They always go out of their way to help. They do great work, they are honest and friendly. I have…read moresent many folks there and will continue to.

I called & requested a quote from Bob on Tues. Dec. 16, 25 to replace the alternator in my 2005…read moreFord F-350. Bob said his only mechanic was out on a tow job & he would get back to me on Weds. with a quote. GBob didn't call on Weds. so I called him on Thurs. Dec. 18, 25. I asked if he had put a quote together for me & it sounded like he was looking thru some papers & just to make small talk I told him if Pro Auto didn't have time to repair my truck to just say so, & I'd look elsewhere. Bob imediatly snapped back at me & said, " "I tell you what, how about you go fuck yourself", & he hung up. I've been getting tows & bringing my vehicles to Pro Auto for repairs for the past 10 years & I didn't say anything to Bob to deserve to be insulted like that. I know a lot of people in Bonner County & I'm gonna be sure to share the word of how Pro Auto treats its old customers. Merry Christmas

Great group of guys here!…read more The team here really helped me out and did an excellent job on my 2007 Highlander-fitting me in on short notice and doing an entire front and back brake job with calipers and the whole works. I was 5 days out from leaving liberal Livingston, Montana on a quest to find a town where authenticity and God's presence is present, and my breaks started to squeak, so I went to all service tire in Livingston to get everything checked out and balance and rotation for the road trip and they said I needed breaks all around, and I decided if I was going to be stuck somewhere there's no better place than Sandpoint/Ponderay as I passed through twice before and remember how humble and nice everyone was there. I called around not thinking anyone would have any availability, calling Six Star auto first, and the gentleman had a few recommendations, before circling back to Compass Auto Repair - he said, "definitely try Compass first," so I called Compass thinking it was a long shot, and explained the big job in store on short notice, and the gent answering said they happened to just have a cancellation and that he could possibly do it IF I could make it there by 7 a.m. in two days and if they had the parts - super appreciative that there was even a window of possibility, I said I will 100% be there Thursday at 7 a.m. with the caveat I totally understand if they couldn't do it one short notice (I just had a feeling they would make it work). I also called right before they closed and could tell he had put in a long day of service to keep people and their families safe on the road, but he graciously was patient with my complete lack of knowledge on the extent of what the problem might be, and put me in the schedule for 7 a.m. Thursday. I showed up at the appointed time and asked how long it might take just out of curiosity and they said probably would be done by early afternoon, if not sooner. Within 30 minutes I got a comprehensive quote via text explaining thoroughly everything that needed to be done, and it matched exactly what "all service tire" in Livingston said (great folks there too btw). The text was really cool, because it was so quick (these guys don't mess around,) and I approved it immediately - so grateful they were able to fit me in and do the comprehensive diagnosis so quickly. I even called to check to make sure and they were gracious explaining everything. I assumed I'd be wandering around in the hot Sandpoint heat for the next 6-8 hours, but within 4 hours or so I got a text saying it was ready to go (what!?) I imagined what a well oiled operation it was, and had the image of one expert doing one thing, while another was working on another part. The price was exactly as quoted, and even a 3% discount for paying cash! God Bless these men for their dedication, hard work, service, and very fair price for fitting me even on short notice and keeping everyone else safe on the road too. When I went to pay I saw they were booked for weeks, so I was feeling so blessed for them getting in and also the peace of mind that I could travel through the rugged, often steep, pothole covered National Forest roads (I'm too cheap to pay for camping and I like the solitude anyway) without any worry. Quite a few times going down some steep, winding roads I gave thanks and blessings for what they did on short notice and what a good job they did. You will probably want to book more ahead of time then I did. One last thing I almost forgot is they sent me a text a week into my trip making sure the job was satisfactory - who goes the extra mile like that nowadays? These guys do!

We brought our RV to Compass Mechanical Repair in Ponderay with clear instructions about what…read moreneeded repair: an identified exhaust leak, leaking airbag fittings, a front suspension noise, and a general inspection. We explained that the exhaust leak location was already known and easily accessible, and that the airbags simply needed new fittings. These instructions were written clearly on the invoice they provided Instead of performing the repairs, the shop initially billed us over $1,200 just for diagnostics on the issues we had already described. This included $340 to diagnose the exhaust leak, $340 for the airbag fittings, and another $340 to look into the suspension noise (without finding the cause) and $170 for one hour of labor we asked for to check the van for any other issues. They also charged $160 in shop supplies, which we were told is billed as a flat percentage, not itemized. When we asked about the charges, we were told the shop always performs its own diagnostics as policy. They also said "it is industry standard". In our 11 years of full-time RV travel, we've never encountered that approach or been billed in this way. After discussion, they reduced the total to $750, but no repairs were completed. Their brake quote was also about $500 higher than Les Schwab's. Overall, we were very disappointed in the billing process and communication. Based on our experience, we will definitely not return

I went in for an oil change. Felt like I was dealing with honest, respectful professionals.read more

Amazing new shop, well set up and ready to address all your vehicle maintenance needs. Took care of…read moremy oil & filter change plus checked the tires, filters, etc. New family business. Just moved from Tennessee. I highly recommend this shop. The others I attempted to try were just pathetic.

Follow up work was needed for my Ranger 4x4, and Burnett went above and beyond to make sure My…read moretruck and I were sorted out. I can't tell you how much this level of professionalism is appreciated! This shop has earned my loyalty.

Retired and traveling, my tow jeep started making noise somewhere in the driveline. It was Friday…read moreat noon when I found Jeremy at his shop. He was covered up with work but said to drop it off and he'd check it out as soon as possible. I expected to have to extend our reservations at an Rv park until next week. Jeremy called me at 4:30 and told me it was ready. The cost was less than I expectEd and the diagnosis and repair was done professionally. Wish these guys were closer to where I liv. Thanks Jeremy, you really helped us out.

I have had the pleasure of using this shop 4 times now. The honesty, knowledge and friendliness of…read morethis place is refreshing. Curtis is always helpful in understanding your issues and honest in his advice...VERY fair in his pricing. My car has always been in and out in a timely manner. If I could give this place 10 stars, I would. Thank you for everything, Curtis and crew!

Curtis is a gem of a mechanic. He's straight with you about what is really necessary and what isn't…read more("I wouldn't worry about that unless it actually goes out") but also works well with outside parts ("this'll be cheaper if you buy it through eBay and I just install it for you, here's the listing number you'll need"). The guy is honest and reliable, and if he says it'll be ready on a certain day, it is. My in-laws also take their cars here, and once they had their car break down after he had done a repairs - it was a faulty part apparently - and he came and picked my MIL up from where her car broke down, towed the car, and gave her his personal vehicle as a loaner while he fixed the issue. He is definitely good people. Having an honest and reliable mechanic on this side of the Long Bridge is a godsend. We're very thankful for Curtis and his crew, he gets our business every time.

Great Service, friendly employees, goes above and beyond. Dropped our vehicle off to us when it was…read morefinished!

Check engine light was flashing in my truck at the start of my 75 mile commute home. I managed to…read moreget the truck up the hill, and called Ponderay Autocare the following morning. They were pretty stacked, so it was a few days before I could drop it off. In the end, I was quoted about $1,500 to replace the intake manifold, spark plugs and attendant wires. The repair took 24-36 hours to get the truck back, and just in time: It is our only 4wd vehicle and there was a big snow storm on the way. Well, a week later, I'm making the exact same 75 mile drive home and sure enough, the truck starts exhibiting the same symptoms for which I'd brought it in; engine misfiring, and check engine light flashing. I brought it back the following morning, and though it was another day or so before they could look at it, it turned out to be a bad spark plug wire and there was no charge for the repeat service. It has been running beautifully since. On the whole, communications here can be clipped and terse, but it also means no nonsense, and I've detected no underlying dishonesty from anyone here. They're very straight up, and very busy, which I consider good things for a mechanic shop. The business itself is pretty small, with two garage bays and a small, closet sized office. Parking can be a little tricky, and unless you know what you're looking for, the business can be a little tricky to spot the first time around. They're very close to the Hoot Owl Cafe, which is about a 5-10 minute walk down the highway, so you can at least grab some quality grub if you're waiting for diagnosis or repair. I live all the way up in the Naples/Bonners Ferry area, but if I've got vehicle trouble again, I'm driving the extra miles to bring it here.

Took my truck in for the tranny to get fixed .Came back with the breaks spongy and no power…read moresteering.

Untrustworthy!…read more Performed tasks not authorized. Lost pieces then charged for replacement. Failed to install safety equipment while reassembling. Their motto is choose 2. Do you want your vehicle done cheaply, fast or right. What you get is expensive, slow, and wrong. One star is for the fact once upon a time the owner was a trustworthy mechanic. And the bbb expects a star rating.

I needed a new AC compressor (which I had) installed in my 2002 Mercedes C230 Kompressor and was…read moreturned away by the import repair shop in Sandpoint. By chance my daughter forwarded a Facebook review on Rodney Thomas. When I called he assured me he could do it and after referring to a tech guide told me what it would cost. We agreed on the amount an Rodney told me to bring the car in the next day. That was Saturday and he called me Monday afternoon to say the car was ready. Now Rodney did a lot more than we had discussed, he did a total evaluation of the vehicle. He checked all the brakes, packed the wheel bearings and replaced both headlights and all for $80 less than the original quote. I just can't say how pleased I am with the whole experience and highly recommend Rodney for your auto repair services. Call him at 208-255-8379