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    Brian Noegel's Blue Ridge Insurance

    5.0 (4 reviews)
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    Services - Brian Noegel's Blue Ridge Insurance

    Car and truck insurance

    Life insurance

    Homeowner or property

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    Auto Owners Insurance

    Auto Owners Insurance

    2.0
    (4 reviews)

    I just finished with a claim where a Auto Owners Customer hit and damaged my vehicle. The Adjuster…read moresent me a text at 4pm on a Friday that my car was finished, and they were canceling the rental that day. I let him know I was over an hour away, and at work until 10pm. He said he would be nice, and extend it to Saturday, the best he could do. I called the shop, and they informed me they are closed on weekends, and I'd have to pick up my car on Monday. The Adjuster said all he would authorize was one more day, I had better make arrangements and have someone else pick up my car. Absolutely Outrageous!!! The stress I went thru was totally unnecessary, and unacceptable. I would not ever pay this Company for Insurance, and next time I will go thru my Insurance Company if I am ever in a situation like this again.

    This is crap insurance!!! They may start off with lower premiums but they end up increasing it at…read morerenewal time. My car insurance increased by 40% at renewal time so I ended up switching to another company. I still have my homeowners insurance through Auto-Owners. In the 3 yrs. that I have been a customer, I filed 1 claim for hail damage to my roof. The claims adjuster returned my telephone calls 10% of the time. I was passed around to different adjusters. My claim was ultimately denied. Customer service constantly told me my claim was closed and that there was nothing else to do on the claim which I later learned was incorrect. That prompted me to file an appeal. My 10+ neighbors had their claim approved for hail damage to their roofs in a very timely manner. Several weather reports, specifically to my address, noted 1.25 hail. Yet, Auto-Owners continues to deny my claim. I am the ONLY one in my community that is still fighting with my insurance company. If you want to talk to the CEO or Regional Director, forget it! I sent a letter to the CEO and Regional Director regarding my complaint and received telephone calls from other people in the company. It is 10 months now and I am still dealing with Auto-Owners. I absolutely, positively would NOT recommend Auto-Owners!!

    Genworth Financial

    Genworth Financial

    1.0
    (2 reviews)

    I've had a LTC policy with Genworth since October 29, 2008. I completed my last annual payment on…read moreOctober 29, 2017 as per the initial contract. I've had a living trust established since October 2012. Since establishing those trust documents, I have uploaded the relevant documents to indicate my POA in case of incapacity to the Genworth Life Insurance Company. I do not remember the exact date of that upload through my online account to their portal but it was MANY YEARS AGO. Everything has worked out very well with minimal correspondence since 2017 as I check the status of my policy monthly through their online portal. I submitted a change of address through the online portal on October 27, 2020 as I moved to a new state. The message I received back was that the address change would take 7 to 10 days to process. Everything seemed valid after those 10 days as the address change went in to effect. NOW THE PROBLEM... On Saturday (January 30, 2021) I received in the U S Mail a letter dated January 25, 2021 indicating "We have received information to indicate that the insured under long term care insurance policy, Xxxxx X Xxxxx, has passed away." Imagine my surprise! Many things immediately ran through my mind as to how this could happen including a possible scam or someone obtaining my personal/private information. I contacted their "Estate resolution" department (888-479-7654 on the letter) on February 1, 2021 as the company's phone lines were not staffed until Monday. A representative by the name of "Danny" answered my call. I provided to him the details on the letter that I received. I asked that he investigate the issue immediately as to the source of the so-called "information" that triggered such a letter and that I wanted an OFFICIAL letter to affirm that my policy was still valid and in effect. Danny put me on hold for approximately 3 minutes. When he came back on the phone, he apologized to me and indicated that a letter will be sent out in the next 7 to 10 days and I should receive that letter within 3 weeks to indicate my policy is still valid which will include an apology. I then asked Danny what information within their company had triggered such a letter to be generated and sent to my address. Danny indicated that "someone" uploaded a trust document on January 10, 2021. I told Danny that my living trust documents have been out there for many years and NO ONE should have uploaded anything on January 10, 2021; not me and not my POA in the event of my death or become incapacitated. Danny read back to me the effective date of my living trust. I told him I would change my password to their online portal immediately after hanging up the phone (which I did). I started to think about the reasoning behind uploading a trust document, which should be a NORMAL PROCESS for anyone with an insurance policy, and realized that the mere uploading of a trust document should NOT be an ASSUMPTION that someone passed away. SOMETHING ELSE is going on that reasoning should NOT trigger a death letter assumption. I requested a COMPLETE and THOROUGH internal investigation as to why this happened. At the very least, the internal process should change at Genworth so that built-in "checks and balances" are in place so that their company does not look like incompetent people. With scams on the Internet running rampant these days, this type of activity can and does cause a HUGE amount of anxiety. It did in my case. After filling out a case with the BBB in Lynchburg, VA., I talked to Genworth representative Katherine Lyles on February 16, 2021. She indicated that during their company's investigation, they maintain that "someone" uploaded a copy of my trust document(s) (i.e., Certification of trust, Medical POA) through their portal from an IP address close to where I live via my Internet provider. I still maintain that it was not me as I've had those same documents uploaded to their company for MANY YEARS. In any case, I told Kathrine Lyles that uploading of ANY trust documents SHOULD not trigger a response of issuing a letter to the insured that the insured passed away. Kathrine Lyles agreed. She said that she will be reviewing their procedures with the senior leadership at their company to make changes. I indicated that they should make a call to the insurer first as the letter generated panic thinking that someone stole my personal/private information. Should anyone decide to take out a LTC policy with Genworth they should mention this incident and VERIFY that a similar action will not generate a letter to the insured that they have passed away and subsequently asking for a death certificate. I would recommend going elsewhere for an LTC policy anyway as there are now "hybrid" LTC/Life Insurance policies that one can buy where you will not lose all of the money spent on a the premiums in the event of death of the insured.

    I never received the 2022 bill for my wife's life insurance Policy. I called the customer support…read moreline at this "company"(888-325-5433) for the bill and I spoke with an inept little boy who had no clue how to help. On my own iniative I got the address to make the payment (PO Box 740118 cincinnati, OH 45274-0118) and mailed the check to these losers. The check was never cashed. 2 months later I paid it a second time on line after over a dozen unsuccessful attempts to register on to their worthless on line system. I made several calls to these losers to get help with their broken system. No one EVER answered the phone. I left many messages but no one ever returned my call. I suspect they are insolvent and have few remaining employees. They have a C rating from AM Best- the lowest rating I have ever seen from AM Best- STAY AWAY from this loser Company. They are probably broke, uncooperative,unknowledgeable, refuse to send renewal bills, and almost certainly will not be able to pay claims. The insurance department needs to shut them done to protect the public.

    Brian Noegel's Blue Ridge Insurance - autoinsurance - Updated August 2026

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