I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I won't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service. read more

West Penn Automotive - Passive-Aggressive Note - Auto Repair Near Me - Robesonia, Pennsylvania

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine maintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning. read more

I was recommended to this place from a family friend who's been coming here for years and i needed to find a good, reliable mechanic and i found the one! this place is great everyone is so nice and it's reasonable pricing for very good work. I needed my back breaks, rotor, and front headlight changed and it only took them maybe 2-3 hours. which i was expecting a lot longer, but very great people and service!! read more

I will never go to another garage. Mike is the only honest mechanic in the area. This is a family owned and operated garage. Ive been using this garage for a few years and they have been nothing but wonderful. read more

Mike at West Penn Auto is the best. This is the only place I take my car now, because they've never lied to me and never tried to up-sell me or scare me into any unnecessary repairs. I have always had older cars (100,000 miles or more) and other repair shops have ripped me off shamelessly. Mike calls before doing any work and is very honest about what needs to be fixed immediately, and what may need to be done in the future. The only thing that would make it better is having weekend hours, but I'll gladly take time off work to have quality work done on my car! read more

Asked them if they work on Subaru head gasket issues. They were very knowledgeable of the problem, knew what was needed and explained the proper way to do the work. Had the job done, it was done quickly and have no issues. Great place to do business, good communication, and very pleased with the job. read more

Spent $ 900. On a clutch and wasn't repaired didn't install clutch kit properly wanted me to spend more money and bring it back wasn't warrentied read more

Mike is a great guy. Friendly and reasonable prices. Always calls before doing any work. Absolutely recommend.

West Penn Automotive is outstanding ! They replaced my brakes on my 2003 Expedition and advised me to just put pads on since the rotors were in great shape ! I was prepared to replace the rotors also and really appreciated them telling me I did not have to spend the extra money . My brakes work flawlessly and they saved me a couple hundred dollars ! read more