farid at Genesis of Charlotte/Matthews. He'll take care of you.

Bought a 2026 3.3 RWD yesterday. They lied about the dealers protection package ($1995) was not…read morenegotiable. That also comes with tinted windows. I said, well what if you don't want the tint? The sales manager (Mike) says then you pay it and won't get tinted windows. $2000 for that?!!! And what a lie this isn't negotiable. I knew it was a lie but I thought I had to pay a destination charge of $1450. So it was almost a wash in my financial numbers for the car. Of course, they lied about my trade value too. They offered $4400. I had a carmax quote of $11,400. a $7000 difference?!! Sales manager says well carmax sends these vehicles to California where they can pay more. All utter lies. They got their sale. I paid MSRP, plus their stupid $1995 and less the $1000 discount I was entitled to being a competitive owner. But I knew I over paid by about $3000. But no sweat. It's only money. I can make more. They have to live with themselves for being shady, not that I'm sure they care. The car salesman (Rashard) is soon to be a financial manager. So he needs to be handled with eyes wide open too. I would have to assume their service department can't be trusted either after this sales experience. Love the car though!

Lots of hidden fees. Not motivated to earn your business. $1,995 dealer Add Ons for about $50 worth…read moreof dealer investment plus $999 Doc fee, and they won't negotiate. And the tires on the car were measuring 4-5/32 and they wouldn't concede any credit for new tires. I am shocked that an official Infiniti dealership in a major market like Charlotte would do business this way. Very disappointed

Buyer Beware I…read morepurchased a vehicle from this dealership on January 10, 2026, and 90+ days later I still do NOT have my registration or permanent tags. Despite multiple follow-ups, the dealership has failed to: * Provide proof that my paperwork was submitted to the North Carolina Division of Motor Vehicles * Give a clear timeline for resolution * Take accountability for the delay. they just keep telling us 5-7 days. This is not a minor inconvenience--this puts customers at risk of driving without valid registration. At this point, I have been forced to escalate the issue. If you are considering purchasing a vehicle here, I strongly recommend confirming how they handle title and registration processing before signing anything!!! I will update this review if/when the issue is resolved.

Do NOT USE this location for problems that arise . They have then absolute WORST service advisors…read more They apparently aren't trained at all or enough with how to interact with their Tesla customers. I have never felt so small, like a number , they don't give two $hits about you. This is my second Tesla in 7 years and I have NEVER had a positive experience here , ever ! You'd think when one's car had been worked on for over 10 hours you'd not only get it back cleaner than you dripped it off .. you definitely expect in the very LEAST an APOLOGY via face to face or phone call when you fine a rusted razor blade that was left inside my car. Nothing . They didn't give two $hits back then on first Tesla and it has different management but still pi$$ poor . Had an appointment to have at least at 2 things addressed replaced . And one reasonable question answered . And got absolutely NONE of that accomplished. RUN.. run far from this locations service center . Drive to the Northlake location . Much better customer service .. they actually CARE about ppl there

Very helpful and knowledgeable staff. I highly recommend shopping/buying here. The Tesla brand…read morewill not disappoint. Test drive one today!

I accompanied a relative to purchase a car and was highly impressed at the customer service here…read more Ivan was very knowledgeable and helpful as he answered all of our questions thoroughly, and made the whole process easy. highly recommend!

From the owner: At Queen City Imports, we serve the greater Charlotte area and have access to hundreds of pre-owned…read morevehicles of the highest quality from some of the finest manufacturers. If you don't see the precise vehicle you're looking for; give us a call- we'll find it for you!