shout to my man Mj great guy brought a car from him all the way from Arkansas! service 10/10read more

They like to lie about the conditions of their cars and take your money. And when you try to ask…read morethem About it they don't take full responsibility and your stuck with the big bill

WOW!!!!! GREAT DEALERSHIP! No silly gamesmanship, no BS, nothing that was not EXCEPTIONAL!…read more Matt Pontius was an amazing sales guy......no pressure, just amazing competence! I've bought a lot of cars over the years and did not look forward to dealing with the normal issues of buying a car, but these guys made it easy to do the deal. Patrick in the closing office for the paperwork was more professional than I have even experienced in a car dealership. These folks sell a quality car at a fair price. No need for drama of any kind. NOTHING BUT ABSOLUTE PROFESSIONALS FROM THE ENTRY TO THE EXIT. The car was perfect in every way and better than described. Also, FRITZ is a terrific guy if you can catch him. He is the history of modern car ownership! I wish that every car dealer would take their example and live it.

bought an expensive suv (Chevy Tahoe) over the winter only to find out the air conditioning did not…read morework when it warmed up this spring. probably the reason the truck was sold because it cost me over $3000 in repairs. I think anyone selling cars should be checking things like this before selling a vehicle for so much!

The technical service onsite is awesome, unfortunately you must drive over to the dealership as it…read morealmost impossible to get someone to answer a question over the phone. I am very disappointed; I would never have bought a K4 from Napleton if I had known that non-mechanic Customer Service is so poor. A remote call center that can only handle simple question is poor. However, in my opinion onsite leadership that agrees the remote call centers are weak, and doesn't fixit is worse. I not sure yet if I will buy another, but it will not be from Napleton KIA. I don't like writing Negative reviews, but have I unsuccessfully tried to talk to the General Manager since last Thursday (6-days ago).

I stopped by Kia of Fishers to get an appraisal on my vehicle. Before coming in, I had already done…read moremy homework and knew the market value appeared to be higher than my lease buyout, so I expected a relatively simple conversation about my options. The employee who initially helped me was friendly enough, but the overall experience quickly reminded me why I generally dislike car dealerships. The process felt longer and more complicated than it needed to be. I prefer direct conversations, clear numbers, and getting in and out without a lot of back-and-forth. The biggest issue for me was the interaction with management. Instead of really listening to what I was trying to accomplish, the manager seemed more interested in steering the conversation toward his version of helping. It felt like he was talking at me rather than listening to my questions and concerns. To be fair, maybe I'm not the typical dealership customer. I don't enjoy negotiating, I don't enjoy sales pitches, and I value efficiency above almost everything else. Unfortunately, this visit felt like a textbook dealership experience, and not in a good way. If you enjoy the traditional car-buying process, your experience may be different. For me, it reinforced many of the reasons I avoid dealerships whenever possible. - JY review

This is the best place to have your Toyota serviced. The service managers are super. The waiting…read moreroom is clean and spacious and has water, coffee, and some packaged snacks. Toyota does a multipoint inspection with the oil change. Service was quick, and the results of the inspection were carefully explained. I opted for a needed alignment that was completed within another 45 minutes. Highly recommend Ed Martin service!

I've moved from Columbus Ohio to Indianapolis in the past year. I've been fortunate to choose Ed…read moreMartin as my Toyota dealership. The team is excellent at communicating what's going on at my service appointments and advising me on the costs of the upcoming service appointments (no surprises). Their multi point inspections are thorough and the pricing is fair to what I paid in Ohio for the same services. The waiting area best in class for a Toyota dealership. Free Starbucks coffee and snacks comes with a host of seating with no shortage of outlets for all of us who are working while they get service done. They even have a quiet area that's perfectly quiet. Two thumbs up.

I ordered my Ford Bronco from Don Hinds late last year, and was told it could take 8-12 months for…read moredelivery. Being the impatient soul I am, I shopped around while I waited for confirmation my build was complete. In the few months I shopped, I was told by multiple dealers that "no dealership will honor A plan discounts on a vehicle this popular, even if you order from the factory." My Bronco was not only delivered ahead of schedule, but they honored my A plan and treated me like I was part of their family. I worked with Jeff Bowen, and can't recommend him enough! I've never owned a brand new car, and Jeff made this process so smooth and seamless. He took the time to show me around the new Bronco, helped me with accessory shopping, and made sure I left with no question unanswered. I can't recommend Don Hinds, and Jeff Bowen, strongly enough. While I have no desire to sell/trade my new car, I look forward to working with this company and Jeff in the future!

We had a great experience purchasing our Bronco from this dealership. Scott did an excellent job…read morethroughout the sales process. This is our second Bronco in three years, and we have intentionally tried to remain loyal to this dealership for both purchases and service. Unfortunately, our experience with the service department after the purchase has been extremely frustrating. After purchasing a $50,000+ Bronco and putting $11,000 down, we wanted to add illuminated Bronco grille lettering and LED grille lights. We paid the dealership for the installation and had them order the illuminated lettering. We dropped the Bronco off for the installation, only to pick it up and discover they had completely forgotten to install the illuminated lettering. We had to bring it back the following week. When they installed the lettering, they decided on their own to wire it to an AUX switch instead of the running lights that the other lights were connected to. Nobody asked us how we wanted it configured. When we asked them to change it, we were initially told we would have to pay additional money. After getting the Bronco home, we noticed the grille had been chipped and cracked around the areas where the lights were installed. The dealership took photos and eventually agreed to replace the grille. We brought it back again the following week, only to be told that the replacement grille wasn't painted and the repair would have to wait another week. We again asked them to correct the wiring, and were initially told we would still be charged. After speaking with our original salesman, Scott, they eventually agreed to correct the wiring at no charge. Unfortunately, when we picked the Bronco up, the replacement grille had brown/discolored areas in the paint, scratches, other imperfections, and areas where it does not sit flush with the body. The original grille did not have these issues. Photos are attached to show the condition of the replacement grille. What should have been a simple accessory installation has turned into roughly a month of making a trip to the dealership almost every week. We paid for the original installation, and we've repeatedly had to return a $50,000+ vehicle to address mistakes, damage, and now problems with the replacement. As of posting this review, we are still waiting to hear back from the dealership regarding the latest paint and fitment issues. I want to be fair and point out that Scott has been great, both during the sales process and in helping us get the wiring issue addressed. My frustration is primarily with the service department and the lack of quality control throughout this process. Mistakes happen, but I expect mistakes to be properly corrected and the vehicle to be inspected before it is returned to the customer. Unfortunately, that has not been our experience. For a dealership we've purchased two Broncos from in three years and wanted to remain loyal to, this experience has been extremely disappointing.

I had an outstanding experience working with Tom at Lockhart Cadillac. My wife and I purchased a…read more2021 Chevy Bolt entirely over the phone and through email, and Tom made the whole process incredibly smooth from start to finish. What really stood out was the level of service. Tom personally arranged delivery from Indianapolis to Chicago at no additional cost, which made everything effortless on our end. The pricing was very competitive, and after visiting close to 20 dealerships over the past year, including when I purchased a truck, I can confidently say Lockhart Cadillac offered the most reasonable deal by far. Tom is exactly the kind of salesperson you hope to find, trustworthy, fair in negotiations, responsive, and genuinely pleasant to work with. There was no pressure, no games, just straightforward and honest communication. If you're in the market for a car, I highly recommend asking for Tom. This was easily one of the best car buying experiences I've had.

Buyer beware! I was sold a 2024 Hyundai Sante Fe Hybrid AWD Calligraphy. The monetary portion of…read morethe deal was what appeared to be good. However, after taking delivery of the vehicle I noticed the vehicle had 3 different brands of tire on it. Firestone on RF, Pirelli on LF, and a matching set of Falken on the rear but the rear tires were under the factory load rating. So, 4 tires that make driving the vehicle a major safety issue. It is common knowledge that an all wheel drive vehicle MUST have 4 matching tires! I was told, and trusted, that the dealership done a safety check and trusted the vehicle would be safe to drive, so that's on me because I believed them. I called the sales manager Scott Dawson and explained the situation to him. He said he would get back with me. After waiting 5 business days for a callback, with several attempts to contact Scott, my wife texted the dealership general mail box. Scott called me back within 30min and informed me that they "went above and beyond" in supplying me with a second key fob and he would not help me with the tire issue. He said the tires had good tread and "that's all that matters". I had expected Lockhart to be an honest and reputable dealership. I was wrong. If you are considering buying from them please check the vehicle thoroughly and don't trust Lockhart to have done a safety inspection. From my experience they could care less about your safety once they have your money! Sad....

If I could give more than five stars, I would…read more I had been searching for a new vehicle for quite a while. I was driving a BMW X1, but with my 14-year-old son and his very tall friends, it just wasn't cutting it anymore. I needed something with real legroom, and I had my heart set on a Honda Pilot. I originally came in to lease one, but unfortunately, it had literally just been sold before I arrived. Instead of sending me on my way, Edward showed me a pre-owned Pilot that ended up being an even better fit. Here's what really impressed me: I called around 7:30 PM, and they closed at 8:00 PM. Most dealerships would have told me to come back the next day. Not Edward. He took the time to get me out on a test drive, answered all of my questions, worked through the paperwork, and even agreed to take care of a few items I wanted inspected before I finalized everything. The experience didn't stop there. When I brought the vehicle back for those items, Edward was there waiting to greet me--even though it wasn't during his normal working hours. I have NEVER experienced customer service like this. Not at a dealership. Not anywhere. Edward went far above and beyond, and because of the way I was treated, they have earned a customer for life. When it's time for my next vehicle, I won't even shop around. I'll be back. Thank you, Edward, for proving that exceptional customer service still exists! I love my 2023 Honday Pilot even more because of the service.

Came in for a recall check - all went very well - in & out in an hour. Comfortable guest waiting…read morearea with 3 options (TV, workspace & a coffee/juice area). Jim Adams checked me in & out - very professional, personable and efficient.

Hello, Noblesville imports! I'm just stopping by to leave a friendly 5-star review. I haven't…read morewritten a review in years but I felt the itch to write one. I moved into the neighborhood about a year ago and your dealership is located in my back yard. I took the time to read a couple of the reviews posted in your yelp, the one that really irked my soul is the person that low balled you on one of your vehicles lol the asking price was $23,000 and he offered you guys $20,000. He said He drove about an hour away blah blah blah the reason you drove an hour away because you know it's was a GREAT DEAL! People think just because they drive from far away think like they deserve a better deal. Smh Noblesville import keep up the good work I love the newly paved asphalt. you guys did a fantastic job and I love how you guys keep the front lot looking clean also thank you for cutting down the tree on my back yard. I'm in the car business so I know how customers can be pain and unrealistic and he was one of them! One day when I'm free I will walk in and introduced my self. :)

They are fully aware of hidden problems. The General Manager Eric did not disclose that he had the…read moreseat painted and patched by a "friend of his". The paint faded and the patch tore about a month after I bought the car. I asked Eric to have his sub quality repair warrantied as he misrepresented the car, and he would not return emails or calls. With the first 3 months of having the car I had 2 failed batteries, 2 torn axels, & failed suspension parts. I would recommend staying clear of this shop. They buy cars cheap from auctions and do little to no inspections and hopes of selling them quickly to unsuspecting buyers.

We drove 4 hours and rented a trailer and was ready to buy there Grey metallic Volvo xc90 and they…read moremanaged to hide that the car had a broken tail light nicks in the side of it dented and painted over scuffs and ducked taped dents we are very disappointed i do not recommend this dealership. And the whole side of there dealership was flooding under the cars and they didn't care SINCERELY LETICIA

Tires were down to the wear marks. Wouldn't replace. Remote start did not work. No windshield wiper…read moreblade on hatch. Oil was filthy. Their multi-point inspection was a joke and a big add on charge. THIEVES!