I bought my second Audi from Fletch's a couple of weeks ago. The first one was in 2019. The process…read morefor buying the first one AND the second one, couldn't have been easier! These two purchases are probably the smoothest car purchases in the last 20 years. I worked with Christy in both cases. Thank you Christy! I definitely recommend Fletch's for a terrific Audi buying experience!

Have a Chevrolet, the fuel pump went bad. The service manager gave me an estimate of $1800 . I…read morewound up fixing it myself $90. Later ran into the same guy in church and told him I got it fixed by myself and that I found out there was a recall and he could've fixed it on the recall for free. He responded he knew that and didt tell me it was a recall because I had a Chevy and they were a GMC dealership! He didn't even have the courtesy to send me to the Chevy dealership. He supposed to be decon.

Will forever make the drive from Traverse City to here instead of going to Fox. They want your…read morevehicle on the road not your money. They will do it right the first time.

From the owner: As a trusted Ford dealership in Charlevoix, MI, Jim Riehl's Friendly Ford of Charlevoix is…read morededicated to delivering a truly customer-first experience. Whether you're shopping for a new or used Ford, exploring flexible auto financing, or scheduling expert vehicle maintenance, our team is here to help every step of the way. Visit us today to experience the Friendly Ford difference--schedule a test drive online or stop by our showroom to learn more about our latest Ford offers.

Do not trust bishop gmc…read more Sales Consultants, and Management is extremely disrespectful to local customers. Please see attached photos for review.

Not impressed. I…read morethought I would help out by dealing with the "local guy"...lots more options in larger areas like Gaylord, Petoskey, and Traverse City, but, silly me, here I went. GM employee deal, so the price is the same everywhere....just thought I was helping out the local economy. They totally bobbled the ordering process; only communication during the waiting for build and delivery was from me to them. Delivering sales person had no idea on truck and features; had to keep calling in service. Vehicle prep was 'ok', but not great. 13 months later...not a call, not a contact...nothing. I bought the 2nd most expensive vehicle in the store, paid cash (maybe that was part of the problem...no financing kick-back?), but not so much as a follow up. Nothing. Brought ANOTHER vehicle for service....found a lug nut on my driveway 2 days later after their tire rotation. Others were loose and about to fall off. Emails to Tom, the owner....not so much as a grunt in response. Thank goodness for Mandy in write up. It's absolutely, positively clear that I care more about dealing with "the local guy" then they do about taking care of a customer. Dexter the store dog cares INFINITELY more about the customers here than the management does.

I purchased my car back in 2020 from this dealership, what a great experience! Took it in yesterday…read morefor routine maintenance, Justin was very knowledgeable,explaining what I needed, they got the work done very timely, the car was in perfect shape when I received it back. Justin told me everything looked great, complimented me on how I've taken care of the car, and invited me back for the hundred thousand mile service. In today's busy world it's refreshing walking into a car dealership where you feel more like family than an ATM. thank you to the entire staff of Matt LaFontaine Chevrolet! Ken Haig

Lafontaine is not a dealership I recommend purchasing a vehicle from. I have purchased vehicles off…read moreFacebook marketplace and other dealerships, and those experiences were 10x better compared to the experience I had at Matt Lafontaine Automotive. When I was first looking to purchase a car, I contacted this dealership and I was stuck with an uneducated and non-communicative salesman named Shane Grove, who was incredibly useless. Do not go to Shane, he does not have people or customer service skills. Once I told Shane that I would be financing the vehicle through my credit union he was helping me less and less when it came to looking for a vehicle. I had to demand I get a new salesman due to being treated so poorly (especially after spending 26k on a car). Also, when I went to pick up the car I was told how the title was not in for the vehicle and no one at the dealership even bothered to keep me informed I was having to messaged and call them constantly just to get an update on my title because I am currently driving around with the dealerships plate instead of my own. This dealership sullied my car buying experience and I will never go back nor will I be recommending people to shop here. -10/10 car buying experience.

We bought a 2015 Dodge Ram 1500 from a dealership near Holly/Clarkston area where we live. We're up…read morethis weekend to visit our parents and had a "service electronic throttle control" error message come up when we were about 20 mins away from Gaylord. We made it home and woke up this morning to take it there first thing. They told us it was a Canadian vehicle and out of basic warranty so they can't help us and sent us away. We stopped by advanced auto parts and they sent us to upper lakes tire who actually helped us. After talking to our dealership, they said Feeny should love this kind of work since they will be getting paid from another dealership and it's warrantied work from them. We called back to speak to a manager once we talked to our dealer, and he told us the same thing. "It's a Canadian vehicle so we can't help you." They only suggestion they gave us was to go to muffler man which is closed today. Whether they could actually help us or not, they need to improve on their customer service and explaining things since they left us with no explanation of why they couldn't help us beyond the fact that they were busy.

Avoid this place like a virus! I took my Jeep Wrangler in…read morefor a simple oil change. They cracked the plastic housing and did not recognize this leading to a large loss of oil all over the highway. I had to stop and fill it up with several quarts. I then took it back to them and they fixed it but left the o ring off of the oil cap. This lead to a major loss of oil to my garage floor! Unbelievable all this over a simple oil change. Quaker state in town has never screwed up an oil change for me, I'd take my car there. FEENY will also pressure you to buy and extended warranty when buying your new car there. I did buy an extended warranty at FEENY when I purchased my new car there. I took it in and they said we can call the mopar rep but we don't think it will be covered? Why? It is expensive was their answer. Of course they are changing their tune now trying to blame it on me. Going on since January and despite multiple phone calls and talking with owner they will not honor the warranty! Also, many times I would try to make an appointment for a repair and often it would take 1-2 weeks to get an appointment! Is this because it takes 3 visits for them to do a simple repair? Is it because the cars they sell break down that much? Is it because they know I have a warranty they wish not to honor? Not sure but either way not good! Service: Fail New car Warranty:Fail Simple oil change: Fail Avoid this place like a virus!

Had an unplanned overnight in Saint Ignace due to a vehicle mechanical problem. Contacted this…read moreservice department first thing Monday morning and they got my truck in right away. They identified the problem, resolved it and had me on my way home in about 2 hours. Their prices were reasonable, people were friendly and the mechanic was very knowledgeable. Thanks for getting my truck back on the road so quickly. I appreciate it very much.

Never answer the phone. Always charge elaborate rates even when they don't even fix anything!read more

My truck had a transmission replaced and the entire bill (less a 200.00 deductible) was paid for by…read morethe extended warranty company. The service rep told me at the time of pickup that the new transmission and work was covered for 2 years. So 1 year and 6 months later I have a problem with a front wheel bearing and take it to the dealership. The wheel bearing and related items that they found were still covered under my extended warranty all with a 200.00 deductible. The service department calls me and says that I have to pay 1200.00 because the warranty company wont cover the leaking torque converter seal. No matter how I tried to explain to the service department this specific problem should be covered by the dealership, they provided several excuses blaming the extended warranty company. Service dept tells me the warranty company only covered 80% of the parts, but the warranty company said they paid 100%. Service department tells me then that the warranty company disagreed with the time it took to complete the work. When in fact the estimate the service dept sent me showed the exact same hours that the warranty company says was normal, however the dealership increased each job by 1 hour to cover the repair of the torque converter seal. No matter what common sense explanation I asked for, the service department came up with some excuse blaming the warranty company. The warranty company said all I was responsible for was the 200.00 deductible, but once they start the work I was at their mercy. All told and at the end, I was charged 898.00 for work that the dealership should have paid for. The funny thing is that the new service rep that the dealership had looked me straight in the face and told me everything was correct. I asked her how she could ethically and morally do this to people and I never received a response. I am still considering legal action against the dealership.