Bill's Auto Clinic repaired the truck that we haul our camper with when we were vacationing in the…read morearea for the 4th of July. The transmission was slipping, and we couldn't keep fluid in it. It was also stalling when idling. We left a message at the shop on Sunday and got a call back first thing Monday morning from Gordy. The shop wasn't technically open Monday because they were to be closed for the holiday that day, too, but Gordy was in anyhow. He had us come in so that he could take a look at our vehicle and take it for a test drive. We originally thought we'd have to have the trans rebuilt, but after Gordy inspected and drove it, he thought the only thing wrong was the transmission cooling lines. He said he couldn't be 100% sure about that until he got into it, but he assured us that even if they did have to rebuild the trans, they would be done in time for us to head home Friday as planned. They had the truck done and ready for us to pick up on Thursday. Gordy's feeling that it was the lines and not the trans itself was right. They also found that the fuel filter was clogged, which was causing the stalling, and they replaced that as well. All was good with the truck to take us back home to Ohio. When we first got there, I was a bit apprehensive about having them work on our truck because of the shop's appearance. Let's just say it's not a chain repair shop, and it has a very "homey" feel! But Gordy and Bill were straightforward and down to earth, and I wouldn't hesitate to recommend them. When we dropped the truck off, we chatted with Gordy for quite some time. (Our ride took a while to get there, so Gordy even offered take us where we needed to go.) During our conversation, we learned that Bill has had that shop for 40-some years and Gordy has worked with him for many of those, so these guys have a lot of experience. Plus, when we picked up the truck, Bill offered our dog a biscuit, so a couple more points there!

We were on vacation in Petoskey and my car was leaking what I thought was a transmission fluid. Of…read morecourse I feared the worst. I took it to Bill's first think on Monday morning and explained my situation. He was kind enough get me right in and found that it wasn't transmission fluid at all, but coolant leaking from a cracked plastic Tee in the heater hose. He went out of his way to diagnose and repair my car and had me back on the road in no time. He said he knows how it is to be on vacation, have your car break down in a place with which you're not familiar or know who to trust. I really appreciated it.

Amazing business! I had an emergency tire problem on a solo trip. They not only had my tire in…read morestock but were able to replace it and get me back up and running the same day! Everyone I talked to was friendly and helpful. Highly recommend! Thank you

Any time I have more than 1 thing needing fixed, they have problems with it all getting done…read more Nice guys, just not much follow through on repairs. I am going to try Indian River Sports Center.

We service all our cars here and love them. Reliable and honest every time. Switched from another…read moreservice provider and have never looked back

Our daughter has a one owner 2004 BMW, 6 series convertible. At 50,000 miles she needed a new…read moretransmission. $8,000. later her car is drivable but the odometer is broken and not fixable according to BMW dealer. Brakes at the Bay will not discuss or return calls to resolve this serious problem. They have permanently damaged this car and refuse to take responsibility. Avoid this business.

Junior picked up my 2014 GMC Sierra on May 2nd, 2024, for transmission repairs. Jr. picked from my…read moreDad's shop locally in Cheboygan, and I provided a $2,000 deposit in the form of a cashier's check. He said my truck will be done in a couple weeks. That was not the case. However, Jr. consistently provided excuses and runarounds, delaying completion. Despite numerous attempts to contact him, I had to reach out to the building owner to get his attention. On June 24th, 2024, Jr. informed me that the truck was ready, but upon pickup, he requested an additional $1,000. Which I reluctantly paid, but soon discovered the transmission was malfunctioning and didn't have 5th or 6th gear nor over drive. After dropping off the rental car the same day I picked my truck up, I had returned the truck agian to Jr. on June 25th for re-repair as the trans was over heating. He said he'll get it fixed and need programming. Ontop of that, the trans was leaking trans fluid. Following continued delays and unreturned calls, I finally received the truck back on September 11th, only to experience another breakdown, trans over heated past 290 degrees and I lost all gears and reverse, i had my children with me, they were terrified. Jr. promised to rectify the issues but failed to deliver. I've lost significant time and finances due to Jr.'s incompetence, spending over $3,900 on rental vehicles. I've requested my truck to be towed to Main Street Tire and Brake for proper repairs with my $3,000 in cash as deposit to Main Street and Junior has yet to follow through. Due to Superior Transmission's failure to deliver, I'm pursuing legal action against Junior and Superior Transmission. Please stay away from this business.

Had them change the ring and pinion in my Jeep Wrangler plus shocks and brakes…read more Unbelievable service and quality workmanship Even delivered the vehicle for me when I hand trouble getting a ride to their location Highly recommend Jeff

I cannot express my appreciation enough for Bayview and Eric. I had a problem with my vehicle and…read moreEric was able to schedule a repair within a couple of days. Not only that, Eric diagnosed my car within 45 minutes and had me back in the road in a couple of hours. I would highly recommend Bayview and Eric. Thank you for doing such a great job on my car. It truly runs like new! I appreciate you!

We needed to have some work done on our RV. Called around the area, and Bay View Car Care was…read morerecommended. We worked with Ron Schrier. He was a BIG help and very easy to work with. They accommodated us on short notice and fixed our problem. We did not feel they over charged us for their work. We would certainly work with Ron again and we recommend him for sure! Thanks Ron!

I had an intermittent problem with the car not starting. I called Alpine Auto Repair and was told…read morethey were booked out for two weeks. I had it towed in anyway. They were able to trouble shoot and diagnose the issue in less than a week. Even though they didn't have the part in stock (supply chain issues - not on them) I was still able to get the vehicle back well under the original 2-week estimate for getting it into the shop. All along they kept me informed and updated on the work. I am extremely pleased with this place.

Don't use Affordable Auto Repair in Gaylord!!! June 2025: I…read morebrought my truck in for a tune-up because it was running rough. They replaced the spark plugs, but during that process they damaged the valve covers. About 10 months later, the damage led to an oil leak. I had my trusted mechanic downstate look at it, and he told me the valve covers had clearly been damaged during that original service and recommended I request a refund. April 2026: I returned to the shop and showed the owner, Diana, the faulty parts. At that time, she acknowledged the issue and said she believed we deserved some money back for the mistake. May 2026: When we followed up, we spoke with Pat (the owner), and the conversation went completely differently. Pat immediately became confrontational and started yelling, saying he "don't give refund checks." Instead, he expected us to drive the truck 250 miles--while it's leaking oil--so he could fix the problem he created himself. The attitude and lack of professionalism were honestly shocking. Mistakes can happen, but how a business handles them matters. Between the poor workmanship and the way we were treated afterward, I would not recommend this shop.

My air conditioning compressor died on the drive to Petoskey for a little vacation. I was a…read moresomewhat panicked because I knew I had no way to fix our minivan when I was away from home. And it wasn't drivable. Anthony was willing and able to get us right in (within 30 minutes of calling him). He ordered the parts that afternoon and had our van fixed in less than two days. The cost was reasonable and was what I expected (having done this repair myself on other cars). He was conscientious and professional, and his communication was outstanding. He provided regular updates each step of the process so I was never wondering what was happening. He has recently taken over this business so the older reviews are not relevant. I would highly recommend M&M Service, and Anthony, for your repair needs.

Imagine this: you're on a drive up M-119 through the 'Tunnel of Trees,' and it's a Saturday…read moreafternoon. Your peaceful holiday becomes nightmarish as your check engine light comes on. The car starts shuddering and doesn't want to leave second gear. The engine may or may not turn over. The nearest service station is 10 miles away, down a winding road with narrow shoulders and a speed limit of 25 mph, without the rain pouring down. Baby decides now is also a great time to start crying and get a cold. Welcome to my experience this past September weekend. What should have been a restful communion with the outdoors in Northern Michigan turned into a harrowing, stressful time. After AAA towed my car to dry out at the hotel, and I left my husband to comfort the baby, I took my limping vehicle into town in search of anyone who might diagnose the OED 2 code. I didn't have the handheld reader with me and I direly needed to know whether my car's check engine light was the result of something minor -- say, a misfiring piston -- or something serious to justify staying another night in town. I came upon M&M Services after driving slowly to get an oil change elsewhere. Their Open sign glowed like a beacon. I pulled in to find a young man in the office, one bay occupied with the garage door down, and their hours boldly displaying they were open for another hour yet. Prayers for resolution answered? I explained my situation and asked if he could hook my car up to a OED reader. Advanced Auto Parts, Napa, Carquest, and other car parts stores with complementary reader services all shut an hour and a half before. There wasn't a dealership in Petoskey or Harbour Springs to help, and I couldn't trust taking the car an hour away into Traverse City. M&M had every ability to help ease my mind. "Are you from around here?" asked the kid. "No, I'm on vacation. We drove up. I am in a tight situation," I said. I should have shut my trap and nodded. "Can't help you." What?! You're open. You have a mechanic. I am not asking for anything untoward, I could hook the cable up to the OED2 port myself for all it mattered. He gave me the most uncaring look and went back to his desk, staring off into space. You are an auto shop. You are open. There are no other customers and I showed up an hour before the stated closing time. No one was working on a vehicle. It was a very simple request I was willing to pay for, if only to get a better idea of the diagnostic code. It turned out to be Cylinder 1 misfiring due to water getting into it, a simple fix by removing the spark plug. I found that out at O'Reilly's in Detroit -- something that took literally about 8 seconds to read. The non-existent customer service during a small crisis was disgusting.

Insanely rude when talking over the phone trying to get my car in for a repair. Never trying to…read moreget help from Jerry's again.

I had a few problems with my car. Brian took care of everything and even saved me some money. I…read morewould highly recommend this garage.

02/20/2016 I happened to be right at an oil change interval and made an appointment with Brown…read moreMotors - yes, I live in Rochester, but again, traveling and being very adamant abut servicing my vehicles I had to get the oil change done along with a couple other items. The Service Department is great and the Parts Department is the best in the business - I can say that because I have been to Brown Motors before. The professionalism and attention to detail, the service follow up right before you leave and after - awesome! I deal with a few dealerships near me in Rochester and honestly, they could learn a great deal about customer service from this small town dealership called; "Brown Motors!" Even while waiting for the work to be done I happened to walk around the Chrysler/Jeep/Dodge/Ram side and every sales member said hello - it's nice to know that customer service and friendliness still exist.

They had my vehicle for 3 days to fix recall issues and didn't even wash it. Then I noticed a…read morecouple little dings in passenger side and back of mirror u had no dings in it at all. I've been so careful to never get a dent in my explorer. My husband days probably while they had it on hoistbor parked in the lot. I'm not happy at all.