I am a long time resident of Kenai and I have supported this local business since it opened, I have spent hundreds, if not thousands at this business and not once did I ever complain about an unacceptable wash received from the automatic wash. I will admit there were times I wanted to, but there is rarely an attendant present and ultimately decided to let it go. Today however was different, I opted to hand wash my truck, put my credit card in the machine, high pressure rinsed, hand brushed with soap, high pressure rinsed, clear coat, ended with spot free rinse and I hit the stop button. I have no idea how much this cost, I really didn't care. It needed a good wash and I can afford it. I also decided to towel dry, as it was 20 degrees and I didn't just do the wash to have my truck turn into an icicle. This is when it turned into an unpleasant experience which was initiated by the attendant. He approached me, asked me to finish up as he said, he was no longer making money from me. I replied the wash has made plenty of money from me. He then went on to say he wasn't making money now, had people waiting and if I didnt want him "harassing" me I would leave the timer going. Additionally, I probably had been drying my vehicle for approximately five minutes.
There are no guidelines, rules or stipulations posted requiring the timer to be running or that drying your vehicle is not allowed, and would not expect that there would be as drying your vehicle is considered part of the washing process.
I can offer recommendations: (1) Provide training and clear expectations to the current employee regarding harassment. (2) Provide the service to dry vehicles, for example, install heated jet dryers in the manual car wash stalls and charge for the service on the timer. (3) Terminate the current employee and hire an employee who promotes a respectful workplace, absent of harassment and perceived bullying.
This employee's behavior was completely unacceptable! I will admit he was spot on, his actions were harrassing. His actions will impact his owners bottomline ultimately, at the Kenai and Soldotna locations, as it is reasonable to conclude this is not a one off behavior for this employee.
I will not be recommending this business.
Not sure why it shows I am from Fairbanks, I am not. As stated I am a long time Kenai resident. read more