I was looking for a used Subaru . While talking to Jared my salesperson, another sales guy…read moreoverheard our conversation and suggest a Mazda CX5 they had on the lot. I go this morning to pick up the Mazda all newly detailed a full tank of gas. I'm 77 yrs old and have bought and traded cars a few times in my lifetime. I had the Absolute best experience of buying an auto I have ever had. I signed a few pieces of paper and , wrote a check , and out the door. Did not feel any pressure at all . No pressure to buy extended warranty ( like another dealership in town) absolutely seamless purchase experience. Fast, easy and out the door. Guwina M.

I called from out of town to get information on a vehicle. Talked with Matt Moore. We immediately…read morehad a professional and candid conversation without any sales pitch or pressure. We went back and forth regarding the purchase and I finally got the vehicle that I inquired about. Matt was great to work with and treated me with respect and never fell into the consummate salesman role! I purchased the vehicle because of him and feel that he could be a friend , and I will certainly work with him on any future purchases. Throughout the process I also worked with Alex Martinez who was just as professional and worked with me on the day I picked up the vehicle to make sure that it went smoothly and efficiently. He was an asset and added to the overall buying experience.

BUYERS BEWARE!!! These guys will promise to work with you and do anything to get a sale and a car…read moreout the door. The are extremely disorganized, I came cash ready with a car in mind and sat in the dealership for nearly 3hrs while they served about 2 other people and took occasional cigarette breaks, I left that day with no car but was still optimistic that's we'd get it done the next day after I got off work. The next day I arrived and waited again, the guy I was working with was all over the place and impossible to reach if he wasn't in your face, I was cash and insurance ready when I was told that the car had an issue so I began to look at other options and found one I was ready to roll away in, yet there lack of organization and adequate staffing made that not possible. Finally on the 3rd day I was able to drive off in the vehicle, it was half decent about as much as you'd expect from a used car any way, it was still a 3-4 hour process that day, as soon as I arrived I was told Tyson wasn't in and went to get cigarettes this took nearly an hr, once he arrived I waited for him to do a bunch of stuff that didn't even look like work, even saw him sitting in the back texting as I waited. Once we finally got squared away i drove off in the vehicle, it was on E and was in need of an oil change, which I paid for myself, I mentioned all the issues (car needed to be detailed, no gas, oil change, tires, and the suspension was bouncy) to Tyson who said we'd get it together. I called and called day after day asking for him so I didn't waste my time coming up there, he was never available. There disorganization and disrespect towards customers is mind boggling this is an poor excuse of an business. They will lie to you over the phone in your face and will treat you like you're the problem even though you are a paying customer who just wants to be treated fairly. I'm glad the bank returned my deal and they have that POS back I would never recommend anyone to go here any deal you think they're giving you is just something to get that car sold. They have numerous POS cars and they will try to get you into anyone if you have cash, I recommend saving up and going to a more reputable dealer, one that always has a mechanic on scene and throughly inspect they're vehicles before sale.

they are crooks. I bought a car from them that suffered a massive failure within six weeks after…read moreseveral minor issues over that six weeks the warranty they sold me was a joke they would not help me navigate it basically avoid them.

personal loss and struggle, when my father had recently passed away and I had to rely on faith to…read moreavoid financial ruin while also caring for a critically ill child in UK hospital, I was betrayed by those I considered friends and family."The Blairs" Despite coming up with most of the payment, I fell short by about 160 dollars, a sum I knew I could have overcome given our four year history! You took my 500 dollars and told me i owed you 150 by the time doug returned . However, it became clear that my trust was misplaced, and those I viewed as close friends, one of whom I affectionately regarded as a second mother "kim" , took advantage of my vulnerability along with Kevin . As I navigated the challenges of caring for a sick child, a 100% disabled mother, and starting a new job, all during the holiday season, they seized both of my trucks, coldly stating 'business is business.' The silence from the person I thought was a true friend was deafening, as they allowed this harsh action to unfold. This experience has shown me that they are unscrupulous businesspeople, utterly untrustworthy, and truly reprehensible. You dont kick "family" when there down. Thats the worst my feelings have been hurt by someone in a long time. You added to one of the worst years in my life and to take all my money and do that in the middle of starting a new job with a sick kid was absolutely repulsive at Christmas time. You embarrassed me, treated me like garbage , let me down as "a son" always looked up to you guys until and i hate that I defended you in places you weren't present and your family's name. This was the dirtiest thing anyone has ever done to me and it was from the ones I've always defended and admired may God treat you and your family how you treated me

he was rude on the phone and high priced i had cash Money he didn't even ask how muchread more

Great sakes people who treat you honestly and fairly. We have had great service before, during and…read moreafter the sale. We brought our highlander in for routine service and that was a great experience also!

First and last experience at this dealership for service on my truck. I made an appointment and…read moreshowed up 15 minutes early. Checked in and the service technician said they usually take 1 to 1 1/2 hr for oil change and tire rotation. After an hour I went to the overlook of the service bay and didn't see my truck so I went and asked the service technician if it was done. They hadn't even started and I was behind multiple people in the queue for service. I got my truck and went home. Never going back. I have always dealt with greens in Lexington and that is where I'll go from now on. There was no apology for wasting my time either.

Do NOT buy anything from this company. They WILL steal your deposit from you. I drove 3.5 to look…read moreat a truck. When I got there it was beat to pieces and do not match the pictures in the photos. It's been a month and have not received my deposit back. Lesson learned. Don't trust anyone.

I talked over the phone to the older gentleman in his early 50's and this guy is the most…read moreknowledgeable and trustworthy salesman I had ever meet. Will buy all my vehicles from JJ at Champion Preferred Automotive