Worked with Jackie to reserve a convertible for my son graduation parade. There were none to be…read morefound. With the clock ticking, less than 24 hours until the parade Jackie found convertible at the Atalanta Airport. He was willing to drive down to the airport pick up the car and drive back to the Woodstock location. That is well over 150 mile and more than 3 hours in car. That was to help my son have a special graduation. We are talking doing all this for a one day rental. Jackie went way over and beyond. Not many would go to lengths he was willing to go. If I owned a business, I would hire him now! Avis you have some special employee. Thank You Jackie LBP

I would like to write a good review but just can't. When I picked up the car, it was dirty, and…read morethe registration expired the next day. So I had to go straighten that out which took just about a whole day. Two weeks later, they charged my account three times in 4 days for one weeks rental. That's $429, 3 times! To say the least, this is a nightmare that hasn't been resolved. They have to investigate and i won't get my money back until after they finish their investigation. Not an easy rental....... many problems.

My husband and I went today at 11:20am to pick up our rental car at Hertz at 9379 Highway 92 in…read moreWoodstock, Georgia. Our experience was shocking and definitely not one that I expected. My husband had originally made the reservation through Expedia. We were trying to add myself as one of the drivers when we picked up the rental vehicle. We were told by Hertz manager trainee named , Y'Darius Hampton, it would be $15 extra a day unless we were gold members. I then asked how do we become gold members and Mr. Hampton told us we would have to sign up online on the Hertz app. I told him that we would go and sign up online. Mr. Hampton then stated that the gold membership would not apply to this reservation. I asked why, and Mr. Hampton said it was because the reservation had already been made previously without the gold membership. My husband then asked Mr. Hampton why we couldn't add a gold membership number to a previous reservation. Mr. Hampton replied that it's tricky and it wouldn't be easy to do, but that there was a work around that he thought he could do. My husband also asked if we should make another reservation using the gold membership number and Mr Mr. Hampton said that he didn't recommended it as the reservation is not guaranteed to come through or that they would have the vehicle that we had originally requested. My husband went ahead and tried to do that while Mr. Hampton was doing something else, but it didn't allow a gold membership number to be put on Expedia when making a reservation. We back reservations all the time through Delta and other places and they allow you to put numbers on. I'm not sure why Hertz does not. To add insult to injury already, we were told that we were going to have to drive a lesser vehicle called a Chevy Trax that wasn't even the same size but for the same price as the Nissan rogue. ??? We had originally reserved a Nissan Rogue through Expedia as we needed that size to travel in. It's even in a different size category than the Chevy Trax. We are headed to a funeral in Tulsa, Oklahoma, later today and we need space in a larger vehicle to transport things needed for the funeral. We were told that the Nissan Rogue would not be ready as it was needing an oil change. However, when we drove around the Hertz building, there was a pistachio colored Nissan rogue, just sitting around the building with all the other cars that look like they were for rent. And finally, Mr. Hampton then told us that he couldn't figure out the workaround to add our gold membership to the reservation. He blamed Expedia and it was a third-party situation that they could not fix. Hopefully, you can understand our frustration and challenges. We are in a tough situation already as it is with having to go to a funeral, but then to have this happen as well? We are now having to scramble to get another vehicle. Hertz didn't even try to go the extra mile and find another vehicle for us somewhere else. They just gave us their card when we asked for it and said have a great day! I would not expect this type of Customer service in 2026. ESPECIALLY, not in Woodstock, Georgia. Maybe in Atlanta yes but not Woodstock. At 11:50 Hertz called and told my husband that there was all of a sudden a midsize vehicle that became available. We're at home at this time and we've already and just made a reservation with Enterprise Rent A Car. It's $40 more than it was with Hertz, but it's not worth the additional challenges that Hertz gave us. It's also rather amazing that in just 20 minutes of vehicle became available. We work hard for our money and spend it wisely. Our time is valuable and we are loyal to companies that do us right. I'm truly disappointed in the Customer service that Hertz offered today. I truly hope you can do better moving forward for other customers.

After more than a year and a half after my last rental Hertz called me to let me know I owed them…read more$1400 for damages to the vehicle. I informed them that I had the loss damage waiver on the vehicle and shouldn't they take care of it. The representative told me that they had a data breach and it was not showing, and asked me if I could prove that. I sent her a copy of the rental agreement, and instead of fixing the problem told me that they would take it under consideration and forward the document to a manager. What a dump. Save your self the headache. There's a reason this place declared bankruptcy and it is getting sued all the time.

If I can rate a negative rating, I would. They charged me for damages I did not make. Long story…read moreshort, My car was being worked on and I needed a rental during this time. Enterprise did not give me the car I was promised. Instead gave me a much bigger vehicle causing me to buy extra insurance each day. They said they should have a smaller car within a couple days and I can switch it out. After 4 days of driving it, (obviously not getting a smaller vehicle) I felt comfortable enough to take the extra insurance off. This was a Friday. The vehicle sat in my driveway all weekend. I drove it to work Monday and back. Then Tuesday, my car was ready. I drove to where my car was being worked on. I left the key with the collision place and drove my car home. I get a call that evening from a very rude girl telling me I damaged the rental. I did not! They accused me of damages I did not make and charged me $1690 to fix it. I did not have proof, so I could not fight it. They asked if I had photos... why would I have photos. Had I known this was going to happen, I would have taken photo's every day.

Still waiting as I have not yet completed my usage even the Geico seems to have an issue with how…read morelong All Tech Collision is taking. The employees were helpful.

I had an extremely disappointing experience at this Enterprise location. I made it very clear in…read moreadvance that I would be dropping my vehicle off at a body shop and would need an SUV as my rental. Despite that, when I arrived they did not have the vehicle type that had been requested and confirmed. To make matters worse, after being unable to provide the rental I needed, the staff refused to take me back home, even though I live only about 15 minutes away. I was left scrambling to find my own transportation after relying on them to fulfill the reservation. The lack of preparation, poor customer service, and unwillingness to help a customer after failing to honor a reservation made for a very frustrating experience. I will not be returning to this location and would not recommend it to others.

This car rental location is the absolute worst. I've rented from here 3 times hoping service would…read morechange. The service is awful, it's under staffed, the cars are old ..... and there is ALWAYS an issue. Don't rent from here... even if the location is convenient. Terrible. (This is my first review ever)

It was easy to find the location because the rental is INSIDE of the dealership! They took the cars…read morestraight from the lot to rent it out to you. I had Nissan Rogue (SUV) with less than one hundred miles on it for the price of a compact car.

From the owner: * We rent exclusively late-model Nissan cars * Each car is…read morelow-mileage, dependable and maintained on site by the professionals in our Service Department. * Competitive rates * We also offer discounted Weekend and Holiday Rates * Unlimited mileage for one or more day rental * Great a Rent-to-Buy Discount Program for renters looking to purchase a vehicle

Very friendly employees. It's a very convenient location within walking distance of many…read moredealerships at the Barrett Pkwy area in Kennesaw. It is a real pain they are only open during traditional work hours, however, because I wanted my adult son to be a driver on the rental agreement. They would not accept a copy of his driver's license. He had to be there in person. This is a real pain. The main reason I rented a car while mine was being repaired was so he had a car to drive to work. Now, his father is having to drive him or he has to take an Uber because he does not get off work until 6 PM. We need a rental company open until 8PM for people with Retail work hours. And I'm not coming at 8AM before he goes to work. Maybe an online Zoom method or something, but the service needs to be improved in this regard.*UPDATED REVIEW*

Don't waste your time going here. They never have the ideal vehicle even if you book ahead, and…read morethey look at you like you're crazy when you want a specific type of vehicle. I highly don't recommend. There are so many other locations that have better vehicles and better customer service.

I used Dollar Rent A Car on my last trip. The workers are rude. They do not explain things to you…read more I was charged 250.00 for a lost key that was not lost.

I used the one at the airport. Took down payment and when I went to get car I was refused. My debit…read morecard had sufficient funds and was a Visa. Had all i.d. and was never asked to see it. Just turned me away. My refund was never given either. I was out the 256 bucks I put down. Said it was because " I didn't cancel my reservation". I was turned down dummies!!! Worst ever...go elsewhere.

What a GREAT experience we had with Southern Auto Brokers. They were so well informed. Gave us a…read moregreat deal and we were able to trade in our Mazada. Test drove the Toyota Highlander and LOVED it! They explained very thing in detail, and there was no pressure - like we experienced at other dealerships. Would definitely recommend!!

My wife and I have purchased 3 vehicles from SAB. We have…read morebeen very satisfied with the customer service and inventory. Check them out ! Family owned and operated !