Reserved a standard SUV on-line - for $500.36. Got to the rental store and received a large SUV, a…read more2016 Traverse, with under 10K miles. The employee was inquisitive about where exactly we were going in Florida, and that made my wife nervous. It had no BT for my phone to connect, and the Sirius kept trying to advertise itself. Returned the SUV on Sunday morning at 10 AM, as I had indicated on the reservation on-line. The lot was FULL. I left the keys in the drop box since they were not open until 12 PM. No agent contacted me other than the email I received several days later indicating what the charge would be. Some cans of dog food and a plastic container of dry dog food were inadvertently left in the back seat. (No dogs were traveling with us on our trip.) No person bothered to call me about the dog food, so I guess the cleaners kept it for their dogs. My credit card was charged a different amount, so I contacted them via email to ascertain why the amount was more than what was on their web site. Still have not had a reply about that. In the bottom of several of the cup holders was a sticky or greasy substance, indicating they were not cleaned as thoroughly as they could have been. Inside the windshield on the driver's side were gnats that had been squashed but never cleaned off the glass. Also, there were circles where previous renters had attached GPS, radar detectors or other electronic devices. Everything else performed satisfactorily.

I rented a car from this branch through an arrangement made by my insurance company while my own…read morevehicle was being repaired. The initial pickup process was smooth, efficient, and pleasant. The staff got me on the road quickly, and my first impression was positive. What I expected to be a short rental eventually turned into more than a month because of delays in repairing my car. During that extended rental period, I began receiving an oil change reminder every time I started the vehicle. The constant notification became frustrating, so I brought the car back to the rental branch. I was simply told to continue driving it until it reached a certain mileage, which didn't really resolve the inconvenience. Later, I was instructed to take the rental car to Mavis for maintenance myself. While I understand that routine maintenance is necessary, I didn't feel that responsibility should have fallen on the customer. It took time out of my day, and I wasn't happy about having to handle it. After I returned the vehicle, my final balance was charged correctly, but I never received a receipt, which I needed to submit to my insurance company for reimbursement. I made multiple phone calls and spent a considerable amount of time waiting on hold, simply trying to obtain a copy of the receipt. What should have been a simple request became unnecessarily difficult. Overall, my experience was disappointing. While the pickup process started off well, the customer service throughout the remainder of the rental did not meet my expectations. The staff often seemed overwhelmed and too busy to provide timely assistance. With better communication, more proactive customer support, and improved follow-up, the overall experience could have been much better.

Horrible location. The guy behind the counter was rude to the male customer in front of me who…read moreasked him for a phone numbet so when I asked a question about the deposit and questioned the amount he said I was rude to him and cancelled my reservation leaving me stranded. The customer in front of me was extremely rude but because I was female he took it out on me. He didn't even respond to the guy who was very rude to him. All the bad reviews about the counter staff here are correct. Believe them!!!!

The customer service at this location is exceptional!!!!…read moreDylan, Nate, and Donald were ALL extremely helpful, polite and accommodating. I would suggest this location in Duluth, GA as your first choice for a rent-a-car. Dylan is willing to go the extra mile and does! He listens and understands exactly what you need at the exact moment. Nate smiles as soon as you come in the door and goes above and beyond your expectations. Donald was the last staff member to assist and mirrored the same customer service as the other staff members. He walks with you to your rental vehicle, opens your door, and makes sure you are completely satisfied before you leave the establishment. In closing, the collective efforts of Dylan, Nate, and Donald created a highly positive and accommodating experience!!!!

Purchased several years ago. Have had service done there also. Always courteous and helpful.read more

We traveled over three hours to visit Infiniti of Gwinnett after finding a vehicle advertised…read moreonline that we were interested in purchasing. Unfortunately, upon arrival, we were informed that there had been an error in the system and the vehicle that was advertised was not actually available for sale. To the dealership's credit, the staff was professional, courteous, and apologetic about the situation. They also offered to discuss pricing and potentially negotiate on another vehicle. However, we were not interested in purchasing a different car, we made the trip specifically to view and potentially purchase the vehicle that had been advertised online. The dealership itself was clean, beautiful, and well-maintained, and the customer service we received was positive. However, traveling more than three hours based on inaccurate online inventory was frustrating and left us disappointed. While we appreciate the staff's professionalism, the error ultimately put a bad taste in our mouths and made for a very disappointing experience. I would encourage the dealership to ensure its online inventory is accurate so that future customers do not make a long trip based on incorrect information.

I'm working with several locations of AVIS rental for corporate contract, and this location is THE…read moreworst of all. Does not answer phone calls, and if they do after many tries, they put me on hold for average of 15~20 minutes and just hangs up the phone. I call them back since my hold was disconnected, and they get angry, telling me there are customers they have to deal with in front of them. I did not rush them, and just waited on hold as they told me to do so, but it doesn't matter to them. After spending few hours just to talk to them, I finally get to make a request a copy of an rental agreement, which took less than a minute. Manager tells me that he will send me a copy, then ignores all the calls and texts afterwards without sending me the copy. This happened several times and I'm not going to call or have business with them again from now on.

They should shut this place down , booked in advance two months ago , as I was pulling up the lady…read moretold me they didn't have my SUV selection . Mind you this is peak holiday travel and now I'm without a reservation to travel . The customer service here was horrible , unprofessional and no one attempted to find solutions , even though there was a perfect solution there . I used to be an avid Avis user but I'm changing my provider . Shut this store down and don't rehire the people working there . I saw a customer who was being polite about his situation and got attitude from the lady working there .

The rented me the most raggedy car they could find. Smelled like smoke and interior was ripped up…read moreand so much was broken in the vehicle. The associate help me also had a horrible attitude. Corporate needs to give this location a performance review and audit.

Very poor customer service. On Monday, 9/9/2024 , The vehicle pickup was prearranged via…read moreProgressive Insurance the week before. My encounter with the assistant manager at the Enterprise location of 3050 Satellite Blvd, Duluth was very, very poor. The Assistant Manager customer service at this location was dry and unfriendly. In my opinion I was not treated as a valued customer. In light of the vehicle reservations being established days earlier, I waited nearly 45 minutes after my initial check in at the counter with the assistant manager. He failed to provide me with an update about the delay, it wasn't until I inquired about the delay that he responded saying it will be 5 minutes, during this time I witnessed at least 3 customers come in a pick up vehicles. I inquired again several minutes later about the continued delay and was told the vehicle was being cleaned. Several minutes later I was presented a Nissan midsize vehicle, the interior looked as though someone had blew their nose over the seats and it was left to dry. I pointed this out and was told that the vehicles were detailed however, it was clear to me not much effort was made to provide me with a clean vehicle. After pointing out the condition of the car, I was eventually provided with a minivan. Overall the customer service at this location was poor. I would not recommend this store to anyone. The only saving grace for this location was the intern named Sarah. She should be manager

We had better luck with Hertz then Enterprise. Thank you to Hertz for making things easier.read more

HORRIBLE!!! Made reservation and when I got there was told they had no cars and to bad. I asked…read morethem to call other locations for availability and she said no. I could call or go to other locations. That means paying for a ride share to another location and absolutely rids snarky worthless lady behind the desk. First time using them and the last. Going back to the company in green.

I always rent from this location. The customer service has been great. They will pick you up and…read moredrop you off if need be. Always get good cars, my last two rentals were fully loaded Chevy Impala and Ford Edge. I used to rent from Enterprise, but always found their location and cars to be trashy. Now I have status with Hertz and I get to select any car I want!

I had and reservation for a rental through my insurance being that my car was in shoppe from…read moreaccident. I was never notified of deposit which is fine but had I known upfront I could have prepared. Well my card was inactive my husband which is on the same acct was not allowed to use his CC ( this is what the hertz man said) I was stuck there until my husband was able to come get me, non the less did I mention I was stuck carrying a car seat and 2 bags. Well once he came I called insurance had reservation switched to enterprise and guess what I have a rental with no issues. Went to enterprise told them what was going on and my experience I just had at hertz. The man said no worries we will take care of you. And they did. Kudos to enterprise at Honda collision center. As for hertz I'm disappointed I've been renting with you guys for YEARS!

Another horrible experience. The day before my pickup I went…read moreup there to the Norcross location to make sure my rental was confirmed as I never received a call. There I was told the young man called at 7:45am...lies...no one called... and why would you call that early...they just laughed. I went back rental day at 1pm...my pick up time was 12pm...I was told the car for me had a crack in the windshield...I only needed to wait 20 or 30 minutes more... Again no call... They are not busy and refuse to answer the phone. I had to go back up there...I did not get a car until 4pm...and with a Crack in the windshield. 1/4 tank of gas...I was asked if I wanted it like that or to have it filled up...unreal... They give you the cheapest cars for full price points or payment... No apologies or concession for this and no concern for the lateness.

Monique was so nice, courteous, and overall really pleasant. I've been having a fiasco of time…read moretrying to get a car through my car warranty company. And getting a car at this location (albeit a little odd) the experience was A1. The dealership called over and arranged a car pickup from Enterprise. The car was ready at the arranged time, cleaned, and a walk around. I received a red Toyota Corolla. It's clean, fully gassed, low mileage.