WOW!!!!! GREAT DEALERSHIP! No silly gamesmanship, no BS, nothing that was not EXCEPTIONAL! Matt Pontius was an amazing sales guy......no pressure, just amazing competence! I've bought a lot of cars over the years and did not look forward to dealing with the normal issues of buying a car, but these guys made it easy to do the deal. Patrick in the closing office for the paperwork was more professional than I have even experienced in a car dealership. These folks sell a quality car at a fair price. No need for drama of any kind. NOTHING BUT ABSOLUTE PROFESSIONALS FROM THE ENTRY TO THE EXIT. The car was perfect in every way and better than described. Also, FRITZ is a terrific guy if you can catch him. He is the history of modern car ownership! I wish that every car dealer would take their example and live it. read more

Fritz in Fishers - Car Dealers Near Me - Fishers, Indiana

1 star. After bouncing back n forth from Fishers to Carmel, I found a car that I loved on a Thursday night. They wouldn't negotiate on price until I got a PPI which was scheduled for Monday morning - the earliest appt available. We arranged for me to pick up the car early Monday morning before they opened. I arrived and the salesman smiles and says, it's gone! He sold the car on Saturday. No call. No first right of refusal. No courtesy. Nothing. This car was a specialty color that is very rare. I was in love with the car and was ready to pay cash on Thursday night, but they wouldn't even discuss it before I got the PPI. That's super fishy. Is it because you were holding it for another buyer? Is it because I'm a young woman? Is it because I'm Black? Doesn't matter. It was wrong. I think it was his smile that sent me over the edge. Nothing about this situation was joyous. I will never return and I hope no one else does, either. Shame on you, Fritz! read more

I just purchased my 3rd vehicle from Fritz. Eric is the best! when it's time for a new car I only look at Fritz in Fishers site. They make buying a used vehicle painless from purchase to Patrick in finance, Thanks Fritz !! read more

I want to relay that James of Fritz I found to be competent, engaging and extremely effective . James had proven to be a complete asset to Fritz of Fishers , and I have no doubt that he puts the customer first. I would highly recommend James and Fritz. They stand behind their name! read more

Good interactions. Was able to negotiate an even better deal. The car appears to be pristine. Fun and very helpful sales folks. Ask me again in a year. read more

I don't know why so many bad reviews. The sales representatives here are awesome. Damon made the process of getting a car really easy, answering all our questions as we had them, and spent the time to take us on various test drives to make sure we found the perfect fit. I highly recommend here if you are looking for fairly priced used cars. Will definitely be buying from here again. read more

Fritz in Fishers - Car Dealers Near Me - Fishers, Indiana

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I have had two big issues, number one when I went to look at the car I intended to buy years ago, it had body and mechanical issues not listed so I passed on it. Years later, I paid off my car and am still waiting for my title. I have waited over sixty days and giving it thirty more days before I take legal action. After researching it online I'm seeing you are illegally selling cars with liens on them that you do not own the title to. read more

What a frustrating experience! After reading the reviews I can understand where a lot of people are coming from. Obviously, not every vehicle Fritz sells has issues, but based on my experience when vehicles do have an issue, Fritz is not interested in fixing any problems. I was able to test drive a minivan and take it to a mechanic for an inspection. The inspection, done by a bipartisan 3rd party and highly reputable company, Midas, stated the van needed about $3800 worth of work done. Some of it was normal wear a tear for a used car, break pads, wipers, and such but some items were bigger like rotors, struts, and shocks. The salesman said he would not fix anything unless I wanted to pay for it in the price of the van. He said they were "not responsible for normal wear and tear on the vehicle" and he would not fix anything. When I asked why someone would pay $25,000 for a van only to put another $4000 into it in the next few months he said it wasn't his responsibility. The salesman never talked to the service department or a manager. Clearly, selling a vehicle with issues is not a concern for Fritz. The salesman even said, we "allow" u to get an inspection done so that you know what u are getting into. It is obvious that selling a vehicle with issues, potential SAFETY issues at that, is not a concern for them. I would HIGHLY recommend getting an inspection before purchasing anything from Fritz. Used cars are somewhat of a gamble, sure. But who knowingly drives a car off the lot with definite bigger issues in the next few months?!?! I feel that knowingly selling a car with problems, and refusing to fix them, seems borderline unethical. I can't imagine this is a practice that would be tolerated by management or the owner but based on previous reviews it does seem to be something that has happened multiple times at Fritz. At this point, I am not even sure they'd take ANY responsibility to fix their seemingly "shady" practices should something major go wrong. I'm luckier than others because I had the inspection and could go back into the dealership with the print out. But I was still told they would not fix the problems with the van and should expect those kind of problems when buying any used car. read more

We just purchased are second car from Fritz in about a year. The first one went well some minor mechanical issues but it was a car with 80k but I felt like we got a fair deal. Second purchase was a 2016 with 99k. The deal was not great non negotiable on price and the car needed rear breaks but again it was not new. But what bothers me they told us they had two extra keys. Unfortunately they were not to that car. We are going to purchase 2 extras and spend 1k . So far I don't see a willingness for Fritz to step up. We are going to try today will see, and if they do I will change my rating. If not maybe I go back to buying my used cars from authorized dealers. The sad thing is I probably have 2 keys that will work in someone else's Audi. read more

Buyer beware! once you buy a vehicle and drive away, zero interest in caring about the customer at that point. I referred a family member to buy a car and was told I would receive a $100 bonus. Never got it. Emailed the sales person, didn't email me back. Emailed again and nothing. Emailed one last time and finally got a reply that my referral bonus was taken off the price if the car. We looked at the paperwork. It was not. Called and spoke to the sales manager. He apologized in a not caring way at all. Said he would mail me a check. Never got it. I have bought 2 cars from them in 2 years and NEVER AGAIN. ALSO I understand when the car is driven off the lot you own it, but air conditioning went completely out 3 days after purchasing. I really wonder if the owner of this family business would care to know how his employees are running this. read more

went to look at a 1998 bmw 3 series as listed on the website. showed up to a 98 bmw z3 so not even the right car first off. Got the keys to it with a check engine light that was not a minor issue. not to mention Micheal was very condescending and seemed to get annoyed at any inconvenience. terrible sales rude, uncoordinate, and seems inexperienced. read more

To be clear, in my last review I was not referring to the techs as idiots, I was referring to management. Kyle, the problem that I had is resolved now, but, if you like, you can contact me about the expedition I bought 2 months ago that I had to put 500$ into immediately and just received a a 4000$ quote for. Most of the initial problems were overlooked on purpose. Or maybe I am the only one who can smell a coolant leak? Among other things. If you would like to change my mind about Fritz, please let me know how I can move forward with my recent purchase from your Noblesville lot. I am at a loss for what I think went on with this vehicle. read more

Drove nearly an hour to look at a vehicle that said it was one owner and NO ACCIDENTS! When we arrived we could see visible damage to one of the mirrors and the front cowling of the vehicle. Nice people here, but don't deceive the public with false information. read more

Bought a Mazda in the last part of 2016 from them. Since that moment the car has never not been broken. Had to replace the transmission, clutch, the whole brake system, valve covers, Right front A arm, the alarm goes off on its own, the head liner fell etc. NOW the Catalytic Converter is clogged and I have to get rid of the car. I bought it for 6000 and put 6000 in repairs into it. The Car Fax said no accidents but after getting under it discovered that it had been in a VERY hard accident. I thought I was going to a good lot for a car. Unfortunately I got a lemon. I wanted it to work out but this has been a nightmare. read more

Wrote me a bad check that won't clear for 6 days. Highly recommend not going to this dealership. One sales person was openly talking badly about another customer who had just called him. Sad to see how run down this business has gotten since my grandfather purchased multiple vehicles here. If you are selling your car go to carmax where their checks actually clear. read more

I recently bought my second car from Fritz, and the experience is just as great the second time! Bill Brandt helped me and my wife find the best fit for our budget and preferences. He treated us like family, and I felt very comfortable working with him to upgrade my junky SUV. He did everything he could to help me out. Definitely ask for him if you want someone straightforward! Patrick worked with us on the financial side, and he was perfect. He explained everything that we were paying for clearly and concisely. He answered all our questions. I couldn't have asked for a better experience! read more

Had a wonderful experience with Bill Brant! Professional, fair, efficient! Super happy with my purchase and how Bill and team handled the whole thing! read more

Buying a used car at Fritz with Joe was such a pleasant experience. Their was absolutely no pressure, he was honest and accommodating. Kyle the manager worked with me on price and the paperwork was short and sweet. I definitely recommend if you are in the market for a used car go see Joe at Fritz! read more

Thanks to Bill for feeding me lunch and setting me up with a car same day! Great atmosphere, comedic geniuses at the wheel here, apparently. Was very much so worth stopping in! read more

We just purchased a used Jeep Wrangler..salesman was great ....but finance guy had us signing papers before even discussing interest rate and payments. Then within 3 days we noticed that the rear main seal leaking and oil in our garage. Our garage actually has a vinyl coating so we could clearly see there was an issue. After calling the dealership and short run around. They said we could bring in and they would have service check it out. Well we live in Greenwood and fishers is a bit of a drive so we talked to their service before deciding to take vehicle up to make sure they would take care of it. No they would not so we had the vehicle 3 days....after Fritz telling us all vehicles were fully inspected. Not to mention that tire carrier on rear of vehicle was also broke almost in half. We notified them of this the same day and was also told ...sorry. Again, for a company that claims to do complete inspections,hard to believe they would miss the obvious. signed the Bultmans read more

Just purchased a 2011 4Runner, first time doing business here. Test drive everything felt ok, brakes had a little shake but the deal on the truck was pretty fair and the car fax said they were resurfaced not long ago. I just took it to a mechanic to look it over and it needs new front struts, rear shocks, tires are unsafe, brake rotors and pads, spark plugs. These are maintainer items so they of course will not even help me out. Plus their warranty only covers 15% of parts and labor if the engine and trans were to blow up. Seems like a shady place and do not buy a car here unless they let you take it to a mechanic or dealer to look it over first. If they don't , chances are they are hiding something. Stick with big dealerships read more

Great experience working with JOE! He is intelligent and not pushy. I was relaxed and confident in my purchase. I will purchase from Joe at Fritz again! read more

Shout out to Kyle at Fritz in Fishers!! We love our new-to-us Lincoln Navigator! You guys are the best! Thank you!

My wife and I had a great experience with Steve at Fritz in Fishers. Steve helped us find a SUV that matched my needs and I never felt pressured during the entire process. I was also surprised with how well the previous owner had maintained the vehicle. The Carfax report was spectacular! Stocking vehicles with great histories makes me feel that Fritz takes good care in selecting only quality vehicles for their lot. read more

I had a fantastic experience at Fritz! Such a great selection and incredibly friendly and knowledgeable staff members. The VP, Kyle, showed me quite a few cars and was honest about the pros and cons of each. I never felt pressured or rushed and they helped me immensely with the financing. Their business director explained everything about my loan in terms I could understand and talked me through the different warranties they offer. I came out with a great car at an even better price. I'd highly recommend them to anyone! read more

Eric was flat out AWESOME!! Extremely easy to work with and gave me great confidence on the phone in our conversations to drive from over 3.5 hours away. Very helpful and friendly. read more

Wow, I don't know where to begin! The entire buying experience was AWESOME! We had the pleasure of working with a gentleman name Julian. He had the most kind, patient, honest, and humbling spirit. When we walked onto the lot, we already had a car in mind. Needless to say, we drove away in something better than we thought we wanted. Julian never rushed us into making a decision on a vehicle, he just wanted us to be happy with what we selected. He did everything possible to make that happen. I had my two children with me ages 3 and 6. We all know how rambunctious children can be at that age. Julian never displayed frustration, or lack of patience. He just smiled and told me, "they're fine". I could go on an on about Julian. I have purchased 5 vehicles in years past, and I have NEVER met a salesman like Julian. The gentleman in the finance department was great too!! I would definitely recommend Fritz to anyone that is in need of a nice quality vehicle. C. Herron read more

Great car buying experience with Bill Brandt. Wonderful customer service and very straight to the point. I will definitely recommend to friends and family! read more

Sleazy sales. Very rude, condescending conversations and very, very shady financing. Beware- of course, my experience lived up to the whole stereotypical "used car salesmen " read more

Worst experience. They will sell you severely defective car and not even blink, as long as they make money.

I bought a nice 2011 chevy cruze from Fritz in June of 2021. The staff was incredible and I couldn't have asked for better customer service. The car ran well for about 2 months, then I went to Jiffy Lube to get an oil change. While the mechanic was under my car, he noticed oil EVERYWHERE, and I mean everywhere. There was an extreme buildup of oil on my brakes, my turbo, and all over the bottom of my car. I took my car to the shop, fixed the oil leak, replaced the oil gasket, and moved on with my life. Exactly one month after that, my car troubles started yet again. I noticed that the heat in my car wasnt working and began to smell a burning smell. My car was giving me dashboard notification such as "Coolant temp too high" or "AC off due to engine overheating" and so on. Come to find out, there was a hole in one of my car's pipes leaking antifreeze everywhere, a crack in my exhaust manifold, and a few other little things. After spending $2,000+ on repairs for an overpriced used car, it is clear that no inspection was done on my car, which is promised at Fritz. There have been dozens of both big and little things that I have had to put money into all within 4-5 months of owning it. read more

Was referred there from a neighbor who bought a car. My boyfriend and I went and was on lot looking at cars when approached by a salesman named Steve. This man was extremely rude and cocky! Was talking down to us like we were stupid. We did not buy a car from him or fritz, but did buy a car that day. Hopefully Steve can approve on his cocky attitude! read more

After searching for the 'perfect' car for a first-time driver we found a nice clean and reliable late-model import at Fritz's car lot in Fishers. When we arrived at the lot we were treated with respect and the whole sales team seemed to care about making us feel welcome. At no time did we pressured or feel like we were getting double-talk when we asked about different cars on the lot. It did seem like there was quite a range of cars available. My daughter drove several cars that fit our budget ($7k and under). After a pressure free discussion about price and 20 minutes of paperwork we were on our way home with one less headache and one happy teenage driver. Thanks Fritz in Fishers! read more

My brother in law has been telling me about Fritz for years and have never purchased there since I am about 30 miles away. Wished I would have listened earlier! Great people, great cars, and a pleasant shopping experience! Extremely pleased with purchase! When looking for my next used car, I will always check with Fritz first! It's well worth the travel time! read more

After a long search locally and on- line, I can highly recommend Fritz in Fishers. They have good prices on quality cars and zero high pressure. The test drive , paperwork and purchase took about 30 minutes! Loved it! read more

Fritz in Fishers is one of the best car dealers I've ever dealt with. From their sales staff, finance staff and even their detailer, they run a great, honest business. I've had really poor experiences at other, bigger dealerships in comparison to the service I've received with Fritz in Fishers. Their honesty is their most redeeming quality and so hard to find in this business!!! read more

No stars!! I am a recent customer of Fritz in Fishers and my experiance has been horrible. The car the sold me for TEN THOUSAND dollars had underlying saftey issues and they gladly handed it over to me knowing I am a single mother of two little girls. When I test drove the car they took my on side streets and I never was able to drive the car over about 30 miles an hour, with the sales man in the backseat. Why you ask, well because the car shakes and has bad breaks, so they didn't want me to find that out. When purchasing the car I asked the salesman about a warrenty, he told me there was one for 30 days and explained the warrenty, he even stated if I didn't love the car, bring it back. So I did just that when I spun out in rain due to the tires on the car. They didn't want to take it back and explained they would put new tires on it and they would fix the brakes and give me new drive out tags. None of which they actually did when the had my car for an entire week, giving me a loaner that barley starts. The financing company they work with, went behind my back and paid them when I asked them not to, COMPLETE SCAM. They are working together to rip people like me off. If you dont have CASH, they will treat you like a second class citizen and take you for all your worth. #gettingalawyer. read more