We were in Niagara Falls, ON for a get-away weekend right after New Years, and our car battery died. I was so nervous that we wouldn't be able to get a new battery for our Prius Prime, but Autoline was SO GOOD to us. We pulled up without an appointment, and the friendly service department receptionist got us right in. The dealership was bright and clean, and one of the receptionists got me some hot chocolate! I was so thankful for the expert, quick service and the friendly people there. read more

Autoline Toyota - Hot chocolate and coffee station. - Car Dealers Near Me - Niagara Falls, Ontario

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Been with Autoline for about 14 years. The level of service and the convenience they have provided me has always been great.

Everything went well. Customer service was great. Always a pleasure talking to Amedeo. Everyone is so nice! Thankyou Toyota staff!@ read more

I would highly recommend this dealership and most importantly Kyla Olszewski. She is always quick to respond by both email and/or phone and has the request completed in record time. More than just professional , she always has a warm greeting and positive response to any situation. She truly understands customer service and Autoline is lucky to have her on staff! read more

I recently had my 4 runner serviced at Auto Line Toyota for a new transmission. I bought it used from a dealership out of town. I went to Kyle and he really helped and supported me to get this issue fixed and get it all covered with my extended warranty. I cannot thank him enough for all he did. They did a great job and did it quickly. Everyone was great and very professional. I will definitely go back there. read more

My sales person Akhil explained every step in detail, excellent service, friendly and straightforward, and Kyla, the finance manager, is very friendly and easy to approach and very helpful. I don't see any difficulties in getting my RAV4, and highly recommend this location. Sabu read more

Thank you Kyla for your outstanding service. This is my fourth vehicle purchased through you and it only gets better:) . I absolutely recommend, and service team, thank you for always providing best service. read more

I have purchased three new cars from Autoline Toyota. Reflecting back on the Service I have received there, I don't know why I ever bought a second car there. My first car was a Matrix and the mileage I was getting was nearly twice the advertised mileage. I went to the Service Manager about this and nothing was ever done. I came to the conclusion that the dealers know that these ratings are 50% and the real mileage but they post them to suck you into buying a high mileage car and then they the agency that publishes the ratings. Then I bought a Prius to try to save on gas. The employee who ran me through some of the unique items about failed to tell me that there was a battery cooling vent under the driver's side rear passenger seat. I then drove it to PEI with my son and dog. I put a suitcase behind the driver's seat and proceeded to cook the battery. When I returned it to Autoline, they tried to charge me for cleaning dog food out of this vent. Fortunately, the battery shut itself off but I knew that I shortened it's lifespan so I traded it in for a Corolla. When I did this, I asked to be pre-approved for a loan which they refused to do. Then Toyota credit turned after all the time I had invested in the process. I had to go to a bank and I am paying a fortune in interest. The Corolla has a safety system which keeps the car in the lane when you use cruise control. What they don't tell you is that the car will steer you left into on-coming traffic if you pass out or have a heart attack. The final straw came when I took my Corolla for service and I asked them to reset the Cruise control as it was not working. They told me that it wasn't working because of cosmetic damage to my driver's side mirror. I got in the car, drove away to fine the active cruise control was now working perfectly! My first new car was Honda and my next new car will also be a Honda! Goodbye Toyota. read more

Everyone is very helpful and accomodating! Also they are easy to contact when you have question to ask or inquiries.

I bought my 2020 RAV4 from Rachel at Autoline in August. Rachel was a pleasure to deal with. Her product knowledge and professionalism were top notch! Her bubbly, easy-going personality made it easy to connect. Not to mention she gave me the BEST test drive I've ever had! If you're in the market for a new vehicle, stop by and see Rachel! She won't disappoint:) read more

Great place to purchase a car. Going to tell all my friends and family

Great place to do business. Friendly sales people that listen to your needs and aren't pushy. Service is always helpful and techs will even take you to the shop to see any issues or concerns. Rebecca in service is always smiling! read more

I was there for a service visit last week and I could overhear the owner and manager verbally abusing their staff, both to them and behind their back. The majority of the service crew I dealt with was okay, but the way the owner was talking about his staff was appalling. I would never like to provide business to a company who doesn't respect the people working for them. 1/10, would not recommend! read more

i went to the dealership looking for a new or used car. the staff there all approached me in a very friendly (almost family like way). unlike other dealership where it took 20 mins to even say hi, they all were very nice and informative. they put me into a vehicle with ease and comfort. everyone from sales to management was amazing!! read more