I ordered a part online. Customer service was polite and direct. Shipping only took about 3 days. I…read morecompared the part I ordered to other sellers and I couldn't beat Bay Auto's price anywhere. So if I ever need another part for my car, this was be the first place I look.

Rick at (stillwater) auto bay (651) 328 8069 Ext 139 was extremely unprofessional, and…read moredisrespectful to say the least, on a minute call today, where he hung up on me, after shouting get your refund by ebay! The problem here is that, they sent me a defective part, accepted and acknowledged receiving my returned and guaranteed a full refund. It has only been 3 months I'm trying to get my refund back. I'm talking about US $1,889.94. They are withholding the engine, and my money. What is this called? I have reported the seller to ebay today, contacted the BBB, and I will not let them get away with being shady and disrespectful. Be careful!!!

Absolute garbage of a place. Calls themselves a christian company, but treats their employees like…read moregarbage and as if they're machines. Fires people constantly and can be for the simple fact of them not liking who the person is. Tries to get away with selling junk products to customers far overpriced. Will do anything to make the top dollar. The company will also go and claim record sales months and then not give anything to employees who work their butts off everyday, but then be told at reviews that they're not working hard enough and could be doing better. This company acts like they don't make any money and yet they're constantly expanding. I used to work in the shop for this company, and let me tell you, they make a lot more than they should on select items. This company will put bible versus on their invoices, just to turn around and fire employees for not liking them or name call their employees. Absolute garbage company to work at.

I did not have a pleasant experience with the this company, the item that was sent was incomplete…read moreand was not listed as missing multiple pieces. The day I received the item was the day I had let the rep helping me out originally know that I'd be returning the item. No response back in email so I called in and let them know what was going on and had asked how the return process works. I was told to go to a UPS store get a label then and write down the RO# and send it back. Once it was sent back to then wait till item was checked it and within a few days I'd get a refund back. I had to originally pay for shipping which I was 100% okay with. Upon the return arriving back to alpha automotive I received a notification that item was delivered and so I called in. Item was received and Junior processed the return transaction and advised I get my refund of the item within a few days. Same day Friday the 22nd I had also mentioned to him I had emailed over the receipt from UPS for shipping the item back of $424.97 he said they are closing soon to get back to him coming Monday. So called back in today Monday and was laugh at for paying so much on returning the item and said "nor we or the company would pay for that". I asked very confused, "you had told me to give you a call back coming Monday regarding the my original return and the return/ refund of my receipt from ups sending the item back. No one was any help, nor courteous, but rude and chuckling because they are not paying or working with me with the return. I then asked to speak with a manager name Mike and was rude, unwilling to help and didn't seem to care of who I was. First thing out of his mouth was no we are not paying nor reimbursing you for the return label we have gone over this multiple times and had heard you speak to my rep Junior and we aren't paying for anything. Didn't ask for my name, nor my side of the story just seemed like he was annoyed for evening asking for such a thing. He then proceeded to cut me off and said we have lots of customers we need to get to. I had let him know I was also a customer and he then proceeded to cut me off again and said we have told you many times we aren't covering the UPS return label cost, I had let Mike know this was the first time we had myself and Mike had ever spoken and that today was the 1st I was told that I wouldn't be covered and that I was confused. As I was completing my sentence Mike "the manager" hangs up on me, As I call back to his extension #102 he answers it doesn't say a word puts me on a hold and within a few minutes the call gets transferred back over to Junior extension #101 I answer by saying hi Junior it's Hector again I was speaking to Mike and not sure if he hung up or the call was dropped. Junior the proceeds to chuckle again and says no he wouldn't do that, Mike thought you hung up. I had let Junior know that I'm in my office and had my cellular devise on speaker in front on me but not in my hands. I feel embarrassed to even ask for help on the return but it's not a light charge, as a Company I thought they would have better proto call and better customer service, I understand a business is a business but there definitely wasn't any help at all. I had asked if I may speak to Mike again and was given the runaround and Junior mentioned again nor Mike or myself can do anything nor can the "President of the company". Shameful to put the owner/ president of the company that way but he then mentioned he would be as nice for a situation like this and said he needs to go back to work and they will not be helping in covering all nor half the cost, which I offered and felt maybe that would be the right thing. Each party covering half of the cost for a big misunderstanding. I am disappointment in the way and process this company runs. No empathy no help no reasonable or respectful manners, just laughter, rudeness, and chuckles on not helping and laughter that I even paid that much to send an item back. This is by far the worse experience I have had and would not recommend to anyone. Read all, ask multiple questions, and best hope you don't have a honest question as they will just laugh at you.

You have for a fact impressed me with great service and accuracy. The time I was there this was my…read morego to store. Thank you guys for making everything so easy. I appreciate all your help and the fun we had with the staff while visiting the store. Very friendly and willing to help. It sure made things easier knowing you guys were there.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

You wouldn't believe the stuff this place has in stock! You look at the building from the outside…read moreand think they can't sell that much, but every time I call them up they have what I need. And you can't beat their service. These guys are amazing at getting you what you need when you need it. They will run products out to your automotive shop same day and usually it is within an hour or 2. The guys that work here are super knowledgeable as well and always work hard to get anything I need if they should happen to not stock it. I really appreciate this place and all the hard work they do! These are some of the unsung heroes of the automotive world making sure people's cars have the parts fast and quick so they can be fixed and delivered quickly.

I have had a truck cap sprayed with bed liner, and my new truck undercoated. Both time everything…read morewent smooth. Staff is friendly and great to work with. I definitely recommend this business.

Had my truck bed sprayed with linex premium. The guys did a fantastic job. Highly recommendedread more

They helped me get rid of a battery core after I ordered one online. Very helpful guy at the shop,…read moreSteve. Great attitude, knowledgeable. Clean store, orderly. I would and will go there again. Online ordering was easy and efficient as well.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Many places in Green Bay have inexpensive batteries and "free" installation, but when they find out…read morethat you have a car with a battery located in an inconvenient place, like under the wheel well, they will refuse to sell you a battery, or claim they don't have the battery your car need, because it can take up to 45 minutes to install. This can result in having to go to an expensive garage or body shop and having to pay sky-high labor costs for the installation of a battery. Walmart, at least this Walmart, is different. I called about the battery and about installation and was told it was no problem and to come in. After a brief near setback, where a different associate told me "We can't do it.", upon my arrival, she agreed to check with the manager. The manager asked about scheduling, explained that they were short handed but that if I could wait a while they would certainly do it for free. I had some shopping to do anyway which I did leisurely and there was no problem. Walmart will install the batteries it sells for free, and made no exception, at least in my case, for an inconvenient installation, at least in my case. I got a Walmart price, free installation and I am quite happy.

First overcharged twice for 0ne wiper blade returned and was reimbursed got home and found air…read moreintake fastners gone returned and claimed he did not remove they were there day before I looked at it to see if I might want to do myself but found they did not charge to install mechanic looked at air filter said it did not need replacement employees rude and denied he touched I had to go to orileys for fastners wmt did reimburs for part I will have wait to check oil on level area but appears to be overfill I will never return to west mason st wmt auto again and warn everyone stay away

My favorite junk yard for good reason: counter people are very helpful (on one occasion the woman…read morelooked up info on tire sizes) if I find a odd bolt or some other item lying in a car there is no charge - they don't "nickel and dime" for the smaller car parts either. The staff is friendly and positive - something I don't always encounter.

Been frequenting Grandpa Johns for years now, and it's the only pick and pull junk yard in the…read moregreater green bay area. Owned by neighboring Bay Auto parts, John's usually has a wide range of vehicles in their yard. The pricing is hit and miss, sometimes it's a great deal, sometimes the total amount comes at a great shock. The tires are ridiculously overpriced now. The biggest issue with the vehicles in the yard are the missing engines. So many vehicles with the motors pulled, by (and in assuming) Bay Auto. Which may help their bottom line, but doesn't help the customers when we need various parts from said engines.