I didn't see the response as I hadn't realized I made the contact thru here. I usually get Dave by…read morephone directly. He's a great & honest mechanic (over my long life I have only found 2others I would say that about!) I highly recommend his work, honesty & professionalism.

I've got my mandatory annual NC safety inspection done, called Fayetteville Auto Service and they…read moretreated me like family. Dave answered my call. I've been to many different auto service and so far, this is where I'm gonna get my oil changes and my brakes serviced. From day one, I'm a fan. Go now if you have any check engine light or something. I'm sure he will lay down the issues and give you an honest opinion. Thanks Dave! Value is awesome.

Chris & Nick were lifesavers & came right out @ 3am to change a blown-out tire for us to get us…read moreback on the road (after AAA had let us down by making us wait over 4 hrs late at night, without ever showing up). Chris & Nick did the job fast & thoroughly, & were very personable. They worked with me & charged a fair price, certainly earning my future car repair business !!! It's nice to know that there are still some honest, capable mechanics out there to help you, in a time of need

I gave them benefit of the doubt time and time again, but I was continuously lied to about an ETA…read more I was charged $80 for an assessment of the vehicle damage. I was told to order a part to the rear bumper and they could put it on. I was told to reach out to them when the part arrived and I done so I was given a date and an ETA after I begged for it and they never showed up nor did they communicate they wouldn't make it. I had to reach out to them and got a response that he was still at the prior scheduled repair and sometimes things take longer. I'm not slow and I know things happen, but communication is key. I also put my day on hold for the second time as they gave me a time frame. Then I was told "If I'm at an appointment I don't always have my phone, my hands are greasy so can't text, etc". All clients should be of importance including the one you gave a time frame. It takes 2 minutes to wipe your hands and send an update on the situation. Then he says "I was trying to do you a favor by coming on your off day". I didn't ask for any favors and sent messages offering to get off early either afternoon so job could be performed and again no response. They take your money and do not render the service that they told you they would be able to complete. I now have bumper that possibly can't be returned and job not done. I will be reaching out to YELP because they advertise for them and they're getting over on people. I will be filing a complaint with the local police department for fraudulent activity. I will also be reaching out to an attorney because this is unacceptable and not one time was offered a refund, but he's made that clear that's their "diagnostic assessment charge ". Oh, and they mentioned a discount for first responders that I didn't even get. Please do not give these people your business your money or your time. I honestly had high hopes because when I finally did meet them, they seemed genuine and then they played my face. If the job was something that they honestly could not do or didn't want to do all they had to do was tell me not keep stringing me along. If anyone needs screenshots of the conversation, I have that too. They wanna say we can still complete the job our you can go somewhere else. At this point you can't be trusted and I waste my time which is valuable as well as everyone else's. He kept saying he understands my frustration and I reminded him multiple times that I'm not frustrated. I'm past that I'm pissed off. Had I have known what I know now I would've ran and not wasted my money nor my time. I have all the screenshots if needed.

I went here because my rotors and brakes needed replacing. The owner told me to come in the same…read moreday and finished with replacement rotors and brake pads on my front two wheels. Super fast and and great price. Definitely go here if you want a good price and loyal job done

Yelp is helping companies like this scam by not posting these reviews.!!! First transmission lasted…read moreabout a month $2500 lost! Second transmission lasted not even a month! Third time it's been two weeks transmission bad again! Each time I had to pay for transmission fluid out of pocket $275.00 second time he said warranty wouldn't pay all the labor so I had to pay $500 plus $275 for fluid! All because he said my maxima has spacers on rims. Total rip off because dealer ship quoted $6,000 for new transmission and I've spent that with this shop on used transmission. Total waste of money. Be careful because I think the transmission is not being replaced just fixed old bad transmission. Each time I took to Nissan dealership and it was in fact all three times another bad transmission each three times!!! Note: Joe said I had warranty but still car isn't working because he says the spacers on rims void warranty but those same spacers was on car when he first got the first transmission!! Also most screws are missing under hood that was not put back. Tacky work. God doesn't like ugly! AND For YELP TO NOT POST MY REVIEW FOR OTHERS TO BE SCAMMED IS VERY UN LAWFUL!

Huge thank you to Bob and the staff at Pep Boys on Skibo. My daughter's car broke down at Chipotle…read moreon Skibo and Bob went above and beyond assisting my daughter and husband with trying to fix/diagnose the problem. We had the vehicle towed to Pep Boys and they did a thorough check of her car. A employee who answered the phone recommended a locksmith after they couldn't address the problem which pertained to the alarm system and kept us updated on the status. Even though they weren't able to fix the problem they showed great concern and terrific customer service. And to top it off, they didn't charge my daughter anything. Very refreshing to encounter people who genuinely love what they do and enjoy providing quality service to their customers. Kudos again to Pep Boys.

HUGE waste of time. THe lady came to look at our car and get our tag number, checked out the tires,…read moreand then called 4 hours to tell us we needed rims in addition to the new tires we asked for. Which, by the way, they do not sell. Quoted us over $500 for 2 tires. Luckily, we took it to Discount Tire instead, and ended up spending far less, INCLUDING the 2 new rims. Screw pep boys.

I scheduled an 8:00 AM appointment at Ed Tires, but by 9:10 AM my vehicle hadn't even been moved…read more What's the point of offering online appointment time slots if that time isn't actually reserved? It feels like walk-ins are being added into an already poorly managed operation, which directly impacts customers who actually schedule appointments. If you're going to offer specific time blocks, that should mean something -- or at the very least, communicate when you're running behind. At this point, if you decide to come to this establishment, don't even worry about making an appointment. You'll probably get in and get serviced just as fast -- if not faster -- than someone who actually booked a time slot. Very disappointing experience. I scheduled an 8:00 AM appointment at Ed Tires, but by 9:10 AM my vehicle hadn't even been moved. What's the point of offering online appointment time slots if that time isn't actually reserved? It feels like walk-ins are being added into an already poorly managed operation, which directly impacts customers who actually schedule appointments. If you're going to offer specific time blocks, that should mean something -- or at the very least, communicate when you're running behind. At this point, if you decide to come to this establishment, don't even worry about making an appointment. You'll probably get in and get serviced just as fast -- if not faster -- than someone who actually booked a time slot. Very disappointing experience. I also received an automated reply on google reviews saying they were "thrilled I had a great experience." That alone shows the level of attention given to customer feedback. Did anyone actually read the review? Because nothing about my experience was great. Sending a generic automated response instead of addressing the actual issue only reinforces the lack of care and professionalism. If a business can't take the time to properly read and respond to customer concerns, it makes it hard to believe they value the customers who support them.

Unfortunately, I went to the shop for one issue and gained another. Oil leak no one checked the oil…read morelevel they drove it to the back of the shop dry now the engine is knocking. Psalms 105:15 [15]Saying, Touch not mine anointed, and do my prophets no harm.Isaiah 54:17 [17]No weapon that is formed against thee shall prosper; and every tongue that shall rise against thee in judgment thou shalt condemn. This is the heritage of the servants of the LORD, and their righteousness is of me, saith the LORD.

Talk about feeling uncomfortable and feeling ripped off, let me share it. On May 13th, I took my…read moretruck there for an A/C leak and after $100 I was told there were no issues found. They had replaced the refrigerant and I was good to go but if the A/C went out again to bring it back. On June 3rd, my A/C stopped working again so I took it back to them. When I arrived to drop it off I was wearing my Army PT shorts and the front desk lady came closer, looked me up and down and said: "Look at those legs! I'm glad it's warm outside and that's right, I got no shame." I'm glad my wife wasn't there, cause it would probably have gotten ugly. Anyone would feel flattered with a compliment, but that felt completely out of place and wrong. Now imagine the opposite, I'm the one behind the counter and say that to a lady coming in as a customer? Later on, Bob called me and explained the Condenser was bad and it would cost $775 to replace it. I told him I would have to wait to get it fixed. He charged me again $50 this time which to my surprise would not be counted against the $775 if I brought it back to them. I just got off the phone with Auto Zone and they have a brand new Condenser for $120 w/ lifetime warranty. Called another shop and they can replace it for a fraction of the cost. Best of luck to anyone bringing your vehicle there.

My Son was ripped off by this company. He is a soldier in this great country's Army, and way too…read moretrusting. He brought his Mazda 3 in with a wobble at speed. This company said it was his rear Calipers (brake). Really?!? They replaced the rear Calipers, with no consent, did not supply the damaged parts at the end, and charged him over $500.00! Guess what?!? Didn't fix the problem (imagine that!). My son had to take the car to another (honest) repair shop, which diagnosed the problem as the front rotors. Now, I know cars, so the front rotors sound are way more the likely culprit! I am 56 AND HAVE NEVER, EVER, HAD TO REPLACE THE REAR CALIPERS ON ANY VEHICLE I HAVE EVER OWNED. Buyer beware.

Kaleb was great. Quick alignment on my f259 for a good price, i reccomemd them over any othread more

I went to the Fayettevill, Cross Creek mall location seeking support for 4 destination LE3 tires…read morethat had developed dry rot cracks on all four, under 18,000 miles. Firestone calls them ozone and environmental effects. The young kid at the counter was a smart-a**. I told him it's a Firestone product so I'd expect a Firestone shop to help evaluate and initiate the manufacturers warranty process. He says something stupid, like "you can't just go to any location for warranty claims...". Firestone corporate told me over the phone to go to any authorized Firestone dealer. So I gave up trying to get professionalism from a smart-a** and started walking. He blurts out," have a blessed day". I let it go with no reply but wanted to tell him he's a minimum wage scrub that probably won't be making that much next year, but no, I just left. He went low, I went high. Firestone seems to have no intention of honoring warranties without a lengthy process to discourage the customer. No more Firestones!