I had to take both of my vehicles to the shop recently; one needed all new brakes and rotors, and…read morethe other needed a new window regulator. Mike made the experience seamless. He got my vehicles taken care of quickly, and for a fair price. Throughout the process Mike was beyond kind and helpful, even offering to bring my vehicle to my home for me to make things easier on me with little kids at home. I will definitely be returning for any work needed on my vehicles in the future.

I was a bit nervous at first as are most of us are with an independent shop but they were close to…read morehome and I decided to try my luck. I've seen plenty of customer cars here over the years so I figured that it was worth a try. My 2004 Grand Marquis needed two things repaired, the speed control for the blower and the air suspension compressor. They did the work promptly and at a reasonable price, far better than what the dealership was estimating. Previously I tried the Lincoln dealership in Southgate for the blower not being able to be controlled. It was either on high or off. Their mechanic had the car for 2 days and couldn't find a problem. They said it was working fine and sent me on my way. It failed as I pulled out of their parking lot so I went back. They said I could leave it again for the night and they would look it the next day again. I decided that apparently their mechanic was not too experienced with intermittent blower speed issues even though the problem is highly recognized on Youtube for the Panther platform cars. On my own with Youtube's help I concluded that it was the blower control resistor, as this was a common issue with the Panther platform and decided to take it to Livernois Automotive. Mike and I talked and they replaced the blower resistor and the problem was successfully fixed in addition to the air compressor I needed for the suspension system. Mike and his mechanics are what we look for in mechanics. Honest, dependable, and with reasonable prices. This is now my go-to shop for automotive repairs. Thanks Mike....

I have now used these guys for years and Kevin is the BEST! I find it funny and pointed that EVERY…read moreREVIEW is 5 *'s!! On many small tasks I have to throw money at Kevin to accept payment... SUPERIOR QUALITY SERVICE!!

DO NOT take your car to this place! They put a bad, faulty part in my car that caused my fuel gauge…read morenot to work & now my car sounds absolutely TERRIBLE! I had to take my car back to them and they accused me of bringing my car in with a bad fuel gauge to begin with. After going back and forth with the rude guy at the counter and insisting that there was NO WAY I would ever drive around town without knowing how much gas is in my car, they finally looked at my car again and realized the part they put in my car was defective and they had to replace it again. That proved I didn't bring my car in with a bad fuel gauge. No apology or anything to me. Unfortunately, after the final repair and them explaining that the new part was an aftermarket part, my car now sounds like crap with constant hissing sounds and gas smells even months after the "repair." They are rude, have terrible customer service, and are overpriced. I will NEVER take another vehicle to this place ever again!! If you want to mess up your car and receive bad customer service, this is the place to go! Good luck!

I introduced my mother to M&M. I'm a parts distributor for auto parts stores and a partner…read morerecommended them to me 8 years ago. I recently had my truck worked on here for brakes then just recently a water pump. This place is beyond fair as far as pricing and a water pump is major work but they had it done next Day. My mother adores Trish, and we trust the shop. I recommended all 28 of my drivers to M&M. ​

Excellent customer service - best in the area! They have always been the most honest shop around. I…read morewill keep coming back whenever I have any issues with any of my vehicles.

TL;DR: I paid this shop to investigate a serious oil…read morepressure code. Instead of properly diagnosing the issue with a simple oil pressure test (~$100-$200), Doug (the owner) cleared the code and charged me for a mass air flow sensor instead. This led me to spend money on repairs for a car whose engine was dying--something Chevy confirmed shortly after. The shop was evasive, dismissive, and in the end, wasted my time and money while my warranty expired. --- Full Review: Do not bring your vehicle here if you care about honest diagnostics and clear communication. Last year, I had my throttle body replaced here, and while the work was okay, it was done by one of their regular techs--not Doug, the owner. This year, when my check engine light came back on, things went completely downhill. In late May, I brought my car in with a specific concern: an oil pressure code, which is notoriously tied to serious engine issues in my car model (Chevy Malibu 2016-2018). Chevy even has recalls for this issue--just not for my specific trim. I explicitly asked the shop to investigate this code. Doug took over the service this time. Instead of performing a simple oil pressure test (a basic and relatively cheap way to confirm if the code was serious), he cleared the codes, claimed one didn't return, and recommended I replace the mass air flow sensor instead--which I paid for. He failed to inform me until after the work that he never actually ruled out the oil pressure issue with the proper test. This gave me a false sense of security. I thought the issue was handled, only for the car to worsen significantly over the next two weeks. When I returned to the shop, Doug claimed the oil pressure code was back--and he needed to look into it again. I told him we had already paid for that! That's when things got truly frustrating. Doug became argumentative and defensive, telling me he "can't remember every car" and denying the code was in his notes--until he found it at the top of the receipt. By this time, my warranty had expired, which was devastating because if he had performed the test and diagnosed the engine problem properly the first time, I may have gotten help from the warranty company. He offered to "call the warranty provider" to help but never did--despite me calling to check multiple times. I ended up taking the car to Chevy, who confirmed exactly what I feared: my engine was failing. They advised a full engine replacement. The cost of digging further into the failure wasn't even worth it at that point. To top it off, when I called back to get a simple oil change receipt (to prove to Chevy that I maintained the car properly), Doug was supposed to call me on Friday. But surprise--he doesn't work Fridays. I called again, and when he finally returned my call, he screamed at me for "threatening" his workers (which I absolutely did not do) and rambled about how his dad built the shop. When I told him other mechanics had said he absolutely should have done the oil pressure test, he acted like that wasn't required and said he doesn't have to explain everything he does to customers. That's a huge red flag for anyone relying on honest diagnostics. His solution? Bring the car back and do a payment plan with him for a fix that should've been diagnosed correctly the first time. He said he doesn't usually offer that kind of deal, but would "do it for us" since we have a kid and are tight on money. --- Bottom Line: This shop might be okay for simple fixes, but the owner Doug is dismissive, unprofessional, and refuses to take responsibility for serious mistakes. I paid out-of-pocket for a repair that I never would've done had I known my engine was dying. Now I'm out of warranty, down thousands of dollars, and have a car with a blown engine. I do not recommend taking your vehicle here--especially for anything beyond basic work.

I had my daughters car towed to Goddard Auto for a transmission job…read more I live in Plymouth. Not close. I think that speaks volumes about a business that shoots straight. I knew the engine repiar would be done right and at a fair price. Thanks, Goddard Team! -Chris

Everything done great. Very friendly and accurate diagnosis. Jobs done same day …read more I returning same place any time I need my car serviced.

great service was very helpful In my time of need will be…read morecoming back for more work !.

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

Taken car to them three times for the same problem. They "fixed" it each time. Took it to a…read moredifferent mechanic and it's fixed first time at half the price. Clearly a rip off

Great customer service, won't sell you something you don't need. Honest and truthful!read more

these guys always take care of me. very honest, never try to oversell. I don't even attempt to…read morebuy my own parts anymore. I trust these guys enough to drop my truck off and wait for the call that it's fixed.

PLEASE NEVER GO TO THIS PLACE. I took my girlfriend's car here to get the transmission fluid and…read moreoil changed, and IMMEDIATELY after she left her car wouldn't start. She made one stop then tried to start the car and it wouldn't start. 4-5 months ago she got a new battery and starter and had NO ISSUES with the car starting. It seems like too much of a coincidence that all of sudden the car won't start. I called and they refused to double check their work or to see what they made have done wrong or on accident in order for her to have this problem. Also, they were very rude to my girlfriend during the process of taking her car in. I have little sisters and female friends that I WOULD NEVER want them to experience something like this or deal with the anxiety of this type of situation. I'm not a bad person or complaining person that just wants to bash a company but I feel it is important to let the public know and to prevent anyone from dealing with this. PLEASE SAVE YOURSELF THE STRESS, ANXIETY, AND TROUBLE.

They were quick with same day service!! Checked Trans for free and told me it was an engine problem…read moreand referred me to a place that can handle my high tech situation. Honest and fair!!