Always record a full video walk-around before leaving with your rental. I pointed out damage on my…read morevehicle to the Enterprise/Alamo employee at pickup, but they didn't mark it down in their system. When I returned the car, they tried to hold me responsible for the exact same damage I had shown them earlier. Thankfully, I had a time-stamped video that proved the damage was already there. Without that, I would've been charged for something I didn't do. This experience was extremely frustrating, and it shows the company needs a more reliable and transparent check-in/check-out process--one that protects the customer, not just the branch. Renters shouldn't have to rely on their own evidence to avoid false claims. It felt like the burden of proof was on me instead of on their inspection system. If you rent from here, document everything. It can save you from a headache.

After 2 days, I am finally getting a car. I'm in Youngsville, La. I get here and he's at lunch. So,…read moreI have to wait 20 minutes in the sun for him to get back. He's back from lunch and he checked me in, but now I can't get the car until he checks everyone in. I'm waiting again. I've been here 50 minutes. I'm glad I got here when I did because the guy at the counter had a reservation and they have no cars to put him in. I'm still waiting, only one person left to check in and hopefully I can leave this god forsaken place. I won't post until I get in the car. I'm in the car. Yay. The service wasn't so bad here. PLEASE DON'T THINK THAT IF YOU HAVE A RESERVATION THAT THEY WILL HAVE A CAR FOR YOU. Don't depend on that like I did. I will buy another car before I have to deal with enterprise again. The only positive is the vehicle I am in is nice and clean, so thanks for that.

As an Executive member I am supposed to have a guaranteed vehicle of my choice waiting for me as…read morelong as I give a 24 hour notice. Well I did this here in Lafayette and was told all they have is a mini van. NO THANKS! This is ridiculous and as an Executive member I expect to be treated better than this! Ended up using Budget for the SUV I needed. Think twice before renting here!

I flew in to this location. I'm a Emerald Elite member. No cars were available for a reservation I…read moremade 2 weeks before me coming . The lady at the counter told me that I may get a car but it's no guarantee . She told me to come back at 7pm I may get a car . Ma'am I flew in on a plane how do I get around to meeting without a car . Very rude and very poor customer service. No Manager came out to talk to any of the customers that were waiting . I had to get a Uber to my hotel my co worker had a car a another company. This is the worst National Car Rental I've every been to .

Nobody believes 1 star reviews, so I did 2. I rented a car about a month ago not knowing exactly…read morehow long I would need it. It was suggested to me by the customer service representative from enterprise on the phone that I hold it for a week, with the option to extend. If I needed for less time, then they would only charge for the days I used. Like putting a hold on your credit card at a hotel. Only they charged me for the whole week when I only used it for 3 1/2 days. Apparently, the laws of physics regarding time and space cease to exist in enterprise rent a car, and the week is actually five days. Or it can be. When it suits them. And 3 1/2 days is actually four days, since they don't charge for half a day. Only whole days. and since four is close enough to five for hand grenades, I was charged for the whole week. I was ghosted and ignored from this point on over the phone and had to charge back on my credit card. When I picked this car up, the key was literally put into my hand directly from the previous driver, and we were both charged for that full day. I'm sure whoever picked it up out of my hand when I dropped it off was charged for that full day same as I was. And this is enterprise in general, not specific to this location, but this location is the one that kept hanging up on me and where I picked up the car in the first place and the ones who charged me incorrectly. Never, never, never again! And don't you, either!

Clarence was absolutely amazing, his ability to multitask was impressive! Working alone, he was…read moreable to serve customers, help prepare cars, answer calls and still complete transactions in a reasonable amount of time. The transaction went smooth and the vehicle I needed was available. I will definitely rent from this location again!

All of the T & J staff (in all departments) have always been very knowledgeable, courteous and have…read moregone above and beyond what I had expected, and surpassed the service I have received from other dealerships. If you have a service need Toby and/or Sadie can help and Mr. Ernest is one fine mechanic!