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    Auto Monkey - Jacksonville

    5.0 (1 review)
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    Services - Auto Monkey - Jacksonville

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    18 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    2 years ago

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    Famous Quick Lube - This is how they took care of my car.

    Famous Quick Lube

    (14 reviews)

    Westside

    I was down in Orange Park for a monthly training and my oil change was due. Given that there's a…read morefew oil change places within a few blocks, I just pulled into Famous. I can't remember the last time that I've been to this franchise, as I usually go to Take 5, but I'll definitely never go back to this spot. The first alarm bell was that they made me get out of my car. I just want to get in and get out. There should be no need for me to get out of my car for a quick oil change. The second alarm bell was that the few men on staff were swearing up and down that I had been in to their shop recently (I had not) and that they had recently had a car "just like that." It wasn't just one or two comments, but went on for a few minutes and creeped me out. The third alarm bell was that after I filled out my information in the iPad provided and asked if my Veteran/Military discount was included, I was told that it should all transfer from my current profile. I didn't have a current profile. I haven't been to a Famous in many, many years. As I was waiting in their office waiting area, one of the guys came in to walk me out to my car and, basically, up charge me on stuff. I commute to St Augustine every day for work, so I'm staying on top of my oil changes and fluids. However, I'm fairly certain that my coolant needed to be topped off, so I let them do it. That said, I was told that my Veterans discount would "transfer over" and it wasn't included and that they were going to put the current oil that I was using in my car, which was non-synthetic, and they put in synthetic thinking that I wouldn't notice. When my bill popped up to be nearly $200, I looked at it and said that I don't put synthetic oil in this car and that kind of oil should not have been used. The guy at the desk took it down to a regularly priced oil change, but not without making comments in a smarmy tone like "the customer is always right" and generally making me feel like he got caught trying to upcharge me. I felt very uncomfortable from start to finish here. Everyone, ladies especially, avoid this place at all costs.

    We pulled in after the light turned on. Alex welcomed us and immediately started to work getting us…read moreinside. Naturally, he discovered a few extras that required attention. In response to Alex's recommendations, we chose what was required. He was easy to deal with, accommodating, and friendly. not being intrusive. When needed we shall return. It was good service.

    Take 5 Oil Change

    Take 5 Oil Change

    (14 reviews)

    Westside

    The workers are soooooo hospitable. The minute that my car pulled up, I was greeted with a cold…read morewater. I appreciate this level of service.

    Nelly, Nelly, Nelly. Man, you can't have a name like that and be acting the way you did. I possess…read moreover 20+ years of customer service at the age of 35. When you begin to question what I just said only to escalate the situation, especially as the employee, is not the way. I'm a customer looking at their phone waiting for service after driving back 2 hours into town in my work van. Then whistling/hollering at me from across the shop/property because now YOU are ready for me to pull into the bay is not satisfying...instead of walking up to my open window or tapping on my hood to get my attention. You can clearly see I'm not paying attention and you work in a shop dude, mechanics yell for/at each other all the time, how am I supposed to know that's my calling sir? To take offense to my last comment before you kicked me out, "there are other ways to communicate" is sad. Not even a "my bad" or could've simply cracked a joke about me being on the phone while "driving" to get my attention to pull in would've saved you the trouble with your organization and the loss of my/our business because I'm driving almost 1k miles a week needing an oil change about once a month, if not more. I was forced to go elsewhere and I really like the Valvoline instant oil change place they checked all my lights, blinkers, filled up my tires and have a much better/effective oil removal process. Take 5? More like Take Off, I'm outta here and never stopping back there are too many other places where my money and time are much greener.

    Tire Kingdom

    Tire Kingdom

    (46 reviews)

    Westside

    Ed & Andreas provided me with beyond stellar service. With Apprehension at a high--going to get…read moreservice on my vehicle being a single mom--I felt as though the gentleman at this establishment were professional, kind and exuded integrity. I had noticed a sound like A Jet following me as of late and it dawned on me that---ohhhhh shoooot!!! That's my SUV! I pulled up and asked a gentleman could he listen to the sound my Murano was making and tell me if it's something they could assist me with repairing in a timely fashion. (I had asked ChatGpt what it might be and it was described as being a signal my brakes needed to be replaced.) the kind gentleman, I would later learn was on his break when he obliged my request and drove around the parking lot to help me unbeknownst to me. Ed confirmed it was imperative I get them repaired rather than chance driving to St Augustine which is what I had planned that Saturday. Upon going inside Andreas checked me in and was the one to inform me I had time on my front but the back pads definitely needed replacement. This meant a tremendous hit because they didn't just run up my ticket. I'm so grateful--I was lead to stop at this location. They serviced my vehicle in a timely manner that allowed me time to still safely travel to St Augustine with my babygirl to see Night of Lights! Just wanted to give Ed and Andreas their flowers because this experience was top tier in my book.

    We called they didn't have the tires we wanted so we had go with a more expensive set, we make an…read moreappointment for the next day at noon, we get there on time just to told they sold two of our tires another shop would have to bring them over we had to wait 4 hours. no offer of discount for the trouble

    Auto Monkey - Jacksonville - autorepair - Updated May 2026

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