Kim Kellam , my service advisor, was tireless in finding the most economical solution to the door…read morehandle/keyless entry issues with my 2019 Kia Niro. I also appreciated that I could arrange same day diagnostic instead of having to leave my car there. As an extra bonus, the waiting area was pleasant and stocked with snacks and drinks.

Kelly is amazing. Shoutout to him. There is a reason why is has the best salesman award for Sept…read more2025 and October 2025 and I hope he also gets it for Nov 2025. He was amazing and patient explaining all the details and his help made me make my decision quicker. He has also been responsive after the sales and sent me a hand written card which was a sweet gesture. If you are ever looking for a Kia, this is the best dealership to be. Everyone seems very helpful but I would say ask for Kelly :)

I purchased my dream Mustang here last year. The gentleman Kielen helped me a great deal. I…read morerecently got a call from Kielen asking if I was enjoying my Mustang after purchasing it a while back. I found this to be very kind and considerate just like he was when selling me the car. He could see how badly I wanted that Mustang, and he voiced that, without pushing me on buying it. He did a wonderful job of showing me how to work the Ford app, how to ask for assistance, and has kept in touch with me regarding my Mustang. This Ford dealership does a great job with its cars and its customers, I have had zero replacements needed on my car, and have had no issues. Make sure you shop with Kielen! He is a wonderful help and extremely kind. I am glad to be a part of the Krause Ford Family!

Took my truck in for service. I called a total of 4 times to ask them if its ready to be picked…read moreup. Never got an answer and instead got major attitude from the girl who answered the phone. I wont go into details because i would have to write a small novel but one of the 4 times I was on hold for 18 minutes and not once did someone pick up to tell me "sorry for the wait" or anything. So I figured they forgot about me, I called back and when I said "please dont put me on hold for 18 minutes. I just need to know if my truck is ready to be picked up. The girl then hung the phone up on me. Just a joke of an excuse for customer service.

After searching for over a month for a good used truck, I made it down to 3 selections…read more After looking again at all 3, I decided to purchase the 1 here at Selective. My decision was based on several factors: 1. The vehicle was the most realistic of the 3, being in the best shape, the maintenance history, and the model. 2. I also chose based on the reviews from this dealer. 3. My salesrep Zak and the owner Sam (and all the employees) are good and honest people. 4. Price and quality with ability to purchase a warranty. I haven't bought a used vehicle at a dealership in many years, and this experience was top-rated. My salesrep Zak was friendly, professional and most of all HONEST. I won't go into too much detail here yet I must state that anyone buying a used car from a dealership (as is) should know that there are no guarantees. You should very thoroughly research the vehicle you are looking to buy beforehand so you will know if there are known issues. Zak and I discussed the pros and cons of vehicle (I was already very familiar with my vehicle as I had bought only this truck for the past 30 years. The truck had everything I needed except for one option, and so we negotiated having that option installed by the dealer, which they did, and I am extremely satisfied with my purchase and the quality of integrity these folks showed. Before buying here I looked at their reviews and while almost all were 5 star, there were a few "unsatisfied" customers, and I noted they were almost all from reviewers who obviously didn't do their research. I highly recommend this dealership and will return for another vehicle if needed. Thank you Sam, Zak, John and the rest of the team!

I recently bought a (2018) SS Camaro from Fedy Lopez , and it was an outstanding experience. Fredy…read morewas incredibly professional, knowledgeable, and made the entire process smooth and stress-free. There was absolutely no pressure--just honest advice and great customer service. I highly recommend asking for Fredy Lopez if you are in the market for a vehicle!! Lisa Frist - Flintstone, GA

first, the service dept is top notch! i've been going there with my pacifica for 3-4 yrs now,…read moreabsolutely love the service dept there! my problem is with the new ownership changes: 1)ai "assistant" that answers your calls - DETEST IT! i want to talk to a real person about the service i need for my car, not work my way thru the "assistant" 2)now that is part of the jim ellis batch of dealerships, if you want to pay with a cc you are stuck with a 3% surcharge! this is ONLY since the change in ownership and honestly leaves a really bad taste in my mouth! if your margins are so slim that you are loosing $ by people paying with cc's then you need to look at your pricing, not tack on more $$ when someone chooses to pay with a cc.

Well, alrighty then, grab a bag of popcorn have a seat and relive this experience with me. Mind…read moreyou, you must be an average person (Huh, unfortunately this term may or not apply these days) and I will definitely, digress during this long write up (Emphasis on long). Ok, back to being an average person, anyway, you must have had setbacks due to several real-life financial situations, and you know your credit has been affected by this setback for a number of reasons. Real-life and transparency, my accounts were scammed and most of the funds weren't recovered. So, I Am a real person, and my experience may or may not help you. Ok, I took my vehicle 2018 Honda CRV with 108,000 miles to the have a courtesy diagnostic test because I felt a slight stiffness when making certain turns. My advisor Joseph "Joe" Gulino, took very good care of me which is where this amazing journey began. When I called his direct number, he was patient and went over results of the test line by line ensuring I understood. Ok, you say that's his job, well true enough, I'd rather he does his job than not! You may also know the myth about women being taken advantage of due to lack of knowledge. Well, we didn't have goggle or the support info back then! End result, my steering column was filing for divorce and wanted alimony. About $5,000 to be exact. And that didn't include the labor pains the mechanics were going to say they went through. We all know men can't handle Labor Pains, but anyway, can you believe this crap? I bought this vehicle in 2018 and took great care of it even paying it off. And now because I'm falling on hard times, just like a lover, the money is running out and now the car is trying to follow suit. Anyway, I told Joe my advisor about maybe a trade-in. The wheels began to turn. He introduced me to Tommy, the Exchange Mgr., who introduced me to the Bill Gilbert my Salesperson. Bill and I sat and talked. At no time was I nervous? No, why not? Because Bill wasn't trying to make a sell. He had a real-life person sitting in front of him, with no down payment, a car with about $8,000 or more of repairs, plus a title lien of $5300 (NOTE; I got the title loan in August 2025 for $5,000 and had been paying between $650- $700 a month since August and still owed $5300, May 2026). All going to Principle/interest. So, you do the math. All I had was my faith in GOD. Ok, now is where so of you may stop reading, so bye Felicia. So, as I was typing, all I had left was my faith. Did I ever think, "What's the worse they can say is no, I'm not qualified, it wouldn't be the first time in my life, because it's sometimes part of life." But, no, I actually I didn't even think about that because I was never made to feel like that. Bill was moving around like Mario Andretti every so often, checking on me. Tommy, the Exchange manager and I talked about Morning Devotionals, about life and faith. When Bill returned, Tommy came to shake my hand leaving for the night but telling Bill, if he was needed for questions just give him a call. As time passed, Bill and I continued to talk off and on. What really had an impact on me was when Bill said. "I understand how we can fall on hard times. We exchanged our pasts true life ups and downs. But his impact statement was, "I pray you won't, but if you ever fall into a financial situation like this, come talk to me first. Trust me, I've had financial experiences that I had to overcome. But I've been in this business, (I think he said 25 years and a Veteran), I've learned those places just give you a bandage with no padding to cover the wound so you're just applying an adhesive to a wound that will never heal. Before departing again, he asked if I needed another bottle of water or anything? About 20 minutes he came back and said, "ok, you've been approved, let's go do see the car and do a test drive". I mean it was very casually like there was never a question about the trade in. We went out had the test drive and returned to Bill's desk. About that time the finance Guru Ben, came out, asked a couple questions adding, don't worry you'll leave here tonight with that car or a loner until tomorrow. So "Whoomp! There it is or Shazam. I left in a vehicle in a Honda CRV 2023 with 35,000 miles, peace of mind having, bad credit, no money down, at least $15, 000 in repairs which included the steering column, and they paid the $5300 title loan. If that's normal, ok, but for me it was all GOD putting the right people in my life at the right time. I'm 75 with one foot in the grave and the other on a banana peel and not ready to play Russian Roulette. Also, this isn't my first Rodeo. Oh, Gauge, thanks for helping Bill out with the techno stuff and for the conversation and thanks to everyone who helped me. Honestly, this experience made up for every bad experience I'd had with this company. There has been a 100% turn around. So, Ask for Bill Gilbert as your salesperson.

I have had my vehicle serviced at this dealership several times, but my most recent experience was…read moreextremely disappointing. The service representatives I interacted with did not appear genuinely invested in identifying or resolving the actual issue. I understand that diagnostic tools do not always reveal every problem. If the standard tests indicate that systems are functioning properly, I can appreciate that there may not be an immediate answer. However, I believe the next step should be to think beyond the diagnostic results and explore other possible causes rather than stopping at the first indication that everything appears normal. The issue I am experiencing is that the vehicle intermittently stalls when the engine goes into idle mode. It does not happen every time, but it occurs often enough to be concerning--especially because it tends to happen at the worst possible moments. When releasing the brake and the vehicle should transition out of idle mode and restart the engine, the engine attempts to restart but fails. At that point, the vehicle shuts down and all warning indicators turn off. I understand that reproducing an intermittent problem can be difficult. However, the fact that the issue does not occur during a service appointment should not mean the concern is dismissed. It is similar to calling an IT professional because a computer is malfunctioning, only for the computer to work perfectly the moment they touch the mouse. The problem still exists; it simply was not captured at that exact moment. During my visit, the main focus seemed to be reviewing previous service history and retesting components that had already been evaluated. Since the starter had been tested more than 10 times and did not appear to be the issue, attention was shifted to the battery, which was tested more than 15 times. After those tests confirmed the battery was not the problem, the process essentially stopped. It felt as though all possible options had been exhausted without further investigation. I even researched possible causes independently and found several areas that could potentially contribute to this type of issue. While I do not expect a customer's research to replace professional diagnostics, I do expect the service department to consider additional possibilities and continue troubleshooting when a customer is reporting a legitimate concern. This raises an important question: why should customers purchase or lease vehicles from a dealership if the dealership's own service department is unwilling or unable to fully investigate issues with the products they sell? I am not expecting an immediate miracle solution, but I do expect genuine effort, communication, and a willingness to continue searching for answers instead of reaching a point where the response becomes, "We tried a few things, everything looks fine, and there is nothing else we can do." The overall experience was negative due to the lack of communication, the lack of ownership, and the lack of confidence demonstrated in diagnosing a problem with the very product the dealership represents. I understand that "customers are not always right", but customers should at least feel that their concerns are being taken seriously and that reasonable efforts are being made to find the solution. There is a reason customers bring vehicles to trained service professionals. It is because we expect you to have more knowledge, experience, and resources than we do when diagnosing these things. I can assure you that customers do not spend several hours waiting in the service department simply because they enjoy the waiting area coffee and tap water filled in water bottles. We are there because we need help resolving a problem. I was willing to pay for the necessary repairs, so I was disappointed by what felt like an unwillingness to continue investigating. The "we don't know" approach is not acceptable when a customer is asking for assistance with a vehicle issue that affects reliability and confidence in the product. At this point, I cannot recommend returning to this dealership for service. My wife initially believed that using the dealership would provide confidence that genuine parts, proper procedures, and knowledgeable technicians would be involved. However, after this experience, we have to question whether the time, frustration, and stress are worth continuing to return. I hope the dealership takes this feedback seriously and recognizes that quality service is just as important as the quality of the vehicle being sold.

Have to be careful choosing a car here. They buy a bunch of cars from auction with a bank loan…read more The bank has the titles so you have to pay a title fee and "docs" fee because they don't own the cars. They don't know what they have in the lot. They wait for customers to find out what's wrong with the cars. Every car in there system shows that they are losing money on the sale. That's a sales technique. They won't lower the price for you but they will lower it if it's not bought in a period of time. Buyer beware. We had a fair experience but you need to check out the car with a separate mechanic first.

this is a horrible place to get a car from. i was hung up on by the manager Amy! She should be…read morefired cause her attitude is about as bad as you could have. She is horrible at handling business and seems to do the bare minimum. They can't tell tell you anything about financing and they act lost when it comes to it but they will try to sell young and desperate ppl car. In short, they are: Unprofessional - hung up when asking questions (I didn't tell or name call) Incompetent - can't tell you much about the loan processing Scam artist - took the money and told me to pay $1000 after paying the car note late. They could have told me they wouldn't accept the payment Final thoughts... Amy is trash n needs to be fired

Brought my daughter Toyota in to check hybrid system and I'll just say that Tyler and team have…read moremade a new customer. Over the top, very highly recommend! Thank you Tyler

My vehicle needed transmission & radiator fluid change (no flush, just drain & fill), as it's been…read more75k miles when I bought it new. They accept walk in, as well as appointments. Everything is thoroughly explained. You tell them what you need, they inspect your entire vehicle & give you other things that needed attention, like my rear wiper, which I declined, as I never uses it. Whatever you agreed to, then the work is done. They charge a fair price, even cheaper, like with oil change, than the place I used to go to get my oil change. Randall, Pat, Gage? are great, friendly guys. They keep you updated on your vehicle status. This is my go to shop from now on. Glad I found them.