As an Executive member I am supposed to have a guaranteed vehicle of my choice waiting for me as long as I give a 24 hour notice. Well I did this here in Lafayette and was told all they have is a mini van. NO THANKS! This is ridiculous and as an Executive member I expect to be treated better than this! Ended up using Budget for the SUV I needed. Think twice before renting here! read more

I flew in to this location. I'm a Emerald Elite member. No cars were available for a reservation I made 2 weeks before me coming . The lady at the counter told me that I may get a car but it's no guarantee . She told me to come back at 7pm I may get a car . Ma'am I flew in on a plane how do I get around to meeting without a car . Very rude and very poor customer service. No Manager came out to talk to any of the customers that were waiting . I had to get a Uber to my hotel my co worker had a car a another company. This is the worst National Car Rental I've every been to . read more

I flew to houston to lafayette to surprise my parents for Christmas. I made a reservation a week ago. We called at 7:30am the day of our arrival sec 19 and no knee would answer the phone. We called again at 9:30am because national wAs to bring the car to the FBO. Where we landed and once again no one answered. When I arrived at the national counter the girl at counter on Sunday, dec 19 at 9:30am was extremely rude. At 10 minutes of her punching on her Computeur - She says she needed the reservation number which we gave her and then she said this reservation needs a " special code which I have to get." And she proceeds to walk away. We finally left without a car - she wasted 20 minute finding ways to not give us a car and fir what reason I do not know National this employee is costing you business and know a bad review. I WILL NEVER USE NATIONAL AGAIN. Hope mean girl at the counter is happy! read more

I have been flying all day. I had a reservation . The airport is basically empty and it has been over an hour and still no car. This is insane! read more

I left a jacket in the car upon return. By the time my plane landed in Houston, they already called me and left a message to let me know. I love this personal care! Nice work Team National at Lafayette! read more

I am having a bad experience with the lack of customer service at National both on the toll free number and the local office. Tuesday morning I found that I had a flat tire when leaving the hotel to go to a meeting. Luckily I was able to catch a ride to the all day business meeting. When back at the hotel I find that there is no spare, instead the KIA comes with an air pump that plugs into the cigarette lighter. When I was able to add air to the tire I call the 888 number to let them know that I wanted to swap out the car at the airport 5 miles away from the hotel. I was told that if I drove to the airport that they would have to give me another car. There was no doubt about that promise. I decide to miss a group business dinner so I can get this out of the way When I try to return the car I was told that they had no other car for me and that I should take the car to the local Firestone store to get the tire patched. When hearing that I lost my temper and stormed out to go back and retrieve the car with the leaking tire. I decided to call the 888 number again to tell them what had happened but they were slow to offer solutions and were putting me on hold to figure out what to do. After a while the phone call dropped and they did not call back At this point I still have the car but don't know for sure if the tire will go flat again overnight or while I am driving. I do not have time to maintain their car for them. I am here for work at company expense and was forced to rent from National as the company travel office department thought the National was somehow better that the previous vendor. I will be complaining to the travel agent and our company travel office for my treatment and lack of resolution. RA#539316008. read more

The staff at the Lafayette National Car Rental is exceptional. They will go out of there way to assure you have the best customer service available!! I could not have asked for a better car rental experience!! read more

Always have a great experience with this office. I'm usually at the counter less than 5 minutes and I'm off to pick up my car. When I drop the car off it's even faster. Never any problems. Thanks! read more

I had an excellent experience with the National office at the airport in Lafayette, LA. Great service! Fast response! Car was ready and waiting. I would use them again. Check in was a breeze. Nice job National. read more