Great experience from start to finish. The staff was friendly, helpful, and made the whole process quick and stress-free without any pressure. I'm very happy with my purchase and would definitely recommend Auto Giant USA to anyone looking for a vehicle. read more

IF I COULD LEAVE NEGATIVE STARS I WOULD This dealership is hands down the worst experience I've ever had buying a vehicle. Not only are the cars they sell lemons, but the way they treat customers is completely unprofessional and disrespectful. I bought a vehicle from them in October 2024. Within 2 days I got an airbag malfunction warning. That issue was never fixed, and I was brushed off every time I brought it up -- which is unacceptable considering airbags are a major safety issue. A few months later I got a coolant warning, and soon after the car began overheating. When I took it to a mechanic, I was told the vehicle had stop leak poured into the system, so much that they couldn't even properly diagnose the problem until it was flushed out -- costing me over $300. I never put stop leak in my car. The dealership kept my car for over a month, going days at a time without any communication or updates. After finally getting it back, they claimed they cleaned out the stop leak and replaced the thermostat. The overheating stopped temporarily, but again -- the airbag malfunction was still not repaired. Now I'm dealing with an oil leak and the coolant warning again, meaning the problems are continuing. The customer service is just as bad as the cars. When I tried to address issues that were not fixed after multiple visits, TIM HUGHES (a manager) was beyond rude -- he laughed in my face when I told him one of the issues still wasn't repaired and acted like I was stupid for even bringing it up. When I later tried to speak with the GM, MICHAEL SPURGIN was extremely rude, dismissed me, and even hung up on me. Another employee, Erica, also hung up on me. The staff refuses to provide any contact information for the owner/president of the company. This entire dealership is unprofessional, irresponsible, and clearly sells vehicles with serious issues. I would strongly warn anyone considering buying from them: DON'T DO IT! read more

On 4/11/26 I purchased a used BMW 340i from AutoGiant USA in Indianapolis, IN, the car was delivered to me (in MD) on 4/26/26. This is my 2nd 340i, and, as I did with the first car I took it to my mechanic (who I've used for 10 yrs) the next day 4/27/26. Within 10 min he advised the vehicle had 2 MAJOR issues- Both front struts were leaking AND he found a coolant leak; he estimated these repairs would cost approx $4,500, and he advised me these issues should have been inspected by the dealership and corrected before sale! Now, I realize that buying a car on line is an 'as is' proposition but I felt that AutoGiant did not do their due diligence in inspecting the car so I went back to them several times to no avail. There should be a measure of business integrity/fairness practiced by these businesses, even in an 'as is' situation. I WOULD STRONGLY SUGGEST ANYONE PURCHASING A VEHICLE FROM THESE GUYS GET IT INSPECTED BEFORE YOU BUY!! read more

Not an easy company to work with. Went in last week to make a deal. WOULD NOT SELL WITHOUT THE WARRANTIES. After getting contacted again the next day they said they would reach out, but they got somebody to pay double the asking price. Good sell, but absolutely ridiculous as I came in with a deposit and a plan to sign and drive would not recommend to anyone even though they get nice cars! I went to another dealership and after being explained the items I was being charged I did purchase. read more

Purchased a car from them in February. Upon showing up, the car was extremely dirty, and covered in an usual amount of salt, especially for a car they claimed they had just gotten on a trade in. I noticed some paint peel on the spoiler and pointed that out to them. They said they'd lower the asking price. I said to them, if that's all the damage, I'd be fine with what they were now asking me to pay. They acknowledged that, and said that was all the damager. Upon purchasing the car, I was told they would have the title to me, within 30 days, as the law requires. I took the car home, and started looking into ordering parts. I washed the car, and upon doing so, there was a lot more damage to the car, than they stated, and I had noticed. The car was clearly in an accident before. Some parts had been replaced. The trunk lid was to a different trim level, and the fender had been impacted. There was also a large scuff on the upper rear passenger fender. They tried to claim this was 'normal wear and tear' and that they had been completely honest and up front, and that they weren't trying to hide anything. They're just a bunch of slimeballs, as you'd expect from a company that strangely changes their name, for no real reason. Their manager is a moron. He openly admitted on a recorded line about knowing about the damage. Their district manager hides from calls. He knows what his employees are doing, and probably does it himself. It also took them 88 days to get the title to me. Their title department said they were waiting on a lien release... You know, something they're legally required to have, before selling a car. This company has broken so many laws, it's amazing they're still in business.. Stay as far away from this business as you can. They pretend to be decent, but they're going to screw over anyone they have a chance to. I'm just waiting on them to change their name, once again, to avoid bad reviews. read more

We purchased a 2018 BMW 530i from AutoGiant on Keystone on 1/3. During the test drive, the car showed a "check coolant level" warning. The salesman told us it was likely just a sensor issue and would be taken care of, so we moved forward with the purchase and bought the extended warranty. By March 8, the car had a major coolant leak and had to be towed to a warranty-approved shop. We later found out the vehicle has extensive leaks that would have clearly been present at the time of sale. Repairs are over $10,000, and the warranty is only covering about $1,300. The main issue isn't even covered under our plan--and we were never offered the higher-tier coverage that would have included it. We also were not given a copy of the warranty contract at purchase and had to request it later. When we asked the dealership for help, the only option offered was for us to pay to tow the car to them and pay another diagnostic fee, with no assistance for costs we've already incurred. We are now having to take out a personal loan to repair a car we just bought, with no guarantee other issues won't arise. I would not recommend AutoGiant. Be extremely cautious, get everything in writing, and have any vehicle independently inspected before buying. read more

Pure Evil, they stole 1000 dollars after not disclosing a major issue with a car. They pressured me to sign a 1000 dollar hold (An illegal non refundable disclosure) on a Audio A6, it looked great but there was a issue with the car they knew about and actively didn't and refused to disclose. The timing chain in that car needed to be replaced and you have to know that sound to know if it is bad. The way I found out was by waiting the next day and looking up potential issue for the car that night. The Store Manager yelled at my grandfather who is a Pastor but has also worked on cars for a living after he disclosed to them the exact issue. They disrespect my Mom and Me openly. Also, they used pressure tactics to catch me at one of my most vunerable times. For me trying to buy my first car, I PLEAD YOU TO NEVER BY A CAR FROM THESE SCAMMERS, THIEVES, AND EVIL PEOPLE. They lie to you face. Thank you Paris from AutoGiant US, you where aweful to work with. read more

Bought a McLaren, smooth and easy. Great and a prompt customer service! Highly recommend.

They've only been in business in fishers less than a year, and I've already purchased 2 vehicles for my family. Super professional, very quick with their paperwork and process. My youngest is about to turn 16 and I will definitely be buying another vehicle from them. Thank you Rob and Tanner!! read more

This is a garbage dealership with bottom feeding sales personnel. I reached out to the dealership about a Porsche Cayenne listed on their website. I was connected to Rob Brandt. That was my first misfortune. I explained my interest in the vehicle and that I was interested in purchasing quickly, pending the results of a Pre-Purchase Inspection(PPI). Rob explained that the vehicle needed some repairs and the service department was working on completing those. One of the issues was the forward facing windshield camera was not correctly calibrated. The service department messed around with the vehicle for a week before they figured out that they did not have the proper equipment to calibrate the camera so they sent the vehicle off to be repaired at another business. That took another week. During this time I had researched businesses that could complete a Porsche PPI and had that business just waiting for Rob to get the repairs completed on the Cayenne. When Rob declared the repairs were complete I scheduled the PPI. Instead of taking the vehicle for the inspection, Rob sent me an email saying he rescheduled the PPI because someone else was looking at the vehicle. Rob then sold the vehicle out from under me without any consideration of the time we had spent working on this deal. I had offered to provide a deposit to hold the vehicle or discuss a price but Rob said the dealership does not do deposits and there was no need to discuss price until the PPI was complete. This dealership saw an opportunity to sell the vehicle to someone that would not ask for a pre-purchase inspection to determine what the dealership was hiding in the vehicle and jumped on the chance. There is no integrity in the personnel working at this dealership. If this is how they will treat you during a sale just imagine how you will be treated if you return with a problem after your sale is complete. When I was researching the area businesses to find an experienced Porsche expert for the PPI I was warned by two different businesses not to purchase a vehicle from Autogiant without the pre-purchase inspection as they have a reputation of selling vehicles with hidden issues. That was the warning I received from local repair shops. You have many options for purchasing a vehicle these days and many of those options operate with integrity. Rob and Autogiant are not one of those integrity options. To avoid future heartache and regret with your purchase you should look elsewhere. Oh, and when the vehicle needed two front tires the dealership installed two tires that were different from the rear tires. Leaving a mismatched tire situation, Rob's response was, "the front tires are black and round, just like the rear tires". This is the quality you can expect from Rob and Autogiant, mismatched tires on a Porsche Cayenne Turbo vehicle. If you take the trouble to read down through the reviews you will a pattern of these behaviors at this dealership. No integrity. The sales person I dealt with: Rob Brandt AutoGiant USA Sales GARBAGE (463) 213-0403 read more