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    Berlin City Honda Of Portland

    Berlin City Honda Of Portland

    2.7
    (171 reviews)

    I traded in my beloved 2017 Honda crv for a brand new 2026 Honda crv and the service could not have…read morebeen any better! I drove 40 min to get there and I will most likely keep making that drive for service. The dealership was very clean, as were the restrooms. Our sales person (Steve Gendron) was very attentive and not pushy at all. Very laid back. He even called a couple weeks after my purchase to make sure I was happy with my new car and didn't have any questions. I even got the price that I wanted for my trade. I would 100% recommend Berlin City.

    Terrible service department! I have found them to be extraordinarily dishonest and untrustworthy…read more It looks like I'm going to be joining the choir with my review as many others have had similar issues with Berlin City Honda. Given how egregious my experience has been with them (on multiple occasions) I feel the need to warn others. YOU HAVE BEEN WARNED- DON'T GET YOUR CAR SERVICED HERE!! First, I have had my car, a Honda CRV, inspected by them two years in a row and they have "failed" it both times. Invariably, I'm handed a laundry list of items that MUST be fixed to pass inspection totaling several thousands of dollars. I was incredulous that the car needed this work and took it to an independent mechanic. (The car was working well and receives its recommended routine maintenance without fail.) Both times, I took it to an independent mechanic for an inspection and both times it passed without any recommended repairs. When I discussed this with the independent mechanic what Berlin City recommended and that they did not pass it, he was speechless. He told me one of the items that was listed as mandatory for passing inspection by Berlin City (I gave him the paperwork) was not actually mandatory and he was in disbelief that they suggested replacing this part as it was not needed. I should have stopped going to Berlin City at that point as it is clear that they deceive as a way to exploit their customers to make money. But I did have the car serviced last year with them and a part replaced by them. They guaranteed it for one year (told me I had a one-year warranty). Before the year was up, the check emission light came back on and I took it back in for them to look at. Turns out it was the same part that failed again. Do you think Berlin City honored their warranty? Of course not! Why might you ask? After calling for several days in a row without a response from them (when the car was still under warranty), they waited until it was just past a year to call me back. At that point they told me the part was no longer under warranty! Unbelievable. These folks are as sleazy as they come. DO NOT TRUST THEM with your Honda service. They have lied/deceived me on multiple occasions!

    BMW of Westbrook

    BMW of Westbrook

    3.3
    (45 reviews)

    DO NOT BRING YOUR BMW HERE!!!! Seriously. DO NOT. I don't…read morecare if you're desperate, you WILL leave the dealership with MORE problems than when you dropped the car off. I'm an honest young man, and I can promise you that these people are just no-good. On 03/25/2026 I brought my 2010 E83 X3 in for a free recall repair. I am a mechanic myself, and I have a high level scan-tool that I use to fix my own cars. I have 100% time-stamped proof that the car had zero BSD-related codes before going in for the recall repair. The only codes it had were for an unplugged Eccentric Shaft Sensor that was causing the car to idle awkwardly if it was plugged in. The car is ready, recall repair "went well" they said. I get 5 minutes away from the dealership in my car and THREE brand-new error codes I've never seen before pop up on my scanner. They were BSD faults, meaning the communication between the Engine Computer and the electric Coolant Pump/Oil Level Sensor/Alternator was somehow disturbed or damaged. THE TECHNICIAN WOULD HAVE HAD TO REMOVE 2 of those parts to complete the recall, because in my case, they HAD TO remove the oil pan to find broken bolts from the recall problem. I messaged their Service Manager/Advisor. I don't have anything against the guy, I just want this shirking-off and blameless demeanor solved. Me: "Hey, I have 3 new codes. Any way the technician maybe forgot something, or pinched a wire?" Advisor: "No. Those are completely unrelated." I really, really, REALLY regret taking his word for it. Today, 3 months later, the car is completely useless -- stemming from ONLY those BSD codes. Which, again, were incredibly likely (literally a 99.9% chance) caused by the technician performing the recall. Considering they were not there before the X3 went into the dealer for service. The 0.01% chance it wasn't their fault is just my inner mechanic and nice-guy nature trying to be fair. Let's be real, obviously it was the shop visit. You don't even need to have years of automotive repair experience to connect these dots. Earlier this week, the severe problems started with 16.0V voltage surges, caused by that BSD communication line being scrambled. I messaged the advisor and let him know that these voltage surges were causing other electronics to break, and I had to replace the alternator out-of-pocket. Then, this morning, the Coolant Pump completely gave out. Electronic Coolant Pump reading 0 RPM (it's completely dead). Car now cannot be driven or even operated for longer than 60-120 seconds without risking flash-boiling coolant, warping the cylinder head, and/or blowing the head gasket. BSD codes cause this by forcing the Pump into a default "safety" mode where it operates at 100% speed 24/7, because it's unable to receive BSD commands from the Engine Computer (DME). Over time this causes the electronics inside the pump to burn out from excessive heat, and it wears down the impeller's mechanical bearings. I messaged the Advisor again, using a bit of my own technical expertise to try and explain to him WHY and HOW this was VERY likely their fault. I wasn't rude at all, I was just straight to the point and technical in my analysis/explanation. I even thanked him several times for speaking with me and even considering taking a look at the car again. Well, now they're "not making any promises" and are only willing to look at it. Which means they need to "investigate themselves" to see if these problems were caused by the recall repair. I live a 3-hour drive away in the mountains near Sugarloaf. No way I'm towing the car 150 miles to have them act blameless and charge me up the wazoo. WE ALL KNOW what "Investigate" means. They have a bias and self-interest, just like any other business. You'll get this impression from reading the other reviews targeted at the service department. There is absolutely NO WAY they're going to fix this for me without trying to charge me some exorbitant amount, claiming the problems are somehow "unrelated". It's not rocket science. They want money.

    In August, 2025,I attempted to purchase a BMW M2 from BMW of Westbrook (Bill Dodge Auto Group). The…read moredealership provided me with a signed build sheet and confirmed the order. I also provided my payment information for the deposit. The next day, I was told that the order could not be processed unless I added a $2,600 option. This requirement was not enforced by BMW's official configurator or the dealer's system, and neither the sales representative nor management flagged it when approving the build. When I asked the dealership to honor the agreement or absorb the additional cost, they declined, offering only to cover part of the sales tax. I filed complaints with the Better Business Bureau and the Maine Attorney General's office. The AG noted they could not mediate since the transaction did not complete, but they have forwarded the matter to the FTC for review. While this particular issue no longer appears with the 2026 BMW configurator, my experience with the dealership was disappointing. Even with signed paperwork, written confirmation, and my payment details on file, they would not stand behind the agreement. I believe they engaged in unfair trade practices. I encourage future buyers to proceed cautiously and confirm all build requirements in advance.

    Auto Sound - stereo_installation - Updated July 2026

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