So far they are amazing! They helped with our rogue when we…read morehad flood damage and now with repairs to my wife's vehicle. Once it's all said and done I will update this review because I am sure they will earn the last star!!

This shop is quite literally a scam artists' business. My vehicle was disabled on the highway due…read moreto a failed clutch. I had no choice but to allow Sanatoga Auto Body to do the tow, since my roadside assistance was not covering the cost. The tow was a distance of 5.3 miles - a very short distance from their shop. I was charged $150 for the tow itself, and $20 for a fuel charge. I didn't realize it cost $20 to drive 10.6 miles combined distance. That must mean their tow truck gets 1.88 miles to the gallon! WOW! Then, a second tow to a shop for a combined total distance of 21.6 miles, was an other $100. So, why the drastic difference in cost per mile? When I asked the receptionist about this, she fumbled her explanation, saying it was figured out on a "by-job-basis" and negotiated each time. Translation to this: We take advantage of our customers when we can. The receptionist also acted extremely rude on the phone, and hung up on me once. I had to go confront the shop owner in person. I'm a four-year military veteran with a 6-month pregnant wife. I remained calm, nice, and reasonable when discussing this with the owner, Paul, the entire time. They refused to cut even $20 off the total bill, and only accepted cash payments - because people were cancelling their credit card payments, due to the outrageous, scam prices. Do not EVER give this place your business. If they lie about cost and profit on a simple tow job, imagine how they act when they actually figure price on fixing your car.

First time at this shop. They did a good job diagnosing the random misfire and the repair needed on…read moremy jeep wrangler. Running nice! Friendly also. Solid place to go that does all types of work.

i dont own a German car but have been going here for several years because they aren't far from…read morewhere I live. they have serviced/inspected my '04 Nissan Xterra and now my '17 Jeep wrangler. i cant say enough good about them! They never try to upsell me on anything but do tell me when something may need service soon, several of which I've handled myself which always saves money. Great people, excellent service, honest and upfront which can be hard to find these days. Try to plan ahead if you need service because their lot is always full of cars and they are always busy. Clearly this shows how many people appreciate good honest service these days. you can't go wrong with Dubbles, I'd give 10 stars if I could, take the negative reviews with a pinch of salt, there are always people that feel the need to complain about something!

I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.

They are now without warning or notification charging a 3% surcharge on credit cards. The prices…read morethey charge about 95% of their customers use credit cards. I went for an inspection and they did a brake fluid flush that's not a part of inspection and I wasn't asked or signed anything or made aware until I received the bill. Then hit with a surcharge, after 20 plus years I'm taking by business elsewhere!!

Dave and his team were easy to communicate with. They let me know a reasonable estimate on the time…read moreit would take to do the job and then beat it by at least a day, getting me back on the road and back to work. Was treated fairly and honestly. Very refreshing at a car repair shop.

I had a disappointing experience here. The staff seemed disengaged, took a long time to address my…read moreneeds, and when I pointed out an issue, it wasn't resolved. I won't be returning. My experience with Jennifer was lazy at best and absolutely horrible! I would never use this place again.

Wife's car would not start so we called AAA. Took AAA time to get their act together, but Zach…read morecalled and he arrived earlier than they anticipated. He was friendly and professional. He got the car running, but could not replace the battery due to the shield above the battery which will take time to remove. So, we were able to get it to the repair shop without having to be towed. Plus, it cost us nothing because of our AAA membership. I know that Road Dog is a contractor for AAA, but they did right by us. Great job, Zach!

We were traveling through Lancaster County in our 2005 Honda Odyssey when the A/C suddenly stopped…read moreworking the day before we were supposed to leave town. We were worried traveling all the way across the country in smeltering heat with a baby, but Steffy's Garage in Leola completely exceeded our expectations. They got our van in the very same day, diagnosed the A/C issue quickly, and had us back on the road with an unbelievably fast turnaround. Even more impressive, the team was willing to stay late if needed to make sure we could continue our trip. Everyone we interacted with was friendly, professional, honest, and communicated clearly throughout the process. It's rare to find an auto repair shop that combines excellent customer service with efficient, high-quality work. If you need auto repair, A/C service, or Honda Odyssey repairs or any repair in the Leola or Lancaster area, I highly recommend Steffy's Garage. Whether you're a local or just passing through like we were, this is the kind of shop you hope to find when you need help.

Great bunch of guys told him I was from out of town and my situation being stuck overnight with my…read morewife and my little boy and they got to my problem immediately in the morning and got me back on the road within a couple hours. I'd recommend them.