Was here recently on a bitterly cold night with a check engine light. The clerk patiently waited for the code to read and then pulled the parts I needed to get it fixed. Always come right to any Autozone whenever the check engine light comes on because I know I'll get taken care of just like this. read more

1 Star (only because I had to--otherwise it would be 0 stars.) I called this AutoZone right after they opened because I needed several parts for my car. Since I live almost an hour and a half away, I wanted to make sure they had everything in stock and asked if they could put the parts on hold for me. The employee who answered confirmed they had everything I needed, took my information, and assured me the parts would be waiting for me. After driving nearly 90 minutes to the store, I was told the parts had never been pulled or set aside. Because they weren't actually placed on hold, another employee sold or transferred them to another store for a different customer. The manager looked in the computer and confirmed that the hold was entered under my name, but explained that the new employee never physically pulled the parts. While trying to locate the parts at other stores, he spent more time complaining about his new employees than helping me. At one point he said, "And this is exactly fucking why I don't want people doing this fucking hold shit." That comment was completely unprofessional. Instead of taking responsibility for his team's mistake, he acted irritated that he had to deal with it and made me feel like I was the problem. I understand mistakes happen, especially with new employees, but a manager's job is to handle those situations professionally--not curse in front of customers and complain about their staff. I wasted nearly three hours driving because of a mistake that wasn't mine, and the manager's attitude made an already frustrating situation even worse. I will never return to this location. If this is how management treats customers when the store makes an error, there is a serious problem with customer service. read more

If there could be zero stars, it would fit properly. This store is full of mouthy young kids and it seems they have a new manager so often that the town is aware of how bad they are. My husband purchased a fuel pump from this store, again, helped by young kids who don't know what they are doing. For some reason they couldnt get the transaction to show in their system. My husband called me from the store and asked me to check the card to see if the money had been taken out. It was. Purchase completed. This didnt matter to them. I was told to call about it the next day and find out what was going on. I did. No one knew anything. I spoke with the manager several days after and she said she didnt know anything but would work on it (Brittany) and call me back. She never did. I called later that evening and one of the mouthy young kids named Andrew told me the part was taken to the local police station. Apparently, even though I have proof that the item was paid for, they claimed that my husband stole it. My husband is a delivery driver in retail, if any such charge should show on his record he would be fired immediately. I am on social security, if there is a crime on my record, it could effect my social security benefits. Again, we did NOT steal anything, it was paid for and the money deducted from my card. I called the local police station and talked to an officer. He told me that no one did any such thing from Autozone that day and that they would not take or hold property as it is a civil matter. So, the "Andrew" kid lied just to threaten and scare me. I then called the regional office at Autozone and spoke with the secretary for the man that is responsible for a number of stores. She assured me that this situation would be rectified today. I don't know why I thought I would, I recieved no call back and no message. I warned them that if it wasn't reconciled today, Wednesday, September 30, 2020 that I intended to go to district court and file a civil suit against that store for keeping the deposit and the part and not paying me for it being returned. I guess they dont care. So, in order to make sure that this situation does not get to the point where my husband will have something on his record to lose his job, we have to sue them for $106 because they are idiots. PLEASE AVOID THIS STORE BECAUSE YOU MAY END UP IN THE SAME SITUATION AND THEY COULD ABSOLUTELY CARE LESS! read more

This one is worth reading! Called for parts and asked to place on counter for pickup. Spark plug wire set and an air filter which I added to the order with a second call. I explained I needed straight boots on the coil side not 90deg boots. I sent a family member to pick up the parts that knows little about car parts so they didn't know to check them before paying for them. Well I get a call before the payment, 1. No air filter. So I explain again what make model year etc. the filter is for. 2. When I get the parts wrong wire set. 3. Sent wire set back for exchange, out of stock 4. Exchanged the wire set for credit but THEY DOUBLE CHARGED ME THE TOTAL OF BOTH PARTS. How convenient. By the way when calling back to ask for the proper set of spark plug wires, 5. They hung up on me 4 TIMES. So now I need to call corporate for my money back since I have no wires and I'm out over 100.00 dollars. 120.88 to be exact! If I could rate it lower I would. Yes this happens often it's not the first time for screwups. If you like rude low IQ service. Plan on double trips back and double charged items. This is the place for you. By the way I have purchased thousands of dollars worth of parts from them. This has been the worst experience I have had yet. read more

I stopped in for supplies to change my oil. Everyone was super helpful. They found everything I needed, for me, and even changed my key fob batteries. I'm very appreciative of the help I got today. Thanks you guys! read more

I recently had my car break down on the turnpike near this particular Auto Zone store and called to see if they could help. Alex was phenomenal and so patient. She kept the store open past 9pm (closing time) just to be sure my new battery got installed and I was able to get home that night. The kindness and knowledge of Alex was appreciated more than she even realizes! read more

Auto Zone - Auto Parts & Supplies Near Me - Elverson, Pennsylvania

If I could give a zero I would, first off the girl who works here knows absolutely nothing about vehicles. Sold me the wrong part three times and had to make three separate trips bringing the old part back to help her find the correct one. Asked assistant manager for first responder discount as I have been in the service for 9 years and he states it's only Military. He isn't very knowledgeable at all because all first responders get the discount. You minds as well go behind the counter to get your own part with how much they mess up. read more

Penny is an associate here and she really knows her stuff! I greatly appreciated her help this evening