I have just had a perfectly good experience renting a car from enterprise…read more Of course there were all the usual car rental company stuff of full insurance being extra otherwise, otherwise I am responsible for first £1000, even if it is someone else's fault,. Also extra for roadside assistance otherwise will have to pay for that cost if needed as well. The thing which removed5th star was something I have not had from a car rental company before. The tank was only 1/6thl and was told that should return it back 1/6th full. If it was under they said they would only charge me pump price for petrol, but it all seems a bit complicated. For myself this sounded posible although I did not really want it, would have preferred if the car had been full like at all other car rental companies I have ever used. At the pump it was just impossible to do, as a result I returned it close to full. When I asked they would not refund my card because they said I have paid in advance on the nternet, they also said cars are only given full at airports and not another branches. They also said it is because most customers like to return the cars with less fuel and like the them to top it up. I have probably rented cars about 40 times in the past and never heard any of this. As a result they gave me a voucher which can only be used to get free fuel with Enterprise the next time I rent from them, there is no other option. So next time at Enterprise I can have half a tank of fuel. Again I think this will lead to more problems because how can I calculate a tank being half full. If I receive the tank being half full do I return it empty? I would use Enterprise again as it has been fine, but if this less than half tank full tank thing happens again, I may well go elsewhere. It sounds fine in theory, but in practice is impossible to do it accurately.

I got a car on rent from them and they said we will hold your £200 and once you return the car with…read morefull fuel we will release this money. After returning the car I called them a couple of times that I did not receive my money yet. So at last, after 2 weeks I got my money and noticed that they have deducted £69 from it. I called them and asked why you have deducted this money. They said that we charged for cleaning lol I said but the guy didn't tell me anything about this. I asked him how do you want me to return the vehicle. He only said one thing...JUST RETURN IT WITH FULL FUEL....and that's it...So if he could have told me that I need to return the vehicle in a clean condition that I could have done it myself very cheap. Then you know guys same old fashion answer....oh sorry we will open a case bla bla and look what I have got a reply where they are accepting this ... I do apologize that this was not explained to you locally ------------------------------------- Thank you for contacting Budget regarding the charges applied to your rental E832123445 from LONDON CITY AIRPORT, LONDON, GB (LCY) on 8/23/21. I have reviewed your rental and can confirm that the additional charge £69.60 at the end of the rental relates to the cleaning fee. We have defined very high standards of maintenance and cleanliness to meet our customers' expectations. We do not expect the vehicles to be returned in exactly the same condition, but in this case our colleagues had to spend an exceptional amount of time getting the car you hired back up to standard, before we could rent it again. In view of the effort involved, we have had no alternative but to add the fee for the valet service to your invoice. I do apologize that this was not explained to you locally. Thank you for your custom and understanding. Kind regards, Kosta Kiknadze Avis Customer Care Representative

I rented a car from here once. The service was great. I booked the car I wanted online and all I…read morehad to do was to go to the place with my driving license and I got my car. Obviously there were some checks done on the car to make sure there were no scratches or dents before I take it out. They made a note on how much petrol there was in the tank. Those were done rather quickly and then I was off. When I brought the car back the same checks were performed again and if everything was alright then you can go. The people were nice and service was quick. The car rental was cheap. It was something like 15 pounds for a day. If you are planning on a trip somewhere it might be worth while to check the prices. If its a few people going on a trip might be cheaper to get a car and drive than taking the train.

I don't know why anyone would rent from anyone else, their prices are insanely low, no one comes…read moreeven close, the cars are all well maintained, mostly hybrid Toyotas and they are easy to deal with and very accommodating, shame there are only 5 stars available.